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Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Casa Dona Susana
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 142 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away.
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Room & Suite (88)88
Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Breakfast available
Entertainment staff
Body wrap
Adults only
Rooftop terrace
24-hour check-in
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Breakfast in the room
Complimentary welcome drink
Happy hour
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared bathroom
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Air purifier
Housekeeping
Private balcony
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Kitchenware
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
221Restaurantswithin 0.3 miles
89Attractionswithin 0.3 miles
Contact
Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $16/day
1,236Reviews63Q+A100Room tips
Reviews
Traveler rating
- 597
- 412
- 121
- 64
- 42
Time of year
Traveler type
Language
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- English
Popular mentions
I have visited Puerto Vallarta many times and usually stay in a condo or my timeshare. I decided to join a friend one week early who made a reservation with this hotel. His initial experience was awful but I’ll talk about mine instead. The first is they require you sign a hotel agreement with all of these restrictions not listed on their website so you’re stuck to sign if you don’t have any other options. I had pre arrangements for an in-house massage. First they don’t allow ANY visitors. Then they told me I could have the massage in my room for 300 pesos ($15) extra but if I paid in USD would be $25; 4:00 am a pipe bursted in my bathroom and water everywhere; Three minutes after breakfast finished they wouldn’t serve me coffee although it’s automated....staff is ok but overall very disappointing!…
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Date of stay: October 2020Trip type: Traveled solo
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 3 days ago
Dear mkelley2016 At Casa Doña Susana, we want to thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to have that commitment to come true.We are sorry for not been able to achieve your customer satisfaction. We wish you have talk to our concierge team in order to do the process and follow up on your complains. Room policy is for your safety, We will follow your report and improve the services as needed. For a future occasion, please do not hesitate to contact our butler or the Concierge to point out any imperfection in the service. The team will act quickly with the intention of addressing the issue and correcting any situation that is not in accordance with our established standards. We would love to invite you to come back home once again. We are very sure that we can erase this first impression you have taken about our installations and services. Sincerely General Manager
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This was our third time staying here. The rooms are simple, but have everything we need. We love its charm! Conveniently located, surprisingly quiet and peaceful. Extremely clean and more so due to covid.
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Review collected in partnership with this hotel
Date of stay: November 2020
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 2 weeks ago
Dear SraMack It is very pleasant for us to read your comments and know that your experience has been satisfactory. For Playa Los Arcos Beach Hotel & Spa it is very important to achieve total customer satisfaction. We are very happy to know that we have achieved our goal and that your experience has been pleasant. Thanks very much for your preference and loyalty . We look forward to welcoming you back to your home away from home. Without a doubt we will be attentive to assist you at all times. Sincerely: The management.
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The room outlets and lights didn't all work, the room had a moldy smell. The TV didn't work. The worst part was when we showered, there was just a cheap curtain and nothing to stop the water from spilling out into the bathroom. Water got all over the floor every time we showered!! The 'Concierge' screwed up our rides to/from places.
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Review collected in partnership with this hotel
Date of stay: October 2020
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 2 weeks ago
Dear Jrevere1, Thank you very much for visiting Hotel Casa Doña Susana. We are sorry to hear that our services were not able to provide a full satisfaction. We apologize for the bad inconvenience you had during your stay we will be taking notes to improve our facilities and service . We wish we could have your report inhouse so we can solve the inconvenients for you. We hope to count with the opportunity to be at your service one more time. You are welcome to contact us for any specific requirement or more details of this experience at: kgonzalez@playalosarcos.com . We will be happy to assist you at any time. Sincerely Yours General Manager
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This hotel is in the best part of PV. Its quite, it friendly, it beautiful and very clean. It also has a wonderful lounging area along side a lovely pool on the top floor over looking down town and the bay.
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Review collected in partnership with this hotel
Date of stay: October 2020
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 3 weeks ago
Dear JohnFabianovich thank you very much for giving us the opportunity to be at your services. We can wait to have you back home once again. We are pretty sure that we will be able to fullfill your needs one more time. Thank you very much for your visit. Sincerely Yours: The Managemen
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This place was exactly what we were looking for during COVID times. A comfortable and clean hotel away from large crowds but close enough to the beach. Also, fantastic COVID measures taken. I would give it 5 starts except our bathroom faucet barely had any running water. I did not bring this to staff's attention because I was already unpacked and didn't want to deal with a possible room change. We just used the sink in the mini kitchen. Overall our stay was pleasant and I would definitely return to this hotel.
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Review collected in partnership with this hotel
Date of stay: September 2020Trip type: Traveled with family
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Oct 3, 2020
Dear NorthStar276163, For Hotel Casa Doña Suana its very important to keep the safe environment for our customers Thank you very much for giving us the opportunity to be at your service. we will consider your comment about the wáter. We are really happy to find out that our hospitality and location had made a great combination for your experience to be memorable. We are hoping to have you back home once again; we are pretty sure that we can offer the experience that you deserve. Thank you very much for your visit. Sincerely Yours: The Management
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PRICE RANGE
$46 - $136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dona susana hotel puerto vallarta, casa dona susana puerto vallarta
FORMERLY KNOWN AS
Los Arcos Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
42
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Claim Your Listing Frequently Asked Questions about Hotel Casa Dona Susana
Which popular attractions are close to Hotel Casa Dona Susana?
Nearby attractions include Lucy's CuCu Cabana (0.2 miles), Act2PV (0.2 miles), and Bar La Playa (0.1 miles).
What are some of the property amenities at Hotel Casa Dona Susana?
Some of the more popular amenities offered include free wifi, a pool, and a concierge.
Which room amenities are available at Hotel Casa Dona Susana?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Dona Susana?
Guests can enjoy breakfast and a free welcome drink during their stay.
What are some restaurants close to Hotel Casa Dona Susana?
Conveniently located restaurants include Maria Baja, Azul Bistro, and Tuna Azul.
Are there opportunities to exercise at Hotel Casa Dona Susana?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Hotel Casa Dona Susana?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Casa Dona Susana?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (3.7 miles).
Is Hotel Casa Dona Susana accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.