Pueblo Bonito Emerald Bay Resort & Spa
4,548 reviews
#2 of 99 Hotels in Mazatlan
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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$387
$1,197
$285
SAVE $912
Hotels.com$387
Travelocity$387
Booking.com$1,197
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (3,185)3,185
360
Panoramas (116) Pool & Beach (746)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 99 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $10/day
4,548Reviews372Q+A100Room tips
Reviews
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Popular mentions
This stunning property is located on the edge of the Pacific containing 20 acres of gorgeous wildlife, flora and tropical gardens. The landscaping is home to flamingos, lizards, iguanas, swans, pelicans, frigates and songbirds. Rooms have light blue walls are by sea-themed artwork and lamps. White cabinets near the bathroom are spacious (one with a safe). Choices abound: soak up the rays on Emerald Bay’s private beach, or dip into one of two pools with a swim-up bar. There’s also a seaside hot tub. The main pool also includes an infinity pool facing out to the ocean. All pools have their own vibe and music. The adults-only pool gets classic rock, the main pool modern rock and 80’s.
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Date of stay: November 2019
Value
Location
Service
Helpful
Responded today
Dear vancouverscape, Thank you so much for having chosen to stay with us and taking the time to write such a great review! It is always a pleasure learning about our guests' experiences and we are so happy that you had a great time at Pueblo Bonito. We strive to make every guest feel pampered while they stay with us and reviews such as yours let us know how successful we are. We thank you again for your kind comments and praise and we look forward to welcoming you back again soon. Until next time!
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We enjoyed our stay at Emerald Bay. They took great care to ensure the safety of all. Upon arrival our luggage was sanitized, then we enter a booth and were misted so that we were sanitized. This occurred every time we returned to the resort. ALL people wore masks. Meals were delicious. Our last night there we attendees the special steak dinner. We had grilled surf and turf, there was live music and tables were set up outside with the ocean and sunset as a backdrop. The service was impeccable-thank you Jose, Antonio, Moreno, Marcias, Nahu, Habram, Rios, and Saberom (please forgive me if I missed or misspelled a name). We also ate at the Bistro. The staff there also went out of their way to make dining a memorable event. I had Eggs Benedict cooked exactly as I requested. I regret that I do not have the names of the wonderful people who did there best to make every detail perfect.…
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Responded today
Dear Ambassador828319, Thank you so much for posting your review on TripAdvisor. We are overjoyed to know you relished your stay. It is wonderful that you took time to recognize the impeccable service you received during your visit. Our vision is to a create comfortable and relaxing vacation for our guests, and I am elated to know we have done so for you. Thank you again, and we look forward to welcoming you back soon. Best regards,
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Just finished our 2 week vacation at Pueblo Bonito Emerald Bay, Mazatlan. This resort is doing a great job with precautions concerning Coronavirus. We felt very safe. The hotel staff were all very friendly and helpful. The food was great at all venues. We spent most of our time at the pool by the Bistro restaurant. All our needs were taken care of by Felipe Orendain, Daniel Rosgles and Jorge Ramirez. These 3 waiters are great at what they do. Never wanted for anything, be it food or drink. They really want to make sure you are happy and enjoying your time at the resort. Would highly recommend Pueblo Bonito Emerald Bay.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip: We had ground floor master in building 21 near the Bistro restaurant and pool.
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Helpful
Responded 1 week ago
Dear Robert E S, There are no words to describe how appreciative we are for your preference. On behalf of the entire staff at Pueblo Bonito, we would like to thank such kind words as well as your endorsement. We are so very pleased to know that you had a memorable experience. We look forward to hosting you again so that we may continue to amaze you with our wonderful service. Sincerely,
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This was my 3rd visit but this time I came alone. I was so nervous but I made myself go. I decided I was not going to leave the resort. But a wonderful concierge by the name of Diana Urena helped me with one of their tours and it ended up being the highlight of my trip. She made all the arrangements for me and it was at night. I felt so safe and secure and will never be afraid to venture out into town again!!!
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Date of stay: October 2020Trip type: Traveled solo
Helpful
Responded 1 week ago
Dear BoardingPass705330, There is nothing more important for us than your satisfaction, and we are certainly glad to know your experience at Pueblo Bonito Emerald Bay exceeded all of your expectations. Thank you so much for choosing us and thank you for taking the time to recognize the quality of services and experience, we cant wait to welcome you back. Best regards,
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Even with Coronavirus going around, our stay was as pleasant as possible, knowing new places and new people. As always, every Pueblo Bonito is charmed and confortable. Their staff is absolutely amazing, in particular entertainers: do not miss a salsa class with Eduardo and Jesus, azucar!!! Bars and restaurants can compete with any european-one. Please visit their spa and gym, attended with mastery by specialists.
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Date of stay: September 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Responded 2 weeks ago
Dear kirschsandra, Thank you for taking the time to review your Pueblo Bonito experience giving us a five-star rating on TripAdvisor. We are delighted you appreciated all aspects of your stay, from our restaurants to our friendly and welcoming staff. We truly hope your travel plans bring you to Pueblo Bonito Emerald Bay in the near future. Best regards,
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PRICE RANGE
$197 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.5 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Looney Bean Coffee Shop, Roy's Restaurant, and Mary's.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pueblo Bonito Emerald Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.