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    Hotel Casa Dona Susana

    957 reviews
    #36 of 121 Hotels in Puerto Vallarta
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    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    011 52 33 4162 2847
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
    Booking.com
    $56
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    Hotels.com
    $55
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    Expedia.com
    $55
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    Priceline$56
    Orbitz.com$55
    Travelocity$55
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Booking.com
    $56
    Hotels.com
    $55
    Expedia.com
    $55
    Priceline
    $56
    Orbitz.com
    $55
    Travelocity
    $55
    Hotwire.com
    $55
    TripAdvisor
    $55
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    All photos (346) 346
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    Certificate of Excellence
    Traveler (316)
    Room & Suite (67)
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    Overview
    4.0 957 reviews
    • Excellent45%
    • Very good35%
    • Average10%
    • Poor6%
    • Terrible4%
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    Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico See on map
    Name/address in local language
    AMENITIES
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Kitchenette
    Concierge
    2.5 Star accommodation
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    Rooms
    Sep 30Oct 1
    |
    1 room, 2 adults, 0 children
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    Reviews (957)
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    Show reviews that mention
    All reviewsrooftop poolsister hotelromantic zonechief butlerrooms are smallbalcony roomcentral courtyarddead end streetthe main hotelmexican charmbeach accessmini fridgethe location is perfectmexican hotelconstruction noiseloved this hotelrestaurants and shops
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    1 - 5 of 743 reviews
    Reviewed 5 days ago
    Very cozy!

    We stayed 7 nights at this hotel and we were very happy with our experience. While it's an older building (we like a sense of history with our travels), it was clean and very well maintained. The room service and friendly staff were excellent. The...More

    Thank billkolida
    Reviewed 2 weeks ago
    Just perfection! / Una estancia perfecta

    Es un hotel boutique súper bonito, muy limpio, con ubicación excelente en el centro de la zona Romántica, con miles de lugares para salir alrededor. La playa está en el hotel hermano, cruzando la calle, así que cuentas con asoleadero, sombrilla y toallas aseguradas. La...More

    Thank lucylup
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 2 weeks ago
    Google Translation

    Estimada lucylup Me da mucho gusto leer sus comentarios, siempre nos ayudan a darnos cuenta que vamos por buen camino....More

    Reviewed 3 weeks ago
    A feel of Old Mexico

    Always a delight to stay here. Very friendly and helpful staff. Close to everything, in walking distance. Across the street from the Beach. Rooftop pool with great view. Will stay here many times more in the future.More

    Thank Carri L
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 weeks ago

    Dear Carri L Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards...More

    Reviewed August 10, 2018
    Amazing service and room

    The moment we got there the staff was so polite they took us to our room and even took our luggage everything is well maintained everything was clean they also gave us access to their other hotel pool and buffet area i will definitely be...More

    Review collected in partnership with this hotel
    Thank salvadoradame2011
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded August 13, 2018

    Dear salvadoradame2011 Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny regards Antonio Robles General Manager

    Reviewed August 8, 2018
    Reservation problem

    Unfortunately, during the check in process, we discovered the hotel did not have our reservation. The reservation was made through Hotels.com and was confirmed by email. Our deposit on the credit card was declined and neither the hotel or Hotels.com attempted to notify us. Luckily...More

    Review collected in partnership with this hotel
    Thank Watson, Terry W
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded August 13, 2018

    Dear Watson, Terry W I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure...More

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    123456…149
    About
    Description
    Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a ...More vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. Less
    Hotel class
    Contact Information
    011 52 33 4162 2847Call
    Hotel website
    Hotel Amenities
    HOTEL FEATURES
    Pool
    Free High Speed Internet (WiFi)
    Air Conditioning
    Concierge
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Wheelchair access
    Beachfront
    Room Service
    Free Parking
    Restaurant
    Bar/Lounge
    Spa
    Breakfast included
    Fitness Center with Gym / Workout Room
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Hotel Style
    Romantic
    ,
    On the Beach
    Room types
    Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    011 52 33 4162 2847Call
    Hotel website
    Hotel Style
    Romantic
    ,
    On the Beach
    Room types
    Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
    Number of rooms
    42
    Price range
    $58 - $161 (Based on Average Rates for a Standard Room)
    Formerly known as
    Los Arcos Vallarta
    Also Known As
    Casa Dona Susana Hotel Puerto Vallarta
    ,
    Casa Dona Susana Puerto Vallarta
    Location
    Mexico > Jalisco > Puerto Vallarta
    Hotel class
    Awards & Recognition
    Certificate of Excellence
    Certificate of Excellence
    Contact Information
    011 52 33 4162 2847Call
    Hotel website
    Hotel Style
    Romantic
    ,
    On the Beach
    Room types
    Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
    Number of rooms
    42
    Price range
    $58 - $161 (Based on Average Rates for a Standard Room)
    Formerly known as
    Los Arcos Vallarta
    Also Known As
    Casa Dona Susana Hotel Puerto Vallarta
    ,
    Casa Dona Susana Puerto Vallarta
    Location
    Mexico > Jalisco > Puerto Vallarta
    Show More
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    Photos
     All photos (346)346
    Full view
    Traveler (316)
    Room & Suite (67)
    Pool & Beach (65)
    Dining (9)
    Family and Play Areas (3)
    Nearby
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    See all 121 nearby hotelsSee all 1,180 nearby restaurantsSee all 638 nearby attractions
    See all
    Questions & Answers
    Ask a question
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    Tammy D
    July 20, 2018|
    AnswerShow all 7 answers
    Response from Barrhaven1 | Reviewed this property |
    You can do all inclusive by eating at the sister hotel, Los Arcos. But there are so many great restaurants within a short walk that I wouldn't recommend the all inclusive option. We also had a kitchenette and made most of... More
    2
    Votes
    vivovancouver
    March 10, 2018|
    AnswerShow all 3 answers
    Response from JohnH12855 | Reviewed this property |
    We had guests when we stayed at Casa Susana. Not a problem when we stayed there, November 2017.
    1
    Vote
    Chantalbouchard
    March 8, 2018|
    AnswerShow all 3 answers
    Response from fredtN1166OQ | Reviewed this property |
    I think 307 is a corner room with balcony, the corners are the largest. Good question I'll make a note of that in the future. I'm pretty sure 304 has window no view, the folks at front desk speak pretty good English, you... More
    0
    Votes
    123456…19
    Room Tips
    "Our room came with a fridge. Since this property doesn't have a restaurant, you should stock the fridge..."
    Read review
    "A mi me tocó un cuarto sin balcón, pero con vista parcial al mar, que estuvo fabulosa, nada ruidosa y muy..."
    Read review
    "Rooms were not large but they were clean and the king size beds were very comfortable."
    Read review
    "Rooms on the east side are quieter, I believe. I was in room 110 (east) and I could hear people laugh and..."
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