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Carretera a Barra de Navidad Km 7.5 Torre 6 Zona Hotelera Sur, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 01/09/21
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Traveler (1644)
360
Panoramas (15)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 145 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Room & Suite (446)446
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
1,096Reviews299Q+A100Room tips
Traveler rating
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Popular mentions
RaulNPeg wrote a review Dec 2
4 contributions
Stayed in Oct for 4 nights while on a medical visit. Will be returning in Jan and cannot wait! Hotel is beautiful! Rooms are modern and clean and the jacuzzi in each room is a plus! The location and surrounding area is so beautiful a f lush! Pool is so gorgeous and staff is friendly and most helpful!!
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 2 days ago
Dear raulnpeg Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your grade of our services. It will be an honor for Hotel Mousai to have you back in January and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Stefka B wrote a review Dec 1
San Francisco, California3 contributions
The hotel is nice but the staff is very aggressive on the unauthorized charges to the room. Don’t Bill anything to your room! Use cash only! Also do not buy the all inclusive as well. Not worth it. Food is mediocre at best in all their restaurants. Only the breakfast was worth it and the service crew at the breakfast was honest and very helpful. One time at the pool they brought us a rotten ceviche. Terrible rotten fish smell... we returned it. They also decided to bring us salsa with the guacamole( we never ordered salsa) . Of course they charge you for all of it (to upsell). Then we dispute charges. They deal with it in a very rude way. The server then decides to leave himself a huge tip(probably added an extra number on the bill after we signed). When we checked out we disputed this crazy tip, and front desk removes it. After we leave the hotel, front desk decides to put it back without your permission. Now we keep calling to dispute again and all we get is long holds and ignores. One of the front desk told me that she will send me receipt front transaction to see that we are wrong that we did leave that tip( she never emailed us anything). Would never go back there. Just for a nice view. Not worth it.
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Date of stay: October 2020Trip type: Traveled as a couple
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Chris O wrote a review Nov 2020
2 contributions4 helpful votes
My wife and I stayed in a ultra suite for seven nights. The view is amazing. The rooftop pool is one of the most beautiful hotel pools. The service was very impressive. Angel and Enrique at the Terrace restaurant are fabulous servers. Jesus at the pool made sure our days were so great lounging around and enjoying the spectacular vistas. Also, Jenny(hostess),at Hiroshi was excellent. One thing that really surprised us, the quality of the food and drinks rivaled the beautiful hotels I’ve stayed at around the world that were not all inclusive.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 4 days ago
Dear chrisoT7530XB Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Enrique and Angel. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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paulette d wrote a review Nov 2020
Hixson, Tennessee52 contributions29 helpful votes
This hotel has spoiled us now. Top notch service, food, accommodation. Unmatched by any other hotel we have been to and we are world travelers. Can't say enough good things! We always felt safe and would go back again in a heartbeat.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear pollysd We thank you very much for your positive feedback and we are very grateful for your wonderful review of our property & team. Your kind words regarding your safety are greatly appreciated. See you again soon! Kind Regards Cecilia Bustos General Manager Hotel Mousai
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Trinitynr99 wrote a review Nov 2020
San Antonio, Texas7 contributions
Stayed here after hearing about them from Garza Blanca in Cabo, and I am so glad they mentioned this place! We love staying at adult only resorts, and they decor and service here is top dollar! Hiroshi, The Rooftop bar, and the steak house had amazing views and food along with drinks! The rooms are top dollar as well! Will be coming back!
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Date of stay: November 2020
Value
Rooms
Service
Room Tip: best views
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 2 weeks ago
Dear Trinitynr99 Greetings from Hotel Mousai! Thank you very much for share with us your comments regarding our fabulous property, I am glad to read that everything was perfect. We do hope to see you again in the near future, creating new memories for your lifetime. All the best Cecilia Bustos General Manager Hotel Mousai
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PRICE RANGE
$356 - $539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (4.7 miles), Lucy's CuCu Cabana (3.9 miles), and Act2PV (3.9 miles).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include The Top Sky Bar & Restaurante, Maria Baja, and No Sé Nada Bar y Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (7.4 miles).