Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Casa Dona Susana
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 160 hotels in Puerto Vallarta
Location
4.8
Cleanliness
4.4
Service
4.3
Value
4.3
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Spa
Adults only
Rooftop terrace
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast in the room
Complimentary welcome drink
Happy hour
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared bathroom
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Air purifier
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Kitchenware
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
234Restaurantswithin 0.3 miles
103Attractionswithin 0.3 miles
Contact
Calle Manuel M. Dieguez 171 Col. Emiliano Zapata, Puerto Vallarta 48380 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $34/day
1300Reviews67Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Earlier this year, I had a lovely stay at Hotel Casa Dona Susana and gave the hotel a nice review on TripAdvisor. Based on that experience, when I was going to be in Puerto Vallarta for one night in July, I booked using Booking.com. I arrived at the hotel and checked in. Then the man who checked me in excused himself. A few minutes later a woman came to the front desk and told me the hotel was sold out (I had already checked in). She said they would put me in Playa Los Arcos across the street, in a large room with a King bed. She then had me check in a second time. After asking a couple of times why my reservation had been accepted when they were sold out, she admitted they knew that they never had a room for me in Hotel Casa Dona Susana and had always planned on putting me in one of their other hotels. Playa Los Arcos is much larger than Hotel Casa Dona Susana and is geared to families. The pool was filled with kids and music was blaring all afternoon. The noise only stopped at 10 p.m. when it started raining. So much for relaxing stay. My room was large but the furniture was tacky (faux tiffany lamp) instead of charming. Would it have been too much to have comped me either breakfast or a drink for the bait and switch?…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 2 days ago
Dear Callebaut Thank you for taking the time to share your comment, I am sorry to hear about the negative experience in our Hotel but above all that our staff was not help to make your stay more pleasant. Please accept my apologies. We really appreciate your visit and that share your experience with us. Thank you for your visit. Sincerely General Manager
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Hotel's Favorite
My husband and I stayed at the Casa Dona Susana last weekend and it was great. We had never stayed there before and the decor is lovely. It's an 18+ hotel which we really appreciated so we could have more of a couples getaway. We took the all-inclusive option which gave acess to the restaurants and bars at Playa Los Arcos which is right around the corner. We also got access to beach chairs and the beach is right outside of their main restaurant. The staff at both locations were very friendly and helpful and made us feel very comfortable. There is a lovely pool on the roof of Casa Dona Susana and we had a great view. I would definitely reccommend this place to others as it really fit our needs.
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Review collected in partnership with this hotel
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Aug 5, 2021
Dear 361jeanninek Thank you for taking the time to share your comment for us it’s very pleasant to read that you enjoyed your stay with your couple and that all the services on the beach lived up your expectative. Thanks so much for your visit and recommendation. Sincerely General Manager
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The staff was so friendly, knowledgeable and very pleasant. This hotel was very clean, bathroom shower is a bit small if you’re a bigger built person but not horrible. Bed was comfortable and room was very cold which was great for the humid and hot weather. The hotel is within walking distance of the beach, restaurants, small stores and the gay bars. Also if you’re into Starbucks, it’s around the block and down the street from there. Great stay and definitely would stay here again, the hotel is small and quiet. The pool is simple but nice to enjoy and relax.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 2 weeks ago
Dear BrianpV1462MK Thank you for taking the time to share your comment, we really appreciate your words and we are so glad to read that our Hotel was up your expectative and that enjoyed much of your stay. We really appreciate your comment, are words that we always want to hear from our guests. Thank you for your visit. Sincerely General Manager
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I have stayed here MANY MANY times over the years, but sadly I think my time has some to an end. So much potential, but so many silly mistakes. I booked a short 4 night stay at Casa through Orbitz as a VIP member. This entitled me to a room upgrade and breakfast... neither happened. When Orbitz asked me about my upgrades I told them I didn't get them. Once that review was posted, then Casa reached out to me. They said they had no record of my VIP status. But instead of trying to solve the problem ... it was basically ignored. We emailed back and forth with no solution or true attempt to win back my business. The then stated that they should have looked more closely at my reservation. AGREED! After talking to other guests at the hotel on the pool deck, it seems like over all lack of concern or care is the standard fall back. When something goes wrong, "I'm sorry" is nice, but then fix it! Don't kick the can down the road. Other issues were an annoying alarm that went off one night all night until 4 AM before someone took the time to fix it. No "Do Not Disturb" sign or doll (they have a doll system to alert housekeeping) and when I asked for something was ignored. The shower water pressure blasted water all over the bathroom (the bathroom is very tight). The steps were NEVER swept or mopped and were filled with dirt, leaves, etc. Could have been easily fixed in 20 minutes. I REALLY REALLY want to like this hotel again. Great location... amazing rooftop... etc. I'm not sure why these little things always seem to get in the way with this hotel. I appreciate the apology, but then PLEASE DO SOMETHING ABOUT IT! I don't want to hear we will bring it up to someone else, that obviously doesn't do anything about it. Offer to make it right. Free night(s) next visit? Refund? You have a diamond in the rough in Zona Romantica, but this gem needs some buffing and shining to return to it's potential.