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Krystal Puerto Vallarta

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Krystal Puerto Vallarta
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1,160 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The grande luxxe screwed up our reservations and we had to scramble to find a place for a week. A lady from winnipeg manitoba told us of the krystal. We called got a room all inclusive at a great rate. But we got more we got the best service in the restaurant from young pedro, and Saul. Spoiled by older... More 

Helpful?
Thank Brian D
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Brian is a real pleasure for all the staff of Krystal Puerto Vallarta to know that enjoyed your stay with us in this beautiful paradise that characterizes us, thank you for mentioning those areas that were particularly enjoy it. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The hotel is very out of date and the rooms are quite dirty. The fridge did not work in either room we were in - and the tv did not work in the one. The bar is extremely inconvenient, during the day only one is open on site and you are self serving alongside the restaurant staff. The second bar... More 

Helpful?
Thank Lauren F
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hi Lauren we sincerely regret the impression that we generate in you regarding our services, because it is not the impression we usually give our guests to visit us in our all inclusive package, we try to please all our guests to understand that there are different palates giving options to notify us, we wish to share their concerns us... More 

Ontario
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff at the resort was very friendly and accommodating with our requests e.g. Bottled beer and sodas, avocados,plantains and other items not served during meal buffets. The room exceeded our expectations and had a great view of the bay. The 2 main pool areas need to have some more maintenance done e.g. Lounge chairs and tables were dirty with... More 

Helpful?
Thank FunSunBeachLover1212
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Hello FunSunBeachLover What a pleasure to receive your comments! Thank you very much for your visit and for your time to describe the highlights of your stay. We are glad that you enjoyed our facilities, dining options and warm hospitality of our staff. We would love to welcome you back again and provide a memorable stay. More 

Seattle, Washington
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Krystal Puerto Vallarta to celebrate my parents 40th anniversary last month. We were a group of 16 people (10 adults and 6 kids under 5) and had a wonderful time! Yes, the building is far from new, but it is right in front of the beach with quick access to the ocean and the pools + restaurant.... More 

Helpful?
1 Thank AleyRod2006
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Mrs. Aley Rod thank above all allow for taking some of your time to share your comments about your experience on your visit to Krystal Puerto Vallarta. Our commitment is and will continue to offer memorable experiences for our guests, and we are pleased too to know that we accomplished our goal with you, thank you! More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

I stay at Krystal Puerto Vallarta every time I visit, at least once a year. I love this hotel but a it sad it downsized. Part of the hotel was sold to Hilton next door so the hotel seems a it smaller but overall its maintenance has improved. I now stay in the newer building overlooking the ocean and highly... More 

Helpful?
Thank Victoria L
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Mrs. Victoria above all allows thank for taking part of your time to share your comments about your experience on his last visit to Krystal Puerto Vallarta. Our commitment is and will continue to offer memorable experiences for our guests, and we are pleased too to know that we accomplished our goal with you thanks to the little details that... More 

el paso tx
Level Contributor
6 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

Nice place to visit. The staff is frendly nice view from rooms. Great ac. Close to golf course. Great night club around the hotel. The food is great. Close to restaurants. Bonito lugar. El personal del lugar muy amable. Bonita vista al mar desde las habitaciones. Refrigeracion excelente. Cerca de campo de golf

Helpful?
Thank Robert M
Santa Barbara, California
Level Contributor
125 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel is a 4 star - I was in the rooms and property and would consider staying there, but as a timeshare owner with RCI, I traded in here, and will never return. The timeshare units are not oceanfront, are old and dated and dingy (a marble coffee table was cracked completely in half), and the furniture needs updating... More 

Helpful?
1 Thank queenbarb
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 22, 2016 via mobile

The Krystal hotel wasn't a bad place at all. Sure it's kind of old and need some updating but, the rooms seem to be traditional Mexican with A/C. I can point out a few things that could have been better like drinks a little stronger or the birds that seemed to be attacking when food was out and the flys... More 

Helpful?
2 Thank Ray R
A TripAdvisor Member
5 of 5 stars Reviewed July 10, 2016 via mobile

Stayed 1 week at Krystal with my 3 year old, 9 month old, grandma and great grandma. We had an amazing time at Krystal! The room was incredible, close the pools and with a little kitchen. The staff was so friendly and helpful. Good was pretty good and there were even some shows at night. There is a warm shallow... More 

Helpful?
1 Thank A TripAdvisor Member
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Thank you for the comments, I hope to see you soon! More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 21, 2016 via mobile

This place is a joke we paid for all inclusive and it was awful the bar did not open until 11 and closed at 10 every drink I requested they did not have. The customer service was awful no one could speak English to help with anything! The food was the worst food I have ever tasted. Watered down no... More 

Helpful?
4 Thank Heidi F
Maribel M, Director de Relaciones Públicas at Krystal Puerto Vallarta, responded to this review

Dear Heidi appreciate your time to share comments about our resort also for their constructive criticism, which will help us to be better and we would have liked to talk to you in guest service. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas s/n, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $88 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#30 Top resorts Hotel in Puerto Vallarta
#54 On the Beach Hotel in Puerto Vallarta
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