Marriott Puerto Vallarta Resort & Spa
Paseo La Marina Norte 435 Marina Vallarta, Puerto Vallarta 48354 Mexico
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About
#31 of 156 hotels in Puerto Vallarta
Location
4.5
Cleanliness
4.6
Service
4.7
Value
4.3
Condé Nast Traveler named Marriott Puerto Vallarta Resort & Spa one of the top 10 Pacific Riviera hotels. Experience gorgeously appointed accommodations here at our oceanfront hotel in Puerto Vallarta, Mexico offering relaxed and family-friendly luxury in the Marina Vallarta near top shopping, entertainment, golf, and beaches.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Water sport equipment rentals
Entertainment staff
Fishing
Table tennis
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Refrigerator
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
79Somewhat walkable
Grade: 79 out of 100
23Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
Paseo La Marina Norte 435 Marina Vallarta, Puerto Vallarta 48354 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $34/day
4742Reviews609Q+A100Room tips
Reviews
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A big shout out to the team at the Marriott Vallarta. Ernesto, Jesus and Ulises at the Concierge desk were extremely helpful prior to our arrival and very attentive during our stay. We had daily housekeeping service and our room was always clean and tidy thanks to Nelida. The breakfast/buffet at La Estancia is outstanding - fresh fruit and juices, made-to-order omelettes with lots of ingredients to choose from, fresh baked goods, meats & cheeses, smoothies, waffles - and the service was outstanding, especially Juan Quintero. Service and food at Ceviche & Tequila Bar was wonderful. Attentive servers and good food for a lobby bar. The food at Mikado was good, however, the service on a Saturday evening was extremely slow. We had dinner at Las Casitas early in the week and the food and service was good, however, on Sunday evening everything was different. Food was not good, bread basket stale and service was not good. Not sure what happened over the weekend but it was definitely a different dining experience. Per many of the other reviews, the situation with finding an available pool chair was a problem as many of the other guests at this property felt the need to "hoard the chairs and not use them". Selfish tourists with no respect for other guests. The pool attendants were great and tried to assist with lounge chairs if/when there was a chair available. Bell desk staff was terrific and offered lots of good advice about the local area, transportation, etc. Location - very close to the airport, inexpensive transportation from the airport to the hotel. So, to sum it up, it was a great vacation and would highly recommend this property for future stays. …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded yesterday
Hi lindawL9596ZQ, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Marriott Puerto Vallarta Resort & Spa. We are delighted to know that your stay was great and that you’ve enjoyed our facilities, location and all the details we take pride in offering our guests. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We will take your feedback as part of our constant commitment to improving our service levels and guests' experience as is our policy to comply with the desires of our guests by offering an excellent food quality. We sincerely look forward to welcoming you back the next time to provide you with the exceptional quality and service that characterizes our brand and resort. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third visit to this property, and once again it did not disappoint. The room was cleaned and serviced daily (although it was tough to get the room as cool as we wanted at night). We spent a lot of time poolside, and the food and beverage service were great. A special shout-out to Francisco, who remembered us from last year, called us by name, and consistently went the extra mile to make sure we were having a good time. Poolside food was good. The walk-up coffee shop had a very limited choice of breakfast sandwiches, and it would be nice to have a broader choice for those of us who want a quick breakfast with some protein. My wife and I hit the fitness center every morning before going to the pool. Both the weight room and the room with spin bikes/floor mats are too small based upon usage. There is an adjacent indoor “pool” that is only about 12 yards long and heated almost to hot tub temp. They should get rid of the inadequate indoor pool to expand the rest of the fitness center. Also, the weight equipment is dated. It was fully functional but doesn’t make a good impression. Staff in the fitness center are outstanding! We did not eat any dinners at the hotel since there are many restaurants in the harbor area within walking distance. Another good experience at this property!…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded yesterday
Hi TCD2017, We would like to thank you for your loyalty and for choosing our resort for the third time as your host in Puerto Vallarta. It was a pleasure having you and we appreciate you taking the time to share your experience on Tripadvisor. It is our greatest pleasure to know that your stay was great while you were impressed with Francisco´s service and attention. We really appreciate your feedback as your comments are truly valuable for us to improve our service levels and product. We sincerely look forward to welcome you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
From walking in to walking out, everything about this 4 night stay was perfect. Arriving late, Room 1057 was a welcoming sight; a large room with excellent internet access and a spacious balcony was all that was needed. With an abundance of eateries including Champions for steak and a beach bar for tacos, there are enough outlets to satisfy all tastes. Taxis outside are plentiful as are Uber. The marina with an abundance of bars and restaurants is a 15 minute walk.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi PatOC1967, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Marriott Puerto Vallarta Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, especially the facilities, the food variety, and location. We highly appreciate your comments and sincerely look forward to welcome you back on a future occasion to provide you with the exceptional quality and service that characterizes our brand and resort. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I held our wedding events at the Marriott. They were incredibly accommodating and the events team made everything perfect. All of the staff and team were so helpful and friendly and our guests loved the food and grounds. We will be back!!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi Lauren S, It's our most pleasure to learn about your wedding experience and to know that it has been excellent. We are very happy to read that you were impressed with the events team, the food, and facilities. We really appreciate your comments as it shows our consistency in offer memorable experience to our guests. Your feedback has been shared with the team as a motivation to keep up the excellent work. We sincerely look forward to welcoming you back the next time to provide you with the exceptional quality and service that characterizes our brand and resort. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Eleven members of our family vacationed at this resort for 12 nights. The weather was absolutely perfect. Every day was in the high 70’s or low 80’s with hardly a cloud in the sky between 8 am and 3 pm. The staff was outstanding as always. (See my many reviews over the years.) All of our favorite waiters and bellmen remain constant. In contrast there has been a great deal of administrative turnover in recent years. After the five minute ride from the airport we were greeted by the bellmen. These gentlemen greeted us with the enthusiastic “Welcome Home!” The bellmen are the best. They are courteous, helpful, and efficient. They brought our tons of luggage up to our rooms. They called for our cabs and they possessed a wealth of knowledge about Puerto Vallarta. Special thanks to Hugo, Adrian, Noe, Santiago, Guillermo, Ramiero, Gustavo, and Jose’. Note: Cab fares are still very inexpensive. However there is a rumor that the rates will go up sharply in the near future. Jesus checked us in at the Elite desk and we were able to avoid the line in the lobby. He had three of our four rooms set to go. Although we were again unable to get our usual suites due to a conference of 500 people. The conference had blocked out all of the suites a year in advance. We did get one room upgraded to an oceanfront room and all of our rooms were given complimentary daily breakfast buffets. I realize the conference was guaranteed money, but we remember the many years when we could reserve our usual suites. Note: We never missed a February trip even during the COVID pandemic years when there were no conferences. Times have changed. Ernesto greeted us in the lobby with a huge smile and a hug. We love him! He is the mayor of the resort. The breakfast buffet at the L’estancia restaurant was again the highlight of our day. The waitstaff: Roberto, Pedro Juan, Carlos, Rodolpho, Eduardo, Manuel, and Reyna all pitched in to make our breakfasts amazing. Andea cooked our omelets to order every morning. When we would arrive at 7am, Roberto would have our table set with our coffee pots, juice and waters waiting for us. Thank you! Andrea would start preparing our omelets as we walked in. The selection of food for the buffet remains the best I’ve ever seen. After breakfast we would head to the pool. There was a definite shortage of pool chairs during this trip. 40 or 50 feet people would line up by 8 am to reserve chairs. By 8:30 most all the chairs were taken. My grandkids took up the chore of saving chairs for our group. We were actually in our chairs from 8 am to 2 pm and then we would release them to other guests. I was happy to see additional chairs set up on the courtyard on this trip. We ate lunch at the pool every day. As in past years, the shrimp ceviche, grilled mahi-mahi, and grilled chicken Caesar salads were great. Special thanks to Victor, Richard, Carlos, Raul and Francesco for their great service by the pool every day. The portions are good and the prices very reasonable. As usual Warren was ever present to ensure excellent food service. We watched the Super Bowl at the Ceviche Bar. The hotel set up several extra tv’s to ensure good