The staff is all friendly and professional. The food is plentiful and better than expected for an all-inclusive. The hot tubs are hot and large. The resort is surrounded by luscious mountains and small nearby towns and beaches. An easy drive into the heart of Puerto Vallarta. All rooms seem to have great views and an outdoor balcony.
We had been to Barcelo PV last year and with all the uncertainty around us, chose to go back to a place we knew well. The people of Barcelo PV did not disappoint! Once again we were happily greeted and remembered by our friend, Cesar Lopez who always met us with the biggest smiles and friendly conversations. In the morning we met Geovani who took care of us every single day for breakfast and most lunches. He knew our drink preferences and was very quick to accomodate whenever possible. Our first day we were eager to try the Crepes again as they had been so wonderful the previous year, but due to Covid the station was not up and running. Geovani found a cook who was willing to make them to order for us the next day! A couple days later, the station was up and running again as more people had asked about it. Barcelo saw a need and filled it! We were also extremely grateful for our bartender Edgar. He kept the drinks full and was always up for a conversation! Covid was unfortunately a factor here and we saw it mostly in the food aspect of things. The selection was a lot more limited. While that was dissapointing, we all knew it was a result of Covid not allowing for as many staff to be availble for everything. We have no doubt that Barcelo will flip that switch again and bring the variety back as soon as they can. Otherwise, our rooms were well appointed, and cleaned daily. We never got our dry snacks that were supposed to be in there but that wasn't a huge issue honestly. We did also take the suggestion of a person at the front desk to check out the whale watching and that was AMAZING! Very happy to have done that and again, always felt safe and secure. We will be back Barcelo!!…
We finally got to do our trip that was originally scheduled from March 2020. This resort did not disappoint. The scenery around the resort was breathtaking. The mountains and ocean visible from every room. The staff was so kind and helpful! We met Angel in the jewelry shop and he was amazing! He was so helpful making sure our purchases were wrapped securely to make it home to the states. Cain Pena at the bellboy station was most helpful making sure our cabs were called in time to get us to our excursions. Our family suite was perfect and spacious! Great layout!
Overall, I would give the hotel 3/5 stars, but with Cesar Lopez there I give the resort 5/5 stars. I came with my husband and my 3 friends for my 26th birthday. Cesar greeted us the first night at the buffet and did nothing but take care of us for 4 days. He even got me roses, a balloon, and a cake at our lunch! Hands down Cesar was the reason our trip was so amazing. He is a star employee and a great guy.
My stay at Barcelo PV was amazing! The resort is beautiful, in a quiet area, and sits right on the ocean. The restaurants had great food and drinks. We were lucky to have a server, Cesar Lopez, help us during our stay. He may have been one of the best and most friendly servers I've ever had! Barcelo is very lucky to have him. He went above and beyond by making us feel welcome. He's one of a kind! Thank you, Cesar!! I will definitely be back to Barcelo PV in the future.