Our return(5th) to Villa Del Palmar had some ups and downs this time. The positives like great location,courteous service , room amenities, and various attractions for adults and children(shows,water aerobics, Bingo, Donkey Races, beach side vendors etc. children's play room, waterslide etc.) This trip we noticed some changes:The first being that our advance room request was not available(as most guests found). Guests with mobility issues were re-routed until accomodations were made for ground level or near elevators. This seems to be quite common procedure for this hotel. Keeps the bellhops busy and helps their tips despite being All Inclusive.., Secondly, On arrival, we received a list of services that were not included in our All inclusive package. Be sure to ask!This was later corrected by staff. Third, there is no overview sheet for guests to know which events are offered and on what days, so that some restaurants(Italian) were closed. Also All Inclusive resorts seem to be open to the public now so guests need to know that billboard prices at restaurants do not apply to guests but to the visitors. Despite the changes, we still enjoyed our visit, the people who served us, and the ones we met. Weather was great!

Our one bedroom suite was large, colorful, and included a kitchen with everything we could possibly want. The resort is a perfect size. You are not too far from the beach, pool, or restaurants at any time. The deli on site makes it easy to pick up any needed food items or drinks without going to a grocery store. The location is perfect because the marina is close on one side and the malecon is close on the other side. Being right on Banderas Bay made everything more exciting! The staff is unbelievably friendly and accommodating! Martin, our concierge, was always available and willing to help with everything and anything we needed. We hope to return soon since Villa Del Palmar has everything we need and like in a resort.

From the moment we stepped foot onto the site we felt extremely welcomed!! The entire staff was amazing Best 8 days spent in Puerto Vallarta!! Everyone that we encountered always made us feel so welcomed from day 1 to day 8. Iris & Tania were so friendly whenever we had any questions about our resort stay or our membership. Daniel, Miguel, Joaquin Were the most AMAZING pool side servers!! My cup was never empty and drinks kept coming food was non stop kids were happy. They were great!! Karina would come around to let everyone know that she was going to get activities started and even my 5yr old would get out there and dance with her everyday.😁 pool side Zumba was awesome 👏🏼 And she was always so friendly. Lupita. Gave us one of the best recommendations to an amazing restaurant called El Panorama for our last night family dinner because we wanted to eat somewhere out side of the resort and when I tell you that the view was exceptional the dinner was amazing the staff was great it was EVERYTHING we wanted all in one. We got to see the sunset the perfect view of puerto Vallarta and a perfect family dinner to end our trip. Al though not all of the restaurants were open to the full capacity because of covid they made sure we were satisfied and the food was still amazing. At every restaurant on site from the Japanese spot to the seafood location to the Italian food it was all great. The house cleaning lady I can’t remember her name I think it started with a G older lady but she was so sweet and always checked to make sure we were ok and she also did such a great job daily. Overall Villa del palmar staff was AMAZING!! I would give more then a 5 star if I could, and I would 100% recommend the stay here.