We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Krystal Puerto Vallarta

Cancelon$97*
View Deal
06/04/2017 06/05/2017
1 room 2 adults 0 children
$109*
$97*
Great Deal
$109*
$98*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Krystal Puerto Vallarta
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,482 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 796: English reviews
Start your review of Krystal Puerto Vallarta
 Click to rate
Sarnia, Canada
Reviewed yesterday NEW

rooms weren't very clean, they gave us wrong room, was supposed to be 2 beds. and the bar here closes at 12:30. forcing you to go downtown and hear the words "Rufees, Coca, Mota, "Beaches" ?....or just being robbed by the police who will always claim they smell drugs on you from their cars. I didnt know mexican police had...

 Report
Helpful?
Thank C D
Regina
Reviewed 2 days ago NEW

We stayed at the Krystal for two weeks in Feb. The resort is dated with poor service. We informed the staff several times that the airconditioner in our room did not work at the front desk AND about the noise during the night from the people staying next door, afer several calls as well to the representative for Sunwing. Our...

 Report
Helpful?
1Thank Thanksgiving2014
Reviewed 1 week ago via mobile

Purchased their day pass to better review this hotel for a future stay... day pass is $200 pesos per person, does NOT include towels !! So bring your own. Service was poor and (adult but full of kids one) pool very small, small jacuzzis, worn out plastic lounge chairs and no umbrellas. Left to the much nicer Marriot and the...

 Report
Helpful?
2Thank Narda A
Maribel M, Public Relations Manager at Krystal Puerto Vallarta, responded to this review

Dear Narda, Thank you for your visit and for sharing your comments about Our Complex. We regret your disappointment of our property, we strive to offer our customers with Pleasant Experiences. Clearly this did not happen in your case and we regret not meeting your expectations. I hope you give us the opportunity to regain your confidence and we welcome...

Reviewed 2 weeks ago

Our family is filled with great memories from the many years spent here. The staff have been amazing and we are sorry to leave them. Rosario, Julio, Gambino just to name a few. The size of our units were large and perfect for family and friends. The beach front is large and enough palapas provided for shade. However, over the...

 Report
Helpful?
1Thank Alida L
Reviewed 2 weeks ago

Love the location 3 minutes from the airport and 2 blocks from the Marina, and 4 blocks from Wal-Mart and Sam's Club. Staff was friendly and my villa was perfect next to the pool, gym and restaurant and the beach love it

Review collected in partnership with Armed Forces Vacation Club
 Report
Helpful?
Thank 119jesterr
Lomita, California
Reviewed 3 weeks ago

The hotel is situated at a convenient location, not far from the airport, between New Vallarta and the Downtown, right next to Marina. The room (we stayed at the bungalow type room) was fine: spacious, clean, with necessary amenities and even a kitchenette. On the day of departure I spotted a large cockroach though, but don't blame the hotel- life...

 Report
Helpful?
1Thank galex3usa
Reviewed 5 weeks ago via mobile

No night club. Not much night entertainment in the resort.very hard to find for correct information from the staffs due to communication problem and also among themselves.hotel information is not sharing among their staffs what is going in the resort.although staffs are providing good services and friendly too.will not go back again.

 Report
Helpful?
Thank Jeffrey C
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Jeffrey C, Thank you for your recent visit to our resort. We are sorry to read that you have not lived up to your expectations. Our goal is to offer fantastic holiday experiences and take diligent steps in our day-to-day operation to meet and exceed guests' expectations. We hope you will give us a second chance in the not...

Slave Lake, Canada
Reviewed April 16, 2017

Took my partner for his very first trip to Mexico. Didn't pay too much attention to the previous reviews regarding the lack of nightlife. If you are looking for a quiet resort that pretty much closes at 10 pm, this is the place for you. The rooms were very clean. Staff were friendly and professional. I was a little surprised...

 Report
Helpful?
Thank Divady
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Divady, so beautiful great compliment is the knowledge that enjoys an excellent holiday! We are happy to receive comments as well as yours mentioning that you enjoyed our excellent service and also what was not to your liking help us to improve, Thank you for encouraging the efforts of every member of our team that you mention. We have...

