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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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692 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEW

Staff was friendly and helpful. Rooms are clean with king size beds, however, regular rooms are tiny. Get a suite if available. Rooftop pool was quiet and uncrowded. Beach, large pool, bar and restaurant are available across the street at the sister property. Beach chairs are free but the area is very crowded.

Thank Michael Z
Reviewed 3 days ago NEWvia mobile

Initially booked because location was right where I wanted to be. Being able share the amenities of the two neighboring sister properties was a bonus as well. Booked a jr king suite for my fiancé and I, her first trip, I have been often. Was extremely disappointed walking in to the room, #111. Very small, the two windows were frosted...

Thank Corey L
Greenacres, Washington
Reviewed 6 days ago NEW

The hotel was in a terrific location, within easy walking distance of shops and restaurants. Use of the sister Los Arcos was nice, too. We got a basic room, which was adequate as it was comfortable, clean and air conditioned, for a very good price. We spent an evening drinking wine on the roof top which was a great place...

Thank Christine B
Spokane, Washington
Reviewed 1 week ago NEW

very good had lots of fun, love the resort, and the room bar was good, the waiters were very friendly. Room good, beach was great, food was wonderful. Love the cook at the deli, she was very friendly and very sweet.

Review collected in partnership with this hotel
Thank marianstern
Lake Cowichan, Canada
Reviewed 1 week ago

Staff was accomodating, the rooms were small but sufficient, the food was unremarkable but acceptable. We were there 10 days and it was the perfect location to enjoy the Old Town of PV. Found the facilities at the sister hotel perfect as a bonus to this hotel

Review collected in partnership with this hotel
Thank My B
Minneapolis, Minnesota
Reviewed 1 week ago

Perfectly located hotel with a roof top deck and pool, very clean and attentive staff. However, I had an allergic reaction, likely to mold, so we had to move across the street to their sister hotel, Los Arcos Suites. The rooms are small and open onto a central court yard, but mostly have no exterior windows that open, so they...

Thank Mark B
Milwaukee, Wisconsin
Reviewed 2 weeks ago

This was the most wonderful place to stay. Everyone was so friendly and helpful. Our accomadating were truly first class. It more than lived up to our expectations. The location was perfect for shopping etc.

Review collected in partnership with this hotel
Thank madeleinemmd
Reviewed 2 weeks ago

We stayed at Casa Dona Susana for 5 nights in December 2016. We had a lovely room on the main floor, whose entrance was behind a large tree that grew in the courtyard. The hotel is small, charming and in an outstanding location, only 1-2 blocks to everything from the beach to restaurants and shops. We enjoyed complimentary coffee in...

1Thank justrrcgy
Reviewed 2 weeks ago via mobile

This was our second stay here and we loved it as much as the first. Staff is super friendly and helpful. There is no better location and having access to Los Arcos is great. Rooms are small but very clean and safe.

Thank musiclover68
Reviewed 2 weeks ago

My room was very basic with a king size bed, safe and a mini fridge. I thought it was very basic and budget friendly until I checked out a few other properties nearby. My room was bigger and nicer in comparison and included use of the pool and beach at sister property Los Arcos which was great. It's a fabulous...

1Thank sassychigal
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Pool/Beach Area (50)
Hotel & Grounds (40)
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Room/Suite (2)
Pool/Beach Area (2)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Location: Mexico > Jalisco > Puerto Vallarta
Price Range: $64 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Priceline so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#14 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Casa Dona Susana staff and other travelers.
39 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 3 weeks ago | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, Jan 22, 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, Jan 11, 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, Jan 8, 2017 | Read review
“Beach is one block away”
 of 5 bubbles jamessD8118DA, Jan 7, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question