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Sheraton Buganvilias Resort & Convention Center

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Boulevard Francisco Medina Ascencio 999 Zona Hotelera las Glorias, Puerto Vallarta 48333 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2798)
360
Panoramas (60)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Buganvilias Resort & Convention Center
Updated 08/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Sheraton Club Level at Sheraton Buganvilias Resort & Convention Center. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport, our resort in Puerto Vallarta, Mexico offers many opportnities to appreciate a peaceful afternoon stroll on renovated Malecon or enjoy easy travel on a business or leisure trip. Stay with us and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church. Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Children's playground
Valet parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Tennis court
Aerobics
Entertainment staff
Walking tours
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
78Somewhat walkable
Grade: 78 out of 100
19Restaurantswithin 0.3 miles
0Attractionswithin 0.3 miles
Contact
Boulevard Francisco Medina Ascencio 999 Zona Hotelera las Glorias, Puerto Vallarta 48333 Mexico
Name/address in local language
Getting there
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5,501Reviews476Q+A100Room tips
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Popular mentions
WorldPalmHand wrote a review Yesterday
San Diego, California18 contributions22 helpful votes
We have been resort hopping at Marriott properties in PV this past week while teleworking in the room. If you have high status with Marriott I highly recommend this place. Or even if you don't. For Titanium/Platinum members they will provide you a detailed paper at check-in listing so many benefits due to your status. The Sheraton Club lounge and floor (very modern) was wonderful. The gym and its reservation system is a wonderful idea for covid safety. After staying at the Westin and Marriott in PV this week, I can honestly say this resort is the best, and it surprises me it is listed as a category below those other two. I am going back for another stay (thankfully longer this time) next week and look forward to it. I imagine this hotel will do very well next year once more people travel again. It is a fun, inviting place and the service is top notch. Job well done. One suggestion is to add a sanitizer dispenser by the elevators (at least the lobby elevator).
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Date of stay: November 2020
Location
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Lori M. wrote a review Nov 23
1 contribution
We just returned from a great week at the resort and had a great experience! The amenities were awesome, but the best part of our trip was our server at the pool, Gamaliel! Seriously, he provided us top notch service and was full of kindness, as well! Never had to wait for a drink or food and he was on top of everything for our entire family/friends. Look forward to another visit next year!
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Date of stay: November 2020
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Response from Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center
Responded yesterday
Dear D1499XWlorim, We would like to thank you for choosing Sheraton Buganvilias as your host on your recent gateway to Puerto Vallarta. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that you had a great experience, and that you were highly satisfied with Gamaliel´s service. He has strived to deliver you the most memorable experience. We highly appreciate your comments here and have shared it with him as an inspiration to continue working with passion. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Best regards, Rodolfo Pacheco General Manager Sheraton Buganvilias Resort & Convention Center
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M K wrote a review Nov 23
1 contribution
Honestly. We were supposed to stay 7 nights and decided to stay only 1 night. The service is horrible here. The hotel is not all inclusive, so we expected to pay for food and drinks. We didn’t know until check out that is cost money to use the wifi. We had issues with check in, dinner, and check out. We were so excited to have a stress free vacation and this hotel totally ruined it. If you come to Mexico a lot and speak Spanish so you’re able to defend yourself then stay here, other wise it was horrible. We got charged 53$ USD for buffet when they told us it was 300 pesos per person. Once I read over the receipt, it showed they charged us 46$ USD for 2 water and 2 cranberry juice. When you try to speak to the staff, they just argue. We have never delt with such horrible services before.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center
Responded 2 days ago
Dear X5693DEmk, Thank you for sharing your feedback through Tripadvisor. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We are sorry about this unfortunate incident, and it is our hope that you would accept this note as a genuine apology for falling short of delivering a genuine Sheraton Buganvilias experience. We likewise hope that you would be able to overcome with time the disappointment, and give us renewed opportunities to be of service to you. Best regards, Rodolfo Pacheco General Manager Sheraton Buganvilias Resort & Convention Center
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killerbee2 wrote a review Nov 22
spring, Tx7 contributions5 helpful votes
Leslie, Gaby and Eduardo made Lotteria really fun. Lots of laughs. Some activities have been cancelled but Bingo or Lotteria are still going on each day with a prize for the winner. Fun while learning Spanish too.
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Date of stay: November 2020Trip type: Traveled with friends
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Response from Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center
Responded yesterday
Dear killerbee2, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Sheraton Buganvilias. We are overjoyed to read that you’ve enjoyed your stay, specially the activities with Leslie, Gaby and Eduardo. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. Best regards, Rodolfo Pacheco General Manager Sheraton Buganvilias Resort & Convention Center
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Rand F wrote a review Nov 22
1 contribution
We just finished a stay at the Buganvilias. Let me say it was incredible. What really made the vacation was our server Gama. He made sure to get to know us and know what we liked to drink. Never did I once have to look for him, he was always there with a fresh drink for me. If you have the opportunity to visit this hotel, make sure you ask for Gama, he will make your trip even better. Looking forward to going back next year!
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Date of stay: November 2020Trip type: Traveled with family
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Response from Abril Martínez, Other at Sheraton Buganvilias Resort & Convention Center
Responded yesterday
Dear Travel617430, Thank you for sharing your feedback with us on Tripadvisor. We are glad to read that your experience with the hotel was awesome and the service received by Gamaliel was excellent. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We look forward to have the pleasure of having you back next year. Best regards, Rodolfo Pacheco General Manager Sheraton Buganvilias Resort & Convention Center
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PRICE RANGE
$118 - $362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton buganvilias hotel puerto vallarta, sheraton buganvilias resort and convention center, sheraton puerto vallarta, puerto vallarta sheraton
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
473
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Frequently Asked Questions about Sheraton Buganvilias Resort & Convention Center
What are some of the property amenities at Sheraton Buganvilias Resort & Convention Center?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Buganvilias Resort & Convention Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Buganvilias Resort & Convention Center?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Buganvilias Resort & Convention Center?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Buganvilias Resort & Convention Center?
Conveniently located restaurants include Gaviotas, El Patron, and Nine Ninety 9.
Are there opportunities to exercise at Sheraton Buganvilias Resort & Convention Center?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sheraton Buganvilias Resort & Convention Center have an airport shuttle?
Yes, Sheraton Buganvilias Resort & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sheraton Buganvilias Resort & Convention Center located near the city center?
Yes, it is 0.8 miles away from the center of Puerto Vallarta.
Are any cleaning services offered at Sheraton Buganvilias Resort & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Buganvilias Resort & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Buganvilias Resort & Convention Center?
The staff speaks multiple languages, including English and Spanish.