This is so fantastic place for family visit. The staff is very friendly and accommodating. I will like to thank all of those who came in touch with us during our stay. 1) Vanessa from kids club. 2) Israel from Kiyak. 3) Edgar, Sammy and Ronaldo for sports and entertainment. 4) Norma and Joseph for morning dining at Vela Hall.. I will 100% recommend this place to anyone, friends and family.
We stayed at a lot of all inclusive and this one is by far our favorite. The entire staff is so incredibly sweet. The food is actually good! (Especially the pool food!) the entertainment staff do such a great job keeping everyone busy and entertained. Housekeeping serviced our room everyday cleaning and replenishing. Room service was tasty and quick! Every room has a gorgeous view of the ocean. The went above and beyond for the 4th of July celebrating the USA. We were really blown away at this place! We will be back! Great job Hilton- you all should be very proud of this place!
One of our favorite All inclusive resorts! We were there during thanksgiving 2022 and our family had a fabulous time. A special mention about the kids club. Vanessa, Yave, Keila and Perla went above and beyond to make sure our kids were entertained the whole day. Our kids 8 and 4 did not want to leave the kids club. It is open from 11-5 for kids above 4 yrs and have a packed schedule from arts and crafts to swim time and sand castle time. It was a win win because that meant more adult time for us! When the kids were enjoying the kids club we got to check out the Sky Bar which serves the best cocktails and Gerardo is by far the best mixologist in the resort. He made us fancy GnTs and Mescalitas. The food was decent nothing to brag about and nothing to complain either. Maxal was our favorite restaurant and their lamb dish was phenomenal. The nightly shows were great and the Mexican fiesta night was spectacular. Overall we loved our stay and we will be back soon. …
The Hilton is an exceptional property, but what made it a great experience is the 5 star staff. I have not had service like this in a long time, let alone an all-inclusive. I am going to list some of the key team members as it is prudent to recognize their service: Eduardo, Sammy, Edgar Rafael were fantastic with entertainment and activities. Ricardo on the pool deck, anticipated our every need Brian, angel, Benjamin, we’re some of favorite restaurant workers, but all of them were great! Our room was meticulously cleaned! I can not emphasize enough how tremendous the service was. Additionally the food was really good, and the property fastidiously cleaned. We will be back, and thank you to the team at the Hilton for making this an amazing trip!
Far exceeded my expectations. The staff were super courteous If you go say hi to Edgar the activities go to person and tell him “La Chino” asked you to say hi Only set back was the Asian restaurant was a little salty. Drinks were good. Already planning out next visit.
Had a great time at Hilton Rivera Puerto vallarta. The service was excellent and the beach was amazing. Thank you to Victor, Hugo, Antonio and Norma for making our trip even more amazing with this excellent customer service.
We stayed at the Hilton for one week, we were very impressed with our room, when we booked it said “partial ocean view” however our view was amazing full view of the ocean and beach, with the most beautiful sunsets every evening ! The room was quiet and clean, the staff made beautiful things with our towels and curtains, every da ‘‘twas a nice surprise to come home too We had breakfast at the same place every day, the buffet was busy so we walked a bit further along and had breakfast at the place which would become the steak house in the evening, the highlight of our trip were the staff, they were amazing, attentive, kind, and almost like they could read our minds bringing coffee and mimosas to us on arrival Brenda was lovely she even took time on her one day off a week to show us around the town ! Carlos, Mario and Louis we also amazing on our last day they brought us a beautiful cake and we felt very spoilt ! We would go back to the Hilton just to see these guys again ! The beach was lovely and the ocean warm, I had an amazing massage in the hotel spa and also a great one on the beach We would love to come back again one day Thanks so much for a lovely holiday !!!…
I had an excellent stay during my time in Puerto Vallarta! The room was large & had an excellent view, all of the staff was attentive & kind, & the pool / beach area was beautiful. We had especially great service from Daniel in the pool area & Edgar with the entertainment team. I can’t wait to come back! Some suggestions I have are: - the food was a bit cold sometimes - the room smelled a little like mildew, but that is sort of to be expected with how close it is to the water
I was pleasantly surprised by this hotel. The room was beautiful, the service was excellent and the food was actually very good. I would like to point out some of the employees that made our stay an amazing one. Diego bell men Alejandro FD Manuel Bar Mojito Brayan La Luce Omar buffet Ernesto y Rodo beach Cesar Sea Salt Francisca Breakfast
What a beautiful location and setting! The friendly, professional staff made the stay extra special Edgar, the Activities Director, was so much fun and so kind! He kept everyone engaged, included and having a blast! He was also super helpful in recommending different things to do inside and outside the resort. Thank you to the entire staff for providing us with an exceptional stay! Highly recommend this resort!