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Sheraton Buganvilias Resort & Convention Center

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Sheraton Buganvilias Resort & Convention Center
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3,169 Reviews from our TripAdvisor Community

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Showing 2,162: English reviews
Reviewed yesterday NEW

In from British Columbia at the Sheraton in Puerto Vallarta. As a gold Starwood member we have been well taken care of had spectacular weather. Very much enjoyed our dinner and server Ismael Andres. Haven't even left the resort ... no need to.

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Helpful?
1Thank Ross D
Reviewed yesterday NEW

My wife and I stayed for a week and really enjoyed the great service and clean, spacious room. Yes, the beach wasn't the best we've seen but how much time do you really spend on the beach? Get accustomed to being approached by souvenir vendors and you are set to enjoy a great vacation at a very nice hotel. Thank...

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Helpful?
Thank Barry W
Reviewed 4 days ago NEWvia mobile

We stayed here a week and loved our stay!!! Hotel is still receiving updates and we had a view room overlooking pool and ocean. The room was not state of the art but definitely a nice, somewhat typical beach resort room. I'm not sure if our room was renovated yet but was a really great view. The beds are a...

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Helpful?
Thank Coaler2004
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Coaler2004, Thank you for taking the time to share your experience at Sheraton Buganvilias. We are delighted to know that you enjoyed your stay. We are currently working on renovating all of our suite in phases and assure you that they will be incredible no detail will be missed. We also thank you for the praise given to our...

Dallas, Texas
Reviewed 4 days ago NEW

This place was great. Not only did they have numerous places to eat and drink on-site, but they setup a Taco stand each day where they made fresh Al Pastor taco's for you. The prices were very reasonable. Hugo, Eduardo, and Rodrigo at the pool bar were fantastic. Both provided us with great service and always attentive to our needs...

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Helpful?
Thank calbright34
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear calbright34, Thank you very much for your kind comments and for the praise given to our team! It is very rewarding for us to know that you spent a memorable stay and that our team went above and beyond to make you feel at home. We look forward to the opportunity of serving as your host on your next...

Morden, Canada
Reviewed 4 days ago NEWvia mobile

We spent one week at the Sheraton (Jan. 6-13) and really enjoyed our stay. Great location. Staff was helpful. Walking distance to the Melacon and short taxi rides to some great restaurants in the area. Rooms were clean. Beautifully kept grounds. Food was very good overall although I was disappointed that there was never salsa or guacamole (there were taco...

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Helpful?
1Thank ldfriesen87
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear ldfriesen87, Thank you for taking the time to share your experience at Sheraton Buganvilias. We are delighted to know that you enjoyed your stay. We thank you for the tips shared with future travelers and appreciate your comment in regards to the guacamole which we will share with our F&B manager. We hope to have the pleasure of welcoming...

Minneapolis, Minnesota
Reviewed 5 days ago NEW

The hotel and the facilities are very nice, there is nothing to complain about there. The room was lovely and the views were great. However, the service bordered plain bad. From check in - where absolutely nothing was explained. I went to get a towel at the pool and was told I should have gotten a pool card upon arrival....

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Helpful?
3Thank jennifers1980
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear jennifers1980, Thank you for taking the time to share your recent experience with us. We sincerely regret not having met your expectations and assure you that this is not the norm with our associates. We will be sharing your comments with our front desk manager and General management to ensure proper action and follow up is taken. It is...

The Beach
Reviewed 5 days ago NEW

For 3000 SPG Points this place is amazing, newly renovated Club Rooms and nice Lounge. Excellent Pool area with Great Service. Although catering mainly for all Inclusive Clientele there are some moderate Restaurant Facilities. Not really 5 star but for Starwood Category 2 it cant be beaten.

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Helpful?
Thank LordKenT
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Greetings LordKenT, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are thrilled to know that you enoyed your overall stay and look forward to welcoming you...

Okotoks, Canada
Reviewed 6 days ago NEWvia mobile

We stayed at the Sheraton beuganvilla for 2 weeks over New Year's. Our rooms were really nice and our chamber maid did a wonderful job. The food at the restaurants was really good except we did not eat at the one that has a dress code. I am from Alberta and it was -27 when we left and the last...

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Helpful?
1Thank Kathy N
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Kathy N, Thank you for taking the time to share your experience at the Sheraton Puerto Vallarta. We are delighted you enjoyed your most recent visit & that our team went above and beyond to make you feel at home. We are sorry to hear that you did not get to enjoy our newly remodeled restaurant . We hope...

Reviewed 6 days ago NEW

We had an awesome agent coordinator his name is Geo he was so much fun for the week with pool activities and other stuff also ...I had a massage from Armando he works in the spa I had a wonderful time the new spa huts are VERY nice He did a fantastic job... Only thing I scheduled a sweetish massage...

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Helpful?
Thank Brad N
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear Brad N, Thank you very much for your kind comments in regards to your recent stay. We appreciate your comments and apologize for any inconvenience in regards to your spa service. We will be sharing your comments with our Spa manager to ensure that this incident is not repeated. We do hope to have the opportunity to welcome you...

Vancouver
Reviewed 6 days ago NEW

Stayed here January 2017 for 10 days. POSITIVES: Lower level staff are wonderful. Pool area is nice - but you have to like the noise and drunk people partying. Great location. Food was really good. NEGATIVES: Upper management attitudes - if there is a problem they'll not really address it. We had booked a suite with a balcony. However the...

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Helpful?
2Thank CanadaGeeseVancouver
Violeta V, Guest Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review

Dear CanadaGeeseVancouver, Greetings and thank you for sharing your recent stay with us. We sincerely regret not having met your expectations and will be sharing your comments with management so that actions are taken in regards to our associate's attitude. We pride ourselves in providing the best service possible and assure you this is an unfortunate exception to the otherwise...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Beachfront
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Shertaon Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 

Additional Information about Sheraton Buganvilias Resort & Convention Center

Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $114 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton
Hotel Style:
#7 Business Hotel in Puerto Vallarta
#12 Top resorts Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#17 Luxury Hotel in Puerto Vallarta
#21 On the Beach Hotel in Puerto Vallarta
#26 Family Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Buganvilias Resort & Convention Center staff and other travelers.
256 questions
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Questions? Get answers from Sheraton Buganvilias Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hugh floor ocean view”
 of 5 bubbles rossd8, yesterday | Read review
“some low floor rooms overlook lower restaurants which can diminish the view”
 of 5 bubbles barrywW8163IJ, yesterday | Read review
“During the winter months you can keep your windows open and fall asleep to the waves.”
 of 5 bubbles calbright34, 4 days ago | Read review
“Always treats SPG Platinum well”
 of 5 bubbles LordKenT, 5 days ago | Read review
“Top floor ocean side on the timeshare side is the best that's where I was”
 of 5 bubbles 955bradn, 6 days ago | Read review
5 of 5
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