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The Westin Resort & Spa, Puerto Vallarta

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Paseo de la Marina Sur No. 205 Marina Vallarta, Puerto Vallarta 48354 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1692)
360
Panoramas (20)
Room & Suite (668)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Puerto Vallarta
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
Experience the charm of a vibrant Mexican city from accommodations at The Westin Resort & Spa, Puerto Vallarta. Our beachside resort in Puerto Vallarta, Mexico sits on 410 feet of private Pacific Ocean beach, just 15 minutes from downtown where you'll find quaint cobblestone streets, lively shops, excellent dining, and a pulsating nightlife.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Kids club
Parking
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Marina View
Hotel links
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Location

Full view
72Somewhat walkable
Grade: 72 out of 100
13Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2,231Reviews136Q+A100Room tips
Traveler rating
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Popular mentions
amelia m wrote a review Oct 2
Cancun, Mexico341 contributions148 helpful votes
We love the hotel. This is not our first time at the Westin. It is in a beautiful beach with great services and excellent attention from all the staff members. As I am Bonvoy member, we got a room upgrade and had a wonderful space and a heavenly bed with an espectacular ocean view. The swimming pool is big enough for having social distance and enjoy, and the food is very good. Great internet service and free parking.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 2 weeks ago
Esteemed ameliam86, Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.
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Gaby_L00 wrote a review Sep 2020
San Francisco, California73 contributions7 helpful votes
I stayed here in March 2020. Overall it was a lovely experience. Everything was very clean. The decor created a nice ambience. Very large pools with a separate area for families with children. My husband and I stayed on the other side of the pool which was mostly adults. The beach was ok but nothing to brag about - I believe it’s a manufactured beach that was created specifically for the hotel. The spa was AMAZING. We had the couples massage and it was incredibly relaxing. The drinks and food at the pool bars was amazing. Especially the ceviche and mahi mahi dishes. They also have on site photographer service that offers VERY fair and BEAUTIFUL photos. I can’t stress it enough, whether you’re celebrating a honeymoon or enjoying a family vacation, you really should do a gorgeous and unforgettable photo shoot. The beach shots are incredible. I will upload a photo for you to see the quality. // So why did I give 4 stars and not 5 stars? I did have some concerns. We were under the impression that this hotel advertised special resort packages that we could buy to get discounted foods and drinks. However when we arrived no such package was offered. So we ended up spending quite a bit more that we think was reasonable for food and beverage. Additionally the hotel had advertised special honeymoon services such as a complementary bottle of champagne and a private dinner. However when we showed up they did not provide any of these special perks despite us explaining we were there on our honeymoon and wanted to celebrate in a special and romantic way. // overall 4/5 and I would definitely stay here again. It is extremely lovely and comfortable hotel, for couples or for families.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 3 weeks ago
Esteemed Gaby_L00, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.
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prcarlita wrote a review Sep 2020
California29 contributions1 helpful vote
Stayed here one night and the views are amazing. I gave 3 stars because I paid for an upgraded junior suite and wasn't told until arrival that the beach club lounge was closed. That was the main reason I upgraded. Also the jacuzzi on the balcony was broken, only two jets worked out of the 6. Disappointing for a westin property, which has such an amazing reputation. Food was good, drinks were not good. The bar at the pool closed at 5pm but the pool closed at 10pm. So people brought their own bottles from their rooms. We were all on vacation and should not have had to worry about finding liquor. The bellman were amazing. Thank you Pedro, who was so pleasant for the entire duration of our trip. I would recommend people to stay at another all inclusive resort, it is cheaper and more amenities are open.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded 3 weeks ago
Esteemed prcarlita, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences. Be well.
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Lois L wrote a review Sep 2020
19 contributions
I stayed at the hotel as stop 1 on a week trip in Puerto Vallarta. They provided a room upgrade with a jacuzzi & ocean view. When we would leave our room there was a great view of the marina from our floor which was within walking distance. I truly appreciate the staff and security as we forgot and left our valuables in the room safe. They tracked us down to inform us & when we got there, ensured everything was still as we left it. Amazing as the situation could have been very different for us. My many thanks again to the manager, the loyal and humble staff. Definitely #1 in my opinion.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded Sep 11, 2020
Esteemed 142loisl, Thank you for your feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.
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JoeRMtz wrote a review Aug 2020
Indianapolis, Indiana77 contributions11 helpful votes
We planned a week escape and went to a favorite city and a new to us hotel. We were greeted by fantastic bellman and front desk staff. Our room was fantastic! Then it went sour. The restaurant staff were awful at lunch and dinner. The order was wrong and they were rushing through the entire experience. There were only 3 tables. Not sure why there was a rush. Same experience at dinner and every breakfast. We quit eating dinner at the hotel; though we wanted to so we could help out hotel staff. Until our last 2 days...we met Juan. He is the model Westin/Marriott employee. Get rid of the others. Pool. What a beautiful area!! But again the staff working the pool were the worst. Over the course of three days not one time were we asked if we'd like a drink or food. We ended up taking a walk down the beach to the Marriott and had food and drinks there. Again it was clear that the pool staff did not want to work there. Hospitality. Those people are AWESOME! Bellman: Adan and Pedro are AWESOME! Find pool and restaurant staff like these men and women and you have a winning hotel. I'm not sure we'll be back to this hotel. The pool and hotel facilities are incredible! But the staff at the restaurant and pool are awful.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Eduardo Ballesteros, Director General at The Westin Resort & Spa, Puerto Vallarta
Responded Aug 27, 2020
Esteemed joeyRMtz, Thank you for taking the time to send us your feedback. Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We would like to contact you regarding this situation so if you could give us a contact phone number or email we wold really appreciated it or also contact us at this email: fernanda.guerrero@westin.com so we can give the proper follow up. We apologize for the inconveniences. Be well.
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PRICE RANGE
$107 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa puerto vallarta hotel puerto vallarta, westin resort and spa puerto vallarta, westin puerto vallarta, westin regina puerto vallarta, puerto vallarta westin, westin hotel puerto vallarta, westin resort puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
280
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Frequently Asked Questions about The Westin Resort & Spa, Puerto Vallarta
Which popular attractions are close to The Westin Resort & Spa, Puerto Vallarta?
Nearby attractions include Papier Mache (0.3 miles) and Galeria Amores (0.3 miles).
What are some of the property amenities at The Westin Resort & Spa, Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Resort & Spa, Puerto Vallarta?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Puerto Vallarta?
Conveniently located restaurants include Los Mariachiles, La Barra Cerveceria, and Bakal.
Are there opportunities to exercise at The Westin Resort & Spa, Puerto Vallarta?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Puerto Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Resort & Spa, Puerto Vallarta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Resort & Spa, Puerto Vallarta offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Resort & Spa, Puerto Vallarta?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (2.0 miles).