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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,554 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Abbotsford, Canada
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed April 16, 2013

We spent three days in Pueblo Bonito Emerald Bay Resort in mid-March, 2013. I was excited to go due to all the beautiful pictures and good reviews listed on TripAdvisor, but sadly, when we arrived we found a once-grand, sprawling and somewhat overgrown huge resort with a skeleton staff who were very disinterested, bored and non-attentive, with no sense of... More 

Helpful?
8 Thank Binkyljfm
Carlsbad, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 7, 2013

Went there with my wife and three teenage girls. Everyone had a great time. The activities staff was very helpful and engaging and we participated in activities every day: Beach Volleyball, pool volleyball, Water aerobics, trivia, etc. We also did the all-inclusive meal plan. I read some other comments that the drinks were watered down but we found the opposite... More 

Helpful?
4 Thank Bob I
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Bob, We feel pleased after reading such a nice and friendly review, we are glad that you had the time to enjoy all of our facilities and that you had a wonderful stay with us. Looking forward to welcome you and your family anytime soon! Sincerely, Roberto Tussi, General Manager More 

Vancouver, Canada
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 5, 2013

We've travelled a lot, so our expectations might be quite high, but I think that it's fair enough to expect excellent service from a 5 star hotel. Greeting on arrival: very poor. There were 4 men working behind the counter, they were all busy and stressed out, which didn't make our arrival any relaxing. They were not able to answer... More 

Helpful?
2 Thank Cynthia R
Alberta
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 2, 2013

Pueblo Bonito Emerald Bay Resort & Spa The hotel is lovely as was the view from my room. The food was great as was the service. I did have a problem at check in, however as they did not have my reservation from Expedia. Fortunately I had the confirmation with me. I then found in on my i-pad and took... More 

Helpful?
3 Thank MacKayAlberta
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear MacKayAlberta, Thank you very much for your kind remarks and for taking the time to review us. We apologize for any inconvenience that the check in process may have caused you, but we are glad that everything worked out well. Hope to welcome you to Emerald Bay anytime soon. Sincerely, Roberto Tussi, General Manager More 

Orange County CA
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 29, 2013

First time visitors to Mazatlan. Was a little skeptical reading some of the reviews here but found this location to be idyllic. Grounds are very well landscaped and right on the ocean. We stayed in building 19, ground floor, master suite and had more room than we really needed with an outside patio and beautiful sunset views. The room was... More 

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5 Thank SoCal_Sam_2013
Saint Paul, Minnesota
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 28, 2013

This was our second year here. Our perspective is probably different from the people who have time shares and have visited for multiple years. We returned because we found it to be as nice or nicer than the higher end mass market all-inclusives at a significantly lower cost. I wrote a longer review last year, but the short version is... More 

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5 Thank Matt_A_35
Green Cove Springs, Florida
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed March 25, 2013

Beautiful grounds and a very friendly staff. The rooms are spacious and very well kept. Only complaint is not enough outlets but this not much of a problem. Lots of pools, we liked the one on the end near a restaurant. I think it's adults only. Restaurants on site are very good but we cooked many of our meals in... More 

Helpful?
4 Thank gringobill
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Gringobill, We really appreciate your nice comments about our resort, it is great to hear you had such an enjoyable time at Emerald Bay. Looking forward to welcome you anytime! Sincerely, Roberto Tussi, General Manager More 

San Ramon, California
Level Contributor
169 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 25, 2013

We just returned from two weeks at our home resort in Mazatlan and we have to say that those reviews noting a slight decline are on the mark. We have owned here since 2006, and stayed here 4 times in the past. Grounds are still beautiful, thought there has been some heavy handed pruning on some of the trees by... More 

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4 Thank JDB68
Concord, California
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 23, 2013

We loved this resort. Nice, clean room that was well-maintained. In fact, the entire property is beautiful and well-maintained. The staff was friendly and helpful and always ready to please. If you like swimming you'll love the various swimming pools. They're excellent. We ate most of our breakfasts and dinners at the main restaurant, La Cordeliere. The food was excellent... More 

Helpful?
2 Thank Sherman D
Cumberland, Rhode Island
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 22, 2013

This was our fifth year in a row at Pueblo Bonito Emerald Bay and it never disappoints. The setting is beautiful and every aspect of the resort is excellent. The breakfast buffet is excellent and all of the wait staff remember us from previous years and are very attentive.

Helpful?
1 Thank Joseph A
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Joseph, We appreciate your kind remarks and the time you took to review us, we also would like to thank you for your preference on choosing Emerald Bay for 5 years in a row! Guests like you are what make us feel satisfied for the quality of the service we strive to provide each day. Best Regards, Roberto Tussi,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $195 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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