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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,244 Reviews from our TripAdvisor Community

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Showing 819: English reviews
San Francisco, California
Reviewed September 3, 2014

The structure at Costa Sur and the rooms are pretty dated, the kitchen in the penthouse was fine- though it lacked some amenities. The rooftop pool deck that goes with the penthouse is great for younger kids but not very practical for adults as it is lower than waist deep on someone who is 5'3''. The shining star for this...

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Helpful?
2Thank nocarnations
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your stay at our Costa Sur. We are very glad we were able to provide for a nice vacation experience and that a good part of it was provided by our staff, them being an important part of our guests' appreciation. Once again thank you and we...

Los Angeles, California
Reviewed September 3, 2014

No not the poem by Milton, but rather the missed opportunity at Costa Sur in Puerto Vallarta. This stretch of beaches and coves in Mexico is full of wonderful vistas, friendly waves and shallow pools to scurry through. There is a resin that people call Vallarta Paradise found. For my wife and I it is less than 3 hours on...

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3Thank chictraavel
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are sorry to hear your stay was not totally as expected and we have taken note of the observations you make in order to take the necessary corrective actions, which are already on their way. Once again thank you...

Reviewed August 19, 2014 via mobile

Costa Sur is an amazing place to stay. The pools were clean and nice. They had an adult pool and a kids pool which was nice! They had a spa area, a little restaurant, and they had a bar which sold virgin drinks etc. there beach was very nice but it was rocky. I personally would perfer sand! The last...

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Helpful?
2Thank peytonboo14
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and were able to deliver a good vacation experience. Just as a comment, July and August are the big vacation months for Mexican kids and most of...

Leon, Mexico
Reviewed August 9, 2014

My husband and I found a groupon deal about this hotel, and we finally decided to purchase the package (four nights with daily American breakfast ) after reading the positive comments here. The room is clean, spacious with great ocean view, however, the fixtures and furniture definitely needs some updating. The closet/dresser made squeaky sounds whenever I tried to open...

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Helpful?
5Thank Cindy C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cindy thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We would like to sincerely apologize for the mishappenings you went through, as well as assure you that we will be reviewing them with our Department Heads in order to take the necessary corrective actions to avoid them from...

Antioch, California
Reviewed August 9, 2014

We had our Wedding and Reception there on July 28th, 2014, also we stay for our honeymoon a full week... and all we can say is, that this place is awesome!!! the service is excellent, the food is really good, our Reception Banquet was Incredible, our guest continue talking about it and the staff is Awesome, but Specially Mabel M....

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4Thank jmcastaneda
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Juan Manuel thank you very much for having taken the time to comment about your recent stay and wedding ceremony at our Costa Sur. It is a pleasure for us to know that we were able to satisfy your expectations, as well as your and your guests' vacation experiences. We will make sure to pass you comments along to...

Houston
Reviewed August 5, 2014

Great views...nice rooms...Away from the hectic downtown area. Very nice people. Everyone was helpful and friendly. Among many are Victor at the bar and Juan Carlos at the front. Keep up the good work.

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Helpful?
4Thank YeaTravel
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we delivered a good vacation experience, with the help of our staff. They are a major reason for our resort to be recommended and Juan...

Columbus, Ohio
Reviewed August 4, 2014

So far this year, I have visited Costa Sur in January (sola), March (with daughter), June ( with daughter, sister and niece.) July (sola). I don't think I need to say more but I will. :) In March, my daughter walked into the Lobby and said, "Oh Mom, I love it." We stayed in a Studio, north tower. It was...

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2Thank buckeyfan
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we have been able to satisfy your expectations and vacation experience every time you have decided to visit us and we are very proud of our staff showing the care and attentiveness they have...

Reviewed August 3, 2014

We booked a 1 bedroom suite through my friend's time share and it was the best decision that we made for our stay. The room was spacious and clean, not super modern, but had all the necessities. It was our first time out of the country and the staff made us feel like family. We did not purchase the all...

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Helpful?
1Thank Chaena M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Chaena thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure for us to have been able to satisfy your expectations, as well as having delivered a great vacation experience. We are very proud of our staff and Raul just showed you the face of our hospitality...

Lake Arrowhead, California, United States
Reviewed August 2, 2014

Let's be honest: I don't travel well. I get nervous. It makes my husband crazy sometimes. My idea of camping includes a feather bed and room service on speed dial. So when I read some of the reviews about Costa Sur, I just have to say this: What this location lacks in bright shiny granite travertine stainless steel finishes, it...

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5Thank Theresa G
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Theresa thank you very much for having taken the time to comment about your recent stay at our Costa Sur. It is a pleasure for us to know that we were able to satisfy your expectations and that you had a great vacation experience. It is a fact that our staff are the heart of our Resort and we...

Clayton, California
Reviewed July 30, 2014

My buddy bought these vouchers off Interval International for about $350 a piece. So we all said "how bad can it be"? After all, It is right on the water and has its own private lagoon! We figured old world Mexico with a little extra rustic thrown in. Well, here we go. We checked into the 1 bedroom supposed new...

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Helpful?
4Thank William M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for having taken the time to comment about your recent stay at our Costa Sur, as these are very important to us. We would like to offer our apologies for the incidents you went through as well as assure you that we have taken note of your observations and will be working on the issues in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $86 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Costa Sur Resort & Spa staff and other travelers.
84 questions
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Questions? Get answers from Costa Sur Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want to sit by the pool under an umbrella come early because the covered spots are very limited”
 of 5 bubbles EROhio, 6 days ago | Read review
“Stayed in 1 bedroom on 6th floor which is the "ground" floor near the entrance so noise from coming and going at night and early morning. ”
 of 5 bubbles LibraryMs, 1 week ago | Read review
“Talk to Veronica or Fernando they are the best!!!!”
 of 5 bubbles sutherland1030, 1 week ago | Read review
“Suggest a one or two bedroom for the large balconies. Try to get on the 5th floor or lower to avoid the road noise which is on floors 6 and above. All rooms have an ocean view!”
 of 5 bubbles KCislandgirl, 1 week ago | Read review
“All rooms are oceanfront!”
 of 5 bubbles susancg2017, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question