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Pueblo Bonito Emerald Bay

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2,550 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
Cypress, Texas, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 23, 2013

We enjoyed staying at this resort. Everything was great. The service was over the top and the food was good. The grounds were beautiful and it was very relaxing. Some of the areas needed updating though.

Helpful?
2 Thank Kay M
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 22, 2013

As soon as we arrive we were greeted with kindness. Our room was ready and had an excellent view. The only thing was that as soon as you checked in you were sent to the time share people who were really pushy before they gave you your key. Then you were escorted to your room. The pools were great but... More 

Helpful?
2 Thank Adventuresteacher
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 14, 2013

We stayed for one week in July 2013. The pool is nice, clean, and there are organized activities. The room had ice cold A/C, although it is starting to look run down, with dirty tiles and improperly working bathroom showers (e.g. the shower head is of poor quality, the toilets are not high end). The kitchenette had ants. I tipped... More 

Helpful?
5 Thank EstradaLawyer
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Reviewer, We would like to thank you for taking to the time to express your comments and concerns about our resort, we apologize for any inconvenience that we may have caused you, and we can assure you that we will take action based on the feedback that you and other guests have given us. Hope to welcome you anytime... More 

Marshall
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 3, 2013

Nice resort. It took us a couple of days to get the hang of things, what was where, and where to eat. The pool was so warm! Very clean water, and nice relaxing areas. The views from the top floor of building K were not that good, but not bad by any means. We were close to the Bistro and... More 

Helpful?
3 Thank mmk1968
Roseburg, Oregon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 17, 2013

Pueblo Bonito Resorts are the best. Emerald Bay is no exception. It has been our annual getaway for over ten years. We've seen improvements over the years and we continue to come back. The rooms are great, the views are great, and the food is great. This year, our stay was special because of all the music venues available. Listening... More 

Helpful?
3 Thank Doug H
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Dough H, We appreciate your kind remarks and the time you took to review us, we also would like to thank you for your preference on choosing Emerald Bay for 10 years in a row! Guests like you are what make us feel satisfied for the quality of the service we strive to provide each day. Best Regards, David... More 

Atlanta, Georgia, United States
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 17, 2013

This place is AH-Mazing. We have frequented PB Emerald Bay twice now and plan to go back soon. The grounds are lush and beautiful with the many waterfalls, fountains, and even peacocks at entry to the atrium which, by the way is also spectacularly decorated. Food is delicious and staff was always on hand to drive us to our unit... More 

Helpful?
4 Thank Rachel P
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Rachel P, We feel so pleased after reading your nice review, we would like to thank you for your preference on choosing Emerald Bay for the second time, hope to welcome your anytime soon! Sincerely, David Tussi, General Manager More 

Knoxville, Tennessee
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 13, 2013

Just returned from another awesome week at PB emerald bay! with family and friends 16 of us east tennesseeans converged on our favorite vacation spot including 1-6month old. The all inclusive was buy 5 days and get 2 free and is more than worth it! We had 5 jr suites and one villa. We did the zipline again, and it... More 

Helpful?
2 Thank frosty8832
Centralia
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed June 9, 2013

This resort far exceeded my expectations-I loved it! I had never been to an all-inclusive before and wasn't sure that was my thing. Again-loved it. All the food was delicious. The only buffet was breakfast, all other meals were served and ordered off the menus. My visit was the last week in May-very very quiet there as this is their... More 

Helpful?
4 Thank Catherine K
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Catherine K, We feel pleased after reading such a nice and friendly review, we are glad that you had the time to enjoy all of our facilities and that you had a wonderful stay with us. Looking forward to welcome you anytime soon! Sincerely, David Tussi, General Manager More 

Culiacan
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 9, 2013 via mobile

I really like pueblo bonito Emerald bay but i have to say that the "welcome reception" at the front desk was desapointing, they act like they are doing you a favor instead of make you feel welcome! I was suposed to recieve a bottle of wine at my arrival as a gift because the hotel's aniversary but no bottle was... More 

Helpful?
5 Thank Diana armienta i
ferrisburg
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed June 6, 2013

the grounds are spectacular. The pools are huge and beautiful. I enjoyed all inclusive because there was a great selection of restaurants to choose from. We loved taking the free shuttle into town to eat on the beach under a palapa topped place owned by Emerald Beach's sister resort and we were offered the "gourmet sampling" of 6 courses with... More 

Helpful?
4 Thank carole c
Mayra P, General Manager at Pueblo Bonito Emerald Bay, responded to this review

Dear Carole, Thank you very much for writing such a nice review, and also for taking the time to review us. We feel very happy to hear that you had a wonderful time during your stay at Emerald Bay. Hope to welcome you anytime soon. Best Regards, David Tussi, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $196 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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