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Carretera a Barra de Navidad Km 7.5 Torre 6 Zona Hotelera Sur, Puerto Vallarta 48390 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
13 people are viewing this hotel
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Traveler (1641)
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Panoramas (15)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mousai
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Hotel Mousai is the first and only AAA Five Diamond rated resort in Puerto Vallarta and the state of Jalisco, where fresh flirtatious aesthetics and cutting-edge comfort will inspire you to live sensationally at the beach.
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Room & Suite (446)446
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Parking
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
1,092Reviews297Q+A100Room tips
Traveler rating
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Popular mentions
Trinitynr99 wrote a review Nov 16
San Antonio, Texas7 contributions
Stayed here after hearing about them from Garza Blanca in Cabo, and I am so glad they mentioned this place! We love staying at adult only resorts, and they decor and service here is top dollar! Hiroshi, The Rooftop bar, and the steak house had amazing views and food along with drinks! The rooms are top dollar as well! Will be coming back!
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Date of stay: November 2020
Value
Rooms
Service
Room Tip: best views
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Trinitynr99 Greetings from Hotel Mousai! Thank you very much for share with us your comments regarding our fabulous property, I am glad to read that everything was perfect. We do hope to see you again in the near future, creating new memories for your lifetime. All the best Cecilia Bustos General Manager Hotel Mousai
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Joe Nazarian wrote a review Nov 14
Aliso Viejo, California2 contributions
Seriously, I can't express how badly you need to go here! This place is magic, sexy, fun and amazing. This ruined all other hotels for me. From the staff to the food, to the drinks. I will ONLY stay here in Puerto Vallarta from now on!
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Date of stay: November 2020
Value
Sleep Quality
Trip type: Traveled on business
Room Tip: The corner suite was sooooo sick!
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Bigjoe7910 Thank you for providing us the opportunity of hosting you at Hotel Mousai and for taking the time to share your experience with us. It will be an honor for Hotel Mousai to have you back and offer you our sincere hospitality on your next visit. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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chris90069 wrote a review Nov 13
Charlotte, North Carolina14 contributions1 helpful vote
Booked the trip through TravelZoo. Pros - Gorgeous view - Nice spa with quality treatments - Staff was friendly/welcoming - Restaurants were good Cons - At check in we were told the property was a COVID free zone so there was no need to worry. Meanwhile most guests didn’t wear masks and many of the staff had their masks below their noses. - The hotel LOOKS beautiful but the quality isn’t great. We could hear people on the regular into the late evening (2 or 3a) in the hallway. We also were able to hear furniture moving each night and high heels above us - still can’t figure out where all these noises came from on the regular as we were not directly below the lobby. - They claim the minibar will be refreshed each day - not true. It didn’t happen and each day I would check i with the front desk - only some items were replaced. - The timeshare presentation was annoying and despite me saying we weren’t going to do it multiple times we got several offers - just like buying a car in the US. - The number of drunk, messy Americans is excessive ... as if COVID doesn’t exist and it’s totally fine to be hammered around everyone Overall the trip was a good value but there is no chance we will be staying here. The staff is pretending they are in a COVID bubble (no possible way) and the quality of the hotel is like lipstick on a pig.
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Date of stay: November 2020Trip type: Traveled with friends
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear chris90069; Thank you very much for the time you took to express your comments about your stay. I am very sorry that your recent visit didn’t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards Cecilia Bustos General Manager Hotel Mousai
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Eric D wrote a review Nov 13
7 contributions1 helpful vote
+1
We went to PVR for first time after years of going to the other coast (Tulum/Playa/Cancun) and PVR was much better. Cleaner, beaches with no seaweed and people friendlier. We stayed in the Penthouse at Mousai and the customer service was impressive. As someone that stays typically at the RC hotels we are used to exceptional service, the Mousai to took it to another level. Our butler Ernesto was simply incredible and anything we needed or wanted he handled instantly and always with a smile. The entire staff was incredible again. We will be back 100% for sure very soon.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Penthouse was AMAZING and worth it! Do note you are directly under the roof top bar/pool area so...
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1 Helpful vote
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear Eric D Greetings from Hotel Mousai! Thank you very much for share with us your comments regarding our fabulous property, I am glad to read that everything was perfect. We do hope to see you again in the near future, creating new memories for your lifetime. Kind regards, Cecilia Bustos General Manager Hotel Mousai
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Cesar O wrote a review Nov 12
West Hollywood, California1 contribution2 helpful votes
What an experience of a hotel. Picture so not do it justice. When i arrived i was left speechless. Each detail is done with love! All the staff are friendly and warm! And not in a pretend way, in an actual authentic way! The hotel is beautiful and hotel rooms are drop dead speechless! Best hotel I have ever stayed at. I will only go to this hotel when i go to PV. Drinks are handcrafted and food is delicious!!! Special acknowledgment to Ricardo Santiago, the bell Boy. He is very attentive, kind, and helpful to our party! Very great man. Thanks Mousai!
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Date of stay: November 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Alejandro Díaz, Atención al huésped/Recepción at Hotel Mousai
Responded 1 week ago
Dear ortizcesar1227 Thank you so much for your amazing review! We are absolutely thrilled to hear such positive feedback and we are very grateful for your wonderful review of our property & team. Your kind words regarding our hotel are greatly appreciated. Thank you for allowing us to turn your moments into memories. See you again soon! Kind Regards Cecilia Bustos General Manager Hotel Mousai
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PRICE RANGE
$356 - $539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Mousai
Which popular attractions are close to Hotel Mousai?
Nearby attractions include Malecón Boardwalk (4.7 miles), Lucy's CuCu Cabana (3.9 miles), and Act2PV (3.9 miles).
What are some of the property amenities at Hotel Mousai?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hotel Mousai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mousai?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Mousai?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mousai?
Conveniently located restaurants include Maria Baja, No Sé Nada Bar y Restaurante, and The Top Sky Bar & Restaurante.
Are there opportunities to exercise at Hotel Mousai?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Mousai have an airport shuttle?
Yes, Hotel Mousai offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Mousai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mousai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Mousai?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (7.4 miles).