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Krystal Puerto Vallarta

Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
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Krystal Puerto Vallarta
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1,130 Reviews from our TripAdvisor Community

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Showing 692: English reviews
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

The Krystal hotel wasn't a bad place at all. Sure it's kind of old and need some updating but, the rooms seem to be traditional Mexican with A/C. I can point out a few things that could have been better like drinks a little stronger or the birds that seemed to be attacking when food was out and the flys... More 

Helpful?
Thank Ray R
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 1 week at Krystal with my 3 year old, 9 month old, grandma and great grandma. We had an amazing time at Krystal! The room was incredible, close the pools and with a little kitchen. The staff was so friendly and helpful. Good was pretty good and there were even some shows at night. There is a warm shallow... More 

Helpful?
1 Thank A TripAdvisor Member
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Thank you for the comments, I hope to see you soon! More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This place is a joke we paid for all inclusive and it was awful the bar did not open until 11 and closed at 10 every drink I requested they did not have. The customer service was awful no one could speak English to help with anything! The food was the worst food I have ever tasted. Watered down no... More 

Helpful?
3 Thank Heidi F
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Dear Heidi appreciate your time to share comments about our resort also for their constructive criticism, which will help us to be better and we would have liked to talk to you in guest service. More 

Valle de Guadalupe, Mexico
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 22, 2016

The lobby of the hotel is somewhat impressive, but the lobby bar was not attractive at all as the light was very bright and very annoying red sofa to sit on.... The room was very spacious with a small bed for my kid and a king size bed for us. There were a lot of hangars to dry our clothes,... More 

Helpful?
1 Thank Masaaki F
Los Angeles, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 21, 2016

DONT GO HERE!!!! Ok I will be honest we got a good deal with booking.com but I was hoping to discover a new vender that I could use in the future. #1. Hot tubs/ jacuzzi was cold #2 shower Was awful and trapped me in shower #3 THE BED I did not have a real mattress it was a box... More 

Helpful?
2 Thank DeborahSW
Alhambra, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 18, 2016

FOREIGNERS STAY AWAY! Besides being roach infested, the worst thing about this resort is the front desk staff. I came here for my friend's bachelorette party. We booked a total of 4 suites and only 1 of them was actually livable. 3 out of the 4 rooms were dated, AC didn't operate in 2 of the rooms, another room was... More 

Helpful?
Thank paulatli
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2016

It appears that it was a nice and big resort in the past, but unfortunately it is now abandoned. It is in a very poor condition. The buffet area is smelly, dirty and the food was was not good at all and limited. The facilities are corroded, the pool area is dirty with grass coming out of the cement, the... More 

Helpful?
Thank Miguel G
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2016 via mobile

We've stayed here twice, and it is very affordable. It does come with some warts. Our AC unit is deafening. The service can be slow. Rooms need updating and you have to walk everywhere (no shuttle except on check in). On the good side you get the feeling you are in Mexico, not some sterile American resort. You are close... More 

Helpful?
Thank Eilene W
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Thank you so much for your comments! More 

1 review
5 of 5 stars Reviewed May 11, 2016

I have just come back from the Krystal Vallarta and had a wonderful time! Our waiter Rodrigo is who made the experience the greatest! I have never experienced such superb service and I have traveled to many countries and many resorts. Rodrigo made my trip 10/10 just from his friendly personality and amazing service! He will be the reason that... More 

Helpful?
Thank Alexis P
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Thank you so much for your comments, we are so glad that you have had enjoyed the time you spent with us. More 

Victoria, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 9, 2016

Had a 3 week stay here at one of the little villas with its small private pool. Read the reviews so knew this was an older, somewhat tired resort when we booked and have loved our choice. The old world charm and beautifully kept grounds suited us; we do not like the large resorts with no personality. Found the villa... More 

Helpful?
Thank Sharon D
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Thank you so much for your comments!! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas, s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $85 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#30 Top resorts Hotel in Puerto Vallarta
#53 On the Beach Hotel in Puerto Vallarta
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