views of the game. Special thanks to Arturo the bartender and all the waitresses for their great service. We ate dinner twice at Champions Sports bar (which is on site.) The wings and nachos were great. We ate twice at the Mikado Restaurant. Once we had sushi and our second trip we had the tepanyaki experience with the chef cooking the meal at our table. Both meals were excellent. I used the gym every morning. Special thanks to Adrian and Gonzalo for opening the gym early each day so I could make it back to my room for a shower before breakfast. Our rooms were cleaned and stocked daily by several different ladies who did a wonderful job. A note of thanks to Gladys who coordinated the staff for our room cleanings. Check out was handled by Fernanda. She is very capable and polite. The computers were down when we departed. Fernanda told me they would send me an email with a copy of my folio. I had checked the bill the day before we departed and everything was perfect. Adrian, the bellman drove us to the airport when we were departing. It took two trips to get us all there. Thank you! Before we departed, I met with the director of rooms and he told me to contact him when we finalize our plans for November and February. However, the Marriott website shows the hotel is already sold-out for our November dates. So we have made reservations at the a different resort for November. Maybe will return in February of 2024. Should we not return, we have loved our 20 years of vacations at the Marriott and the staff at the Marriott will always remain dear to us.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi Kevbat, Many thanks for your loyalty and for taking the time to leave your kind words and observations following your recent stay with us at Marriott Puerto Vallarta Resort & Spa. We are delighted to know about your 20th Annual February visit and that you’ve enjoyed, as always, all the details that we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We truly hope to host you again next year so we can offer you the remarkable experience that you and your family deserve. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a week at the Marriott in Puerto Vallarta. We had one margarita and one shot of tequila around 12:30 pm. At 2:30 everything went black. I remember having fun in the pool and I don’t remember anything until I woke up in my hotel room at 8:30 pm. I was told the lifeguard carried me to my room. I went with 4 other family members and they all had the similar experience of not remembering anything. We have been going to Puerto Vallarta for at least 15 years and nothing like that has ever happened before. This happened on are second day and we were so embarrassed to go to the pool because we had know idea what we had done. Everything I have read on tainted tequila was exactly what we went through. Please be careful in Mexico.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi 842nannettep, We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a deficiency that is very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that the areas you have raised are under close revision with the Department Heads. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wedding tonight, music blaring since 6 and told they have a “permit” until 11. Marriott should be ashamed of themselves, can’t Ned the money that much, or…maybe they do, better get insurance for your fixture trips, could be going under, or they have no respect for other guest or neighbors
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi stevepN4319RQ, Thank you for taking the time to share your feedback after your recent visit to the Marriott Puerto Vallarta Resort. With great concern, we learn about your experience during your stay and we deeply regret your disconcert for noise of the private event. We regret to know that the music was so loud as we try to create the most pleasant atmosphere in order to deliver the relaxing, indulging, and luxurious getaway in Puerto Vallarta that our guests seek. We will take your comments seriously as part of our constant commitment to improving our service levels and guests' experience. Please accept our sincere apologies for the inconveniences this situation may have caused you and your family. We appreciate your insight, and you can rest assured, we will review your comments with the appropriate department to improve our service flaws and prevent the recurrence of incidents of such a nature from happening to our respected guests. Warm regards Warm reagrds