Salt Lake City, Utah
Reviewed April 13, 2017

El aire acondicionado no fue el mejor pero me gusto la piscina y la playa. me encanto la casita con nuestra propia piscina. nos quedaria otra vez. Nuestra experiencia fue muy buena. We loved the place and it was so pretty. The casita and the rooms were so nice. The only thing that I would suggest is that they improve...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Kelly O
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Kelly, We greatly appreciate your excellent comments on your experience. Thank you for your visit and for encouraging us with your compliments. We are glad that you have fully enjoyed your holiday and that you have received the warm hospitality of our staff. Thank you for your valuable recommendation. Please come back soon. We will be happy to welcome...

Moose Jaw, Canada
Reviewed April 11, 2017

We stayed here for a week and it was such an enjoyable experience! They offer 4 restaurants that are all inclusive. It was a little inconvenient that three of the four all inclusive restaurants were actually off the resort! They were just off to the side. This was not a problem for us but I know many people who do...

 Report
Helpful?
Thank Happy1232727
Maribel M, Director de Relaciones con Clientes at Krystal Puerto Vallarta, responded to this review

Dear Happy1232727, It is a real compliment to receive comments like yours we are proud and encourages us to move forward. I want to thank you for taking the time to share your experiences that you experienced and enjoyed during your stay with us, I am delighted to read the positive comments, I will gladly share with our staff. Thanks...

Questions? Get answers from hotel staff and past guests. Ask a question

1,156 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (822)
Viewed
Dining (46)
Viewed
Pool/Beach Area (165)
Viewed
Hotel & Grounds (132)
Viewed
Room/Suite (110)
Viewed
View from Room (50)
Viewed
Bathroom (23)
Viewed
Business Center/Function Rooms (3)
Viewed
Family/Play Areas (4)
Viewed
Other (289)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (310)
Viewed
Amenities (32)
Viewed
Beach (38)
Viewed
Garden Pools (8)
Viewed
Grand Tower Pools (5)
Viewed
Main Pool Deck (34)
Viewed
Dining (50)
Viewed
Standard King Room (77)
Viewed
The Hotel (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (1)
Viewed
Dining (4)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (17)
06/04/2017 06/05/2017
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
3.3 mi away
Los Arcos Suites
Los Arcos Suites
#25 of 125 in Puerto Vallarta
498 reviews
3.3 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#28 of 125 in Puerto Vallarta
2,486 reviews
0.1 mi away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#21 of 125 in Puerto Vallarta
1,695 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#35 of 125 in Puerto Vallarta
2,511 reviews
3.3 mi away
Hotel Casa Dona Susana
Hotel Casa Dona Susana
#24 of 125 in Puerto Vallarta
736 reviews
8.2 mi away
Villa del Palmar Flamingos
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 

Additional Information about Krystal Puerto Vallarta

Address: Av de los Garzas s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $95 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Hotels.com, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Priceline, HRS and HotelQuickly so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta
Hotel Style:
#25 Top resorts Hotel in Puerto Vallarta
#40 On the Beach Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Krystal Puerto Vallarta staff and other travelers.
52 questions
Ask a question

See all questions (52)

Questions? Get answers from Krystal Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bungalow style room is close to the beach (pool) and restaurant, pleasant tropical environment- recommend.”
  • Cockroach in the room in the Krystal Vallarta
galex3usa, 3 weeks ago | Read review
“Many told us don't pay extra for an ocean view in the tower suites. You may pay it, and not get it.”
Divady, Apr 16, 2017 | Read review
“The rooms are fairly large, upper floor on e the ocean side has a nice view. Particular room 9423”
  • The members at The Krystal treated us with such care.
  • Elephant made from our towels. Beautiful!!!
  • Mmmmm
  • House Keeping was amazing at the creativity.
  • Amazing view from the ocean view side.
  • This is what we came back too from breakfast. Beautiful!
  • Meet our friend.
325careys, Apr 3, 2017 | Read review
“Go for ocean veiw”
weinner2007, Apr 2, 2017 | Read review
“Ocean view windows would have been best.”
jmtucson2017, Mar 29, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$97* /night
View Deal
Booking.com$109
getaroom.com$98
Priceline$104
View all 7 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates