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Calle Pelicanos 311 Marina Vallarta, Puerto Vallarta 48315 Mexico
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$700
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Free cancellation until 10/08/22
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$561
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What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Velas
Updated 07/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 161 hotels in Puerto Vallarta
Location
4.6
Cleanliness
4.9
Service
4.8
Value
4.6
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Casa Velas is an intimate boutique hotel for adults 18 and over, surrounded by the natural beauty of Puerto Vallarta. With colonial-style architecture resembling the old Mexican haciendas, lush gardens, and cozy al-fresco terraces ideal to unwind and take in the coastal lifestyle, and preferential access to Táu Beach Club with infinite vistas of the Mexican Pacific. Your stay at any of the 80 suites will signify restoration and delight for the senses. Enjoy haute cuisine at Emiliano Restaurant; 2 bars; access to Táu Beach Club; sybarite and cultural activities; and Spa. Our Luxury All-Inclusive concept: • Personal Concierge • 24-hour Suite Service • Private terrace or balcony with sitting area • Living room with sofa • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Adult pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Entertainment staff
Airport transportation
Parking
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast in the room
Special diet menus
Swimup bar
Shuttle bus service
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Boutique
Languages Spoken
English, Spanish

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
16Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
2088Reviews220Q+A100Room tips
Traveler rating
  • 1,818
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Mark J wrote a review Sep 19
1 contribution
Casa Velas grounds are beautifully maintained and the staff is the absolute essence of courteous, attentive service. The accommodations, especially the suites, are roomy and well-furnished. The all-inclusive pass allows access to Velas Vallarta and the Grand Velas as well, a distinct advantage allowing a variety of experiences with pool and restaurtant amenities. Transportation to the other facilities is quickly provided. This boutique resort is for those seeking a relaxing, luxurious getaway.
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Review collected in partnership with RCI
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Azam K wrote a review Apr 2021
3 contributions
Hotel's Favorite
I recently celebrated my wedding on April 3rd. We bought 30 guests with us, and we all stayed at Casa Velas for 3-4 days. Every guest mentioned that the customer service was 5 star, and every member of the staff were accommodating and amazing. The food and drink were outstanding for an all inclusive resort. We had our actual wedding at Tau Beach, which is affilliated with Casa Velas. The venue was stunning and the staff at Tau were amazing as well. Geraldine is the GM at Casa Velas and she was always available to answer any questions from me or my quests. Anna was our wedding coordinator, and she made our wedding the best event ever. Every single guest told me they would come back, and a couple of them, plan to have their wedding at Casa Velas after they saw how smooth it went. Simply the best experience I have ever had with a resort, and I do travel a lot domestically and internationally.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Geraldine Zaragoza, Director General at Casa Velas
Responded Apr 8, 2021
As director of Casa Velas, I have been fortunate to witness many moments that mark a new direction in the lives of so many of our cherished guests. But the one instance that always moves me the most is the joining of hands, and hearts, in loving matrimony. And allow me to say, Azam, that your ceremony was elegantly displayed and beautifully performed, all to the wonderful admiration of family and friends. On behalf of Anna, your wedding coordinator extraordinaire, and all of her dedicated colleagues, I thank you for selecting our boutique hotel as the setting for your milestone event and wish you and your charming wife all the best for a long and loving future. As always, we place ourselves at your faithful service, GERALDINE ZARAGOZA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dan C wrote a review Sep 6
Mansfield, Texas30 contributions52 helpful votes
+1
The resort was beautiful, clean, and the whole staff was the friendliest at any resort, we have stayed. I don’t want to leave anyone out so I’ll say they bent over backwards to get us anything we asked for and helped with tee times for golf courses. We loved this resort.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael P wrote a review Sep 6
2 contributions
We stayed here for 5 days and it was absolutely stunning! As they don't allow children, this is the type of place for peace and quiet. The resort and the grounds are absolutely stunning. The staff is first class, thinking of every detail along the way. They pay close attention to your wearabouts so as they can sneak in and clean your room, or provide turndown service at a time that does not interrupt you. They absolutely go above and beyond, ots incredible. If you're looking for tranquility and relaxation, I highly recommend Casa Velas.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gottavacation wrote a review Aug 2022
Dallas, Texas1618 contributions250 helpful votes
+1
What a fabulous time we had at such a beautiful resort! We’re blessed to have traveled all over the world and we experienced some of the best service we have had anywhere at Casa Velas! Upon arriving, everyone greeted us so sweetly and made us feel like one of the family. Check in was easy and fast. Sat down in the beautiful lobby on the couches, gave our passports to be copied and then we were whisked away to our beautiful room. Wonderful service at the front desk by: Veronica, Reuben and Sofia. The resort has only 80 rooms so it is intimate, quiet and so relaxing. It was at 20% capacity when we were there so we felt we had the place to ourself. Loved our relaxing time! Room We were in a gorgeous Grand Class Plus Suite and it was amazing. Loved having all the extra room: huge main closet with an extra smaller one; dinette seating, comfy couch area, big bed area and a large bathroom. It also has a huge double patio; one side with a small table/chairs and the other with two loungers. There was also a really nice small pool that we enjoyed at the end of the day. Our room was right off the golf course with such an amazing view. Cleaning was done wonderfully ever day! Bring bug spray, the skeeters were out to bite!! Lol Grounds/Pool Everywhere you walk has gorgeous landscaping with beautiful plants and flowers. The pool area was huge and beautiful. So many loungers with different options; umbrellas and cabanas. The service was fabulous at the pool, drinks arrived without even having to ask for more. Food Food was wonderful everywhere! Emiliano’s was wonderful and the service was excellent! They had an excellent menu and also each night a theme dinner. Also, you could chat with the staff on your likes and they would change up any dish to your liking. Everyone was amazing; shout out to: Cesar, Daniel R., Daniel F., Gerardo, Rocio and Edubiges. Also, Aqua Bar and around the pool. Two more amazing guys: Ramon and Gerardo. They anticipated every need! Always coming to our lounger each time we walked up with cold waters and asking what we needed. One day we arrived at the pool, got in immediately to cool off and then turned around to our favorite cocktail being presented to us!! The best service every day at the pool. Food was also amazing and my favorite was the ceviche! They always made it perfectly for me…without onions!! Tau Beach club was a wonderful beach oasis! Enjoyed lounging around the pool and at the beach. Again, amazing service every time! Erick was always so wonderful with all our requests and everyone at the beach club (sorry, I didn’t get the other guys names). We had a wonderfully amazing vacation at Casa Velas and we will not hesitate to return. Everyone was so wonderful here and some of the most amazing service by each and every staff member.
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
First, allow me to thank you for sharing your inspiring comments with us. With your vast travel experience, your words are worth their weight in gold and will serve to motivate an already highly motivated team of professionals. I'm pleased that you described how you were welcomed upon your arrival. I firmly believe that first impressions are essential in making the overall vacation experience a remarkable success. And thanks to the excellent hospitality of Veronica, Sofia, and Ruben, the entire experience, from check-in to check-out, flowed exquisitely, surpassing your lofty expectations. We look forward to reading your future reviews and admiring your many glowing photos. Until then, we wish you all the best for a happy and prosperous Holiday Season. As always, we place ourselves at your service for all your future requirements, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brenda Erlich wrote a review Aug 2022
Los Angeles, California2 contributions
+1
My husband and I had the most relaxing vacation here! It’s beautiful and quiet! The pool and the Tau Beach club were great! All of the staff was amazing and very attentive to your needs, they treat you like you were one of their family members. The food and the drinks were great! We will definitely recommend the resort to our friends and families! Will be coming back very soon!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
Brenda, we tremendously appreciate your affinity for Casa Velas and are thankful for recommending us to your friends and family members. For us, there truly is no better form of promotion than our own guests sharing their personal perceptions and anecdotes with others. And your glowing photos will undoubtedly back up your words 100% Thank you for reserving with us at Casa Velas and for your firm commitment to return soon. Your comments will inspire my staff to perform even better as they await your quick arrival. As always, Brenda, we remain at your faithful service, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erica J wrote a review Aug 2022
1 contribution
Casa Velas is amazing - the service is above any other resort I have ever been to. They call you by name and greet you with a smile wherever you go. The food is great and the pool is beautiful. It is a small and quiet resort which was my favorite part! I highly recommend Casa Velas!
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
Erica, welcome to the Wonderful World of Casa Velas Boutique Resort. What you have just experienced is our style and brand of personalized, 5 Star Service & Attention. Many of our valued guests feel they are residing at their second home because of the comfort and ease they sense during every moment of the experience. And being small with an intimate, adults-only ambiance gives you the perfect setting to unwind, allowing us to cater to your refined tastes. Thank you very much for your kind words and firm recommendation to other first-class travelers like yourself. We look forward to providing you with many more remarkable vacations in the future. As always, we place ourselves at your faithful service, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
krileyadams wrote a review Aug 2022
Marshalltown100 contributions39 helpful votes
My husband and I are frequent travelers to Casa Velas and this last trip, was nothing short of perfection!!! We have reviewed this hotel many times so you can refer to my other reviews about food, rooms, etc. I just wanted to take a moment to say thank you to our friends at Casa Velas for another fantastic week! We have come to think of CV as our Puerto Vallartan home! Many many thanks to the following for making it a perfect and relaxing vacation (once again!): Nabila and Ricardo in reception. All of the breakfast staff at Emilianos--thanks for keeping the Mimosas fresh! The staff at Tau--Benny, Enrique, Eric, and Antonio--the service, food and drinks were great as always. Daniel is always our favorite waiter at Emilianos! Yolanda and Xochi in the spa give the absolute best massages! We are already counting down the days until we return in December! Muchas Gracias, friends. See you soon!