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The puerto Vallarta Marriott is currently (3/4/2023) having a wedding event at the hotel. The music IS EAR SPLITTING. The music started at 6 pm and goes until 11 pm. The music is so loud you cannot talk to another person in your hotel room. I am outraged and will never stay at another Marriott. Total disrespect for their guests.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi sarahpS7787ON, Thank you for taking the time to share you experience after your recent visit to the Marriott Puerto Vallarta Resort & Spa. With great concern, we learn about your experience during your stay, we deeply regret your disconcert for the noise of the private event held in the property. Please accept our sincere apologies for the inconveniences this situation may have caused you and your family. We appreciate your insight, and you can rest assured we will review our current events service and procedures to convene with all of our guest expectations. Appropriate action will be taken to correct our miscalculation and prevent recurrence of such action from happening again to any of our respected guests. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future. Once again, thank you for sharing your feedback as your comments are truly valuable for us to improve our service levels and product. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a lifetime Marriott Titanium Member. My partner and I recently stayed at the Puerto Vallarta hotel in The Marina. We’ve stayed at this property a number of times. It is the only Marriott property that does not upgrade Marriott’s best and most loyal customers. In fact our room was sub par with no view. This aside, the hotel was hosting a corporate event complete with band, party, speeches and fireworks just outside our window. There was no consideration for the hotel’s other guests. The front desk staff were indifferent. On a positive note, the hotel staff elsewhere were polite and friendly. This hotel needs to treat their best clients with the same standard and courtesies as they experience in Canada, the USA, Australia, Asia and Europe. Yes, you are vacation property but you still fly the Marriott flag.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi John S, We really appreciate your loyalty and the time that you have invested in writing an overview of your stay with us. Please receive our apologies for the situations that marred your stay and for falling short of your expectations of our customer service. We are working on a daily basis to exceed our guest’s expectations and we will take the proper measures to prevent reoccurrences like this in the future as it is our policy to comply with the desires of our guests by offering equal service and warm and courteous customer service, comfortable accommodations, and excellent food quality. We encourage our guests to provide us with their feedback in regard to our services during their stay in order for us to be able to offer them the best memories and experiences. Please be certain that all your feedback has reached our Management and we will work in our opportunity areas. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst customer service ever!! Very rude staff members especially coffee shop. Ordered mexican wrap but they refused to provide me salsa and guac because they didn’t prepare. Ordered margarita pizza but only cheese and tomato and almost no basil. I asked if that pizza is tomato pizza but they are just laugh. I hate Marriott hotel and my life and i will discontinue Marriott credit cards as well. Room was dated and nasty sewer smell. All dirty stain on couch.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Puerto Vallarta, Other at Marriott Puerto Vallarta Resort & Spa
Responded 1 week ago
Hi supersooyoon, It is with regret that we read the comments about the issue you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that this customer service process does not meet the usual standards from our resort and brand, and we have taken note of our opportunity areas kindly mentioned in your overview. We really appreciate your feedback and is our hope that you will not let an isolated stay tarnish your perception of our hotel for good, and that you would accord us, at some point in the future, a renewed opportunity to reinstate ourselves in your good faith and show that we are worthy of your kind patronage. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$224 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casamagna marriott puerto vallarta resort & spa hotel puerto vallarta, casamagna marriott puerto vallarta resort and spa, marriott puerto vallarta, puerto vallarta marriott
FORMERLY KNOWN AS
Casa Magna Marriott Puerto Vallarta Resort & Spa
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
433
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Claim Your ListingMARRIOTT PUERTO VALLARTA RESORT & SPA - Updated 2023 Prices & Reviews (Mexico)
Frequently Asked Questions about Marriott Puerto Vallarta Resort & Spa
Which popular attractions are close to Marriott Puerto Vallarta Resort & Spa?
Nearby attractions include Mexican Fiestas at Velas Vallarta (0.3 miles).
What are some of the property amenities at Marriott Puerto Vallarta Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Puerto Vallarta Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Puerto Vallarta Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Puerto Vallarta Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Puerto Vallarta Resort & Spa?
Conveniently located restaurants include Mikado, Las Casitas, and La Terrazza Di Roma.
Are there opportunities to exercise at Marriott Puerto Vallarta Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Marriott Puerto Vallarta Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Puerto Vallarta Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marriott Puerto Vallarta Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Marriott Puerto Vallarta Resort & Spa?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (2.6 miles).