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Secrets Vallarta Bay Puerto Vallarta

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David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (7173)
Room & Suite (1290)
Pool & Beach (1227)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24-hour room service, daily refreshed mini-bars, entertainment and Unlimited-Luxury(R). We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
Spanish
6,828Reviews1,092Q+A100Room tips
Traveler rating
  • 4,853
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  • 115
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Popular mentions
JD B wrote a review Today
6 contributions4 helpful votes
We just completed another 18 day stay at SVB. Even with Covid we were never nervous as we knew SVB would be on top of things and they definitely were. Public area all spotless and constantly being attended to. Masks are mandi tory in public areas when travelling through but once you sit to eat or relax by the pool, you are fine. As in previous trips Management and staff are top notch. Always attentive and willing to answer any questions. Food quality and variety are the best. The Market Cafe has a great team led by Captain Mayra. The team, Humberto, Caesar, Adrian, Wendy, Edgar and the buffet chefs meet all your needs. As the resort is getting busier, more staff are returning. You will not wait for anything. Our favourite Bordeaux is as perfect as ever with Chef Marco and waiter Martin. While we were there they were only closed once a week. Highly recommend the lamb. Speciall thanks to Chef Nefi for special dinner October 19th. The pool staff led by Carlos Diaz with Cynthia and waiters Oscar, Mario, Omar, Hugo are fantastic. Also make sure to connect with the pool concierges, Noeh, Elizabeth, Jairo and Brian. They will help you with everything you need. Special thanks go out to Nirvana Serra who holds a special place in our heart for always getting things ready for our trips. Please make contact with water sports guru, Jamie. Make sure to spend time fishing or kayaking. Can't wait to return home to Secrets Vallarta Bay November 25th. I will leave you with a warning thouh. DO NOT book with Costco Travel.ca. Very deceptive and scammed us. Having booked over 60 trips to Mexico in 30 years they have been the worst. Very deceptive. Feel free to send any questions.
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Date of stay: October 2020
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GrandTour744857 wrote a review Yesterday
Los Angeles, California1 contribution
My husband and I had a wonderful trip to Puerto Vallarta. The resort was beautiful and very clean. We felt very safe traveling due to all of the precautions the resort was taking. The food was great and Jose at Capers made our dinners very special. We look forward to returning in the future.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
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wesburke wrote a review Yesterday
Tampa21 contributions5 helpful votes
From the second we arrived at the resort, we were greeted warmly and our every need was taken care of. Having spent our week in paradise in the Preferred Club section of the resort, we were taken extra special care of. Our room was great, clean, always cooled at the perfect temperature, and we appreciated the turn-down service. We celebrated our 10 year anniversary at Secret Vallarta Bay, and it seemed that every employee we encountered was aware. David, the Bar/Service Manager, and Jose, the concierge, were true gems! We will definitely be back to Secrets Vallarta Bay and look forward to our wedding at another Secrets Resort (in St. Martin) in October 2021. Five stars, Secrets Vallarta Bay. Nicely done, especially during the COVID-19 pandemic. We certainly appreciated the cleanliness and precautions taken by all resort staff (face mask, face shields, hand sanitizer stations everywhere, temperature checks, etc.)! We cannot recommend this resort more! Do yourself a favor a book a trip. You won't regret it. In fact, we loved it so much we extended our stay while on-site -- the process was seamless!
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Date of stay: October 2020
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Ashley G wrote a review Oct 21
Little Rock, Arkansas7 contributions
We have stayed at several AMResorts including Secrets and Breathless at other locations and this one has by far been the worse experience. The service was lacking along with the amenities. The wait times for food and drinks was extremely lengthy (this may be related to covid). We had several concerns upon arrival and no one was interested in listening or helping us. We are members of the vacation club and should receive an upgrade on arrival which we were told was not available. We voiced concerns that our walls/ceilings were covered in black mold, no drinks in the refrigerator, refrigerator was leaking all over the floor, stains on the curtains, vomit on one of the robes, etc. It took three days to get transferred to a new room. On top of everything else, during the room transfer- an electric razor and a designer pair of heels went missing. We asked the front desk, the VIP service assistant, and the concierge whom told us no items were reported in lost and found. A staff member let himself in the room voluntarily and unexpectedly twice while I was getting ready one night and my husband was sleeping which made me very uncomfortable. We could tell things were rearranged in our room when we returned at night time but were told there was no turn down service so what were they doing in our room during the evening/night time? The staff is not honest here and I would never stay here again. I would not recommend for anyone else to waste their money here. Not to mention being hounded by the locals selling their stuff on the beach so forcefully we couldn’t even relax.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Alejandra Geyer, Otro at Secrets Vallarta Bay Puerto Vallarta
Responded yesterday
Dear, ashleysQ8958NU Thank you for sharing your feedback through this mean. We are sad to read that we did not exceed your expectation during your stay due to several situations that you have encountered during your stay. We would kindly like to ask you if you could please contact us via email at info.sevpv@secretsresorts.com to provide us more detailed information from your stay. We look forward to reading from you. Best Regards, Alejandra Geyer Social Media Cordinator & eConcierge
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Ryan O wrote a review Oct 21
1 contribution
This is not a luxury resort. It is overwhelmingly mediocre. Food was good. Service was so so. Our room was supposed to be ready at 12 they called us to the lobby at 3. Didn’t get to the room until 5:30pm. We had dirty sheets and overall cleanliness was poor. Has several people apologize and offer compensation. When we met with Jean Carlos areensondo the chief conciserge he accused us of trying to skip our bill and comped nothing. Don’t expect great things
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Alejandra Geyer, Otro at Secrets Vallarta Bay Puerto Vallarta
Responded yesterday
Dear, Q5084GBryano Thank you for sharing your feedback through this mean. We are sad to read that we did not exceed your expectation during your stay due to several situations that you have encountered during your stay. We would kindly like to ask you if you could please contact us via email at info.sevpv@secretsresorts.com to provide us more detailed information from your stay. We look forward to reading from you. Best Regards, Alejandra Geyer Social Media Cordinator & eConcierge
Read more
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PRICE RANGE
$288 - $655 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
271
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Frequently Asked Questions about Secrets Vallarta Bay Puerto Vallarta
Which popular attractions are close to Secrets Vallarta Bay Puerto Vallarta?
Nearby attractions include Canopy Bay (0.2 miles), J & B Salsa Club (0.2 miles), and Kokopelli Karaoke & Dance Bar (0.3 miles).
What are some of the property amenities at Secrets Vallarta Bay Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Vallarta Bay Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Vallarta Bay Puerto Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Vallarta Bay Puerto Vallarta?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Vallarta Bay Puerto Vallarta?
Conveniently located restaurants include Lamara, Capitan Cajun, and Oregano Restaurant & Bar.
Are there opportunities to exercise at Secrets Vallarta Bay Puerto Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Secrets Vallarta Bay Puerto Vallarta have an airport shuttle?
Yes, Secrets Vallarta Bay Puerto Vallarta offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Vallarta Bay Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Vallarta Bay Puerto Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Secrets Vallarta Bay Puerto Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.7 miles).