Took a week to try a new place in Vallarta as Velas Vallarta has gotten a bit tired and not updated. The Marriott being totally renovated did not disappoint. Beautiful pool and much nicer beach. The staff was attentive and loved the sitting in the giant swings in the afternoon. Picked out a quiet shaded palapa everyday and literally let the day slip away was a phenomenal trip and will return. This is a beautiful place! Lobby taco tequila bar is a must.
We recently stayed here and was frankly a bit nervous prior to arriving due to the Covid situation. All in all the property is very clear at checkin and via signage what is expected both of staff and guests. All staff wore masks at all times and seating in bars and restaurants was spaced out for distancing. Property itself is gorgeous and spotlessly clean. Room was decent sized, had a very comfortable bed and a great shower in the bathroom. Service in bars was great and food was quite good as well. Great chicken wings in the pool bar! Compliance with guests wearing masks was good but could have been better. No complaints at all and would definitely consider staying at this property again.
We had a wonderful stay at the resort. Ramon the doorman greeted us and sent us off on our way with great recommendations for restaurants and things to do. Janet at the front desk was very accommodating upon checkout and Victor at the tequila bar and Raul on the pool deck were excellent hosts, offering us tastings and even more great recommendations for things to eat and drink while we were staying there. We were there for about a week and loved every minute of it. The housekeeping was very prompt and polite and even left us a “happy anniversary” sign on our door and a heart made prom some colorful rice on our bed. (Sounds messy I know, but it was on an additional sheet they put on the bed so it was easy to clean up) Overall we were absolutely delighted by the service and would absolutely recommend the experience we had to our friends and family…
This was one of the most incredible vacations we have ever had for service and food! It was much needed given all our current circumstances with the pandemic. Right away when we arrived you stepped on this hard sponge thing, they gave you a pump of hand sanitizer, and they took your temperature all before you entered the lobby! (This is standard procedure and is executed each time you return to the hotel, and at every entrance to each of their fabulous restaurants.) Hand sanitizer is readily available and face coverings in public spaces are required. Upon our arrival we were warmly welcomed by Ernesto and made as to feel we were long time friends! Ernesto's kindness and enthusiasm continued each time we saw each other throughout the week we stayed there! While we briefly waited to check in Daniel from the lobby bar made us feel at home by bringing us any beverage we could think of! Daniel was there every late morning to help us start our day on the right foot! His attention to detail with our drinks, remembering little things we talked about, and his amazing singing voice made us so happy and excited to see him everyday! When we decided to lay by the amazing pool for the day Carlos went above and beyond to make sure we were never hungry or thirsty! Carlos sat with us our final night and shared some amazing recommendations for places to visit when we come back (which we do frequently). We shared family photos and he really made us feel special and important, he remembered out names from day ONE! The last few days of our vacations we finally decided to check out their breakfast... OMG AMAZING!!!! We aren't huge breakfast people but I am sad we decided to try it so late in our trip! Roberto was our server the last 2 and only 2 times we went there. HUGE variety! Awesome custom made omelets by the best chefs!!! Roberto made sure out mimosa's never ran out and was so welcoming each time as if he was entertaining us in his own home! I really can't say enough about this hard working, people pleasing, amazing staff!!!! We loved it so much we will be back in another month!!! THANK YOU THANK YOU to everyone else that made such an impact on our vacation!!!! OUTSTANDING JOB MARRIOTT PV!!!!!…
We spent 4 nights at the Marriott Puerto Vallarta and this was wonderful! The room was spacious, the service was good, and there was a good choice of restaurants and bars. We have visited various beach resorts around Mexico, and this has so far been the most relaxed visit! We will certainly return. The pool area is beautiful and the beach very clean, we enjoyed it all a lot. Very friendly service everywhere helped to make our stay perfect.
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