Well. We checked in yesterday and this is technically day one. We had deluxe ocean view w breakfast. (Breakfast staff very helpful outside of this review) was told ion phone elite upgrade was good and assigned at check in. Unfortunately that could not happen but then said no problem move next day as we have a longer stay. They said 1. Then I checked at noon and they said 2 hours. Then I checked in again and they said 330. Finally ready near 4. We check desk go to room and room looks at buildings and right by elevator - not nice. They show us 2 other rooms and one was on second floor ok view. The other we would have taken even though it still looked et air conditioners it still has better ocean but they tell us at least one hour or more . We have been dealing with this all day drama already, we are just done. We are here for a wedding and have to go to rehearsal/ dinner get ready etc. but beyond that: internet a nightmare. The upgraded WiFi has issues. Spent hours trying to get support. Still trying. We did not get our room serviced so we wouldn't inconvenience w room change -asked for maid service- still nothing. The other is nickel and dime and no service mentality. And to others - we still have not gotten a minibar menu but other guests said you will be charged even for using your coffee!! Everything is charged And lots of bait and switch. Your "free drinks" as part of charge is just 3 choices of low quality watered down drinks If you understand Spanish like I do expect to hear the derisive comments staff has for you . Over all not impressed. Much better service and experience at even Marriott courtyard level in Hawaii Resort spa experience severely lacking. I will add more as we have 70 people in our party and I want to be open to ours being an anomaly experience. Will update at end of stay…
Excellent hotel, beautiful and clean. The staff is very nice, the people from the door are very helpful. Specially Ramiro, Gustavo and José. We had an amazing time. They have a few restaurantes with great food and a sports bar.
Totally agree with everything "Simply the best" has mentioned about this hotel. From the time we arrived we were made welcome by Daniel (Head Porter) who was always very helpful and very obliging. Guiermo was also amazing. We instantly felt very happy with this hotel. Great start to our 12day stay. We received excellent service on the front desk from Bryan and Christian. Our Oceanview room was perfect and Griselda our maid was very friendly and keep our room very clean. Sofia in the cafe, made the best coffees and was always smiling Diana, the pool attendant was also the same and Richard the pool server. All the staff in the hotel were the best. The location is perfect, the beach is beautiful, the pool is excellent. Short taxi ride to town and shopping centers. We can not wait to go back. We have stayed in PVR many times and this will be our hotel of choice in the future…
To say we love this place is an understatement. Another amazing trip to PVR in the books. Where to start?? Giermo (sp) at the bell station AMAZING. Raul at the pool AMAZING. Wait staff at all restaurants and bars were incredible. Room was amazing and clean. Shower was great. Can’t say a bad thing. Absolutely the best place to stay in PV. Hats off to the entire staff from the GM down. Can’t wait to come back.
Good things - beach was beautiful, restaurants were really good, staff was courteous, we had an ocean view room that was fantastic. None of that however over compensates for all the inconveniences of the stay. The digital key never worked, had to check in on site bc of that and it took almost an hour. Our door lock was broken and had to be replaced, missed a scheduled tour bc of the wait. One of the elevators was broken and the wait was incredibly long. Housekeeping never replaced toilet paper and we ran out almost daily. Make sure you reserve a cabana bc the beach and pool chairs are all taken by early morning. Just not what I normally expect from a Marriott.
nice location, sunny, nice pool, food, drinks, and nice staff. The concierge Ernesto Aguirre addressed me on a first name basis every time I saw him and had some good recommendations on excursions and getting around which I also appreciated. The offer kayaks, paddle boards, bikes, tennis, and basketball as activities that you can do onsite which I appreciated. Zipping over to Sayulita or the downtown Puerta Vallarta area was trivial, as was arriving from the airport. Overall nice location for the area for a quick sunny getaway.
I'm more of a Yelper than a TripAdvisor review giver, but know that international hotels are more recognized by TripAdvisor, I had to leave this wonderful review. First of all, the Marriott is beautiful; once you walk in you can get a sight of the pool + beach and after the helpful valet service assists you with your luggage, you'll be greeted by the concierge to your left who will find you the best room available. Now, I can go on and on about the hotel itself, like the always working cold AC (which is huge when you're in Mexico), or the ever relaxing group at the Marriott hotel spa, or the wonderful lady at the gift shop who wakes up early to help out people going on the expeditions/touristy stuff. But this review is mainly based on the wonderful pool that the Marriott provides its guests. First of all, it's huge surrounded by plentiful beach chairs as well as cabanas (which go for $60 USD for the whole day). The real gem is the service however! As someone who appreciates good service, I am obligated to always write a positive review for those who go above and beyond. Armando is this very reason along with the wonderful staff that worked that day. Not only was Armando attentive and helpful in answering all our questions, but the guy just had the best smile on his face and was willing to go above and beyond for whatever was needed. His positivity really affected us as we were able to enjoy our time and we looked forward to our interactions with Armando as well. I'd love to write an absolute thesis as to our experience at the Marriott which included a breakfast buffet that also had a very attentive and vivacious work staff (who took care of our group which consisted of 11 very hungover wedding guests) and also the cooking staff which were able to make some great eggs and omelettes as wished. My basic summary is as a first timer in Puerto Vallerta, going to the Marriott was the best decision as we had a wonderful valet team (sorry I didn't catch your names), a great concierge (sorry I didn't catch your names), a laidback staff and the strongest masseuse team at the Ohtli Spa, the amazing team at La Estancia (thank you for accommodating our group of 11) and the truly fun and friendly crew at the Marriott pool led by Armando (you guys make some amazing Miami Vices). Choose Marriott Puerto Vallarta for the location and fun, but most of all, the hospitality.…
Amazing location and Ruben & Ernesto were so wonderful in making sure our experience was amazing. Ruben was always willing to help in any way he could. One night we left the resort and brought them back tacos for all of their kindness.
We were highly satisfied with this hotel and it ranks in the top 1% of all Marriott's we've visited. I'm ambassador level with Marriott and Platinum for life. I took my wife and kids here for 2 nights, prior to moving to St Regis. I'm rating the property excellent for a 4 star, but as expected, it is not as luxurious as a St Regis or 4 Seasons. The food, bars, drinks, location were all wonderful. We had a Jr Suite, but it was more like a full sized suite at most hotels. Our location was the main tower which was centrally located and overlooked the main pool. The daily breakfast was amazing on on par with JW Marriott or St Regis. The pool had quite a few people, but there was always plenty of seating and relatively fast service. It's also very convenient to reach the hotel as it's only 7 mins from airport. The planes though are not distracting - I never noticed them. I did not get in to the ocean with my kids because a person was attacked in the middle of the night by a crocodile a few years ago - and because I was leaving to stay at a different beach if a few days. It's still probably incredibly safe. I would definitely go back and do suggest hotel for romantic getaways, honeymoons on a budget, family trips, or boys/girls weekends. My only complaint about the hotel is it took me 43 minutes from being seated at the Hibachi place to being delivered my first drink.…
Very nice hotel, all staff is so welcoming and attentive. Spa, pool and all installations are very beautiful. Rooms are comfortable and spacious. Bars and restaurants with good food and service. Would definitely stay here again.
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