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Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas

Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 06/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.5

Excellent

694 reviews

#24 of 142 hotels in Puerto Vallarta

Location

Cleanliness

Service

Value

Travelers' Choice

Pinnacle 180 is a boutique, all suite, 5 star styled resort with luxurious amenities and services and million dollar ocean views from each 1 or 2 bedroom suites large, private terrace, some with dipping pools. It is located in the heart of Puerto Vallarta's Zona Romantica just above Olas Altas Street. The finnicular provides easy access to Olas Altas and Los Muertos Beach. Great location, great views and no stairs!

Room & Suite (297)297

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Pets Allowed ( Dog / Pet Friendly )

Spa

Concierge

Wifi

Hot tub

Pool / beach towels

Infinity pool

Outdoor pool

Heated pool

Sauna

Swimup bar

Poolside bar

Couples massage

Massage

Non-smoking hotel

Outdoor furniture

24-hour front desk

Clothes dryer

Laundry service

Self-serve laundry

Room features

Air conditioning

Housekeeping

Private balcony

Safe

Iron

Kitchenette

Dishwasher

Flatscreen TV

Laptop safe

Microwave

Minibar

Refrigerator

Kitchenware

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

See more room details

Good to know

HOTEL CLASS

HOTEL STYLE

Trendy

Mountain View

Languages Spoken

English, Spanish

Hotel links

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694Reviews37Q+A100Room tips

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Popular mentions

Orlando R wrote a review Sep 24

West Hollywood, California7 contributions3 helpful votes

Absolutely Amazing!

Always felt safe. Staff was amazing. Leo the car operator that takes you to Olas Altas street was the best! Stay in 406. Nicest, most beautiful apartment I’ve ever stayed in! Beautiful views and the dipping pool is a MUST!

Review collected in partnership with this hotel

Date of stay: September 2020

Helpful

Response from PINNACLE RESORTS, Atención al huésped/Recepción at Pinnacle Resorts 180

Responded 3 days ago

Dear 61orlandor, Thanks so much for the stellar review! We are thrilled that you had a wonderful stay with us. Our views are certainly breathtaking and is great to know that you enjoyed of them. The entire staff look forward to having you back in a not too distant future.

nicoleannejay wrote a review Oct 2019

Seattle, Washington11 contributions1 helpful vote

Hotel's Favorite

Fantastic Hotel

I loved this place and hope to stay again. We stayed in a 1000 sq ft suite with a private balcony and stunning ocean views! We were greeted with kindness and a complimentary bottle of wine! Everyone was so hospitable. Thank you and we hope to return soon.

Date of stay: October 2019Trip type: Traveled as a couple

Helpful

Response from PinnacleResorts, Director de Relaciones Públicas at Pinnacle Resorts 180

Responded Oct 14, 2019

Thank you very much for sharing your amazing experience! We are very happy to know that your stay was incredible and that you enjoy the bottle of wine. We are looking forward to welcoming you back very soon! -Pinnacle Resorts Team.

ronronearr wrote a review Sep 18

1 contribution

Clean property and the friendliest staff

This is our third time staying at the Pinnacle properties. We always enjoy the views, the friendly staff, the proximity to the beach and night life, and how amazing the rooms are. We have already planned our next trip there for new years. Great rooms for the price and you cant ask for better staff.

Review collected in partnership with this hotel

Date of stay: September 2020

Helpful

Response from PINNACLE RESORTS, Atención al huésped/Recepción at Pinnacle Resorts 180

Responded 1 week ago

Dear ronronearr, We would like to express our gratitude for your preference staying at Pinnacle Resorts 180. We are delighted to hear that you have enjoyed your stay, especially our staff, location, rooms and amazing views. Thank you for sharing your experience and we look forward to your return once again!

benchavez2020 wrote a review Sep 17

El Paso, Texas1 contribution

Overdue get away

We spent 5 nights at this hotel. It was perfect for the relaxing and unwinding vacation i needed. The staff was awesome from arrival to departure. The room was great. The view from the hot tub room was outstanding. Perfect location. Will be back for sure.

Review collected in partnership with this hotel

Date of stay: September 2020

Helpful

Response from PINNACLE RESORTS, Atención al huésped/Recepción at Pinnacle Resorts 180

Responded 1 week ago

Dear benchavez2020, Thank you very much for choosing us for your stay in Puerto Vallarta and for sharing this wonderful review with others. We greatly appreciate your kind words towards our staff, the view and location. A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. We are very much looking forward to welcome you back in a near future.

Andrew M wrote a review Aug 2020

Rockaway, New Jersey8 contributions11 helpful votes

Poor check in customer service

My partner and I stayed here in March 2019 and had a great stay! We wanted to come back this year as we came back to PV. We had a really negative experience at check in. We booked a room that was shown differently on Orbitz at 220 and preferred a room similar to what we had previously at 180. We considered paying the upcharge for the newer property at 179 but still preferred what we had before. Brenda was unwilling to listen to our concerns or work with us after viewing the room at 179. She kept reverting back to the fact they giving us what we paid for and the situation escalated relatively quickly as she refused to acknowledge why we were upset or work with us on a resolution. Her general deminier was robotic and unapologetic. After a request to speak to the property manager instead we were able to work with them and finally got the room we had hoped for. We had a pleasant experience with the majority of the staff and a warm welcome from the concierge. Brenda requires additional training in her role and needs to be empowered to address and resolve customer concerns.…

Review collected in partnership with this hotel

Date of stay: July 2020

Helpful

Response from PINNACLE RESORTS, Atención al huésped/Recepción at Pinnacle Resorts 180

Responded Aug 5, 2020

Dear Mr. Andrew, Thank you very much for the time you took to express your comments about your stay. We sincerely regret that your satisfaction was affected by the situation during your check in. Our front desk staff was just stating that your reservation was assigned exactly as booked, 1 bedroom luxury penthouse with mountain views at Pinnacle Resorts 220, you were in no way downgraded, as you mentioned to the staff. We apologize if you feel we weren´t giving you the right solution, however the room category you were demanding was completely different of what you booked, in a different property as well. We are glad that once you agreed on paying the difference for a different room category we were able to offer you what you were hoping for and you ended enjoying your stay. We hope you give us the opportunity to welcome you back in a near future.

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