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Sunset Plaza Beach Resort & Spa

Certificate of Excellence
Diego Rivera 121, Puerto Vallarta 48330, Mexico
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Sunset Plaza Beach Resort & Spa
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2,215 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Plaza Beach Resort & Spa
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Kingwood, Texas, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 29, 2014 via mobile

If you use book it and take a half hour to find your reservation. The made wait till 3:30 to get into our room. They said they had to check the room for quality at 2:30, we found out later they were barely cleaning the room. We requested 4 times to have our refrigerator stocked. Gabriel is an expert at... More 

Helpful?
7 Thank Dan B
Vancouver, British Columbia, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 27, 2014

The staff was friendly and courteous ... kind and thoughtful ... very conscientious and eager to please. Whether you were in the restaurant, having a drink at the pool bar, or getting a cab, they always made you feel special. Our suite was beautiful with an amazing view of the ocean. When one opened the door, the first thing that... More 

Helpful?
2 Thank Shauna K
Alberta
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 27, 2014

Spent 3 nights here in November, then 3 nights at hard Rock. Preferred Sunset over Hard Rock. Small quiet resort. Location was the reason we booked here. Still need a cab or bus to get down town. Beach area was small compared to the beaches at Nuevo Vallarta. Restaurants were good (not great) Service was great

Helpful?
3 Thank 4444-xxxx
Santa Rosa, California
Level Contributor
135 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 26, 2014

This was an excellent trip for the first 4 days and 22 hours. If not for the ending, this would be a five star rating. I'll talk about the positives first. The service was amazing. The check in staff, butler, maid, bar staff, wait staff were friendly, helpful, humorous, and eager to please. The hotel was beautiful - nice spacious... More 

Helpful?
8 Thank Scott95401
Edmonton, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 26, 2014

We thoroughly enjoyed our week long stay at Sunset Plaza and felt this is one of the nicer all-inclusive resorts we have stayed at. The hotel, restaurant and facilities are attractive and clean. The Spa offers an excellent value. We highly recommend the romantic dinner and/or massages in the cabana. The staff is incredible. Special thanks to Luigi, Cesar, Juan... More 

Helpful?
3 Thank Sarah L
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 25, 2014

This is our 3rd time vacationing with our young daughter at Sunset Plaza. Gloria runs the kids club and is the best interactive staff member we have come across. Our daughter just couldn't get enough of the different activities in the club and how great Gloria is with the kids. We cannot say enough of how important and lucky this... More 

Helpful?
4 Thank 031066
Ca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

Like I said before, everything was perfect except for the fact that I had to pay for broken handicap equipment. I was very disappointed since this was my first trip since my operation and was nervous about going. Hopefully, rules will change.

Review collected in partnership with this hotel

Helpful?
1 Thank 66aliciab
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

This resort was very peaceful and relaxing! Staff was excellent and very accommodating and friendly! Food was delicious! Such a great place to stay and I HIGHLY recommend! Wonderful spa to enjoy a massage!

Review collected in partnership with this hotel

Helpful?
1 Thank 682deborahp
Tn
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 25, 2014

Fantastic resort with a personal feel. The staff is very helpful and greets you by name. The rooms are promptly cleaned and maintained. If you like spa treatments ask for Dalia. She is the best.......

Review collected in partnership with this hotel

Helpful?
2 Thank 207billyh
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 24, 2014

what a great trip , went there Nov 15th to 21st. the hotel is one of a kind. The food, the service, the rooms, the pool , the stuff... the people in charge do a great job and want to congratulate them for a awesome job...everything that they do is just first class... I was happy that I was able... More 

Helpful?
2 Thank elliot u
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