We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa Dona Susana

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Casa Dona Susana
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

585 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 472: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Casa Dona Susana had small, but clean, comfortable rooms, lovely rooftop pool, and beautiful inner courtyard. The hotel is in a lovely part of the Zona Romantica, one block from the beach. We were able to get towels, chairs, and umbrella through their sister property which is right on the beach. Very friendly staff, too. We would definitely stay there... More 

Helpful?
Thank Pam U
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Pam U I’m so glad to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sunny Regards! Antonio Robles General Manager More 

Sacramento, California
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at the Dona Susana 9 night. The room was a little small, but very nice, clean and nicely appointed. The people were very friendly and helpful. The consigner Boni was worth his weight in gold. He was so helpful and did everything he could do to make our stay perfect. Try to get a balcony room. It has... More 

Review collected in partnership with this hotel

Helpful?
Thank jim_cullen000
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear jim_cullen000 Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Casa doña Susana. We are glad we did it this time with you. Please honor us with your presence on your next vacation. Sunny Regards Antonio Robles General Manager More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in a suite and were only charged for a standard room. The room was very clean and nice and cold for us after walking around looking where to stay. The experience was very pleasant at Casa Doña Susana!

Review collected in partnership with this hotel

Helpful?
Thank gledesma911
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear gledesma911 Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager More 

Chicago, Illinois
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago

My friends have been wanting to visit Puerto Vallarta. So we booked a trip and decided to stay at Casa Dona Susana since I am familiar with the Hotel. When we came to check in, we were acknowledged immediately and check in was quick. Boni and I had contact over email over several questions I had. He heard my name... More 

Helpful?
Thank MexVero
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear MexVero We would like to express my most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed Puerto Vallarta Let me also thank for your compliments to our staff. I will make sure to let... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Love it! The interior was amazing with a tree growing thought to the top where the pool is. It was right near all the restaurants, shopping zones ,pools, and beaches. The rooms were clean and simple but the building was amazing. Very romantica

Review collected in partnership with this hotel

Helpful?
Thank Logan636
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

DEar Logan636 First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. We hope to have the honor to host you again! Sunny Regards Antonio Robles General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 9 nights. To the previous poster who commented on the hotel being homophobic, we found this to not be true. My partner and I were treated with the upmost respect during our stay. The rooftop pool was beautiful and relaxing. The customer service is great. We were always able to get fresh pool towels. The butler helped us... More 

Helpful?
Thank A TripAdvisor Member
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear guest Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about our staff service. As are our regular practice, we've been happy to share your lovely remarks... More 

Vandalia
1 review
4 of 5 stars Reviewed 3 weeks ago

Our second trip to Puerto Vallarta. Stayed at Casa Susanna each times. Beautiful old world charm in a great neighborhood. Friendly, helpful, clean and well located for walking. Love the roof pool. Will recommend to everyone.

Review collected in partnership with this hotel

Helpful?
Thank 932tomy
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear 932tomy Thank you for taking the time to write a summary of your stay, we are happy to know that you had an excellent experience at Casa doña Susana ¡Thank you! Sunny Regards Antonio Robles General Manager More 

Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Hotel Casa Dona Susana at the end of the tourist season. It's quiet, which is exactly what I needed. Sr. Boni was such a great help, and the rest of the staff was friendly and professional. It's right near the restaurant row, but not so close as to be too noisy. I am staying there again... More 

Helpful?
Thank barrettt48
CorporativoLosArcos, Owner at Hotel Casa Dona Susana, responded to this review

Dear barrettt48 Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. See you in two months!!! Sunny Regards Antonio Robles General Manager More 

Guadalajara, Mexico
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I cannot say enough about how much we loved our stay here. Great roof top pool, great location, great staff. The room was not fancy but very clean and comfortable. Tons of great restaurants, stores and galleries all within blocks of the hotel. Steps away from the pier and the malecon. We will be back for sure!!

Helpful?
Thank Shelleyturtle
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Shelleyturtle Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles General Manager More 

Geneva, Switzerland
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 21, 2016

The location of the hotel is quite convenient and the structure nice and well decorated. The rooms could be bigger and nicer. The service very good and the concierge very helpful. Great swimming pool on the terrace.

Review collected in partnership with this hotel

Helpful?
Thank peppe41974
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear peppe41974 First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Let me also thank for your compliments to our staff. I will make sure to let him know about your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

253 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (243)
Viewed
Pool/Beach Area (44)
Viewed
Hotel & Grounds (38)
Viewed
Room/Suite (39)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (5)
Viewed
View from Room (8)
Viewed
Dining (8)
Viewed
Other (99)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
0.0 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#23 of 126 in Puerto Vallarta
4.0 of 5 stars 1,907 reviews
0.0 mi away
Los Arcos Suites
Los Arcos Suites
#32 of 126 in Puerto Vallarta
4.0 of 5 stars 367 reviews
0.1 mi away
Hotel Posada de Roger
Hotel Posada de Roger
#19 of 126 in Puerto Vallarta
4.5 of 5 stars 679 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Resorts by Pinnacle 180
Resorts by Pinnacle 180
#3 of 126 in Puerto Vallarta
5.0 of 5 stars 229 reviews
0.4 mi away
Hotel Rio Malecon Puerto Vallarta
Hotel Rio Malecon Puerto Vallart...
#40 of 126 in Puerto Vallarta
4.0 of 5 stars 381 reviews
0.1 mi away
Emperador Vallarta Beachfront Hotel & Suites
Emperador Vallarta Beachfront Ho...
#59 of 126 in Puerto Vallarta
3.5 of 5 stars 265 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $57 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Priceline, Orbitz, Travelocity, Cancelon, Despegar.com, Hotels.com and Odigeo so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#10 Best Value Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay