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Hotel Casa Dona Susana

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Traveler (316)
Room & Suite (67)
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Overview
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Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
Concierge
2.5 Star accommodation
Additional information
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Offers from Hotel Casa Dona Susana
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (957)
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743 results
Traveler rating
318
263
82
49
31
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LanguageEnglish
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318
263
82
49
31
Show reviews that mention
All reviewsrooftop poolsister hotelromantic zonechief butlerrooms are smallbalcony roomcentral courtyarddead end streetthe main hotelmexican charmbeach accessmini fridgethe location is perfectmexican hotelconstruction noiseloved this hotelrestaurants and shops
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1 - 5 of 743 reviews
Reviewed 5 days ago

We stayed 7 nights at this hotel and we were very happy with our experience. While it's an older building (we like a sense of history with our travels), it was clean and very well maintained. The room service and friendly staff were excellent. The...More

Thank billkolida
Reviewed 2 weeks ago

Es un hotel boutique súper bonito, muy limpio, con ubicación excelente en el centro de la zona Romántica, con miles de lugares para salir alrededor. La playa está en el hotel hermano, cruzando la calle, así que cuentas con asoleadero, sombrilla y toallas aseguradas. La...More

Thank lucylup
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 2 weeks ago
Google Translation

Estimada lucylup Me da mucho gusto leer sus comentarios, siempre nos ayudan a darnos cuenta que vamos por buen camino....More

Reviewed 3 weeks ago

Always a delight to stay here. Very friendly and helpful staff. Close to everything, in walking distance. Across the street from the Beach. Rooftop pool with great view. Will stay here many times more in the future.More

Thank Carri L
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 3 weeks ago

Dear Carri L Thank you for staying with us us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our great location. I hope to be able to welcome you back again soon. Sunny regards...More

Reviewed August 10, 2018

The moment we got there the staff was so polite they took us to our room and even took our luggage everything is well maintained everything was clean they also gave us access to their other hotel pool and buffet area i will definitely be...More

Review collected in partnership with this hotel
Thank salvadoradame2011
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded August 13, 2018

Dear salvadoradame2011 Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny regards Antonio Robles General Manager

Reviewed August 8, 2018

Unfortunately, during the check in process, we discovered the hotel did not have our reservation. The reservation was made through Hotels.com and was confirmed by email. Our deposit on the credit card was declined and neither the hotel or Hotels.com attempted to notify us. Luckily...More

Review collected in partnership with this hotel
Thank Watson, Terry W
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded August 13, 2018

Dear Watson, Terry W I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure...More

View more reviews
About
Description
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a ...More vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Air Conditioning
Concierge
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair access
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
On the Beach
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
On the Beach
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
42
Price range
$58 - $161 (Based on Average Rates for a Standard Room)
Formerly known as
Los Arcos Vallarta
Also Known As
Casa Dona Susana Hotel Puerto Vallarta
,
Casa Dona Susana Puerto Vallarta
Location
Mexico > Jalisco > Puerto Vallarta
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
On the Beach
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
42
Price range
$58 - $161 (Based on Average Rates for a Standard Room)
Formerly known as
Los Arcos Vallarta
Also Known As
Casa Dona Susana Hotel Puerto Vallarta
,
Casa Dona Susana Puerto Vallarta
Location
Mexico > Jalisco > Puerto Vallarta
Photos
Traveler (316)
Room & Suite (67)
Pool & Beach (65)
Dining (9)
Family and Play Areas (3)
Nearby
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Nearby AttractionsSee all 638 attractions in Puerto Vallarta
Zona Romantica
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Old Town Farmers Market
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Questions & Answers
Ask a question
Tammy D
July 20, 2018|
AnswerShow all 7 answers
Response from Barrhaven1 | Reviewed this property |
You can do all inclusive by eating at the sister hotel, Los Arcos. But there are so many great restaurants within a short walk that I wouldn't recommend the all inclusive option. We also had a kitchenette and made most of... More
2
Votes
vivovancouver
March 10, 2018|
AnswerShow all 3 answers
Response from JohnH12855 | Reviewed this property |
We had guests when we stayed at Casa Susana. Not a problem when we stayed there, November 2017.
1
Vote
Chantalbouchard
March 8, 2018|
AnswerShow all 3 answers
Response from fredtN1166OQ | Reviewed this property |
I think 307 is a corner room with balcony, the corners are the largest. Good question I'll make a note of that in the future. I'm pretty sure 304 has window no view, the folks at front desk speak pretty good English, you... More
0
Votes
Room Tips
"Our room came with a fridge. Since this property doesn't have a restaurant, you should stock the fridge..."
Read review
"A mi me tocó un cuarto sin balcón, pero con vista parcial al mar, que estuvo fabulosa, nada ruidosa y muy..."
Read review
"Rooms were not large but they were clean and the king size beds were very comfortable."
Read review
"Rooms on the east side are quieter, I believe. I was in room 110 (east) and I could hear people laugh and..."
Read review
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