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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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Boulevard Francisco Medina Ascencio Zona Hotelera Norte, Puerto Vallarta 48310 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$75
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$134
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1160)
360
Panoramas (39)
Pool & Beach (245)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Travelers' Choice
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer.
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Full view
Property amenities
Free parking
Free internet
Pool
Free breakfast
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Airport transportation
Paid private parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Private beach
Private balcony
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Charming
Languages Spoken
English, Spanish

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
23Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
3,282Reviews324Q+A100Room tips
Traveler rating
  • 1,539
  • 1,108
  • 401
  • 134
  • 100
Time of year
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Popular mentions
ErinMadsen wrote a review Apr 2020
Whitefish, Montana24 contributions6 helpful votes
Really charming and thats a big reason why I chose this hotel. Food was mediocre and so were the drinks and entertainment. Beach club was a joke but beach itself was nice and you could walk either direction for quite a ways. Really far from downtown though and I think that is my biggest drawback. Loved the room though!!!! Beach club was several blocks away and you could either walk or take a free shuttle to it but the shuttle took just as long as to walk.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
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Response from HaciendaBuenaventura, General Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Responded May 2, 2020
Dear guest: Thank you for sharing your 4-star evaluation with us; we know that we still need that additional touch to achieve a 5-star rating. So please, do not hesitate to visit us again to improve your perception and surprise you. We are taking important actions about the quality on odd and drinks. We will show you our growth through the constant training in service of excellence that we have as a work team; and also, innovation in the form and types of services we offer, from our reception, theme restaurants, spa, to our exclusive beach club. For all of us who collaborate at Hacienda Buenaventura Hotel & Mexican Charm, their evaluation is very valuable and they encourage us to continue serving you as you and your family deserve. Sincerely Angelica Hernandez General Manager Hacienda Buenaventura Hotel & Mexican Charm
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Vacation17946829447 wrote a review Apr 2020
1 contribution1 helpful vote
Back for the third year in a row and never disappointed. It's like going to visit family for a reunion every year. The staff are the best of any hotel I've ever been. They remember you from the years before. I can't believe the the review of the horrible food and the music at night is too loud and goes too long. If you have to go to bed so early and can't stay up past 10:00 p.m. (most people complain the music cuts off too soon - agreed here - it should go till midnight), maybe you should stay home and the food is exceptional every time we've been with tons of variety. As for the smoking - smokers have rights as well as non-smokers. Remember that you non-smokers. If you don't like to be around smokers and have to plug your nose to walk by the courtyard (such an hilarious exaggeration), go to other places in the world or to a 100% non-smoking hotel or country (good luck). Some people on these reviews need to quit the self-righteous attitudes and some kind of entitlement they think they have over other vacationers, the hotel staff, and that they deserve in their minds. Stay home in your backyard. We will all be back next year. Don't change a thing Hacienda - it's perfect as it is. :) You can't please the petty complainers, so keep up the great job and kudos to everyone again. Hacienda - Don't bow down to the non-smokers, (as one lady's review said don't bow-down to the smokers - ha) - you accommodate everyone already and are doing a fantastic job. See you next year. Love yas!
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Date of stay: March 2020
1 Helpful vote
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Response from HaciendaBuenaventura, Gerente at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Responded Apr 9, 2020
Dear guest: Thank you for sharing your evaluation with us; we know that we still need that additional touch to achieve a 5-star rating. We promise you to work in the points that you marked in your opinion, so please, do not hesitate to visit us again to improve your perception and surprise you. We will show you our growth through the constant training in service of excellence that we have as a work team; and also, innovation in the form and types of services we offer, from our reception, theme restaurants, spa, to our exclusive beach club. Also, thanks for our comments about the smoking issue, we are working so hard now to make all happy and be able to share same space without problems. For all of us who collaborate at Hacienda Buenaventura Hotel & Mexican Charm, their evaluation is very valuable and they encourage us to continue serving you as you and your family deserve. Sincerely Angelica Hernandez General Manager Hacienda Buenaventura Hotel & Mexican Charm
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anytime090556 wrote a review Mar 2020
Saint Francis, Minnesota1 contribution1 helpful vote
The place was bad, with awful food. Band played to late for us as we go to bed early. People were not friendly and staff at front desk had no clue what was going on. Our room had no cold water in shower and was a total dump, never offered an upgrade until I asked for one.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from HaciendaBuenaventura, General Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Responded Apr 2, 2020
Dear guest: In a very honest and personal way and of all the work team that makes up Hacienda Buenaventura Hotel & Mexican Charm, I appreciate the time you took to share your comments with us; I sincerely apologize for the lack of service we had with you as a team, I regret not having had the opportunity to talk with you personally, since it would have been a lot of feedback to meet you and receive your impressions directly to take the immediate actions on the food, water and music issues. At Hacienda Buenaventura Hotel & Mexican Charm, we take your comments and evaluations very seriously, so be assured that we will speak with all the staff that intervened in your stay to encourage them to correct, we will emphasize the quality and warmth with which they should be treated you and your whole family. We regret not having met your expectations, we offer you a sincere apology and we assure you that we will continue working to improve. Sincerely: Angelica Hernandez General Manager Hacienda Buenaventura Hotel & Mexican Charm
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destinysmith1992 wrote a review Mar 2020
1 contribution1 helpful vote
My room was infested with bugs, they were on the beds and bathroom sink. When brought to the front desk attention the man laughed and said it was no big deal because they were termites. They ended up moving us to a different room on the first floor. No apology was given, I will never stay there again. Also there is no elevator.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from HaciendaBuenaventura, General Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Responded Apr 2, 2020
Dear Smith: We appreciate in advance the time you took to share your comments with us. Like i told you in the other platform, I personally apologize for the lack of communication and service in which we have fallen. On a way to improve we are using this time to do an extra clean on the whole hotel to keep giving an extraordinary servie. At Hacienda Buenaventura Hotel & Mexican Charm, we take your comments and evaluations very seriously, so be assured that we will talk to the staff that did not give you the correct attention and, above all, we will emphasize the continuity of a request like yours. We regret not having met your expectations, we offer you a sincere apology and we assure you that we will continue working to improve. Sincerely: Angelica Hernandez General Manager Hacienda Buenaventura Hotel & Mexican Charm
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Barry and Jacqui wrote a review Mar 2020
23 contributions3 helpful votes
If you are looking for a smaller, authentic Mexican hotel with excellent food and amazing staff who treat you like family, the Hacienda Buenaventura Hotel is the place to be! It was like a private oasis in the middle of PV. We stayed at the Hacienda Buenaventura hotel from March 9-19, 2020. Upon arrival, we were greeted by Lucia at the front desk who was super friendly and helpful with efficiently checking us in and helping us with questions throughout our stay. Every staff member we had contact with were extremely friendly and went above and beyond to make us feel welcome and exceeded our expectations from a service level standpoint. Everyone would greet us with a huge smile, a fist bump or hand shake and a "welcome to our family" comment. Although this was our first visit to this property, within a couple of days, it felt like we were coming there for years. A huge shout out to the restaurant staff and managment who worked tirelessly every day setting up food stations in the restaurant, around the pool and different areas of the property to make the dining experience more interesting. The food was always very tasty with a great variety of options available. The BBQ night and Seafood nights were a special treat. Although the hotel was not directly on the beach, it was only a short walk (or shuttle ride) to the beach club. The beach club was very well laid out with plenty of beach chairs, umbrellas, fully stocked bar, wait staff and kitchen that cooked up delicious foods to order. The fish tacos and ceviche were amazing! The al a carte, specialty restaurant (Sabores de Mexico) was incredible!! Victor, Carlos and the rest of the serving staff (sorry, we cannot remember everyone's name) made every meal special and the presentation and taste of the food was 5 star. The squid was out of this world and we will be thinking of it until our next visit. The bar staff, Ivan, Eduardo, Miguel and everyone else who worked at the bar always provided excellent service and tasty drinks. Again, this is a group who worked tirelessly to make our vacation feel special. The grounds were filled with lush greenery and were impecably groomed. They were always cleaning and fixing the smallest defect to maintain the property which was great. The resident iguanas (which are huge!) frequently came out and walked around the property which was awesome to see. The greatest thing about this hotel was the fact that they did not allow people to smoke at the bar or around any of the eating areas which is hard to find in Mexico and other countries. They even had no smoking areas around 80% of the pool and only allowed smoking at the far back corner of the pool area away from everyone. WELL DONE!!!! The only small negative that we encountered was that they allowed smoking in the small courtyard by the front desk area. This is a beautiful little spot but unfortunately due to the number of smokers in this area, you had to hold your breath as you walked past it to get to the front lobby. It would be great if they made this a smoke free area as well. Overall, this is an amazing property and we highly recommend it to anyone looking for an authentic Mexican experience and excellent hospitality!! We will definitely be back!!!!
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip: They have a good combination of basic and superior rooms. All rooms have a balcony and you will...
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Response from HaciendaBuenaventura, General Manager at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Responded Apr 2, 2020
Dear arry & Jaqui: Thank you for sharing your 5-star evaluation with us; we promise that your comments about the smoking area on the lobby will be taken in consideration. So please, do not hesitate to visit us again to improve your perception and surprise you. We will show you our growth through the constant training in service of excellence that we have as a work team; and also, innovation in the form and types of services we offer, from our reception, theme restaurants, spa, to our exclusive beach club. For all of us who collaborate at Hacienda Buenaventura Hotel & Mexican Charm, their evaluation is very valuable and they encourage us to continue serving you as you and your family deserve. Sincerely Angelica Hernandez General Manager Hacienda Buenaventura Hotel & Mexican Charm
Read more
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PRICE RANGE
$96 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda hotel puerto vallarta, hacienda puerto vallarta, hacienda hotel and spa, hacienda hotel spa puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
155
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Frequently Asked Questions about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Which popular attractions are close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Nearby attractions include Playa Norte (0.2 miles), Xtine (0.07 miles), and Collage (0.1 miles).
What are some of the property amenities at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Conveniently located restaurants include Abbraccio Cucina Italiana, Porfirio's Vallarta, and Restaurante Icú.
Are there opportunities to exercise at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Yes, guests have access to a pool during their stay.
Does Hacienda Buenaventura Hotel & Mexican Charm All Inclusive have an airport shuttle?
Yes, Hacienda Buenaventura Hotel & Mexican Charm All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hacienda Buenaventura Hotel & Mexican Charm All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.4 miles).
Is Hacienda Buenaventura Hotel & Mexican Charm All Inclusive accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.