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Hacienda Buenaventura Hotel & Mexican Charm All Inclusive

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Boulevard Francisco Medina Ascencio Zona Hotelera Norte, Puerto Vallarta 48310 Mexico
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Traveler (1420)
360
Panoramas (39)
Pool & Beach (314)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 159 in Puerto Vallarta
Location
4.2
Cleanliness
4.4
Service
4.5
Value
4.4
Travelers' Choice
Enjoy the unique charm of a real Mexican Hacienda surronded by beautiful gardens, traditional decor and perfect facilities for an unforgetable vacation. Hacienda Buenaventura Hotel & Mexican Charm represents a poignant aspect of Mexican culture and tradition and is strategically located at the center of the Puerto Vallarta Hotel Zone. We are located just 10 min. from the International Airport , the Bus Station, Convention Center and Downtown area. We are the perfect choice whether you want to relax and enjoy our facilities and beach club or enjoy everything Puerto Vallarta has to offer.
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Property amenities
Free parking
Free internet
Pool
Free breakfast
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Paid private parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Private beach
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quaint
Languages Spoken
English, Spanish

Location

Full view
74Somewhat walkable
Grade: 74 out of 100
27Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
3858Reviews343Q+A100Room tips
Traveler rating
  • 1,911
  • 1,205
  • 458
  • 155
  • 130
Time of year
Traveler type
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Popular mentions
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Most Recent
angjimz99 wrote a review Jun 23
1 contribution
Terrible customer service, thin walls you can hear everything, restaurants have horrible service- food is bland, beach is not walking distance, pool closes early, stay at a better hotel this is a motel
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Review collected in partnership with this hotel
Date of stay: June 2022
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Maryam A wrote a review Jun 22
Tucson, Arizona9 contributions
Great place, feels like your in Mexico. We will recommend the Hotel to anyone wishing to get the real feel of being in Mexico. The staff was very friendly and hospitable, all of the amenities were great, our room was kept very clean every day and we felt very safe. I loved having a balcony overlooking the pool and beautiful landscaping. Location is very good, between the airport (7 minutes) and downtown (5 minutes)! Easy access to the beach. Definitely recommend to go. Maryam & Kaveh
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Date of stay: June 2022
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Paul G wrote a review Jun 20
1 contribution
Great place to stay, in the middle of everything. We will be returning again and again. The service was fantastic and the food was awesome. Beach was close to the hotel and they had a shuttle to take you and bring you back.
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Date of stay: June 2022
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De A wrote a review Jun 20
5 contributions
Dirty hallways, horrible wifi and subpar food. Servers pool side was the best part of the hotel. They are busy but very attentive to everyone. The landscaping inside is beautiful. From the outside you would not know it was a hotel. Not worth the money.
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Date of stay: June 2022
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Isa S wrote a review Jun 11
Ucluelet, Canada247 contributions18 helpful votes
+1
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta was a good all inclusive hotel for it's price range. The location is great, just a 5 minute taxi ride from the airport, if I remember correctly it was 120 pesos. Our room was roomy, and comfortable, it could of been a bit cleaner especially the bathroom side of things and the floors. Not too lound and short walk or shuttle ride to the beach. Lots of merchants trying to sell you things on the beach and food and drink are limited from the hotel side. When I went, food section was empty and service wasn't great. But at the hotel, at the pool area that was a whole different story, the service was EXCEPTIONAL!! Angeles and Cecar were the BEST servers we've ever had. (And I say that cause we've stayed in other all inclusive in past) They didn't miss a beat, they were efficient, friendly and always offering service with a smile. Honestly, they were the best part of our stay. I cannot wait for them to be able to remove their covid masks to see their friendly faces. All the staff was very friendly. The pool area was nice but they can use new pool towels, many were stained and ragged. This is definitely a family resort. The food was ok, but not to much of a selection so if you're a picky eater, might be tough. Cute little resort! A con would be that the WiFi is horrible, don't plan on getting much work done if you require WiFi, very unstable. Certain times and areas were better but that did make it challenging for us. We were in PV for 10 nights and had beautiful weather every day, (approx 30° +) 🌴😎🍹 end of April 2022 We had a fun & relaxing girls getaway! Pros: Budget friendly, Family friendly and great service Cons: A little outdated, can use some updating. Poor WiFi and rooms can be cleaned better during the stay. Hotel not right on a beach, the beach is located a road down, short 5-8 minute walk, the hotel offers a beach shuttle.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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queen bee wrote a review Jun 5
Canby, Oregon1 contribution1 helpful vote
+1
This place is a great little resort. The food was amazing, every meal we had was so good. Angelas at the pool was very attentive. Every employees was amazing. I wish I remembered all their names! We will be back in August and I will get everyone’s names to give shout outs to. Great time!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Not a lot of English speaking employees but they all do their best which is great. After all it...
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1 Helpful vote
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eobaer9 wrote a review Jun 5
Steamboat Springs, Colorado1 contribution1 helpful vote
This was our first time at an all-inclusive resort and our first time in Mexico and it could not have been a better experience! The staff was very friendly and hospitable, all of the amenities were great, our room was kept very clean every day and we felt very safe. I loved having a balcony overlooking the pool and did not feel like the noise level was an issue at night, especially if you close your door as there was A/C in our room. After reading several reviews we did get a little worried but realized that those negative reviews probably came from individuals who were looking for a different experience. This hotel seemed very family friendly and if you're not ok with noise you should go somewhere else. And even though the resort is not directly on the beach, its less than a 5 min walk and if you get there between 10am-12pm you're likely to get a chair and umbrella. I would highly recommend Hacienda Buenaventura and would definitely book another vacation here!
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Review collected in partnership with this hotel
Date of stay: April 2022
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helenegwu96 wrote a review Jun 3
1 contribution
The food was terrible. It made me sick most of my trip and sick once I got home. The staff was friendly especially the servers in the restaraunt. Check in was over 45 minutes late. The housekeepers didn’t replenish towels, soap or Anything unless asked. I’d never stay here again nor would I recommend them to my worst enemy.
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Date of stay: May 2022
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3kds2dgs wrote a review Jun 2
Mesa, Arizona1 contribution
Great place to stay, excellent service very clean but no access to the beach. Had to take a shuttle. Loved everything about HBV. Hospitality was excellent with the exception of the concierge Dolores (Dolly) pitching a $29,000 vacation package. Beware of the sales pitch with a 90 min obligation in exchange for free excursions & a full day stay at the other newer nicer property. That was not true, it wasted our time & interfered with our vacation plans that day. Very disappointing. Those sales pitch concierge people should be removed as they approach you immediately upon arrival appearing as if it’s part of check in.
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Date of stay: May 2022
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Zoraida D wrote a review May 2022
Philadelphia, Pennsylvania1 contribution
The room is outdated. The hair dryer doesn't work. There are missing tiles in the shower stall. Messy!! The shuttle to the beach is ashame!! The running board came apart as I was departing the shuttle to the beach and fell on the cobblestone road!!! I didn't immediately feel any pain but about 30 minutes later my hand began to swell. I went to the hotel and filed a report which included my water bottle being damaged (dented and scratched). They bandaged my hand but refused to replace my bottle or compensate!!! Worst!!
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Date of stay: May 2022Trip type: Traveled
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PRICE RANGE
$120 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda hotel puerto vallarta, hacienda puerto vallarta, hacienda hotel and spa, hacienda hotel spa puerto vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
155
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Frequently Asked Questions about Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Which popular attractions are close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Nearby attractions include Playa Norte (0.2 miles), Xtine (0.07 miles), and Collage (0.1 miles).
What are some of the property amenities at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Conveniently located restaurants include Porfirio's Vallarta, Abbraccio Cucina Italiana, and Outback Steakhouse.
Are there opportunities to exercise at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Yes, guests have access to a pool during their stay.
Does Hacienda Buenaventura Hotel & Mexican Charm All Inclusive have an airport shuttle?
Yes, Hacienda Buenaventura Hotel & Mexican Charm All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hacienda Buenaventura Hotel & Mexican Charm All Inclusive have airport transportation?
Yes, Hacienda Buenaventura Hotel & Mexican Charm All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hacienda Buenaventura Hotel & Mexican Charm All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hacienda Buenaventura Hotel & Mexican Charm All Inclusive?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (1.4 miles).