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Now Amber Puerto Vallarta

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David Alfaro Sisqueiros 164 Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5761)
Room & Suite (987)
Pool & Beach (927)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 150 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Perfectly situated on a golden sand beach showcasing infinity views of Banderas Bay, Now Amber Puerto Vallarta welcomes families with teens and tweens as well as couples and friends. Now Amber a AAA Four Diamond resort located in the heart of Puerto Vallarta, is only 5 minutes away from the famous “El Malecón” boardwalk and just 15 minutes from Puerto Vallarta International Airport. Guests of all ages are treated to an Unlimited-Luxury® escape with lavish accommodations at 327 suites, luxurious accommodations and pristine facilities. Seven dining options and five lively bars will tempt even the most discerning palates. Family-oriented activities and entertainment will keep guests enthralled all-day and night long. And that’s not all – adults can enjoy time at the spa while kids and teens enjoy supervised fun! We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Trendy
Languages Spoken
Spanish
5936Reviews1046Q+A100Room tips
Traveler rating
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Popular mentions
The Pixie Planner wrote a review Jul 21
5 contributions2 helpful votes
What can I say about this resort? We had a great time from start to finish. Our favorite place to eat is Himitsu - where Miguel and Alejandro made the experience memorable. My 13-year old and I had a great mother daughter trip- enjoying our swim out room. Go visit Norma on the beach for a great massage!!
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Date of stay: July 2021
Rooms
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Room Tip: The swim out rooms are wonderful!
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Response from Alejandra Geyer, Otro at Now Amber Puerto Vallarta
Responded 2 days ago
Dear thepixiep, Thank you for your review of your recent visit to​ Now Amber Puerto Vallarta and for sharing your experiences with the travel community. I was delighted to read your very positive comments. We truly hope we can welcome you back again soon, and make you feel at home again. Cordially, Alejandra Geyer Social Media Coordiantor & eConcierge.
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Patrick O wrote a review Jul 18
4 contributions1 helpful vote
My girlfriend and I spent a week in Puerto Vallarta at the Now Amber. We absolutely loved it and would definitely stay here again on future vacations. We didn't realize that Secrets and Now Amber are owned by the same company and co-located on the same property. Their lobbies connect to each other and we were told that as guests of the Now Amber that we could use any of the amenities at the Secrets hotel (their spa, pools, restaurants, etc.). The resort itself is beautiful. We stayed at the Preferred Club and had a beautiful, spacious room with a private hot tub on our balcony. I would recommend you stay at the Preferred Club as well. The Preferred Club guests stay in a separate hotel building, located very close to the pools. Because the Preferred Club has its own building and elevators we never had to wait on elevators to go up to our room. The main hotel area was a different story. There always a wait to use those elevators, as those elevators that take guests to their rooms are also used by anyone trying to go to the lobby or restaurant areas. The bar and bartenders at the Preferred Club are also amazing! Leonardo and Hector took good care of us at the Preferred Club bar and made some delicious, innovative cocktails that we didn't find anywhere else at the resort. Also, the Preferred Club bar was the only area we found good, top shelf liquor. I wasn't impressed by the liquor selection at other areas of the resort, so we frequently made stops at the Preferred Club, ordered top shelf cocktails, and took them with us to other parts of the resort such as the beach or pool. The food wasn't amazing but it definitely wasn't bad either. I'd give the food 4/5 stars, but our experience as a whole was so good that it definitely made up for it. There are 7 sit down restaurants, but most of those are only open for dinner. For breakfast and lunch there is a buffet and plenty of to-go food stands that serve burgers, pizza, quesadillas, etc. You can also get yoghurt, fruit, and pastries at one of the 2 coffeeshops in the resort. We didn't get around to trying all of the restaurants, but our favorite was definitely the French restaurant located on the Secrets side of the resort. If you buy a bottle of wine you can reserve a table in the cellar area of the restaurant and get a 6 course meal. This was some of the best food we had at the resort. There are plenty of activities at the resort, so I recommend reading the schedule in the morning to see what's going on. We didn't take advantage of these activities until later in our stay, but we had a ton of fun participating in them, such a bocce ball, water aerobics and sand volleyball. We especially liked Omar from the entertainment team! He was very entertaining and sociable and made all of the activities he led very fun. Some negative reviews mentioned pushy salespeople and long timeshare presentations. We were never approached by anyone at any point pushing a timeshare presentation or pushing any activities / excursions on us. The only time we were approached were by employees from the spa offering discounts if we bought spa bundles as a couple, which we happily agreed to (the spa was awesome!). Do be warned: you WILL be approached by several people at the airport pushing "free breakfasts", "free excursions", or "free trips". They will give you free tequila shots and margaritas and try to get you to sign up for their timeshare presentations. Thankfully no one at the hotel gave us this same type of pitch. Overall it was a great resort and I would highly recommend checking out Now Amber on your next trip to Puerto Vallarta! We had a lovely vacation and wished we had stayed longer.
