The hotel staff are amazing. Gume always greeted us with a smile at breakfast. Special call out to Jazmin who had such a great personality and was awesome in leading the water aerobics every morning and all the other hotel activities. When at the pool, Luis, Sergio and Giovani were always attentive and remembered our names. The staff (Marisol and the Captain) at the Mexicana restaurant were so sweet and gave us some special attention since we were celebrating our 10-year anniversary. We highly recommend this place and will be coming back.
We had a wonderful time! Staff were wonderful the entire week! Luis, Jasmin and Christina at the pool, Rosalio, Gume, Marisol, Angel, Gloria, Giovani and the “El capitan” of the Mexican restaurant and so so many more made our vacation so enjoyable! We made friends in the pool, had amazing ceviche pool/ocean-side and even got in some water aerobics! And for special consideration, we had a series of earthquakes during our stay requiring evacuation from the building. The staff were prepared, organized and calm for all these events, whether in the afternoon or the middle of the night. Thank you for a wonderful stay!
Friendly and helpful staff. We were here during a major earthquake and appreciated the constant communication and effort to keep guests calm and informed. The poolside staff were creative and Luis and Jasmine in particular took very good care of us. Gume was our breakfast champion along with Gloria and Rosalio.
Our stay was pleasant thanks to some of the people at fiesta Americana resort, Jessica and Ignacio that work at the cabanas were amazing, Roberto at the cevicheria, Pablo at the buffet great service just to name a few, we will come back for sure just because of the service, the hotel and amenities were great too.
Amazing staff! Rosalia our waiter made us feel special. Everyone was very nice and accommodating. We would definitely come back and this next time bring our kids. The room cleaning staff went above and beyond to make our room so nice. A few small concerns but they were fixed quickly. 5 out of 5
Worst experience. Horrible service. Bad rooms . Crappy rooms small. Never recommend this hotel. They say 3 Adults in one room. Wrong information. Manager not helpful at all. In fact they say strait on your face if you want to change hotel u can.
We loved everything: mornings at the pool (water arrobics), afternoons under a palapa umbrella at the beach (where Carlos, Pablo, and Andres attended to our every whim and were our favorite part of the trip), and evenings at an elegant restaurant
We came here for a girls trip. Hotel staff was super attentive especially Sergio Luis and Giovanni in the pool and beach area. Despite the earthquake, we had an amazing time. Thank you! Will be back :)
The hotel has a lovely staff, but it’s really worn out (broken tile and faucet, stained shower, etc). The neighboring hotel has blasting club music from 2pm-6am which ruins the adult pool experience (which is already small) and keeps you from ever sleeping due to never ending bass. The regular swim up pool bar is filled with unsupervised children. Food and entertainment is meh. Drinks and food were incredibly inconsistent (drink made with different ingredients daily, spinach salad that contains no spinach, restaurants that close at really odd times). The people are lovely, the hotel is terrible. Save your money.
This seriously has to be the best resort in Mexico. It’s just so great. The rooms are comfortable and have fantastic views of the entire Bay of Banderas. The pool is made for lounging with a drink. The service is the best ANYWHERE. We love our beach waiter, Sergio. He remembered us from a year and a half ago. Our drinks were never empty. The food is fantastic and they bring you lunch right to your lounge chair. The shrimp tacos are to die for. We happened to be here for a big Mexican holiday and it was fun. They’ve had a big Fiesta buffet the last 2 nights. All the staff is so friendly. I even enjoyed the landscape guys and the cleaning crew, everyone has s so nice. The resort is small but has everything. Unfortunately we didn’t get to eat at El Mexicano this time because of the holiday buffet, but we had Rosato twice and the Asian was really good this visit. We also visited the spa for a couples massage this time. Pina and Araceli were fantastic and the private room with a jacuzzi afterwards was great. Thanks, Fiesta Americana, we will see you next year!…