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Costa Sur Resort & Spa

Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Costa Sur Resort & Spa
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977 Reviews from our TripAdvisor Community

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Showing 669: English reviews
California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

Although all of the staff was excellent, Fernando at the front desk and Erika, our concierge, were particularly helpful. For a couple looking for a little romance, a quiet room out of the City, and access to the ocean, this was a great resort. We'd like to come back with our grandchildren next time to enjoy the on-site snorkeling. If... More 

Helpful?
1 Thank DiveSanClemente
Mexico City, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a basic and older hotel. The elevators were a real pain in the rear - and we ended up walking up and down stairs more than once. Internet was not available in the room, but in the lobby and restaurant areas. And sometimes in the hall outside our room. The kitchen was more than sufficient. Our room had... More 

Helpful?
Thank Claire R
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Claire thank you very much for taking the time to comment on your past stay at our Costa Sur. We are very glad we were able to satisfy your expectations and that you spent a very succesful vacation. I would like to confirm that the elevators have been repaired and are now fully operational, allowing for smooth rides. Once... More 

Eugene, Oregon
Level Contributor
136 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

This is not a five star hotel, so if that is what you are looking for you will be disappointed. This is however, a small resort which offers basic amenities and amazing views. All ocean front rooms with balconies! The rooms are slowly being upgrades (according to the hotel), however they aren't too shabby right now. Our room had a... More 

Helpful?
Thank AndreaRae13
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Andrea Rae thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your comments are very important to us and we would like to confirm that we have taken note of the issues enconuntered and will take a very close look at our Safety & Hygiene processes in the food and... More 

Watsonville, California
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is so beautiful. Our room was ocean front with balcony. Room/condo had kitchenette with pans, plates, spoons, etc... We were about 5min away from downtown but it was nice to have peace and quiet. The beach in front of the hotel has a rock enclosure that allows children to play with out worry that they are going off... More 

Helpful?
Thank Daisy M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Daisy thank you very much for your comments regarding your past stay at our Costa Sur. We are very glad we were able to satisfy your expectations and that the vacation experience was a very successful one. We hope to have the opportunity of hosting you again at your "hoime away from home" in a near future and thank... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stay in Costa Sur each time we've visited Vallerta. It is in a great location and has good facilities. The bay has Dolphins playing in the mornings quite magical. We like the adults only pool and the view from the bedrooms. It's good value for money and we always have a happy stay.

Helpful?
Thank Smcbzlo
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Coista Sur. We are very glad to know we are your place to come back to when visiting Vallarta, as this means we are doing things right. We will be waiting for you on your next visit to your "home away from... More 

Pitsburg, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been going to CostaSur Spa and Resort for the past 10 years. Recently I've noticed the rooms especially the North building is showing its age. The interior stucco is beginning to crumble with ants as your roomate and the rooms in general need an overhaul. They've been hosting weddings on the weekends and can be annoying since you can... More 

Review collected in partnership with this hotel

Helpful?
Thank Joseph V
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Joseph thank you very much for taking the time to comment on your rrecent stay at our Costa Sur. We have taken note of your observations and want to confirm that we have an ongoing preventive maintenence program for the rooms and common areas, that takes care of such details and, as well, we are looking at a renovation... More 

Dublin
1 review
3 of 5 stars Reviewed 2 weeks ago

The property location is very good - right off the beach - they have a wonderful private lagoon which is great for snorkeling and swimming. The service is great, the people are very nice and the food is very good.

Review collected in partnership with this hotel

Helpful?
Thank myrnab326
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to review your recent stay at our Costa Sur. We are very glad we were able to satisfy most od your expectations and that the vacation experience was a successful one. The staff has a large part in our guests' perception and we are very glad they delivered the kind... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at Costa Sur for 2 weeks in May. It was a great experience ! The staff truly make the resort what it is ! Arturo and Veronica from the activities area go out of their way to ensure all guests are having a good time. The waiter staff is prompt and keep the food and drinks flowing. I... More 

Helpful?
Thank Daniel C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Daniel thank you very much for posting your comments regarding your past stay at our Costa Sur. It is a pleasure for us to know we satisfied your expectations and that Veronica, Arturo and the rest of the staff allowed you to have a great vacation experience. We will make sure to pass your comments along to them, they... More 

Gladstone
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent visit experience, we will be back. Staff are tops, make one fell at home and are always smiling. This place is a gem. Possibly a bit dated but the overall experience makes up for the fact that it has some age on it.

Review collected in partnership with this hotel

Helpful?
Thank L4968IGmikel
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for the time taken to comment on your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations and that our staff, through its service, delivered a very successful vacation experience. We will make sure to post a copy of your comments on our bulletin boards as... More 

Piedmon Sc
1 review
5 of 5 stars Reviewed 3 weeks ago

Everyone at Costa Sur was unbelievably friendly! From the moment we checked in, to that sad minute we checked out, we were constantly asked if we needed anything. The entire staff was ensuring that we had everything we wanted at all times. Vanessa made our excursion reservations easily, Andres made sure we had enough to eat and drink at poolside,... More 

Review collected in partnership with this hotel

Helpful?
Thank Carol K
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Carol thank you very much for the time taken to give us your comments on your recent stay at our Costa Sur. We are very glad to have satisfied your expectations as well as for having delivered this great anniversay vacation, a date to remember. Our staff always strives to deliver their best service and we are very proud... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $83 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#28 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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