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Costa Sur Resort & Spa

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Costa Sur Resort & Spa
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1,017 Reviews from our TripAdvisor Community

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Showing 678: English reviews
Riverside, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This review is a little late but we're planning on going back to Costa Sur soon so my prior experience was top of mind. First off let me state that the rooms and furnishings are a bit dated so if you're looking for 5 star accommodations Costa Sur might not be your cup of tea. If on the other hand... More 

Helpful?
1 Thank Phillip S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Food was wonderful , sitting at breakfast; overlooking the ocean. Felt like heaven. Service is the best. We slept like babies, hearing the waves as we drifted off to dream land. Staff kept room clean and comfortable.

Helpful?
Thank Mary A
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was our first trip to Puerto Vallarta. Our room was clean, spacious, and comfortable. If you are looking for luxurious - our room was more casual but suited our needs. With that said, Costa Sur was everything and more. What made it even more memorable was the staff. They were friendly and attentive. One employee in particular, Arturo Mota... More 

Helpful?
1 Thank Marc R
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Marc thank you very much for taking the time to comment on your recent stay at our Costa sur. We are very glad we were able to satisfy your expectations, as well as for having provided a very succesful vacation on your first trip to Puerto Valalrta. Our staff is one of the highlights of our guests' experience and... More 

Burbank
1 review
3 of 5 stars Reviewed 1 week ago

Check in staff and valet was friendly and accomodating. The rooms are old and air conditioner hardly blew cold air in the dead of summer. Missing screen on balcony door and bathroom shower glass door needed to be replaced.

Review collected in partnership with this hotel

Helpful?
Thank Alexa F
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Alexa thank you very much for taking the time to comment on your recent stay with us, your observations are very important and you can be assured we will take the necessary corrective measures in order to resove the situations you encountered. Once again thank you and we hope you will give us antoher opportunity of hosting you and... More 

Downey
1 review
2 of 5 stars Reviewed 2 weeks ago

Very disappointed with this hotel. Problems began as soon as we walked into the room. There was dirty toilet paper in the toilet, cracker crumbs on the desk and hair on the bed. Aside from that dirty first impression, when we showered water would leak out and we ended up with puddles in the bathroom and bedroom. Problem was reported... More 

Review collected in partnership with this hotel

Helpful?
Thank Leslie N
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for the time taken to comment on your recent stay with us. Your observations are very important, as they allow for the necessary corrective actions to be taken. We are vey sorry for the mishappenings you went through and would like to assure you that we will resolve the issues encountered. Once again thank... More 

Greeley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had a very nice stay at Costa Sur, though probably would not return. On the plus side, the food is fantastic! We opted to pay for the all-inclusive bands, thinking it would be open buffets. Rather, everything is a seated meal cooked to order, and you end up signing to your room regardless. Would probably save money billing meals... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Y8159QAthomase
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Geust thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your observations are very important to us and we have taken note of them in order to take the necessary corrective actions and resolve the situations. We are very sorry for the mishappenings you went through but would like to... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

This was our first visit and we loved Puerto Vallarta but the hotel was not what I expected. The room was okay but only had 1 air conditioning vent so it was hard to cool off the room. There was a 3-4 inch gap under the door which didn't help so we stuffed a blanket under it. The beach was... More 

Helpful?
Thank Donnapfreeman
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your recent stay with us, as your observations are very important, allowing us to take the necessary corrective actions to resolve the issues. We are glad our staff tried to make up for the mishappenings you encountered, somewhat alleviating your discomfort. We hope to have the opportunity of hosting... More 

ajijic, Mexico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

don't go there , the place is ready for the wrecking ball , the only good thing was the view , the food was just ok ,, the rest is less than 1 star , bad smell , right by the highway so no sleep , mosquitoes eat you alive , no parking , no beach , pool dirty ,... More 

Helpful?
Thank Mark P
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment on your recent stay at our resort. Your observations are very improtant to us and you can be sure we have taken note and will be working on the necessary steps in order to correct the situations encountered. We are very sorry we were not able to satisfy your standards... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of those places where you see very mixed reviews online and it makes you nervous before you head out. I am not affiliated with this hotel, but travel extensively for work and have platinum status with both Marriott and IHG. This facility is not a 4 star US Hotel. We had that in mind when we arrived... More 

Helpful?
2 Thank Troy M
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad you decided to "try" us and that we were able to satisfy your expectations, as well as for having provided a succesful vacation. Very nice and accurate review overall, not much to add to the description... More 

California
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 23, 2016

Although all of the staff was excellent, Fernando at the front desk and Erika, our concierge, were particularly helpful. For a couple looking for a little romance, a quiet room out of the City, and access to the ocean, this was a great resort. We'd like to come back with our grandchildren next time to enjoy the on-site snorkeling. If... More 

Helpful?
1 Thank DiveSanClemente
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to let us know about your recent stay at our Costa Sur. We are very glad you had a very succesful vacation experience and are proud of Fernando and Erika who helped satisfy your expectations. We will make sure to let them know you sent your kudos. We have taken... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Conference Facilities
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 

Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $78 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Reservation Options:
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#21 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
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