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Sunscape Puerto Vallarta Resort & Spa

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Blvd. Francisco Medina Ascencio Km. 3.5 Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2742)
360
Panoramas (21)
Pool & Beach (482)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away. 320 guestrooms and suites feature a private furnished balcony with stunning views of the bay, a mini-bar, air conditioning and a flat screen TV. Sunscape Puerto Vallarta treats families, couples and singles to an Unlimited-Fun(R) getaway where everything isincluded. Take advantage of the Explorer's Club for Kids, ages 3- 12, offers daily supervised land and water activities, live music and local entertainment, reservation free dining options, bars serving international and domestic brand beverages and much more! And Sunscape's family friendly approach to vacations will also include a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids, connecting rooms a Core Zone Teens Club for ages 13 to 17 and more! We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Paid internet
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Head massage
Massage
Salon
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Spanish

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
26Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
3,875Reviews733Q+A100Room tips
Traveler rating
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Popular mentions
mamasveta2018 wrote a review Sep 2020
San Diego, California7 contributions10 helpful votes
We stayed at the Sunscape Resort at the beginning of August for a week. The resort is a 10-15 minute drive from the airport. A taxi to downtown is 6 dollars. All rules and regulations about Covid-19 were observed properly. It is a very homey, family friendly Resort. Nothing fancy, but very clean, excellent service, and great accommodations for people who are traveling on a budget. My older daughter stayed in the room with her fiancé and I stayed in another room with my younger daughter. Both rooms were clean and towels were changed twice a day. The pool is big and clean with plenty of chairs and towel service open from 9am - 8pm. Water in the ocean is not as blue as in the Caribbean due to the sand washed by rivers into the ocean, but it is very warm. Night entertainment was good. Food was not fancy, but well prepared. Most servers at the restaurants were very attentive, and we especially liked Cirilo and Rosendo. The entertainment team was great too, and Marcos was the best entertainer! There are very good massages on the beach and they cost 500 pesos or 25 dollars. Who wouldn’t be happy with a good massage on the beach? I am already planning to come back to Sunscape at the end of November for the week of my birthday! From Russia, with love. Svetlana.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded yesterday
Hello dear Svetlana, Thank you very much for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us. Please be confident that we’ve shared your kind comments with our team such as Cirilo., Rosendo and Marcos as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We hope that the many positive aspects of your stay encourage you to return to Sunscape Puerto Vallarta Resort & Spa and continue allowing us to cater to your vacation wishes. Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Mike M wrote a review Sep 2020
Midland, Canada51 contributions26 helpful votes
I just got back sept 13 2020 from Canada went to this resort sunscape for another try to see if the service improved! I can say I was not busy because covid but there were locals there, no isolation alone arrival in the hotel or country but guidelines were in place to keep everyone as safe as our country other than the 14 day isolation. The hotel staff were 50 50 some were amazing some were just not. The food was ok but not great the people serving the food were amazing great job guys. It rained a few days and you could tell the hotel needed repair roof was leaking in many areas enclosed like the gym food area the important spots where mold can grow. I bought internet for the room this time to see if it was as good as they say it worked great till the last day and then they blame it on a storm but you go to the lobby it worked great. They are other options there if you look and ask around.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded 2 weeks ago
Dear Mike M, Thank you so much for giving us the opportunity to host you on your most recent vacations at the stunning Mexican Pacific. As we are committed to offer our guests an amazing experience we are saddened to know the mishaps you encountered as they don´t reflect to the high standards of the hotel. Furthermore, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. We hope you give us another opportunity to be your hosts in the future, we will be delighted to receive you and deliver the memorable holiday experience that you deserve. Kind Regards, Sheyla Torres eConcierge & Social Media Manager
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Heather kesick wrote a review Jul 2020
Tempe, Arizona2 contributions
The hotel is really good located and super clean the girls from explorer team are the best. Loved their art activities not just with kids but us the adults where included to. They'll aleays keep their distance and keep giving us hand sanitizer. Thanks to Dayana and Marisol for taking great care of us.
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Date of stay: July 2020Trip type: Traveled with family
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded Jul 31, 2020
Hello Heagus1018, Thank you very much, for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us. We hope that the many positive aspects of your stay encourage you to return to Sunscape Puerto Vallarta Resort & Spa and continue allowing us to cater to your vacation wishes. Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Victor G wrote a review Jul 2020
2 contributions
I really liked the hotel,for Jessi who along with more guests invited us to play volleyball in the pool,every afternoon a big tournament was played. I hope to return soon!!.The guessing games were also fun and I took a great experience👌 haha
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Date of stay: July 2020Trip type: Traveled with family
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded Jul 31, 2020
Dear J5461NGvictorg, First of all, we would like to express our appreciation to you for choosing Sunscape Puerto Vallarta Resort & Spa for your holidays and for taking the time to share your wonderful comments with us. We will be delighted to share your kind words with our team as they are truly committed to making our guests feel at home through their hospitality. We would all be delighted to welcome you back in the not too distant future. Until then, we wish you all the best. Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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Trenton D wrote a review Jul 2020
2 contributions
We had a great time at Sunscape in Puerto Vallarta. And one person made the whole trip much better... That person is Jessica with the entertainment team! She was such a great person! Great trip and a great vacation! Jessica treated us so well! She is the absolute best!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Sunscape Puerto Vallarta, Atención al huésped/Recepción at Sunscape Puerto Vallarta Resort & Spa
Responded Jul 24, 2020
Hello TD_rocket, Thank you very much, for booking with us at Sunscape Puerto Vallarta Resort & Spa and also for taking the time to share with us your great happiness and appreciation with the resort itself. We want to thank you for taking the time to leave your comments following your recent stay with us. Thank you for your preference and we hope to see you again in your home away from home in a not distant future, where to serve you is our pleasure. Sincerely, Sheyla Torres Econcierge & Social Media Manager Puerto Vallarta, México.
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PRICE RANGE
$120 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn puerto vallarta hotel puerto vallarta, puerto vallarta holiday inn, holiday inn puerto vallarta mexico
FORMERLY KNOWN AS
Holiday Inn Resort Puerto Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
340
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Frequently Asked Questions about Sunscape Puerto Vallarta Resort & Spa
Which popular attractions are close to Sunscape Puerto Vallarta Resort & Spa?
Nearby attractions include La Isla Puerto Vallarta (0.1 miles), Cinepolis VIP La Isla (0.2 miles), and Abolengo (0.2 miles).
What are some of the property amenities at Sunscape Puerto Vallarta Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunscape Puerto Vallarta Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunscape Puerto Vallarta Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunscape Puerto Vallarta Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Sunscape Puerto Vallarta Resort & Spa?
Conveniently located restaurants include La Leche, Food Park Puerto Vallarta, and Asador La Vaca Argentina.
Are there opportunities to exercise at Sunscape Puerto Vallarta Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunscape Puerto Vallarta Resort & Spa have an airport shuttle?
Yes, Sunscape Puerto Vallarta Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunscape Puerto Vallarta Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunscape Puerto Vallarta Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sunscape Puerto Vallarta Resort & Spa?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.5 miles).