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Date of stay: July 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
Thank you for sharing with us your wonderful review, along with the many reasons that make Casa Velas that special place you can always count on. Just as you appreciate everything Casa Velas, we, too, appreciate having you as loyal guests, or should I say, close friends. The time you have spent in this heavenly oasis can truly translate into having a "Puerto Vallartan home." And here, at your casa, you have 125 talented individuals at your beck and call to attend to your every need and wish. Thank you for being a part of Casa Velas. You can always return to your Mexican home with all the confidence in the world, knowing that your stay will be divine and up to your lofty standards. As always, my friends, we place ourselves at your faithful service for all your needs and requests, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob's My Uncle wrote a review Jul 2022
13 contributions1 helpful vote
OVERALL: I cannot recommend this resort more highly. My partner and I had a very difficult year personally and booked Casa Velas based on the recommendation of friends who visit every couple of years. We expected a comfy hotel with decent food and drink, but left feeling like we had been treated like prodigal children. We enjoyed the experience at the resort so much, that my partner and I decided to cancel a 2 outside expeditions to stay on site. We knew we wouldn’t get better service anywhere else! Below is a breakdown of my experience. PLANNING: When planning the trip - the live chat feature was very helpful. The response time was very quick every time I used it (and I used it quite a bit) to ask very specific questions about rooms, food, activities, costs, etc. Please ask them questions! ARRIVAL: Our plane was scheduled to arrive later than anticipated - when my partner contacted them during a layover, they were already aware and tracking our incoming flight! A shuttle is available to schedule to pick you up from the airport for around $40 US, we opted to get our own taxi for ($20). At check-in we were immediately offered waters, shown some of the grounds and guided to our rooms, our bags were waiting at our room. FACILITIES: Extremely clean and well maintained. The custodial and grounds crews put in their sweat equity - everything was always beautifully pruned, cut, swept, wiped down every day. All shared spaces were neat and thoughtfully arranged. Common area bathrooms were always very clean. The pool was cleaned daily and I saw them check PH levels. ACCOMODATIONS: We had a 2nd story room facing the golf course. We were seemingly upgraded (at no cost) from a Master Suite to a Master Plus. The sq footage was nice to have - along with a sizable outdoor patio. I’m sure we would have been comfortable in a Master Suite. The bedding was very comfortable.The A/C works really well. The portable dehumidifier kept our air very comfortable. The minibar was always stocked, but a room cleaning is not automatic - which I liked because I don’t want to waste water with new towels every day. The included robe and slippers were nice to have/lounge around in. DINING: The hospitality and attention to detail with meals is where CV shines. They remembered my all of my drink preferences from breakfast to dinner, service was quick and extremely attentive (never expect your glass to run dry). The day before Ramón had his day off, he specially prepared an off menu cocktail for me, so I could still have it in his absence. FOOD: Meals were perfectly cooked to order and artistically plated. Dinner specials were offered all week and the regular menus for all meals offer plenty of options. My favorites were: Waffles, French Toast, Shrimp Burrito, Fish Tacos, Camarones al ajillo, Sopa de chícharo, whole red-snapper (huachinango), pechuga de pollo and some off menu (dairy free) desserts. The highlight here is that the kitchen staff (particularly Chef Ernesto) and waitstaff went above and beyond. My partner has heavy, health-related dietary restrictions. Chef Ernesto came out personally each evening to speak with us about “ideas” he had imagined for us each day. It makes me emotional to think about because my partner rarely has positive experiences dining out - this is the first time in 6 years that I have ever seen her be able to choose literally anything she wanted off a menu. DRINK: I’m not really a cocktail person, but every day I found myself trying a new drink. My favorites were the Garra de León, Sabor a Ti, and the off-menu ‘Ramón Especial’. All drinks were well-mixed and very refreshing. I saw a whiny review on here that said the drinks were watered-down, which I had to laugh at…If you prefer to taste your booze, just ask for more..they are more than happy to accommodate! EXTRAS: -Live music every evening: Saxophonist, Violinist/Singer, Harpist, Guitarist. Beginning in the evenings, the music provided a beautiful atmosphere in the central area of the resort. -Local plants and wildlife abound but don’t annoy -I got 2 massages (one from Imelda and another fromXóchitl). I get a massage every couple of months and I really enjoyed both experiences. THANK YOUS: Management, please commend the following staff members: Concierge/Hospitality: Sofia, Ricardo, Iván, Jerry, Veronica Massage: Xóchtil and Imelda Breakfast: Jesus x2, Victor x2, Alfredo, Eric, Óscar Aqua Bar: Ramón, Gerardo Tau Beach Club: David, Enrique, Benny Dinner: Chef Ernesto, Eduviges, César, Riocio, Ávalos, Daniel, Chef Hugo Grounds Crew and Custodial Crew - I wish I could name you, but rarely saw your name tags Thank you so much for your hard work!
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Date of stay: July 2022
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Room Tip: Master Plus roomy for 2, Huge bathroom, East-facing room/beautiful mornings with AMAZING blackout...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
Thank you very much for trusting the recommendation of your friends and reserving with us at Casa Velas. In reading your insightful and enchanting comments, it seems that you arrived with an open mind, albeit a little skeptical. However, in continuing to read and envision your vacation journey, it appears that we adapted to your tastes very well, all of which made both of you start to feel very comfortable and right at home. And that is what Casa Velas is all about. A place of refinement where you can sit back and just enjoy the finer things in life while we work around the clock keeping the property beautiful. I hope this experience helped you overcome some of the difficulties you experienced during the year and that we will have the privilege of hosting you on a more regular basis. On behalf of the women and men who proudly wear the Casa Velas uniform, I thank you for sharing with valuable time and graceful presence with us at Casa Velas. Until next time, we wish you all the best for an inspiring and prosperous Holiday Season. Take care, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Healing_Goddess wrote a review Jul 2022
Petaluma, California21 contributions1 helpful vote
+1
Our stay at Casa Velas was a dream! We travel a lot and this hands down is the top of the line and our favorite stay yet. The hospitality was royal! If you want to feel like a king/queen, it doesn’t get any better than this! You won’t find a more hard working personable group of people that take pride in their care. Some examples- Sofia remembered I was craving chocolate with nuts and after letting me know they didn’t have anything like that for snacks, came the next day with 2 bags of peanut m&m’s on her own accord to support my craving! Another moment was when I left for just a few min. my wet clothing on our balcony and received a gracious phone call asking if I wanted someone to dry my clothes for me. Another experience is when Victor intentionally went through the trouble of looking up our cultures most popular drink and created it as a surprise for us for dinner. Like all of that was next level kind of care! I would travel there again and again. We went the end of June and so it was not busy at all. Just enough to be social as well as be in complete zen! Speaking of zen, their spa is 5 star luxurious from the sauna, steam room, jacuzzi and facials! We were walking on clouds! The food was so delicious and the fact that we could have room service whenever we wanted made the experience that much sweeter! We ate steak, lobster, shrimp, etc. and their crepes were yummy! If you’re considering this location, let’s just say you would truly miss out if you didn’t book! Thanks to these incredible individuals who made our experience unforgettable!!! Victor and Sofia at the front desk. Servers/Bartenders Victor, Cesar, Daniel, Jerry, Enrique, Ramon, Gerardo and the rest of the individuals who played a HUGE part who we did not meet personally.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Miguel Peregrina, Director General at Casa Velas
Responded 3 weeks ago
Thank you very much for making Casa Velas your latest addition to your long line of worldly travels. We are proud to have had the opportunity to demonstrate to you our care and attention in everything we do. As you have experienced firsthand, we make it a point to provide our guests with an unexpected surprise or two. And best of all, many of those "wow moments" are genuinely spontaneous, the best kind. And after all your vast travel experience, to now be considered "hands down the top of the line and our favorite stay yet," makes us feel proud of our accomplishments. On behalf of the management and staff of Casa Velas, I thank you for sharing with us your enchanting comments and glowing photos. We wish you a lifetime of worldly adventures and hope to have the opportunity to show you a little more of our magic here at Casa Velas. As always, we remain at your faithful service, MIGUEL PEREGRINA HOTEL MANAGER CASA VELAS
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$526 - $728 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa velas boutique resort, hotel casa velas boutique
FORMERLY KNOWN AS
The Regent Hotel and Quinta Real
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
81
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Frequently Asked Questions about Casa Velas
Which popular attractions are close to Casa Velas?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.2 miles).
What are some of the property amenities at Casa Velas?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Casa Velas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Velas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Velas?
Yes, free parking is available to guests.
What are some restaurants close to Casa Velas?
Conveniently located restaurants include Mikado, Andrea Restaurant, and Emiliano Restaurant at Casa Velas Resort.
Are there opportunities to exercise at Casa Velas?
Yes, guests have access to a fitness center, a heated pool, and a sauna during their stay.
Does Casa Velas have an airport shuttle?
Yes, Casa Velas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Casa Velas have airport transportation?
Yes, Casa Velas offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Velas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Velas?
The staff speaks multiple languages, including English and Spanish.