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Park Royal Puerto Vallarta

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Park Royal Puerto Vallarta
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845 Reviews from our TripAdvisor Community

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Showing 483: English reviews
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Chula Vista, California
Reviewed yesterday NEW

Very nice place to spend time with my wife, everyone one are very helpful, great service, food buffet was great, alway diferent foor every day, great selection of drinks at the pool bar and snack bar. It's worth returning to this place when you come back to Vallarta.

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Helpful?
Thank victor m
Zapopan, México
Reviewed yesterday NEW

An old hotel in its facilities, poor quality drinks, repeated meals, a single bar, a single elevator and did not work one day, few amenities, very cold reserve restaurant. I was given the room late. Heavy stairs from elevator to pisina area.

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Helpful?
Thank cpaguilarr
Glendale, California
Reviewed yesterday NEW

food are terrible,no entertainment. food staff do not allow you to eat,come to your table many many times. 2 elevators!! and one is out of order all the times. far from city. small beach area. no music most of times.

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Helpful?
Thank 139keyvana
Saint Paul, Minnesota
Reviewed yesterday NEW

would not stay here. The food was not good. Both my friend and myself got sick! The front desk was not helpful and at times rude! Cleaning staff needed reminding to clean our room daily. Shower had poor pressure. The only good thing was nice luggage handlers.

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Helpful?
Thank abigailmaries
Denver, Colorado
Reviewed 1 week ago

The room was nice and clean. We had a cleaning lady named Bianca everyday we were there and she was very nice. The front desk staff and bell boys Max and Fabian were OUTSTANDING! they were so friendly and had our taxis ordered for us everyday before we came out of our room. The lower restaurant was average, the Italian...

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Helpful?
Thank Christopherox
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your charming experience. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as...

Chicago
Reviewed 1 week ago

We stayed here one night between properties New Years Day 2017. Booked last minute when we realized we had failed to book the night between two properties. We went in with low expectations. Room was dated but clean and large with a great view from the seventh floor. Beach was clean and nice with big surf the day we were...

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Helpful?
Thank hynds1797
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your stay at Park Royal Puerto Vallarta and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. Thanks to much appreciated reviews like yours, we feel in...

Edmonton, Canada
Reviewed 1 week ago via mobile

All the rooms of the hotel have a great view of the beach and sea. The place is very clean and the staff are friendly and helpful. If you need to go to the city, the bus stop is right outside or just ask the concierge, Max and he'd be happy to call you a cab. The food was great...

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Helpful?
Thank Cole40
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First of all, we would like to thank you for choosing Park Royal Puerto Vallarta as host of your recent holidays and for the time taken to share your charming experience. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well...

Reviewed 2 weeks ago

The Management at Park Royal Puerto Vallarta is horrible. We checked out on February 7th, 2017, Room 905. We have asked for courtesy service to ship our cell phone at our cost. We will pay for shipping.. just please ship our cell phone.

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1Thank Armando L
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference. It was a pleasure to welcome you at Park Royal Puerto Vallarta. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are truly sorry to read the inconveniences you went through during your stay. We are currently...

Chicago
Reviewed 2 weeks ago

Rooms are not clean, old outdated furniture, room had sewage issue had to change, limited to no wifi, and manager is no where to be found to assist with resolving issues...restaurant food was average, but restaurant staff was friendly and professional.

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Thank Bboy451
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: Thank you for your preference. It was a pleasure to welcome you at Park Royal Puerto Vallarta. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are really sorry we could not prevent this kind of inconveniences during your stay. Rest assured...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

My girlfriend and I travel quite a bit and had read all of the reviews of Park Royal before we came. We were told prior to our stay that it was formerly a Best Western and undergoing a lot of renovation. Of course the reviews were very mixed so between the reviews and renovations, we didn't really have high expectations....

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Helpful?
Thank BabyGoats
Gabriel Z, Gerente at Park Royal Puerto Vallarta, responded to this review

Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Puerto Vallarta. Thank you for taking the time to share the delightful experience you had. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. This...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Park Royal Puerto Vallarta

Address: Carretera Barra de Navidad KM 8.5, Puerto Vallarta 48390, Mexico (Formerly BEST WESTERN PLUS Suites Puerto Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $123 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Puerto Vallarta 3.5*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#34 Spa Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Park Royal Puerto Vallarta staff and other travelers.
67 questions
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Questions? Get answers from Park Royal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean view room was great, 4th floor had some wi-fi”
 of 5 bubbles Christopherox, 1 week ago | Read review
“Make sure you secure a renovated room. I think they are all done on floor 9 but not sure where else.”
 of 5 bubbles BabyGoats, 2 weeks ago | Read review
“Higher floors have the best sunset views and are renovated.”
 of 5 bubbles JeanAnneW, 3 weeks ago | Read review
“Top flor are best”
 of 5 bubbles , 3 weeks ago | Read review
“Good luck!”
 of 5 bubbles kjdavis1, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question