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Sunscape Puerto Vallarta Resort & Spa

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Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort & Spa
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610 Reviews from our TripAdvisor Community

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Showing 372: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW

My son and his fiance chose this destination for their recent wedding! Although they have very simple tastes, after meeting with the wedding coordinator at the resort they realized that the basic package they had chosen turned out to be a little too basic. With very short notice (only 2 days before the ceremony!) the resort staff put together the... More 

Helpful?
Thank Wendy F
White Rock, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful, when I ended up there I was travelling solo. The staff was very help, always asked if I need help with anything, there always activities around the hotel to do. Cynthia at the guest service desk was very sweet, kind and always there if i needed anything. As well as Stephanie and Enrique from the entertainment... More 

Helpful?
Thank arwen2769
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Arwen, Thanks for writing us a review of your last visit to the resort, its a pleasure for us know that your experience was excellent. We will share with Cynthia, Stephanie, Enrique, Ramon and Mario your review so they know that they work its valuated and appreciated. Hope to see you soon here in your home in the pacific.... More 

Irving, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We selected this hotel because of a great experience at their Cozumel location. This one did not live up to the same standard. Although it was mostly clean and all inclusive, the level of service was lacking. Mini fridge in the room only stocked twice a week, limited options at the restaurants (not all open as listed) and the mixed... More 

Helpful?
Thank Jill G
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Jill, Thank you very much for taking the time to write and feedback us with your experience at our resort, all comments help us to become better and raise our service standards. We will share with the areas involved in your experience to improve and make your next vacation with us truly memorable. Likewise we are pleased to know... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent value, clean, and polite staff. Great for both adults and children. Would definitely return. Food was good and the Italian restaurant was top notch. Drinks were great with plenty of selections, both domestic and top shelf.

Review collected in partnership with this hotel

Helpful?
1 Thank bab20162016
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Guest, First of all thank you very much for choosing our property to enjoy your lovely vacations, is a delight to read your comment, thats make us very proud. Thank you for recognizing our service and our restaurants especially Da Mario. Hopefully we can have you back in the near future. Karen Celis Econcierge and social media manager. Puerto... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

Food and entertainment is great! Love Gustavo and Eduardo! My friend and I went for a girls trip and had a blast at the pool and doing activities during the day with Eduardo. The water balloon volleyball fight was the best activity in my opinion.

Review collected in partnership with this hotel

Helpful?
Thank briannab497
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Brianna, Thank you for choosing Sunscape Puerto Vallarta Resort & Spa to be part of your holidays. I appreciate all your feedback and let us know your experience during your stay with us, the entertainment staff are really incredible fun and always have activities for everyone. We share with Eduardo and Gustavo your comment so they know that work... More 

Pittsburgh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Was nervous to stay at Sunscape because I read a lot of negative reviews about the resort being focused towards children, but I was pleasantly surprised that there were probably more other couples there than children and still tons of activities for adults. The resort is right on the beach, so location is great. The first night we stayed our... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Emilyh0011
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Emily, Thanks for writing a review of your last visit at the resort, it’s a pleasure for us know that your experience was excellent. I will share with Angel, Pablo, Miguel, Hugo, Luis y Mario your review so they know that they work it is valuated and appreciated. Hope to see you soon here in your home in the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

From entertainment team Laura Leticia Diaz , to concier Gabriella, and her assistant Manuel, to the fine dining with Chief Chef Isau, the World Cafe waiters Don Louis, Carlos (curly), Hose, Juan, Jesus, and Captain Mario, bartenders Angel, Alejandro, 7th floor maid service, for your SUNSATIONAL Service! I would on behalf of my father and I want to thank ALLl... More 

Helpful?
1 Thank Antoinette M
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Antonietta, I would like to start by saying thank you for choosing Sunscape Puerto Vallarta Resort & Spa to spend your amazing holidays. It was a real honor to host you one of our main goals is to fulfill the needs of our dear guests by providing an excellent service, that's why we are glad to read about the... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were staying in one of the condos own by a private person but every one at the hotel were very nice the pool it's really fun the food is good especially at the tiki taco and the Italian restaurant, the bar in the lobby close late so we had great nights overall I think is a great place to... More 

Helpful?
2 Thank JR Y Sonia C
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Sonia, Thank for your time to write us such a beautiful review of your experience at the resort, it’s a pleasure to us had a great guests writing us. We are so happy to know that you enjoy all the resort and especially our pool, restaurants like Tiki Taco, Da Mario and bars. We hope to see you soon... More 

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

The sunscape over all was pretty good. I liked the entertainment and all the activities that they had around the resort. However I disliked the people selling stuff on the beach and the fact that a lot of the staff didn't speak English. Other then that it was a pretty good trip.

Review collected in partnership with this hotel

Helpful?
Thank candicemsv
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Candice, Thanks for remember us and write a review of your stay at the resort, we are so glad that you liked the location and the beach. I will share with the entertainment staff your warms words. Sincerely, Karen Celis Econcierge and social media manager. Puerto Vallarta, México. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The grounds were amazing and well kept and clean. There were many food choices and a la carte options and we didn't have to make a reservation for any restaurant. Sunscape is beautiful and they're staff are very friendly and attentive to your needs. We would go back in a heart beat.

Helpful?
2 Thank Stargurl S
Sunscape P, Public Relations Manager at Sunscape Puerto Vallarta Resort & Spa, responded to this review

Dear Stargurl, It is very pleasant to read such a review regarding your recent stay at our property, thank you for letting us be part of your lovely holidays and for writing your experience at Sunscape Puerto Vallarta Resort & Spa. We would certainly be glad to have you back for another round of a wonderful stay. It was a... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Free Breakfast
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! ... more   less 

Additional Information about Sunscape Puerto Vallarta Resort & Spa

Address: Blvd. Francisco Medina Ascencio Km. 3.5 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico (Formerly Holiday Inn Resort Puerto Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $125 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Puerto Vallarta Resort & Spa 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Holiday Inn Puerto Vallarta Hotel Puerto Vallarta
Puerto Vallarta Holiday Inn
Holiday Inn Puerto Vallarta Mexico
Hotel Style:
#24 Spa Hotel in Puerto Vallarta
#34 On the Beach Hotel in Puerto Vallarta
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