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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
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1,090 Reviews from our TripAdvisor Community

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Showing 675: English reviews
Phoenix
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The people and service is what makes this hotel a good experience. The housekeeping and maintenance staff is friendly and always says hello. The lady in charge of the Kids Club and activities was great as well as the entire front desk and bellstaff. As for food and beverage... the food was delicious and the staff was fantastic, especially Ricardo... More 

Helpful?
2 Thank Douglas T
Saskatoon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 19, 2016

Had a great time here. The resort was older but was priced accordingly and had everything we needed. There were no elevators so we did get tired of climbing up 4 flights, but we needed the exercise. The food was fantastic and pleased everyone in our party of 11. It was bit of a walk to the beach but once... More 

Helpful?
2 Thank Marla T
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest We appreciate feedback since we work every day to improve our services, we hope to see you very soon here on this his hacienda to continue enjoying our as varied and delicious buffet. Best regards. Marisol Olivier. More 

Montreal
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 14, 2016

We stayed at this resort for 8 days at the beginning of June 2016. Overall the Hacienda Buenaventura grounds and rooms were very clean. The buffet restaurant always had ample choices and the food was quite good. The drinks were quite tasty as well. The beach is a short walk (5 minutes) away and although a shuttle was available, we... More 

Helpful?
5 Thank ap75
Beaufort, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 9, 2016 via mobile

Booked this hotel through bookit.com. There was no room service or water sports as advertised. People and children running and yelling in the halls until 4 am. front desk did nothing.hot tub didn't work.hit by soccer balls by the pool. Management saw this and also did nothing! Only stay here if you like to party all night long, and get... More 

Helpful?
1 Thank Patty B
Campbell River, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 8, 2016

There is nothing to worry about here, for the price you pay it is an excellent deal. The staff are very accommodating, if you have a problem with anything let them know! they will fix it! we didn't have any complaints. special thanks to: Mr. Cesar Soto (manager), Roberto, Alfonso, Dancing Laura, Lucia, Marisol, Joshua, Fernando, David, Cuitlhauc, Antonio and... More 

Helpful?
3 Thank sunsworn
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 17, 2016 via mobile

My family and I stayed there for vacation. I must say that the food is super super delicious there!! Some days of the week they have dinners in the beach club (like a 10 min walking from the hotel) the dinner is served by the sea, with nice music and the wonderful sunset of Puerto Vallarta. You should know that... More 

Helpful?
1 Thank Dulce Yocelyn M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 11, 2016 via mobile

Honestly the internet didn't seem to work except at the snack bar. The staff was a little weird. Also the room had no hot shower. Overall it was a great first experience. Thank you hacienda great food and courteous manner.

Helpful?
1 Thank Roxanne F
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Roxxane: Thank for your you feedback we are working on all that details, on our hacienda we have trained staff to resolve any problem having in their rooms, we work every day to give them the best service, the best quality in their food as well as our BBQ on the beach that are unique and our Mexican night... More 

Surrey, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 3, 2016

We booked last minute and got a deal for 700 for 6 days. Check in was quick. We were put in a room w 1 king bed and immediately were given the run around of no rooms available. Manager came up to our room and escorted us 2 doors down. Was polite and courteous. Hotel is full of local Mexican... More 

Helpful?
1 Thank Sunshiine799
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: Reviews is very important to us, we work with them to improve some details, beach is a place of comfortable relaxation and with its great variety of beverages as well as his snack and clear you can not miss our food à la carte which apart from being prepared with the best quality are delicious and good price.... More 

Portage, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 3, 2016

Just not what we had in mind for an all inclusive vacation. Overall the staff was very nice and prompt. But the hotel itself is run down and is a walk/drive to the beachouse. Not connected to the hotel. I recommend staying at their other resort which is Vista buenaventura or something close to that ;)

Review collected in partnership with this hotel

Helpful?
1 Thank taylorannc
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear Guest: Every day we work to offer an excellent stay have the best quality of food and our buffet offers a variety of delicious dishes. I hope you enjoy our beach club as well as our Mexican night, our live rock as well as our barbecue on the beach. warm greetings. Marisol Olivier. More 

1 review
5 of 5 stars Reviewed May 1, 2016

Since you entered at the hotel you are welcoming with a smile, the food and attention is awesome. The only thing that could be improve maybe is the Internet service, but if you ask for help the staff will be there to lend it out... Thanks to the Hacienda staff you all are great

Helpful?
Thank Daniel V
hacienda_hotel, Director de Relaciones con Clientes at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive, responded to this review

Dear guest: we are delighted that our hacienda enjoy our services as well as your comments are very important to us thanks to them we improve every day. We hope to see you here in your Mexican hacienda to continue to enjoy our flavors and our service. greeting..... Marisol Olivier.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer. ... more   less 

Additional Information about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

Address: Boulevard Francisco Medina Ascencio 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $88 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hacienda Buenaventura Hotel & Mexican Charm All Inclusive 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta
Hotel Style:
#22 Spa Hotel in Puerto Vallarta
#35 Family Hotel in Puerto Vallarta
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