It’s a great place, beautiful studio/room we stayed but the mattress was very uncomfortable other than that it was a great experience, I would recommend the future guest to try their mattress before they committed to stay there.
My partner and I stayed at Rivera del Rio for 6 nights, middle of August to celebrate my birthday. Upon booking the hotel, I received an email right away from the front desk (Carolina) asking if I wanted to setup transportation services from the airport to the hotel. I thought that was a very nice personalized touch. Carolina went above and beyond to make sure that the 2 room choices I wanted for my birthday were reserved and answered any questions that I had about the area. Grant worked alongside Carolina and his professionalism was phenomenal. From giving us a tour of the property, to a little background history of the home and the décor. They easy made us feel like family. The housekeepers/Bar staff and general workers were all so great. From answering any questions we had, to the cleanliness of the rooms, to the breakfast they cooked in the morning, everyone were so accommodating and went above and beyond. Because of Grant and Carolina, I will come to the hotel again and again and I have already recommended to my family and friends. So much charm, so quaint, such a feel of luxury. ( I secretly wish I could celebrate many more special occasions in life here). Thank you again, Carolina and Grant, you both made our week in Puerto Vallarta so much more special. You are missed already! Sending love from NYC, Shamel & JP…
If I could stay long term, I would. Everyone was so welcoming and kind. Grant was more than hospitable and Ulises is a bartender you want, but don’t always get. He made my stay there so fun and offered great advice as well as great drinks! This hotel is located close to everything as well- in case anyone is worried about that. 15/10 would recommend and I’ll most definitely be back, hopefully sooner than later 💛
Another great stay! I missed not being there in July, but it was great to see Grant, Carolina and everyone when I stayed this week. I look forward to coming back again in November. Great hospitality! Than you.
The hotel was very clean, the rooms were beautiful so unique and fun! Great views close to everything in walking distance. The staff was amazing Carolina and Grant fun and super helpful! Can’t wait to go back!
We loved this place so much. It was perfect for our family and two small children. It’s next to the river Cuale, which was nice. I have 2 small kids and they loved seeing all of the birds and other animals. It’s a short walk to a nice beach and close to lots of restaurants and shops. The pool was the winner for my family. We had lots of fun playing in the lower pool. The upper pool would have been fun for the adults but we didn’t get to spend much time there (this time). The staff is so kind and helpful. We forgot something very important in our room and they messaged us right away to help us get it back.
This place was incredible! Quirky and amazing in all the right ways, the staff was helpful, king and always there when you needed them. The location is perfect; a 5 minute walk to the beach, views for days, and air conditioning that actually works!! We had a blast and loved our stay here!! We will be back!
Me and my best friend stayed here for part of our stay in PV- we were originally going to split our time between this hotel and another but we ended up checking out of the other hotel and coming back because we loved this place so much. The staff goes above and beyond and we really felt like they all became our friends by the end of our stay. The hotel is stunning and each room (we got to see two since we checked out and checked back in) is unique and fun in it's own way. The pools are fabulous, the location is perfect. You just can't beat it. We highly recommend and I have definitely found the place I can come back to each time I visit PV! Thank you Rivera del Rio! Thank you Carolina, Grant, Ulises and all! All the stars for this Allstar place!
I was very hesitant about Coming here in the rainy season. We thought it would be miserably hot and that it would rain all day. It was hot but the ac in the rooms kept us cool. The rains are maybe 30-45 minutes max! The rain is super romantic and then cools off the day. The rooftop pool is 5 stars
My two kids, sister and bff just spent the most amazing 5 day vacation at this gorgeous hotel. We stayed at the Alejandro Penthouse and had a huge balcony to ourselves, 3 beds, a natural stone bathtub and a kitchen which is perfect when traveling with kids all super clean. The whole hotel looks like an art museum, from the wall finishings to the vintage furniture, and eclectic paintings, its all breathtaking. We spent most of the time there enjoying the two pools and the jacuzzi, while being served delicious cocktails and snacks on the roof and admiring the beautiful view that you get from being in the heart of Zona Romántica. The whole staff was super friendly and helpful making us always feel like home. We even had a professional massage therapist come give us a 90 min massage in our room (ask for Raul). It was truly a memorable vacation and would highly recommend spending your nights here if you want to stay away from chaotic chain hotels and instead have a unique and intimate experience on your next vacation. We will definitely be coming back ❤️…