Great if you have and American accent. Staff far to tip focussed. To many weddings happening which limits space for guests as sun beds are cleared to make way for wedding party’s. Food at the buffet and themed restaurants is cooked well but boring and bland. The dreams hotel charged us extra to get a king size bed which was advertised as part of our package. When talking to other guests of different nationalities this was a frequent cause of distress whether it be twin beds or king size needed. The bar staff were inconsistent with the drinks service it was unlikely you would get the same drink twice. For example sometimes you would get cocktail with alcohol and other times not.
We had the most amazing vacation to celebrate our 27th anniversary ❤️ We found the staff here absolutely amazing, JR helped us in our cabana by the ocean for several days and he became a friend, absolutely amazing, if you go, I’d recommend you ask for Jr. Nervana helped us with everything we could ever need during our stay, I wish I could take her home with us!!! Best vacation ever!!
Secrets PV was fantastic!! We loved the pools, cabanas, beach food and drink!!!! Junior, Carlos and Nirvana were absolutely amazing people and took such good care of us! Can’t wait to come back soon!!
The only reason I stayed here for so long is for Carlos and his volleyball games and activities, the activities were fun and kept the resort very interesting. Lots of good food and drink included my favorite was the Tamarindo restaraunt
everything was just average, the food, the facilities, the shows. about the only bright spot was the servers. from the pool to the restaurants they all did very well. the service on the beach was a little slow, but at the pool they did a great job. Also our butler Jose Becerra and Carlos Miranda did a great job helping us with our needs. The only real negative was finding out that the birthday cake I ordered only cost $20.00 But Diana the concierge charged me $60.00 and I had to pay in cash and not charged to the room like all the rest of the items I ordered . It seems a little shady as if she was making a little profit on the side and not letting the hotel know about it. But I guess that is up to them to look into. Anyways I would suggest not dealing with concierge Diana.
Positives: - staff are really friendly. Particularly the pool (especially Omar), Coco cafe and restaurant staff. And the entertainment team (Beatriz and a guy who’s name I’ve not caught but he does the aqua fitness). - food. Buffet isn’t fantastic at night, but okay at lunch and breakfast. We have only been to the Mexican and Italian so far, both of which were really good. - location. Easy walk into the old town and the staff are also amazing for helping you get a taxi to wherever you need to be. - We rarely struggle to get a sunlounger. The views are good and the sun loungers comfortable. - Room is very spacious, clean, well decorated and with decent views of the pool and sea beyond. The bed is very comfortable and big, which means we don’t have to listen to each other snore. Negatives: - Service is VERY hit and miss, which we think is a shame considering how many stars it has and that we’ve been to similarly rated hotels with much better service. For example, some days around the pool staff (Omar and Oscar normally) will not let us go 5 minutes before topping up our drinks, whereas other days we’ll be without one for 2 or 3 hours unless we swim up to the bar ourselves. Yet we tip quite regularly. Similarly, we tip our room service every day and are always well replenished. Although today we left very early for a trip and forgot to tip and have been left with NO hand towels and no additional toilet roll. - Our room is next door to the previous reviewer (so 1255) and we are having similar problems with the noise. Less so about the people who queue in our corridor early morning (because we leave our room by 7.30am normally, although we have seen them so can validate the previous review), but more so about private events in the evening. Last night we went to our room at 9.30PM but a private event was going on very loudly until 11. Not insanely late but we intended to go up to our balcony and have a relaxed evening listening to the sax player in the lobby (not very far from us at all) but all we could hear was this wedding party’s music blaring out from further away. - I am vegetarian and my experience so far has been very hit and miss. When I went to the concierge to ask about it I felt like I was being a bit of a nuisance. Although I have enjoyed most of the food I have been offered so far I think that it’s quite easy to offer a variety of veggie options these days and it shouldn’t feel so awkward having to ask for something that isn’t a salad. We have travelled for over 16 hours to get here and are currently a little bit disappointed. A lot of what we are struggling with is what we would expect as standard. We have one more week which we hope things will turn around and will update our review. We don’t like to complain but wanted to give an honest review of our experience so far. If a manager would like to speak to us we would be happy to. We are having a great time, just slightly underwhelmed especially after our friends visited recently and had nothing but positive remarks.…
Huge shoutout to shoutout to Jose Becerra, Diego Jauregui & Brian Suarez for making our stay incredible! They did everything in their power to make our stay memorable for years to come. We will be making sure we come back in the near future.
Thank you to the dreams hotel for an amazing experience! Special thanks to Jose Becerra, Diego Jauregui & Brian Suarez for making the trip extra special! I would definitely come back here again any day if the week.
The people were amazing and so nice. The staff talked to us like we were friends. We met Kevin and Ilicia and Elizabeth. They were so nice and even played volleyball with us on the beach! The view is amazing
Went to dreams with the family and it was amazing. We did the preferred club for the first time and boy was it worth it. Carlos was our caretaker and it was so helpful. He was always there for us and made the trip extra special . Had a wonderful time and would recommend anyone family or couple to this resort . All the service was great in fact . Fernando at the buffet was awesome as well every time greeting us with a smile. Great place !!