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Villa Mercedes Petit Hotel

Certificate of Excellence
Amapas No.175, Puerto Vallarta 48380, Mexico
Hotel amenities
1 room 1 adult
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Villa Mercedes Petit Hotel
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160 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

This is my second stay at Villa Mercedes and I suspect there will be a third at some point. I'll say up front that the thing that makes this hotel work for me is the combination of location and price in a clean, comfortable, but few-frills-with-some-flair room and hotel. If you're looking for a romantic getaway spot or amenities/pampering, this... More 

Review collected in partnership with this hotel

Helpful?
Thank EJinDC
Indianapolis, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Villa Mercedes Petit Hotel is a great place to stay. I was there for a week long vacation and it was great. The staff were very helpful and went out of their way to make sure my stay was plesant. The hotel has so much character. I'd definitely stay here again and would recommend it.

Review collected in partnership with this hotel

Helpful?
Thank GuyInIndy
modesto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was a pleasure to stay at this place ... very clean, quiet , roomy .. and the service was really nice and friendly rooms are very clean .. the kitchen had all you need to cook. I really enjoy the stay..

Review collected in partnership with this hotel

Helpful?
Thank vm3433
Oakland, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Returned to PV for a mini-vacation and decided to stay in a new hotel I had not visited before. Great location, very helpful and friendly hotel staff. I would recommend staying at Villa Mercedes Petit Hotel.

Review collected in partnership with this hotel

Helpful?
Thank David M
Villa Mercedes P, Propietario at Villa Mercedes Petit Hotel, responded to this review

Thank you for staying with us and we hope to see you back on your next Vallarta visit. More 

Laguna Woods, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I do not like to write a bad review, because I have not stayed at the hotel and the people to whom I have spoken have been pleasant. However, I seem to have no alternative at this time. The hotel has been completely uncooperative in issuing me a refund. On November 18, I made a reservation for a stay in... More 

Helpful?
1 Thank Stephen C
Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

We are very sorry about this situation. I want to clarify that the reimbursement took about a month to complete. Refunds in Mexico are not as easy and expedite as they are in the United States. When this cancelation happened we had switched to a new bank, and activating the reimbursement service took a specific procedure and red tape that... More 

Napa, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The rooms are clean, linens nice, bed comfortable. Great location in old town close to beach, restaurants and shops. The young women at the front desk were very helpful and gave suggestions about the area. Very good customer service.

Review collected in partnership with this hotel

Helpful?
1 Thank Lori and Paul H
Villa Mercedes P, Propietario at Villa Mercedes Petit Hotel, responded to this review

Thank you for staying with us! We hope to see you back again. More 

Geneva, Switzerland
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent ten days in this property. The hotel is charming, service is warm and always with a smile. We had the suites with a terrace, with some sea view. Suites come with kitchen and are very spacious. However, I would not go back and it pains me to say it because of all the good reviews, which is in... More 

Helpful?
1 Thank Xaviero76
Villa Mercedes P, Propietario at Villa Mercedes Petit Hotel, responded to this review

We are truly sorry your experience was not what you expected. Unfortunately at the time of your stay the bar across the street was playing loud music. Not only Villa Mercedes but other lodging establishments in the area were affected and we have taken action to regulate he volume through the neighborhood association. Currently the volume level has been tolerable... More 

Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

The hotel was very nice, well maintained and clean. The staff could not have been friendlier, nicer or more helpful. The bathrooms were great, the kitchen very functional, the closet inconvenient, the bed comfortable, the a/c great. The space was huge. The Windows and balcony terrific. The ocean view really nice. The noise, not disclosed, from street traffic and trucks... More 

Review collected in partnership with this hotel

Helpful?
1 Thank alangnixon
Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

We are happy you liked our property and we are also sorry about the inconvenience you mention regarding the noise from the bar across the street. During the holidays the bar had been playing loud music. Affecting not only our guests but neighboring properties as well. The volume is now low and tolerable after dealing with the issue through the... More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

Ok.. I just want to warn all the princesses out there that the regular room (studio) might not be for you... For anybody else, go for it. Good : one block from the beach, close to good bar and restaurant, freindly staff, free towels for the beach, A/C is good, did i say good location?.. I have been into a... More 

Helpful?
1 Thank Pascal C
Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

Thank you for staying at Villa Mercedes. As you mention, location is one of our strongest points. Our property is a historic building which is why some features like that of that particular bathroom you mention can not be modified. We have improved our wifi since we opened and have in place routers and antenas, often times the signal is... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015 via mobile

All it's perfect, nice staff wifi it's good, the staff made really good recommendations for restaurants our studio was really nice and cosy but but the street is really noisy at night we were at 102... Totally gay friendly, excellent location about 70 yards from Playa Los Muertos

Helpful?
1 Thank Erick E
Villa Mercedes P, Director General at Villa Mercedes Petit Hotel, responded to this review

Thank you for staying with us. We are happy you had a pleasant stay with us. More 

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