We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa Dona Susana

Traveler (368)
Room & Suite (73)
Video (1)
Certificate of Excellence

About

#33 of 123 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
Certificate of Excellence
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away.
Read more
Property amenities
Free wifi
Free internet
Pool
Rooftop pool
Rooftop terrace
Concierge
Reduced mobility rooms
Wheelchair access
Show more
Room features
Suites
Air conditioning
Private balcony
Safe
Kitchenette
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Classic
Hotel links
Visit hotel website
1,099Reviews
60Q+A
100Room tips
Traveler rating
  • 510
  • 383
  • 113
  • 57
  • 36
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
The Casa Dona Susana is set back from the beach but still an easy walk to it so it’s somewhat quieter than the average Puerto Vallarta beach front hotel. The location is excellent. The rooms are adequate and we enjoyed having basic self catering facilities in the “suite”. The
Read more
Review collected in partnership with this hotel
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona Susana
Responded 2 days ago
Dear nevilleg609 Thank you very much for choosing us for your vacation, we’re glad you enjoyed our facilities and the attention of or staff. It was an honor to host you and pamper you during your stay, hopefully next time you can stay here for a longer period and enjoy another great experience at Casa doña Susana Sunny Regards Antonio Robles Gerente General
Read more
This place is great. The staff couldn't be better and more friendly! the location is wonderful and the rooms have everything you need without too much fluff. The rooftop pool is a nice escape from the crowds. For the money you can't do any better.
Read more
Review collected in partnership with this hotel
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona Susana
Responded 4 days ago
Dear Excursion08395670564 Thank you very much for taking the time to give us your nice comments. It is very nice to know that you enjoy our facilities and its surroundings. I will make sure to let everybody at the hotel your appreciation. Please if there is anything I could do for you on your next visit let me know! sunny Regards Antonio Robles General Manager
Read more
The hotel was great.Boni as usual was joyful and charming.Gave us a great welcome.Miriam our housekeeper was excellent as always.Usually we have breakfast on the beach,however one day we opted to partake of the buffet in Playa Los Arcos.It was very good with lots of choice. We
Read more
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona Susana
Responded 1 week ago
Dear Creamydreamy We would like to express our most sincere gratitude for your positive comments on Casa doña Susana; we are commited to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our personalized service and the beauty of our surroundings. Looking forward to host you again. Sunny regards. Antonio Robles Gerente General
Read more
We just got done staying at this hotel for 8 nights (May 3 to 11) and had a great time. It is a nice quiet and smaller hotel so easy to get in and out of and less crowded. It is super close to everything including the beach, Rio Cuale, and the Malecon. We walked everywhere
Read more
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona Susana
Responded 1 week ago
DEar Mike J I’m so glad to know that you truly liked the facilities, the delicious food at our restaurant our surroundings and the friendly service of the staff. Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Casa doña Susana. We are glad we did it this time with you, for us your feedback is very important. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sunny Regards! Antonio Robles General Manager
Read more
The hotel is cute. We would stay here again, but next time we would get a bigger room for two people. The least expensive room had us bumping into each other. My suggestions: More drawers would be helpful. Overhead lighting could be switched on/off from next to the bed, which
Read more
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona Susana
Responded 1 week ago
Dear pjrites Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the beauty of our surroundings. I hope to be able to welcome you back again soon. Sunny regards Antonio Robles Gerente General
Read more
Previous
PRICE RANGE
$65 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dona susana hotel puerto vallartacasa dona susana puerto vallarta
FORMERLY KNOWN AS
Los Arcos Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
42
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing