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Sunscape Puerto Vallarta Resort & Spa

1,643 reviews
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Traveler (1237)
Pool & Beach (270)
Room & Suite (268)
Overview
  • Excellent45%
  • Very good28%
  • Average16%
  • Poor6%
  • Terrible5%
Travelers talk about
“tiki taco”(57 reviews)
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“da mario”(28 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,643)Write a Review
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1,041 - 1,045 of 1,057 reviews
Reviewed January 13, 2016

The beach was amazing! The resort however is being remodeled and not ready to accept guests. Bathroom was not thoroughly cleaned when we checked in, actually had dried blood on the floor and toothpaste in the sink and on the mirror. (yuck). Whenever the shower...More

13  Thank Sandle57
Response from Sunscape P, Javier Machain, e-Concierge at Sunscape Puerto Vallarta Resort & SpaResponded January 27, 2016

Dear Sandle Please be certain that all your feedback is very important to us. We keep working day by day to deliver a nice product to our clients, some of the the issues that you have mentioned are solved now. We are really going to...More

Reviewed January 13, 2016

We just returned from an all inclusive vacation at the Sunscape Puerto Vallarta. Overall our stay was excellent. There were minor issues with the facility as would be anywhere there is construction. Any issues we had were taken care of immediately. We overlooked those problems...More

12  Thank hurleyite
Response from Sunscape P, Javier Machain, e-Concierge at Sunscape Puerto Vallarta Resort & SpaResponded January 27, 2016

Dear Mr. Hurley We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. Our...More

Reviewed January 10, 2016 via mobile

By way of background, we are a group of girls staying at the resort for 1-week. We knew before we left that the resort had issues and not 100% complete so we've already adjusted our expectations. There are two buildings here - one is 100%...More

18  Thank FrizzyFrosty
Response from Sunscape P, Javier Machain, e-Concierge at Sunscape Puerto Vallarta Resort & SpaResponded January 27, 2016

DEar FrizzyFrosty and Friends Thank you so much for taking the time to write such a detailed review pointing the good and bad things. Both areas are truly important to us, The good ones to keep them and improve even better on what we are...More

Reviewed January 10, 2016

THE BAD: * The bags were left unattended for 2 1/2 hours in the sun while we waited for our room to be ready. There was no claim check for the baggage. * When the room was assigned I was asked for a nonexistent baggage...More

12  Thank heidi3456
Response from Sunscape P, Javier Machain, e-Concierge at Sunscape Puerto Vallarta Resort & SpaResponded January 27, 2016

We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered during your stay, we can only renew our apologies and assure you that we have in the meantime...More

Reviewed January 9, 2016 via mobile

We arrived Jan 2 for a week. I knew the resort was formerly a Holiday & was just re-opened as a Sunscape on December 19th, so I adjusted my expectations accordingly. The resort assured me via email they were ready. The negatives: When we arrived...More

12  Thank Michelle G
Response from Sunscape P, Javier Machain. e-Concierge at Sunscape Puerto Vallarta Resort & SpaResponded January 27, 2016

Dear Mrs. Michelle G. Thank you for being comprehensive and patience about the reopening situation and the issues that this bring with it. We really appreciate your thoughts and be sure that we work hard everyday to put this property at the level of the...More

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Traveler (1237)
Pool & Beach (270)
Room & Suite (268)
Dining (214)
Hotel & Grounds (782)
Bathroom (20)
Family and Play Areas (12)
Business Center & Event Rooms (2)
About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Beachfront
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Airport Transportation
Breakfast included
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$179 - $522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$179 - $522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Puerto Vallarta
#32 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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