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Olas Altas Inn

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Olas Altas Inn
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84 Reviews from our TripAdvisor Community

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Showing 21: English reviews
A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

Starting with the reception they didn't knew what the room include, the a/c was a bit off at night time, they didn't acknowledge us that breakfast was not include, so next morning we grabbed our breakfast and walked away then a waiter chased us with a bill that we didn't knew we had. Very embarrassing. Payed more than we should... More 

Helpful?
Thank A TripAdvisor Member
Dallas
Level Contributor
168 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The AC is weak in the rooms and non existent in the common areas, except in the restaurant. The beds are rock hard and the linens are thin. The water was hot, but the flow wasn't strong. No coffee in the room. Internet was tricky to get on and then weak once in. I had a good deal on phone... More 

Helpful?
Thank joelinda
Ecommerce O, Gerente at Olas Altas Inn, responded to this review

Thank you for your opinion, it will help us to improve the service. When you check out it is necessary to go through front desk to inform that you are leaving, we need to make sure that the room is in good conditions and that you are not forgetting any belongings, furthermore, we need to inform the housekeeper that your... More 

Travelers are raving about these Mazatlan hotels

Dallas, Texas
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 7, 2016

It was a quick two night stay at this place. It is very well located, right across from the "Malecon" and the beach and within walking distance of several restaurants, if you have a vehicle then you can venture a bit farther. The hotel was clean and nice; and quiet at night. The cons I have about this location were... More 

Helpful?
Thank Avztrakt
Ecommerce O, Gerente at Olas Altas Inn, responded to this review

Good afternoon, thank you for your opinion we really appreciate it because it will help us to improve our service to our guests. Have an excellent day! Lic. Diana Reyes Sales Manager More 

Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

Our last pit stop on our way to Puerto Vallarta .... After 7 days on the road from Canada it was nice to reach the coast and this ocean front room with a balcony off the main drag was what I wanted to see! Pretty busy spot but the staff were friendly and helpful with local knowledge. Didn't use the... More 

Helpful?
Thank Rick O
Puerto Vallarta, Mexico
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 14, 2015

We passed through Mazatlan after a long day traveling. The staff were warm and welcoming, and let us swim when we arrived, even though we were late coming in! Nice view from the "new section" rooms- highly recommend going for the updated rooms... don't want to imagine how the old section is.

Helpful?
Thank Chococanela
Brooklyn, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 13, 2015 via mobile

we stayed at this hotel for 7 days the first day the air conditioner was not working and was very hot. we had to wait one day to get moved to a different room and after that it was all good with the exception of one night we had a pizza delivered but we were not allowed to bring to... More 

Helpful?
Thank carlito b
Houston, Texas
Level Contributor
3 reviews
3 of 5 stars Reviewed June 6, 2015 via mobile

Friendly staff, great location. You most be able to speak Spanish to communicate with anyone there. I asked them to remove the lock that the install behind the bathroom door because is dangerous. I got a dip cut on my elbow while brushing my teeth. Is not far from the aquarium, old Mazatlan and must of restaurant, the price of... More 

Helpful?
Thank Yann337
Mexico City, Mexico
Level Contributor
135 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed June 2, 2015 via mobile

This is a 3-Star Hotel with a good location, but nothing else. Amenities are poorly preserved. This place urgently needs maintenance, despite the strong effort of staff (nothing to complain about the service). Decent for a low budget trip, but lacks of the entire experience of such a lovely place as Mazatlan. The SPA is as equally poor as the... More 

Helpful?
1 Thank alexps81
Miami Beach, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed May 8, 2015

Very nice and clean hotel, the staff is great, the breakfast is very good and their Tequila Sunrise and Gin and Tonic great. They charge for the coffee that they have in the rooms as well as for the water bottles. Other than that we had a great time.

Helpful?
Thank RosarioToron1
Questions? Get answers from hotel staff and past guests. Ask a question

56 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Olas Altas Inn

Address: Avenida Del Mar # 719 | Zona Costera, Mazatlan 82017, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $56 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Olas Altas Inn 3.5*
Number of rooms: 80
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Also Known As:
Olas Altas Hotel
Olas Altas Mazatlan
Hotel Style:
#11 Spa Hotel in Mazatlan
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