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Hilton Puerto Vallarta Resort

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Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2682)
Dining (295)
Room & Suite (287)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Puerto Vallarta Resort
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Eternity as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort.
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Paid internet
Hot tub
Pool / beach towels
Swimming pool toys
Infinity pool
Rooftop pool
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Rooftop bar
Aerobics
Billiards
Entertainment staff
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
4,318Reviews576Q+A100Room tips
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Popular mentions
Doris Hugo wrote a review Nov 2020
11 contributions6 helpful votes
This hotel has excellent people working for them. They take great care of their guests and they take COVID19 safety very seriously, a major plus! The pools are lovely, The bars are great and it’s on a lovely stretch of beach. We had an excellent server at the pool daily named Hector and an excellent security guard name Obriens who made sure people observed COVID19 safety guidelines. He also made sure to find guests chairs to lounge in at the pool and kept the sun from killing us with umbrella shades! We throughly enjoyed our stay! All-inclusive is the way to do! I don’t like the $9 room service charge though, room service should rates should be included in the all-inclusive stay!
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Date of stay: November 2020Trip type: Traveled as a couple
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Jesus M wrote a review Oct 2020
7 contributions
Hotel's Favorite
Visited the property for a week mid October and had an amazing time with all my friends. The food at the buffet was as expected from an all inclusive property and the drinks were even better. I have stayed at this property numerous times and the personnel always go above and beyond to make sure your experience is amazing. We stayed on the Hacienda side, the adult only section of the property. The pool attendants German and Isabel always knew what to bring and recommend. The buffet attendants; Miguel, Alfonso, and Cecilia did great and were very attentive to our needs and made sure we had all the drinks we could handle. Housekeeper, Marina made sure our rooms looked liked when we first walked in on day one. Overall, I highly recommend this property. Some of the services were closed due to Covid but the staff made a huge difference and despite that, the stay was still as great as usual.
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Date of stay: October 2020Trip type: Traveled with friends
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Response from Kunibert Lengger, Propietario at Hilton Puerto Vallarta Resort
Responded 3 weeks ago
Dear JesusM101982, Thank you so much for your kind review. Rest assure I will share all your comments with my team that for sure will motivate them even more to provide excellent service. Come back soon to your home away from home ,it will be an honor to welcome you back. My warmest regards, Kunibert Lengger Hotel Director
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BigDaddyChops wrote a review Nov 2020
Burkburnett, Texas99 contributions30 helpful votes
+1
My family made Hilton PVR Resort our home for Thanksgiving week during our first visit to Puerto Vallarta. The hotel is nice, and the location is amazing and convenient to everything. The all-inclusive food is very good, and the choices of different restaurants make for a nice variety. The maid service is timely, towels are replaced daily, and the mini-fridge is restocked regularly. All of the staff we encountered were incredibly attentive and friendly. From check-in to food service. The only inconvenience we encountered was the shower - there’s no hot water in our room.
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Date of stay: November 2020Trip type: Traveled with family
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Jennifer wrote a review Nov 2020
10 contributions1 helpful vote
+1
My fiancé and I came to celebrate our engagement and it was the worst stay of my life. We are lifetime Diamond members, so we have stayed in Hilton Hotels over one thousand nights. When we checked into our room, we were greeted with black mold and absolute filth. There was black mold on the walls, ceilings, floors....EVERYWHERe! There was hair caked onto the wall, make up stains on the pillows and comforter. I assumed this was a joke, but no! We went back and said that the room was unacceptable for us to stay in, so we got moved to the Hacienda. The room itself was updated and beautiful, but there was still mold! When we got in bed the first night, there was women’s hair that was clearly not ours. The next day after a day in the sun, I went to get into bed AND THERE WAS FRESH BLOOD STAINS AND HAIR ON THE SHEETS!!!!! I couldn’t believe it!!!! We called the reception and the manager on duty, Wendy, was helpful and had the sheets changed immediately. Their solution was to offer us a free dinner...even though it’s an all inclusive resort. Not to mention, I found a cockroach and gnats in the room!!! One morning when we walked out of our room, there were plates of food all over the floor that we almost stepped on. The food was there ALL day, so no wonder why there are roaches!!! The food itself was not good. Looking at other reviews, it looks like this is a common issue. I don’t care if your executive chef is young, as this is their response. The food was flavorless, inedible, and sitting out in the sun with birds and flies flying around. We couldn’t even get butter without it being spoiled from clearly being melted and refrigerated multiple times. When we would ask for a soda, they would pour the flat soda out of 2L bottles. A four year old could cook a dinner with better flavor! Overall, our experience was miserable. We were supposed to stay for five nights, but we left after two. You couldn’t pay me to stay here! My allergies from the black mold infestation was insane. Multiple guests were coughing and sneezing, which I assume was from the mold. I’m not sure how this “resort” meets Hilton standards. Having black mold and blood in rooms is absolutely not acceptable. I am very disappointed with our experience here, and will absolutely never be back in my life! I have stayed in hostels in third world countries that were better maintained and cleaner than this dump!
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Date of stay: November 2020Trip type: Traveled as a couple
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Ana Isabel H. wrote a review Nov 2020
Playa del Carmen, Mexico15 contributions
+1
The best: the staff. Especially the waiters. They are very friendly and attentive. The hotel: it’s a very small resort with a nice beach. The part of Hacienda for adults only was even smaller. If you like cozy hotel boutique style you will like it. I loveeeeeeed the cafetería over there though. The food at the breakfast buffet was amazing, so many options. But not so great the French Restaurant, very small portions and the taste not so good. They respect all the protocols for COVID so be sure you will be safe if you follow them.
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Date of stay: November 2020Trip type: Traveled with friends
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PRICE RANGE
$157 - $412 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
451
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Frequently Asked Questions about Hilton Puerto Vallarta Resort
Which popular attractions are close to Hilton Puerto Vallarta Resort?
Nearby attractions include Playa Norte (0.2 miles), Xtine (0.1 miles), and Collage (0.2 miles).
What are some of the property amenities at Hilton Puerto Vallarta Resort?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at Hilton Puerto Vallarta Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Puerto Vallarta Resort?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hilton Puerto Vallarta Resort?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Puerto Vallarta Resort?
Conveniently located restaurants include Abbraccio Cucina Italiana, Porfirio's Vallarta, and Restaurante Icú.
Are there opportunities to exercise at Hilton Puerto Vallarta Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Hilton Puerto Vallarta Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Puerto Vallarta Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Puerto Vallarta Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Puerto Vallarta Resort?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.6 miles).