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a room with a balcony, which was lovely, but when we arrived at 4:30 PM the room was still completely trashed by the previous guest. The maid couldn’t have cared less. On top of that, the maid threw out our envelope with the meal voucher + one room key, and the female front desk attendant made it very clear she thought we sold the meal voucher for profit. After the maid took an hour to get our room ready, there was still trash in the drawers from the previous guest. Additionally, another couple who’d just checked in returned to the front desk to ask the maid to change their new sheets, as there was still hair from the previous guest. The maid clearly just remakes beds instead of changing sheets - gross. Room service can show up anywhere from 9 AM to 4:30 PM. When we left today, the same female receptionist called me an idiot in Spanish for asking if the taxi that pulled up was ours. I guess she didn’t bet on me speaking Spanish… :) Incredibly rude when we were nothing but polite, even in the face of being accused of stealing. Based on other reviews, employees at Susana (wrongly) show preferential service to American tourists - as an American, I can’t believe this was the “biased” service we received. Never staying again and leaving this review on any website I can. Only stay if you like fly-infested food and rude service. (Google Translate) Teníamos una habitación con balcón, que era preciosa, pero cuando llegamos a las 4:30 p. m., el huésped anterior todavía estaba completamente destrozado. A la criada no podría importarle menos. Además de eso, la mucama tiró nuestro sobre con el cupón de comida + una llave de la habitación, y la recepcionista dejó muy claro que pensaba que vendimos el cupón de comida con fines de lucro. Después de que la mucama se tomó una hora para preparar nuestra habitación, todavía había basura en los cajones del huésped anterior. Además, otra pareja que acababa de registrarse regresó a la recepción para pedirle a la mucama que cambiara sus sábanas nuevas, ya que todavía había cabello del huésped anterior. La mucama claramente solo rehace las camas en lugar de cambiar las sábanas, asqueroso. El servicio de habitaciones puede aparecer en cualquier lugar de 9 a. m. a 4:30 p. m. Cuando nos fuimos hoy, la misma recepcionista me llamó idiota en español por preguntar si el taxi que se detuvo era nuestro. Supongo que no apostó a que yo hablara español... :) Increíblemente grosero cuando no fuimos más que educados, incluso cuando nos acusaron de robar. Según otras reseñas, los empleados de Susana (erróneamente) muestran un servicio preferencial a los turistas estadounidenses; como estadounidense, no puedo creer que este haya sido el servicio "sesgado" que recibimos. No volver a alojarme nunca más y dejar esta reseña en cualquier sitio web que pueda. Solo quédese si le gusta la comida infestada de moscas y el servicio grosero.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded 4 weeks ago
Dear Clara W On behalf of the Hotel, please accept my apologies for any dissatisfaction you experience during your stay. It’s very unfortunate you found the room offered inappropriate I will your comments with the relevant department for make change and that wasn't happened again as It's not acceptable for us. We really appreciate your feedback as it enables us to improve our standards. Again I apology. We really appreciate your visit. Sincerely General Manager
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Radames Resendiz Ojendis wrote a review Jun 2022
Long Beach, California23 contributions32 helpful votes
I want to thank Ms. Tatiana at the front desk. She was always polite, respectful, and professional. Ms. Tatiana was always ready to help and very nice with excellent customer service skills. We asked her for suggestions of places of interest in Puerto Vallarta and she provided us with plenty of information regarding beaches, little towns around the area, the botanic garden, and so on. She is proud of her beautiful city, culture, and history. She made us feel at home. She knows a lot about tourism and has great communication skills in both English and Spanish. Our congratulations to the corporate of Los Arcos for having such highly trained employees in the tourism and hospitality area. As a suggestion, it would be very useful for the guests that from the moment they arrive at the hotel they were referred to Miss Tatiana so that she could give us valuable tourist information and thus be able to take advantage of our stay in Puerto Vallarta in a better way. Maybe you could have a tourist information module inside the hotel attended by her. Blessings to Los Arcos corporation. You are well recommended.…
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: You could choose a room with a balcony and kitchen so you can cook and save
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Jun 30, 2022
Dear radaramses Thank you for sharing her comment with us, we are very happy to know that Ms. Tatiana was of great help to make her experience more pleasant but above all that her customer service was excellent. we really appreciate you visit and your excellent comment. Sincerely, General Manager
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This is not a new property by any means but it was clean and close to everything. Bring small towels if you need them. Kitchenette was a great save. Most of the staff was friendly. Room was cleaned while we were out. Covid testing on site w results next day. Nice pool but access to 3 pools between properties. Located in the Romantic Zone. Beach crowded everyday go early if you want a good spot. Very affordable. I definitely would stay again.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded May 17, 2022
Dear Stacy2u2019 Thank you for taking the time to share your comment with us, we are very happy to know that all our services were up to your expectations and that you enjoyed your stay at our Hotel. We look foward to welcome you soon again. Thank you for her visit. General Manager
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It was everything I expected in regards to a charming boutique hotel in the middle of the Romantic Zone. It is a sister hotel to Playa Los Arcos where you can enjoy the buffet meals if you choose the all inclusive package. I had a balcony room. Bed was comfortable. Very clean and spacious room. It is on one of the quieter streets of the Romantic zone but you will still hear some noise from the outside. Not terrible. The rooftop pool is relaxing. The outdoor courtyard is charming. I stayed here for a couple of days and then went over to the Hilton. I am glad that I stayed here to get the feel of the culture of the Romantic zone. Overall a wonderful stay. Would definitely stay again.