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Date of stay: July 2021
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Response from Alejandra Geyer, Otro at Now Amber Puerto Vallarta
Responded 5 days ago
Dear patrickoG9103PY, On behalf of the company I would like to thank you for leaving this kind comment, your opinion is very important for us, because it allows us to improve as a company and offer you better services in your next visit. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As is our regular practice, we will happy to share your lovely remarks with our team who take so much pride in ensuring that all of our guests only receive the very best in service We appreciate that we were chosen as your resort and we look forward to your soon visit, to offer you new and better experiences. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge.
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Tina F wrote a review Jul 18
6 contributions1 helpful vote
This resort is stunning! You can not get better than the views from the lobby. I came here for a week with my husband and two kids, ages 6 and 8, and with my parents, to celebrate my father's 70th. When we arrived, we were told our rooms were in separate towers, although we both booked preferred. Upon further investigation, I suppose they were full so they upgraded my parents to a swim out suite in a regular tower and they would still get all the preferred amenities -- score!!! We both checked in using the preferred club, but we waited a while for our rooms to be ready, probably over 1.5 hrs. My parents' room was ready fist. They went and got settled in. Then, our room was ready in the preferred tower. Well, as we waited for the luggage to be delivered, we noticed the AC in the room was not working. OMG the was hell on earth! However, the resort promptly sent someone to fix it and when it couldn't be fixed, they upgraded US to a swim out suite right next to my parents! I'm not sure why I couldn't book an actual swim out suite since they were actually available! Well, we got settled in, changed to go swim in our swim out and no even 15 minutes after we get into the pool, my 6 year old steps in glass that was thrown into our pool from a beer bottle. The cut is so deep that we have to rush to the hospital and get stitches. It was a horrible first night needless to say. What I will say from all this is, guests came running in to help, complete strangers, and the doctor on site, as well as several others from the resort, came in to help and were very understanding. The resort took us to the hospital and picked us up, and they cleaned all the blood up and the entire room and made sure the pool was free of glass daily (although we didn't go back out to the swim out for the rest of our trip). Since my son no longer could use the pool, because he was stitched up and needed to stay away from water for 72 hours, the resort comped us a pool cabana for 3 days, and opened up the core zone privately to us, so he could play video games. It was kind of a bummer to pay all that money to watch my kids play video games, but they loved it and at least that was an option for them! Usually, the core zone is only for teenagers, and opens at 6pm, but the Entertainment Director, Jonathan Favila, allowed us to stay with him, and let us use it exclusively, prior to 6pm. It was really amazing and I'm so thankful to him. We also received a wheelchair for my son and everyone was extra kind to him, so it was really sweet. Diego, the front desk manager, gave my parents and husband and I, VIP access to the secrets, adults-only side, so we could use those facilities and restaurants if we wanted to (and we did, they were good)! A few quirks I noticed. There are only 4 a la carte restaurants on the now amber side (capers, himitsu, tamarindo and castaways). Of these, capers is adults only, which I found odd seeing as there is a whole resort next door that is adults only! I also found it odd that parents couldn't enter the kids zone or core zone to supervise their kids. They say it's for security reasons, but it's not something I've seen at other resorts. Final quirk, the kids are not allowed to sit at the hibachi table at the Asian restaurant if they are younger than 13. Again, I haven't encountered this at other restaurants. They did go over and beyond and each restaurant, to recognize my father for his birthday, it was really sweet and my father felt really special and really old!! Overall, this resort was great. The food was decent but I didn't overeat, so that's actually a blessing! Few standouts: Eggplant parm and lobster risotto at Capers, the fried rice at Himitsu, everything at Tamarindo, the burgers from Barefoot grille, the tuna fish sandwich from the preferred lounge, and the steak at Oceana. The buffet wasn't very desirable, and the service was slower than slow. Just seemed inefficient for a buffet but that's because of the current covid restrictions on the way they are serving the buffet. People to recognize: Besides Diego and Jonathan I've mentioned above, I'd like to shout out the following people: - Hugo: pool concierge, so friendly and gave us great service - Jamie: lobby bar tender, truth be told, I had a little crush on him! He made my drink(s) perfectly each time!! - Noeh: concierge. Noeh went to 5 different stores to find water proof bandages and water shoes for my son -- WHO EVEN DOES THAT? He texted me to get me a car back to the resort from the hospital and stayed in constant touch. He also had my son's favorite food waiting for him when he returned from the hospital. He was amazing and had such a sweet personality!! - Fernanda: part of the entertainment team. I don't even know where to begin with Fernanda. I think her only job was to open the core zone for me. Instead, she was my everything during this trip. She texted and returned my texts, multiple times a day, even when she wasn't working. She did things that weren't in her job description. I had mentioned I needed to weigh my bags for the airport, and poof, a scale magically appears in my room. I would text her about anything from, room service hasn't delivered yet, to, what is the dress code for this restaurant, to when is the cabana going to be ready, and she would get the answer and respond promptly, again, outside the scope of her job, and she was always so kind about it. She brought extra gauze bandages for my son. I had casually asked about something called Mexican coffee, and when I went to dinner that night at Tamarindo, she had the wait staff specially prefer it for me. I texted her if I didn't get my daily preferred amenities, or if I wanted to rent a boat, or make reservations on the pirate ship, just anything to get my son to have something to do and Fernanda Sanchez got it done every time. Everyone I mentioned was really good, but if Fernanda really saved our vacation and made it where I would really want to come back and have the full experience without my son's cut foot. Thank you, Now Amber and thank you to the amazing staff who work so hard :)
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Date of stay: July 2021
Rooms
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Response from Alejandra Geyer, Otro at Now Amber Puerto Vallarta
Responded 5 days ago
Dear S563JPtinaf, ld like to thank you for choosing our resort as your host on your recent getaway to Puerto Vallarta. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. On behalf of the hotel, we thank you for your preference and we hope to be able to do so in the near future, with you enjoying our facilities and creating new unforgettable moments. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge.
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mommiesia wrote a review Jul 18
Bonney Lake, Washington4 contributions
Beautiful property, lobby has amazing views , clean and well kept. They follow covid protocols well. The free covid test was very quick and easy. The first few days we stayed the hotel was fully booked and there wasn’t enough staff to service the buffet particularly during breakfast. You need to wait for them to give you your food and line gets pretty long. Go early to avoid the lines. Wait staff was great especially Antonio in the buffet area who took really good care of us and even gave us a nice going away cake which was very thoughtful. Pools were clean and well maintained. Restaurants for dinner was excellent, great food and service especially Capers and Himitsu. Lots of activities to keep you busy, paddle boards and kayaks are included in the all inclusive package which was a plus.
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Date of stay: July 2021Trip type: Traveled with family
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Response from Alejandra Geyer, Otro at Now Amber Puerto Vallarta
Responded 5 days ago
Dear mommiesia, Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and products. Our team looks forward to having you back in the not too distant future. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge
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Alan W wrote a review Jul 17
1 contribution
Awesome family spot to hang. The entertainment staff was AMAZING, always coming over and getting us involved, talking to us, playing games. Then comes the night life.....Nancy, Edgar, Carlos, Yavia, Omar worked their butts off it was a great time. The resort was clean and all in all the service was good in the heat......pleasure to stay here.
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Date of stay: July 2021Trip type: Traveled with family
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Response from Alejandra Geyer, Otro at Now Amber Puerto Vallarta
Responded 5 days ago
Dear alanwR9640JS, Thank you for posting such a great note about your recent stay at Now Amber. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We look forward to the pleasure of having you back at your home away from home in the near future. Cordially, Alejandra Geyer Social Media Coordinator & eConcierge.
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PRICE RANGE
$263 - $636 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Now Amber
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
327
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Frequently Asked Questions about Now Amber Puerto Vallarta
Which popular attractions are close to Now Amber Puerto Vallarta?
Nearby attractions include Canopy Bay (0.2 miles), J & B Salsa Club (0.2 miles), and Kokopelli Karaoke & Dance Bar (0.3 miles).
What are some of the property amenities at Now Amber Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Now Amber Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Now Amber Puerto Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Now Amber Puerto Vallarta?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Now Amber Puerto Vallarta?
Conveniently located restaurants include Oregano Restaurant & Bar, Capitan Cajun, and Lamara.
Are there opportunities to exercise at Now Amber Puerto Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Now Amber Puerto Vallarta have an airport shuttle?
Yes, Now Amber Puerto Vallarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Now Amber Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Now Amber Puerto Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Now Amber Puerto Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.6 miles).