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Park Royal Puerto Vallarta

Orbitz.com$168*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Park Royal Puerto Vallarta
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882 Reviews from our TripAdvisor Community

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Showing 496: English reviews
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Reviewed 4 days ago NEW

In general, it's a great hotel - food is good, staff is great. I hope they finish the work soon. Only one elevator is really annoying. Also, wifi is very bad. I would like to mention Jose and Cecilia, who are responsible for activities in the pool area. They don't have a lot of resources (for example, they don't have...

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1Thank Néviton B
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference and for your review. It was a pleasure to welcome you at Park Royal Puerto Vallarta. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. It is thanks to comments like yours that...

Reviewed 1 week ago

I have quite a few comments to make in regards of Royal Holiday customer service. I believe at this point that your organisation needs to review its customer service standards towards established «privileged» royal clients. Customer service excellency differs from sales force standards. You can NOT expect to up sale further more if you don't first deliver the basic service...

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Helpful?
Thank 335alaina
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference. It was a pleasure to welcome you at Park Royal Puerto Vallarta. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are working on this issues for...

Reviewed 1 week ago

With recent remodelations, the hotel seems in good shape. Nevertheless, the most annoying thing, was Park Royal staff herassing you to buy a 30-year membership to stay at one of their hotels over the world and in Mexico. Overall, only a few names are worth mentioning, and the service of the waiter Gonzalo was excellent.

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2Thank Fernanda A
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thanks for your comments. They are an opportunity for us. We are sorry for the situations about your recently visit to Park Royal Puerto Vallarta. Pelase come back to see the changes. Cordially, Gabriel Zamudio. General Manager.

Monterrey, Mexico
Reviewed 3 weeks ago

Everything was very good, the all included service was excellent, the only thing is not necesarilly about the hotel but the way to get there, that is the taxi we took from the airport to the hotel, was kinda scary caues of the taxi driver.

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Helpful?
Thank 476isabelv
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Let us thank you in the first place for staying at Park Royal Puerto Vallarta and for taking the time to share your pleasant experience. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. However, we are really...

San Diego, California
Reviewed 4 weeks ago

If are looking to get sun, eat good food and hang on beach, great place! If you are looking for night time entertainment or a party, don't go here. Remodeled rooms are nice but the older ones are terrible. We switched mid week. Older beds are so hard. Beach was great and so was the food and service. All families,...

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1Thank nicholeb103
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your stay at Park Royal Puerto Vallarta and for you review. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We would be pleased to welcome you again to demonstrate the improvements achieved. Cordially, Gabriel...

Reviewed April 13, 2017 via mobile

The place was lovely and service was great, but I was attacked by bed bugs. The management acted like ur was my fault because their rooms had been fumigated the previous week. I am covered in bites. I now have to worry about bringing the critters home with me. The bed bug situation ruined my vscation.

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1Thank Pati M
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We extend an honest apology to you for the unpleasant situation occurred during...

St. Paul, Canada
Reviewed April 13, 2017

Lobby Bar 5 th floor Fernando, very nice. Buffet, little choice but very tasty. Ask for bacon and desserts. All waiters, very nice.Samuel, concierge, very helpful. WIFI, very good at pool.Higher floors, best views. Italian Rest. Very Good. Most Rooms need upgrading, but comfortable for most part. Adult entertainment at pool would be nice. Bartenders at pool would be nice....

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Thank rformanek68
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your charming experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority....

Guadalajara, Mexico
Reviewed April 12, 2017

Nice place, great staff, water in the pool very cold, but we where told that is going to change shortly. The Italian Restaurant great experience, wonderfull stall, great service, and the food delicious. If you want a place to really relax, enjoy the view, and be far from the city and the noise this hotel is the perfect spot for...

Review collected in partnership with this hotel
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Helpful?
Thank ram0ngabrielm
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference and for your review. It was a pleasure to welcome you at Park Royal Puerto Vallarta. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. There is still a lot more to come...

Los Angeles, California
Reviewed April 12, 2017

Staff was rude, front desk clerk was uninviting and had us wait 20 minutes at front desk just to tell us she did not have change in pesos. Other soliciting staff were upset that we went on an excursion with another hotel to view their amenities and received free massages. We found a huge cockroach in our room. The shower...

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Helpful?
Thank taylor032644
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. Please accept our most sincere apologies for the...

Zapopan, Mexico
Reviewed April 5, 2017

The view of the sea from the balcony was pretty nice, the Italian Restarant food was delicious, wide rooms. The open Wi fi signal is not enough to send things as an average signal . Finally the pool always had cold water.

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Thank Oscar_Vicer
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Let us thank you in the first place for staying at Park Royal Puerto Vallarta. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We extend an honest apology to you for the unpleasant situation occurred during your...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $131 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Orbitz, Travelocity, Cancelon, Hotels.com, Cheap Tickets, Evoline ltd, getaroom.com, TripOnline SA and HotelQuickly so you can book your Park Royal Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#30 Spa Hotel in Puerto Vallarta
#50 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Park Royal Puerto Vallarta staff and other travelers.
69 questions
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms need upgrading for the time being they were comfortable. park royale doing reno's, im sure it will be great when they are done.”
rformanek68, Apr 13, 2017 | Read review
“Higher floors have better ocean views. If you are on floor 1-4, the view is mostly the pool and dining area.”
volleyk2, Apr 1, 2017 | Read review
“ocean view room was great, 4th floor had some wi-fi”
Christopherox, Mar 22, 2017 | Read review
“Make sure you secure a renovated room. I think they are all done on floor 9 but not sure where else.”
BabyGoats, Mar 14, 2017 | Read review
“Higher floors have the best sunset views and are renovated.”
JeanAnneW, Mar 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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