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Apr 17, 2022
Dear Tony7321 Thank you for taking the time to share your comment, for us it’s very pleasant to hear that our Hotel was up you expectative and that enjoyed of you stay in this charming boutique hotel. We really appreciate your words and we are so glad to read that enjoyed of our Restaurant, Room and excellent privileged location. Thank you for your visit. Sincerely General Manager
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Amazing helpful staff ( thank you Yolanda and Eliud)….comfortable bed, we had room in the front with a balcony! This hotel is related to Los Arcos suites across the street and Playa Los Arcos hotel a half block down and sits on the beach where one can get set up on the beach with umbrella and chairs and enjoy happy hour from 1 to 3 in the afternoon. Perfect location in the romantic zone with lots of good quality restaurants within two blocks. We truly enjoyed the breakfast buffet at Playa Los Arcos with wonderful fresh fruit and eggs and omelettes cooked to order along with traditional Mexican dishes available.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Apr 1, 2022
Dear RV4017 Thank you for taking the time to share you comment, we are so glad to read that our staff was helpful you for make your stay more pleasant and provide an excellent service. It’s wonderful to know that we're on the right track providing memorable experiences. Thank you for your visit. Sincerely General Manager
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So I stayed here because I had a last minute change in my travels due to my health. I was working with insurance due to my health and it was a mess. Jackie, who works at the hotel treated me like royalty during such a hard time. I mean she never made me feel bad for needing so much documentation, checked in throughout the day to see how I was feeling. Literally the best care I have ever received at any hotel. The rooms: We stayed in a junior suite which is our fave and you get a large fridge, kitchen/ stove area balcony and bathroom with a nice shower. Oh and a very large television. We also stayed in a standard room. One of the standard rooms didn’t have a balcony but had a king size bed and a small tv. The other standard room we stayed in had a full size bed, balcony and large tv. The Downfall to all the rooms at all the hotels in Mexico that I stayed at was the AC is really bright at night. We slept with eye masks on. But the rooms are all kind or bright. We had the all inclusive plan which included full access to everything at Los Arcos across the street. It was SO AFFORDABLE!!! The location is great and Casa Dona susana is quieter than Los arcos so I recommend staying there. There was also a doctor available to conduct covid tests and the buffet is pretty good! There’s a beautiful hottub to watch the sunset and multiple pools. Mostly though, the people are amazing. Amazing!!! In all the travels I’ve done I would absolutely say that This was the best treatment I’ve ever received especially with all my extra needs being met. Thank you so much Jackie, Fabiola, Valerie and all. You all work so so so hard every day with the best attitudes. Big hugs!…
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ramón Tapia, Director General at Hotel Casa Dona Susana
Responded Mar 12, 2022
Dear 354samiral Thank you for your excellent comment, we really appreciate your words and we are so glad to know that our hotel and services lived up to your expectations, but above all that our staff was helpful to make your stay more pleasant. Thank you for your visit. Sincerely General Manager
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PRICE RANGE
$70 - $103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dona susana hotel puerto vallarta, casa dona susana puerto vallarta
FORMERLY KNOWN AS
Los Arcos Vallarta
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
42
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Claim Your Listing Frequently Asked Questions about Hotel Casa Dona Susana
Which popular attractions are close to Hotel Casa Dona Susana?
Nearby attractions include Act2PV (0.2 miles), 4D Art Museum (0.1 miles), and Cassandra Shaw Jewelry (0.1 miles).
What are some of the property amenities at Hotel Casa Dona Susana?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Dona Susana?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Dona Susana?
Guests can enjoy an on-site restaurant, a lounge, and a free welcome drink during their stay.
What are some restaurants close to Hotel Casa Dona Susana?
Conveniently located restaurants include Tuna Azul, Maria Baja, and The Blue Shrimp Puerto Vallarta.
Are there opportunities to exercise at Hotel Casa Dona Susana?
Yes, guests have access to a pool and a fitness center during their stay.
Which languages are spoken by the staff at Hotel Casa Dona Susana?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Casa Dona Susana?
Many travelers enjoy visiting Parroquia de San Miguel Arcangel Church (3.7 miles).
Is Hotel Casa Dona Susana accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.