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Hotel Mousai

Traveler (1361)
360
Panoramas (15)
Room & Suite (384)

About

#3 of 123 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Shuttle Bus Service
Tennis Court
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Hidden Gem
Hotel links
Visit hotel website
Special Offer:Blooming luxury
881Reviews
246Q+A
100Room tips
Traveler rating
  • 772
  • 67
  • 23
  • 11
  • 9
Time of year
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Popular mentions
Just got back from a 6 day vacation to relax and unwind. Hotel Mousai was one of the best experiences we have had from start to finish. Compared to other 5 star resorts, this has been our favorite by far. From the hospitable staff to the sumptuous food, the beautiful decor, and
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From accommodations, food, cleanliness, activities and location, you can’t get better than hotel mousai. We stayed in the ultra suite and were pampered by Carlos our Butler. Thanks for an amazing stay!
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Response from Asistente D, Director de Relaciones con Clientes at Hotel Mousai
Responded yesterday
Dear Sunil J Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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We are currently here, this is our first full day. Half day, got the lay of the land, got the customary concierge talk regarding the benefits of using the 15% discount, but of course they are not a timeshare etc, not interested, please hang on to that 15%...ordered room service,
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Response from Asistente D, Director de Relaciones con Clientes at Hotel Mousai
Responded 5 days ago
Dear teeberry29 Thank you for taking the time to share your comments with us and for trusting us with your vacation. I am sorry that we did not provide the experience that you expected with the restaurant dress code. It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration and we will act in a timely manner to prevent this from happening again. Please contact me directly when planning to stay with us again so that I may help you with your reservation. It would be an honor to have the opportunity to host you again and show you the improvements we have made. Kind regards, Cecilia Bustos General Manager
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The Hotel Mousai is one of the most - if not THE most - amazing hotel experience I have had. Aside from stunning design and location amidst the mountains, the service here is outstanding. The spa was to die for (I just can’t begin to go into detail because it was just
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Response from Asistente D, Director de Relaciones con Clientes at Hotel Mousai
Responded 5 days ago
Dear U9947ULashleyh Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Luis Campos, Angel and Bertin. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
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My husband and I were first-time visitors to Mexico and wanted to find a nice resort to spend our Honeymoon. We were impressed with Hotel Mousai's many positive reviews. The pictures do not do this place enough justice! We booked an Ultra Mousai suite with the all-inclusive
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Response from Asistente D, Director de Relaciones con Clientes at Hotel Mousai
Responded 5 days ago
Dear kim_phung_le Thank you for expressing your great satisfaction with Hotel Mousai and for sharing the details of your stay with us. I am very glad to learn that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Carlos. On behalf of our Hotel Mousai team, we look forward to your next visit! Kind regards, Cecilia Bustos General Manager Hotel Mousai
Read more
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PRICE RANGE
$352 - $1,206 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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