This is the second time we have visited Fiesta Americana (not to be confused with Grand Fiesta Americana) we only revisited because of the great food, room, service we received back in December 2019, at that time it was the best 4* we have ever visited and we travel the world extensively. My Lord, how can a hotel change so much, I fully appreciate that the mechanics of running a hotel have changed due to the ongoing pandemic but Wow seriously. We travelled to the hotel on 9th December 2021, checked in, all good, paid for an upgrade for the sum of $95 per night based on 14 nights everything is going well so far, room was wonderful, 9th floor, good views, very clean. basically all we would expect from our previous visit. From this point it turned to disorganized chaos, the fiesta has a few restaurants that you have to book a table with the buffet style restaurant open to all-comers if you didn't fancy,(this then became a booking restaurant, seriously, a buffet you have to book a table in an all inclusive hotel) the restaurant style dining. The chaos started when you had to book your table first thing in the morning when collecting your towels for the sun loungers, with available times, usually being given the option of 6.15pm or 9.00pm, ok so you can't have dinner at 7.30 to 8.30pm which we would assume is around a regular dinner time required, no worries after the first dining experience as the food can only be described as inedible. the hot food was cold, the cold food was warm, swimming in grease and just plain terrible (take into account we travel in India, so its not like we have Michelin star tastes or expect Michelin star food) the food was so below the quality we had received previously that we decided to eat out the majority of the time on top of this. we were informed that restaurants would be closed with no prior warning with only one restaurant left open for all the guests, hence, yet another reason to eat out. but this didn't help the families who had come to an all inclusive and did not expect to pay out to eat out to have something near edible On day 8 we was informed that the hotel would be shutting completely to all guests as a corporate event would be taking over the hotel within 2 days.... although we had paid for the upgrade and booked our Pre flights test prior to return to the UK..... We tried to contact our travel Rep (TUI by the way) and they were worse than useless. it took my wife to basically refuse to leave the hotel until our upgrade costs were reimbursed We booked another hotel at our cost for the remainder of our vacation. The only saving grace for this hotel was the staff, they are friendly courteous and are willing to help and offer advice, otherwise this would be 1 star its such a shame that the hotel has let itself become so down market Staff 9/10 Location 7/10 Rooms and Service 7/10 Front Desk 5/10 Pool area/beach front 3/10 (due to a rewards scheme allowing reservations of up to 70% of sun loungers) Restaurants & Food 2/10 Information 1/10…
Amazing Service! Rafael, Virginia, Luis, Richard service at Sonne was so welcoming and kind, the upstairs Cabana and infinity pool was our favorite spot, but everything in this Resort was awesome. We loved seeing whales from our beach chairs. The resort is clean, comfortable and highly recommended! Shout out to other wonderful servers Jessica and Ignacio at the beach, Jose and Ignacio at Rosato, David at TangTang and Sébastien at the front vallet.
Carlos, Luis, and Sergio were awesome by the pool! Top notch staff and beautiful hotel! The pina coladas we’re on point and the pool area is great. Nice around the hotel also on the outside. Lots of places to go great area!
The staff Ignacio, Jessica and Jovany are absolutely amazing, attentive and thoughtful of us and our food and drink needs. They are a fabulous addition to the beautiful sunny beach. Festa Americana is a must visit place.! ❤️
An fantastic stay this week. The staff was friendly and the resort was very clean. A special thank you to our friends Carlos/Sergio, and Luis who took great care of us this week poolside with their excellent service. We will be back!