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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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613 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What a hidden little treasure this place is. Located on a small side street, it's close enough to walk everywhere you want to go, but far enough from the crowds. The roof top pool overlooking the ocean and mountains is so quiet and such a great retreat. The hotel itself is cozy and always clean. The best part of this... More 

Helpful?
1 Thank Stephanie A
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Stephanie A We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that makes our trade mark. Sunny regards Antonio Robles General Manager More 

NYC
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Casa Doña Susana is a sister property to family-oriented Hotel Playa Los Arcos and Los Arcos Suites a block away. Playa Beach and chairs passes were provided. Casa Doña Susana is adults-only. The rooftop and pool were relaxing and peaceful, with no shrieking kids. Perfect for us! We kept our pool cocktail waitress busy with non-stop piña colada and margarita... More 

Helpful?
1 Thank Jerry C
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Jerry C Thank you very much for choosing us We’re glad you enjoyed our facilities and the attention of or staff. It was an honor to host you and pamper you during your stay, hopefully next time you can stay here and enjoy another great experience at Casa doña Susana Sunny Regards Antonio Robles General Manager More 

Lincoln, Nebraska
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a great experience at Casa Susana! It's beautiful, and the atrium is open to the sky which is lovely but the stairs get a little wet when it rains. The staff was very helpful and spoke English well. You're so close to great restaurants and palapas, and one block from the beach. This hotel is part of the... More 

Helpful?
2 Thank Caitlyn P
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Caitlyn P First of all thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to continue with our improvement. Let me also thank for your compliments to our staff. We hope to have the honor to host you... More 

Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at Casa Dona Susana for a week and loved it. It is near the beach and in the Romantic Zone of old town Puerto Vallarta - a fabulous location. The room was clean and well kept and there is a pool on the roof for soaking and evening relaxing. Breakfast was great at the sister hotel, Los Arcos,... More 

Helpful?
1 Thank SivaOR
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear SivaOR Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience We look forward to have the pleasure of having you back home in the near future. Sunny Regards Antonio Robles General Manager More 

San Jose
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 16, 2016

The room smelled like it was closed for a long time. The bed smelled badly. The staff was rude. The rooms were outdated and dark. I did not like the food or drinks. In fact I had the all inclusive and only are there once.

Review collected in partnership with this hotel

Helpful?
2 Thank Muñoz, Sergio M
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Mr. Muñoz, Sergio M. Let me offer our most sincere apologies for any inconveniences you encountered during your stay. We truly regret that your holiday in Casa doña Susana was not like the rest of our guests. We would love for you to give us a second chance to show you how important all our clients are for us.... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 15, 2016

We found this hotel to be very comfortable, clean and quiet. This hotel is part of a bigger resort, Los Arcos, so with your stay you get to enjoy the private beach of Los Arcos and also their pools. I recommend getting the all inclusive option; you can have all your meals at the buffet and drinks by the pool... More 

Review collected in partnership with this hotel

Helpful?
1 Thank myriam_mercado
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear myriam_mercado First of all congratulations to the newlyweds We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are committed to fulfill our guest’s expectations. I’m so glad to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff.... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2016

Casa Doña Susana was very friendly and welcoming! We loved the location and value of the hotel for our honeymoon. There's no other better way to experience Puerto Vallarta. Lots of culture nearby and great food! We felt we got the best of Puerto Vallarta while staying at Casa Dona Susana. Overall, we could not be anymore satisfied with Casa... More 

Review collected in partnership with this hotel

Helpful?
1 Thank David C
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

It always makes me happy to read this kind of reviews about our property. I'm glad to know you and your wife enjoyed your stay. Hopefully you can comeback to celebrate yopur anniversary and enjoy another great experience in your home away from home. Sunny Regards Antonio Robles General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 11, 2016 via mobile

The staff is absolutely incredible, very kind and helpful. The rooms are charming and quaint. The location is ideal in the romantic zone with optional all inclusive for only 500 pesos additional; however you are surrounded by amazing local vendors in a safe and friendly neighbourhood.

Helpful?
1 Thank Lauren F
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Lauren F Thank you very much for your nice comments; it is great to hear know that you enjoyed your honemoon at casa doña susana. I will make sure to let our wonderful staff know of your appreciation, and please come and stay with us to celebrate your anniversary. Sunny Regards Antonio Robles General Manager More 

Delta, B.C.
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed August 10, 2016

Anyone considering this hotel should also read reviews of Los Arcos and Los Arcos Suites as all are part of the same corporate entity and access to one allows access to all excepting "Adults Only" at Dona Susana. Stayed at this hotel as a way of experiencing downtown "Old Puerto Vallarta" now known as the "romantic zone". Hotel has only... More 

Helpful?
3 Thank BCBERN
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear BCBERN We would like to express our most sincere gratitude for your positive comments.Everyone here in Casa doña Susana; is committed to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. Thanks again for your kind review, and remember that we will be pleased if you honor us with your presence for your next... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2016

This hotel has a wonderful location in the Romantic Zone. Its staff was friendly and professional. The room was very clean and comfortable. The balcony was spacious and equiped with comfortable seating for four or more. I would definitely recommend this hotel and return there any time I'm in town.

Review collected in partnership with this hotel

Helpful?
1 Thank Eric J
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $51 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#14 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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