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Casa Velas

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Casa Velas
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1,408 Reviews from our TripAdvisor Community

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Showing 1,231: English reviews
Maitland, Florida
Reviewed 2 days ago NEW

Casa Velas is not a stay, it's an experience. From the moment you arrive you are treated as if you are royalty. I don't think I touched any doors the entire time I was there (meaning the staff opened them all for me). I like that the check-in is done while you are seated so that you can help to...

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Helpful?
1Thank Dynamitetravel
ManagerCVPV, Director General at Casa Velas, responded to this review

It is our great pleasure to provide you the perfect setting that transmits an ambience of "opulence" into the vacation experience. We truly sought out to offer a luxurious and cozy alternative to the all-inclusive market. A place where you can feel the pampered charm upon your arrival and also in the warm memories that are envisioned after your departure,...

St. Albans, United Kingdom
Reviewed 1 week ago

Casa Velas prides itself on its customer service and has won many awards - and rightly so. Initially, I found the repetitive Casa Velas greeting reserved for guests a little obsequious but soon got used to it! Every comfort is provided, every query acted upon and the tiny fixes our room needed were dealt with promptly and courteously. The staff...

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Helpful?
2Thank Celia G
ManagerCVPV, Director General at Casa Velas, responded to this review

I am truly pleased Celia that try as you may, you "could not find" any great fault during your holiday with us at Casa Velas. We have worked smart and diligently to streamline our service and product over the past few years, and your glowing review is the result of those efforts. I will, however, arrange proper soup spoons in...

Reviewed 1 week ago

My wife and I went to Casa Velas for our honeymoon, It was my first time in Mexico, and her 4th trip to Puerto Vallarta. From the moment we drove into the property we were immediately relaxed, this was to do with the resort, the staff and the overall feel of the place. We spent 8 amazing nights there, and...

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Helpful?
1Thank Robert H
ManagerCVPV, Director General at Casa Velas, responded to this review

It is our delight Robert to know that we have converted another fine guest to our style and brand of luxury all-inclusive vacationing. Your kind words describe perfectly the feel and ambience of the hotel, and persons such as Jorge and Daniel have become prime examples of our warm and friendly hospitality. Robert, for us it is especially important to...

Vancouver, Canada
Reviewed 1 week ago

First stay at Casa Velas and it won't be our last! This resort is small, serene and calming for the mind and body. We have stayed at many resorts over the past 20 years in Puerto Vallarta and this time we have found our heavenly place. We stayed for 2 weeks and you can be as busy or as quiet...

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Helpful?
Thank b00mertravelers
ManagerCVPV, Director General at Casa Velas, responded to this review

First, I wish to thank you very much on behalf of all the fine staff members that you kindly mentioned for having selected Casa Velas instead of one of the many resorts that you had visited previously. It may have taken twenty years, but I am pleased to know that you have finally found your "heavenly place," and we are...

WI
Reviewed 1 week ago

We read all the reviews prior to deciding to stay at Casa Velas for one week in November. We have stayed at several other top of the class all inclusive/adults only resorts in Punta Cana and Cancun so we have a fairly good benchmark for comparison. Here are our findings: The good: All of the food and drink were absolutely...

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5Thank DoubleDownWI
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you for taking the time not only to share your well-balanced review but also for using TripAdvisor as your main research tool for finding the destination and hotel that best serves your needs and expectations. As you have described, the plusses of the resort are echoed amongst many of our valued past guests. And I agree with you that...

Reviewed 1 week ago

We spent a wonderful 5 nights in Casa Velas in October. I want to personally thank Luis Fierros from the concierge who went out of his way to make sure we had a great day. I felt like he went out of his way to look after us and did everything he could to ensure we had a great time....

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Helpful?
Thank Ramtin G
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you kindly for your warm recognition of my chief concierge, Luis Fierro. Since his inception with us at Casa Velas, he has provided amazing and wonderful service to his guests and can always be counted on to provide that extraordinary detail or unexpected nice surprise. He certainly is one of our more exemplary employees and your excellent comments on...

Maple Grove, Minnesota
Reviewed 1 week ago via mobile

My wife Denise and I stayed a week for our honeymoon in mid October 2016. We couldn't have picked a better place to stay. The resort is beautiful and peaceful, it is very quiet and relaxing and the food and drink is amazing. The thing that really sets them apart though is the service. The attention to detail is amazing...

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1Thank mtiff626
ManagerCVPV, Director General at Casa Velas, responded to this review

The honor is ours to be considered as friends of you and your lovely wife. It is especially pleasing that you can`t wait to come back to our style of adult-only, all-inclusive hospitality, and of course seeing the same faces that made this first stay such a memorable one will be just as equally wonderful for my staff and myself....

Dundas, Canada
Reviewed 2 weeks ago

We spent a week last January with friends and are returning again in 2017. The peacocks welcome us and seem to calm us down immediately. The staff are everything you would expect from a high end property second to none. The Cuisine is excellent and reservations for outside are recommended. The short 4 minute ride to the beach house presents...

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Helpful?
Thank PChristianson
ManagerCVPV, Director General at Casa Velas, responded to this review

As a team, we are very pleased that you chose to invest in our style of quality vacationing. As you mention, all aspects were not only to your great satisfaction but exceeded your expectations to the point that we will have the same privilege of hosting you again in 2017. On behalf of all my staff of 175 dedicated young...

Oak Park, California
Reviewed 2 weeks ago

The following review was written by my wife and focused on the resort and it's amenities, but excluded the restaurants. In summary I would say that the food on the pool menu at the main resort and at the Beach Club was excellent. The Beach Club was a more pleasant dining experience because it was near the beach, was casual,...

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Helpful?
3Thank oakprk
ManagerCVPV, Director General at Casa Velas, responded to this review

I truly must say that Casa Velas is now an even better place thanks to your presence and affinity for the finer things in life. And of course, I must give big thanks to TripAdvisor for leading you to us based on the accounts of our previous guests. Your glowing review is certainly a detailed one. One in which you...

Reviewed 2 weeks ago via mobile

The incredible reviews previously reported on TripAdvisor do not do the Casa Vela Boutique Hotel justice. From the moment of our arrival we were "pampered" beyond imagination. The doorman, simple registration, welcome cocktail, grounds and elegant yet very comfortable, relaxing atmosphere set the stage for a life experience seven day stay. Suites with individual private entrances, plunge pools, stocked mini...

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Helpful?
Thank Scott H
ManagerCVPV, Director General at Casa Velas, responded to this review

Thank you both, Cookie & Big, for sharing your beautiful expressions of happiness with everyone on TripAdvisor. We are so pleased that you found so many different details that delighted you. Everything from your arrival, dining, relaxation, Ocean Club, all the way to the staff helped generate the animated comments that you took the time to write. Please note that...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 

Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $417 - $1,476 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Casa Velas staff and other travelers.
82 questions
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Toronto, Canada
over a year ago

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Questions? Get answers from Casa Velas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not book the base room.”
 of 5 bubbles DoubleDownWI, 1 week ago | Read review
“All rooms are lovely (I saw A LOT!) but the closer to the lobby the better!”
  • Roses on our wedding night
 of 5 bubbles Krizstyling, 2 weeks ago | Read review
“Get a suite with a covered patio and splash pool!”
 of 5 bubbles CGaryMiller, 2 weeks ago | Read review
“We had a king room with a plunge pool on the patio.”
 of 5 bubbles 256jeans, 3 weeks ago | Read review
“I am guessing all the rooms are beautiful”
 of 5 bubbles WaterbabyPC, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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