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Hotel Krystal Puerto Vallarta

Traveler (1294)
Room & Suite (289)
Video (1)


#42 of 123 hotels in Puerto Vallarta
Hacienda-style Resort on 32-acre gardens with private beach.
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Property amenities
Room service
Fitness Center with Gym / Workout Room
Free Internet
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Bay View
Hotel links
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100Room tips
Traveler rating
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Popular mentions
Thank you so much for the amazing time. Inexpensive & still always had amazing options for dinner. Japanese a la carte was amazing. David and Kevin were so awesome. Buffets do have birds but they are beach side and outdoors so there is nothing they could do to stop that. You
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Hotel's Favorite
When booking this resort (RCI) we only booked one week because of the poor reviews. We were pleasantly surprised in all areas! On early morning check in we were allowed to store our luggage and enjoyed all areas of the resort. Even at 10:30 we found available palapas on the
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My husband and I had an enjoyable vacation here. The food was good. The housekeeping was very good. Nice and friendly people. We did have to ask for water once but they brought it to us right away. Dulce was very friendly and nice. We don't drink but they made some non alcoholic
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This hotel claims to be a 4 star hotel. This could not be further from the truth. I understand that star ratings differ somewhat from Mexico to the U.S.A Lets start with the rooms themselves. We stayed in room #378. The entrance doors to this rooms are old, creaky, and just
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Response from Barbara_Gamerdinger, Manager of quality and service at Hotel Krystal Puerto Vallarta
Responded 2 days ago
Thank you for have chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your resent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations. We take our guest's concerns very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving. Being a GHSF property we seek for the excellence, and we appreciate your feedback as this help us to improve our strengths We hope you will give us a second chance to welcome you back and offer you a flawless and pampered stay.
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My friends and I visited this resort for the past week and had an amazing experience. Having read some of the reviews before visiting this resort we were a bit confused about what we were getting into but in no time those doubts were alleviated. Having been to Mexico 5 times
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Response from Barbara_Gamerdinger, Manager of quality and service at Hotel Krystal Puerto Vallarta
Responded 2 days ago
Dear Guest we thank you for have chosen Krystal Puerto Vallarta to spend your vacation, I also appreciate the time you took to let us know your comments. We appreciate your positives comments, all of them are very important for us. We were sure that the Krystal hotel is one of the beautiful places that México can bring to our visitors our Mexican classic style is something that makes us special and different. I am happy that you had a relaxing stay and that you enjoyed the friendly and helpful service from our staff as well as the condition of the resort. Our people are the highlight of our success and I will be proud to share your comments with them with my special thanks for making a difference in your stay. One of the best satisfactions in the hospitality industry is to learn from guests we made you feel special and achieve your expectations; our unique goal is to create great stories that will remain in your mind forever. All of us here at Krystal Puerto Vallarta look forward to pampering you again in the warm and sunny shores of Puerto Vallarta. Cordially.
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$81 - $181 (Based on Average Rates for a Standard Room)
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MexicoJaliscoPuerto Vallarta
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