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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,050 Reviews from our TripAdvisor Community

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Showing 687: English reviews
smithtown, NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Costa Sur is a warm and wonderful hotel in which to spend a vacation. The staff is amazing! I cannot imagine getting better service anywhere, and always with a smile I have been coming here twice a year for 10 years, and every time I think it can't get better, it still gets even better! This is an older hotel,... More 

Review collected in partnership with this hotel

Helpful?
Thank dralg
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your nice review regarding your recent stay at our Costa Sur. We are very glad we have been able to remain one of your favorites and that you think we still do it better every time you come down. Our staff can be the soul of the vacation experience and we are proud... More 

South San Francisco, California
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As an annual timeshare owner of two weeks, I look forward to returning here most years. This year, 2016, there had been quite a few improvements to the public areas, yet there remained the same charm and comfort, as the years before. I.E., the same two pools, but new lounging furniture. The same room decor, but, last year we had... More 

Helpful?
Thank Anita A
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Antia thank you for taking the time to let us know about your past stay at our Costa Sur. We are very glad to count on you to come back every year, as well as for noting the changes that have been implemented in the various areas. We are constantly looking for upgrades, working on preventive maintenance and making... More 

Bridge City
1 review
3 of 5 stars Reviewed 2 weeks ago

The rooms are very dated and we had our water shut off without notice in the shower 1 morning. Also the housekeeping crew took our pillows after servicing the room and we had to phone the front desk to get them back. Other than that, the views are amazing! We had rain storms every night and it was so nice... More 

Review collected in partnership with this hotel

Helpful?
Thank Carrie P
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Carrie thank you for taking the time to comment on your recent stay at our Costa Sur. We are glad we were able to provide a nice stay, mainly through our food and beverage department and we will make sure to let them know to keep up the good job, making sure we speed the service up. We have... More 

Denver, Colorado
Level Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a older resort but maintained quite well but not updated. It is a small resort just South of town but with excellent bus service. It has basically one restaurant with good food. It has an excellent friendly staff. There is a small beach in a protected lagoon which we did not use. There are 2 pools one adults... More 

Review collected in partnership with this hotel

Helpful?
Thank BobE6
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Bob thank you very much for letting us know about your recent stay at our Costa Sur. We are very glad to have been able to deliver this very enjoyable vacation experience, as well as for confirming our staff is an important part of this experience, through their friendliness and service. We will make sure to let them know... More 

San Jose, California
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

We went on a family vacation to the Costa Sur Resort and Spa and really enjoyed our stay there. It is a beautiful location, directly on the beach and the staff is very friendly and helpful. The food at the restaurant is delicious and the service outstanding, we very much enjoyed our breakfasts, lunches and dinners. We loved the lagoon... More 

Helpful?
Thank Stephanie C
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Stephanie thank you very much for taking the time to let us know about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations, as well as for having provided a successful family vacation. You are correct about the future plans for the resort and we will be working very hard... More 

Nashville, Tennessee
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Where to start...upon arrival the hotel looked quite dilapidated, vastly different from the I saw photos online,they definitely worked their best angles. What they don't tell you is that the "beach" is actually a small area surrounded by rocks and not suitable for a large party to hang out on, but I will go more into that later. Let's kick... More 

Helpful?
Thank Dana M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Dana thank you for taking the time to let us know about youir recent stay with us. Your comments are very important to us and all your observations have been noted in order to work on each and everyone of them, making sure we deliver the level of quality and service we would have liked for you to enjoy... More 

Cedar Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Overall my stay was not horrible but I probably won't return. I loved PV but not the hotel. The food was pretty good. Most of the staff was very nice but I did have a bartender complain to me that he wasn't getting enough tips at 11am on a Friday when i asked how he was doing. I was a... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Steve G
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Steve thank you very much for taking the time to comment on your recent stay with us. Your observations are very important to us as they allow for corrective actions to be taken and issues be resolved. Be assured we will work on them in order to avoid their happening again. Our apologies for the mishappenings and we hope... More 

Frisco, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

This place was amazing with good food, nice ambiance, feel like home - well organized romantic diner and room decoration for my wife birthday, I will come back this place deserved in special te quality of food

Helpful?
Thank amgm5517
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recnet stay at our Costa Sur. We are very glad we were able to satisfy your expectations as well as for having delivered a great vacation experience. Once again thank you and we hope to see you back soon at your "home away from home". Cordially. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked here through interval international and I wish I could give this place a negative rating not even worth 1 star. The room door locks are not secure anyone can break in the room and rob u blindly since there is absolutely No Security at entrance of the building and you're given keys from 1922. We were forced to... More 

Helpful?
1 Thank Muro L
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for the time taken in letting us know about you recent stay with us. Your remarks and observations are very important to us as they allow for corrective actions that are necessary for the well being and safety of all our guests. We do provide safe deposit boxes free of charge in all our... More 

Riverside, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

This review is a little late but we're planning on going back to Costa Sur soon so my prior experience was top of mind. First off let me state that the rooms and furnishings are a bit dated so if you're looking for 5 star accommodations Costa Sur might not be your cup of tea. If on the other hand... More 

Helpful?
1 Thank Phillip S
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Phillip thank you very much for letting us know about your past stay at our Costa Sur. We are very glad to have been able to satisfy your expectations and that you are already thinking of coming back. we will make sure to let our food and beverage staff know about your great commnents, they very much appreciate them.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Conference Facilities
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $76 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#30 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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