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Puerto de Luna All-Suites Hotel

Boulevard Fco Medina Ascencio 2500, Puerto Vallarta 48300, Mexico (Formerly Puerto de Luna All-Suites Resort)
Hotel amenities
1 room 1 adult
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Puerto de Luna All-Suites Hotel
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107 Reviews from our TripAdvisor Community

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5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed here by accident because of a last minute trip and the hotel takes pets. Nice Mexican style hotel. Though not on the beach has great grounds and a nice pool. In the hotel zone close to buses abd eazy taxi ride anywhere. We will stay here again.

Helpful?
1 Thank Thomas S
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was extremely welcoming. The rooms, though they could use a little TLC, are spotless. The staff was friendly and everyone spoke very good english. The grounds and pool are simply beautiful. Our belongings in the room were completely safe. We would definitely stay here again, although the beach is not close. There is a beach across the street,... More 

Helpful?
Thank geri9595
Keremeos, Canada
Level Contributor
187 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We waited for over an hour for the owner to phone back to confirm our rate with front office staff, he never did communicate with staff, and every time I asked at the desk, they said they knew about it, and then gave me a higher rate quote than our first quote. Either very rude, or stupid. Take your pick,... More 

Helpful?
1 Thank captainronanejo69
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Dear guest. We are sorry for the bad experience you had at the check-in. All our confirmations and rates are sent in writing or are posted on the hotel front desk, but we will investigate what happened to your booking and lack of care provided. In other hand, we appreciate your good comments about our rooms and gardens. Any additional... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 31, 2015

A very friendly and lovely staff here. The junior suite we had was great, roomy, with high ceilings, lots of light and overhead fans. The bus to downtown is just across the street but there are many places for breakfast within walking distance, as well as a large mall nearby with groceries and a department store. This is the second... More 

Helpful?
5 Thank mfuel
Napa, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 20, 2015

The purpose of my stay was to have a a place to spend one night in PV with my dog and not have issues. First off I appreciate that this place exists. People travel with dogs and the fact that we had a place to stay with really nice grounds was great. However, management is useless lost my reservation after... More 

Helpful?
3 Thank Leeemur
New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 5, 2015

I stayed in the hotel a few nights and then rented an apartment for 30 days. #520 I regretted my decision to rent for 30 days. It cost me thousands of dollars in lost business due to their dismal internet and bad management. PROS: * Large pool. * Doggie play area that is immaculately kept and large. * A pony.... More 

Helpful?
3 Thank dailymarauder
Fairfax, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 26, 2015

Please don't book this hotel, very old, not elevators, not security, we stay for 15 minutes and checking out . The hotel was under reparations, not bar at the swimming poll, not towels at the pool area, very strong mildew, a/c very noise.

Helpful?
3 Thank Raquel L
Guadalajara, Mexico
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 27, 2015

This hotel was booked as a surprise hote with Hotwire. First than all, and from my experience, let me tell you that Hotwire stars rate hotels are highly overvalue! If you see an hotel rated 3 stars in hotwire that means 1.5 stars overall. (i learned this after all ocassions booking with them) About the hotel...is average, we paid about... More 

Helpful?
2 Thank TravellingDonkey
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 19, 2015

First off let me say that when i booked with hotwire we locked in on a suite with a kitchen , when we got there they said we were booked for a standard room we had to pay an additional 100 dollars to get a room with a kitchen and a hotplate smh, the room also had 2 beds which... More 

Helpful?
2 Thank tripsnoluggage
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for letting us know about these details, they help us to improve our service. We are proud of our employers and their charisma and kindness. Thanks again, have a nice day. More 

Ramsey, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 15, 2015

We booked this room because we wanted to stay 1 extra night in Puerto Vallarta. We got to the hotel about 1 hour before check in and had to wait. Finally got to our room, building 5, room 519, 3rd floor no elevator. IT WAS NOT A SUITE. A king size bed that was like sleeping on a cement pad,... More 

Helpful?
3 Thank minnesotagirl64
Puerto D, Director Comercial at Puerto de Luna All-Suites Hotel, responded to this review

Thanks for letting us know about these details, they help us to improve our service, we’re gonna try our best to solve them and can offer you a better experience and service. Have a nice day. More 

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