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Krystal Puerto Vallarta

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Krystal Puerto Vallarta
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1,201 Reviews from our TripAdvisor Community

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Showing 705: English reviews
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Older resort. Very spread out. Grouchy staff. Not very well maintained. Not very good food. Price was very affordable (literal example of get what you pay for). The best thing about this resort was being right on the beach!

Helpful?
Thank Stacy T
Grande Prairie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our room was upgraded upon checkin. We ended up having a private pool which was nice for relaxing in the evening. Pedro at the pool bar was the best. And the food all week was non stop and great. I would recommend this resort. The staff were friendly and not fake. It was an awesome week. Thank you.

Helpful?
1 Thank 251donnamae
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Donnamae thank you for taking the time to share with us your recent experience at in beautiful Krystal Puerto Vallarta. Our team works very hard to satisfy our guests and make them feel at home. It will be our pleasure to share this comment with our team. Your kind words serve as motivation to our team to keep up... More 

Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My friend and I went to the Krystal in the beginning of February and we had a blast! It was beach front we had a view of the water and it was stunning to wake up each morning and just look out to the water and take in the scenery! The food was amazing we had no complaints. We would... More 

Helpful?
Thank JR0bins0n
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Dear Mr. JRObinson We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Krystal Puerto Vallarta. We are very happy to read that you’ve enjoyed your stay, please be confident that we will shared your kind comments with our team as I am sure they will love hearing them. Again, we... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Puerto Vallarta is a thriving gem i enjoyed my scenic tour and time in the city. We stayed at the Krystal Resort. The rooms were nice minus the bugs it seemed like each morning it was a different buy grasshopper lizard or cockroach. When we first got there the check in people were really cold towards us. The next day... More 

Helpful?
Thank Phillip O
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Phillip I would like to thank you for the time you took to write to us about your recent experience at the Krystal Puerto Vallarta, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank... More 

Miami Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a horrible property- worn out does not begin to describe it. 30 minutes after checking into this hotel my discover card was being used in Cartier boutique. Coincidence? I do not think so Very disappointed in this property-

Helpful?
Thank mike y
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Thank you very much for taking the time to share your comments,is very important for us. I am sorry that we were unable to meet your expectations. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 19, 2016

Family vacation with 3 rooms. There was a storm and the weather was to be bad for a few days with rain. All three rooms we have flooded. There was water everywhere and we were in separate villas !!!! The rain was pouring in from under the front doors, through the ceiling. DO NOT STAY HERE IF THE WEATHER IS... More 

Helpful?
Thank Shaala S
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Dear Shaala first of all, I appreciate you taking some of your time to share your comments on your recent visit to Krystal Puerto Vallarta, sincerely regret the impression that we generate in you, because unfortunately we are in a climate full of rain and forecast tropical storms, with very strong winds unfortunately was not in our hands. We sincerely... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed August 14, 2016 via mobile

The grande luxxe screwed up our reservations and we had to scramble to find a place for a week. A lady from winnipeg manitoba told us of the krystal. We called got a room all inclusive at a great rate. But we got more we got the best service in the restaurant from young pedro, and Saul. Spoiled by older... More 

Helpful?
Thank Brian D
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Brian is a real pleasure for all the staff of Krystal Puerto Vallarta to know that enjoyed your stay with us in this beautiful paradise that characterizes us, thank you for mentioning those areas that were particularly enjoy it. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 14, 2016 via mobile

The hotel is very out of date and the rooms are quite dirty. The fridge did not work in either room we were in - and the tv did not work in the one. The bar is extremely inconvenient, during the day only one is open on site and you are self serving alongside the restaurant staff. The second bar... More 

Helpful?
Thank Lauren F
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Lauren we sincerely regret the impression that we generate in you regarding our services, because it is not the impression we usually give our guests to visit us in our all inclusive package, we try to please all our guests to understand that there are different palates giving options to notify us, we wish to share their concerns us... More 

Ontario
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2016

The staff at the resort was very friendly and accommodating with our requests e.g. Bottled beer and sodas, avocados,plantains and other items not served during meal buffets. The room exceeded our expectations and had a great view of the bay. The 2 main pool areas need to have some more maintenance done e.g. Lounge chairs and tables were dirty with... More 

Helpful?
Thank FunSunBeachLover1212
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hello FunSunBeachLover What a pleasure to receive your comments! Thank you very much for your visit and for your time to describe the highlights of your stay. We are glad that you enjoyed our facilities, dining options and warm hospitality of our staff. We would love to welcome you back again and provide a memorable stay. More 

Seattle, Washington
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 3, 2016

We stayed at Krystal Puerto Vallarta to celebrate my parents 40th anniversary last month. We were a group of 16 people (10 adults and 6 kids under 5) and had a wonderful time! Yes, the building is far from new, but it is right in front of the beach with quick access to the ocean and the pools + restaurant.... More 

Helpful?
1 Thank AleyRod2006
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Mrs. Aley Rod thank above all allow for taking some of your time to share your comments about your experience on your visit to Krystal Puerto Vallarta. Our commitment is and will continue to offer memorable experiences for our guests, and we are pleased too to know that we accomplished our goal with you, thank you! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $83 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#28 Top resorts Hotel in Puerto Vallarta
#50 On the Beach Hotel in Puerto Vallarta
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