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The Westin Resort & Spa, Puerto Vallarta

Expedia.com$105*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Westin Resort & Spa, Puerto Vallarta
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1,808 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa, Puerto Vallarta
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Showing 1,531: English reviews
Reviewed April 6, 2017 via mobile

I have been blessed to stay in many fine establishments but I now consider The Westin in PV home when i visit here. The amenities and food are to die for . The beautiful resort , pools and beaches are also spectacular but my favorite thing about The Westin is the staff. They are gracious and humble , always welcoming...

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Helpful?
Thank Cole B
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Cole B, Thank you for your valuable feedback and we will most gladly give your acknowledgements to our Front Desk Manager. We hope to see you back soon so you may continue to enjoy our facilities and activities. Stay well.

Fort Worth, Texas
Reviewed April 5, 2017

I have stayed here twice. Love the hotel, rooms are modern, large, view of ocean. The breakfast buffett has more variety than needed, one will never go hungry. Beach lounge chairs and umbrellas available - either on sand or grass. Good wait service on the beach. Beach was nice, stayed once in November and once in February, easy to swim....

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Helpful?
Thank Melanie R
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hi Melanie R, Thank you for your feedback and loyalty. We know you had a great time and we hope to see you back soon in the near future so you may continue to enjoy our pool and Beach area, buffet style our facilities in general and our staff. Be well.

Mexico City, Mexico
Reviewed April 5, 2017

Beautiful facilities but everything outside of the physical setting was the worst. If you make the mistake of not booking directly through the hotel, you better hold onto your hat because you're going to have a very unpleasant stay. Even as a Gold SPG member, the hotel staff treated us like second class clients when they noticed we didn't book...

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Helpful?
3Thank Dr-Poon
Eduardo B, Guest Relations Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Dear Dr. Poon, I am sorry to hear about your experience with us. Please know that a message was sent directly to you to follow up the details of your stay. Be well.

Leon, Mexico
Reviewed April 5, 2017 via mobile

Room was very clean, pool warm, service exceptional! I will definitely come back to the Westin! Highly recommendable. Proud to be an SPG member! The property is very close to Marina Puerto Vallarta, where you can find restaurants to dine at night. The beach is very clean, and staff will do their best to attend you the way you need...

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Helpful?
Thank RickyKim
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello RickyKim, Thank you for your valuable feedback and we appreciate your loyalty. We are perfectly located within a 5 minute drive to the airport a 5 minute walk to the Marina Boardwalk and a 20 minute drive to downtown Malecón. We hope to see you back soon so you may continue to enjoy our facilities and activities. Until then...

Alexandria, Virginia, USA
Reviewed April 4, 2017 via mobile

Stayed at this lovely property for a work conf, and made a vacay out of it. The staff was nice, and the location is very picturesque. But it's time to update. The bathrooms have very poor lighting and shower heads that need cleaning (visible mold). Bed was comfy...slept VERY well. AC had a hard time keeping the room cool enough...

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Helpful?
Thank JLJ22312
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed JLJ22312, Thank you for your feedback. On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta, I would like to offer you our most sincere apologies for the inconveniences experienced during your stay. We have sent you a message so we could follow up on the inconviniences mentioned. We hope to hear from you...

Montreal, Canada
Reviewed March 28, 2017

This resort is located nearby the Marina, along other larger hotels/resorts, and not so close to the town's centre, making it an ideal place to rest far away form the hustle and bustle of the more lively areas, without in as much leaving the core of Puerto Vallarta. The hotel is a tad bit aged, circa 1970 judging by some...

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Helpful?
1Thank Eisosnane
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Esteemed guest, On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta, I would like to offer you our most sincere apologies for the inconveniences experienced during your recent stay. Thank you for your feedback; your acknowledgements will be passed on. The comfort you derive from our facilities and service is our main objective. Rest...

Virginia Beach
Reviewed March 27, 2017

The hotel is not handicapped accessible(Wheelchair). I had to have assistance to get onto the curb just to get inside the hotel, nor are the rooms/sidewalks accommodating. You will have to rent the equipment that you will need for your room and the beach.

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Helpful?
1Thank lewisbale
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello lewisbale, Thank you for your feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

Grand Rapids, Michigan
Reviewed March 27, 2017

I agree with most reviews that The Westin rooms are getting a little worn and dated, but overall we found the room clean and in good repair. We loved the pool area, very fun with lots of different places to sit. Beach view is great with lots of loungers. The actual beach was not much, but that is to be...

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Helpful?
1Thank Michigancold
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Michigancold, Thank you for your valuable feedback and description of our sorroundings, property and staff. We hope to see you back soon at this your home away from home. Be well.

Virginia, USA
Reviewed March 26, 2017 via mobile

The grounds, pool and beach are beautiful. If you are looking for relaxation this is a good spot. The negatives are of the first-world-problems sort, so I'll call them annoyances. First, I don't understand the other reviewers' high praise of the staff. We found them nearly uniformly unfriendly. (Exception: the valets). This was a total contrast to our experience the...

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Helpful?
Thank Donnmein
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello Donnmein, On behalf of the management and staff of The Westin Resort & Spa, Puerto Vallarta, I would like to offer you our most sincere apologies for the inconveniences experienced during your stay. Thank you for your valuable feedback and we hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well,...

Minneapolis
Reviewed March 26, 2017

We had a chance to visit here and compared to the beaches up the coast the beach was not the highlight. Being close to the restaurants and shops in the Marina area a plus. We did not do the all-inclusive and found things ok

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Helpful?
Thank drdayoff
Eduardo B, General Manager at The Westin Resort & Spa, Puerto Vallarta, responded to this review

Hello drdayoff, Thank you for your feedback. We are within a 5 minute walk to the Marina and about a 20 minute ride to downtown. Hope to see you back soon so you may continue to enjoy the property and of course Puerto Vallarta. Stay well.

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about The Westin Resort & Spa, Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $67 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#19 Luxury Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa, Puerto Vallarta staff and other travelers.
64 questions
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Questions? Get answers from The Westin Resort & Spa, Puerto Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for the higher floors.”
Wilblnd, 3 days ago | Read review
“Select an ocean view room”
AmigoPennsylvania, 3 days ago | Read review
“The ocean view was amazing”
evelyng495, 3 days ago | Read review
“We were on the 7th floor facing the ocean and pool. I can only speak for our location, but it was perfect.”
  • View from our 7th floor room
lionspurr, 2 weeks ago | Read review
“Rates were not expensive especially for a resort. No resort fees either. Ask for a high level room.”
111kadia, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$105* /night
View Deal
getaroom.com$181
Hotwire.com$105
Orbitz.com$105
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*Disclaimer
Prices are for 1 room, 2 adults
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