Pueblo Bonito Emerald Bay Resort & Spa
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#5 of 125 hotels in Mazatlan
Location
4.2
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Charming
Languages Spoken
English, Spanish
Location
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Name/address in local language
6644Reviews441Q+A100Room tips
Reviews
Traveler rating
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Most Recent
Absolutely GORGEOUS!!! I highly recommend this beautiful oasis. Clean, staff are wonderful and very helpful. Don't hesitate to visit Pueblo Bonito Emerald Bay, you will not regret it.. My family and I absolutely loved it and can't wait to be back.
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Date of stay: July 2022Trip type: Traveled with family
Value
Location
Service
Room Tip: VISIT THIS GEM, you will not regret it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear Roxy, Thank you for taking to the time to share your kind comments, we are so pleased to know that you enjoyed your visit. We appreciates your preference and are humbled to have served you. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wish I could LOVE this hotel more but I can't even if I tried! Emerald Bay is a hidden gem in an already hidden gem of a city, Mazatlán! We've traveled all over the world but seldom found a resort to be THIS perfect. The junior suite room is incredibly comfortable and we loved having a full fridge, microwave, safe, utensils and all the comforts of an Airbnb with hotel amenities. The AC and shower were fantastic! It was so quiet and ours had a lovely view from the balcony. The only note would be to add outlets by the bed or give extension cords in all rooms for charger plugs. So glad they have an adult pool because the other looked overrun with kids but at loved our time here with the comfy water temp, free flowing drinks and great service. Food was delicious too with the best fish tacos! The beach is perfect. Clean and pristine! Waves are a bit rough but we still went in. We did the all inclusive and it was our first time and won't be the last. Always thought it to be a scam but boy, was it worth it! The staff made sure we got our money's worth and not once did we have to explain ourselves. Kelly's Bar is the best with Oskar making sure you're taken care and feel special. The spas was OUTSTANDING! Every single thing from the cart drivers to the bell desk to restaurant staff was perfect. The location being about 25 minutes out of town was great so we could enjoy the quiet resort feel but also take a very cheap $5-8 uber into the city which is the funnest with the best restaurants! We thoroughly enjoyed and are very picky travelers! Will definitely be back! Can't recommend it more!…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 5 days ago
Dear Aashmoi, Thank you very much for your lovely review. We are delighted to know that you had a lovely time with us and that you very much enjoyed the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about Emerald Bay is wonderful!! All the staff is beyond great!! We were there 14 days and only left a few times ! The Bistro is great for breakfast , lunch or dinner!! Maid was great , very good job. If you need any help the concierge is always available and very helpful!! Look forward d to January to visit for another 2 weeks.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear Jkuyk, What a treat for me and the team to read such positive comments and description of your recent visit to Pueblo Bonito Emerald Bay. We always strive to provide the highest satisfaction levels to our loyal guests and it's rewarding to learn we achieved this goal with you. We are certain that TripAdvisor's community will value your comments for planning their upcoming vacation. We will definitely welcome you back for more incredible moments, we are your home away from home! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family stayed at Pueblo Bonito Emerald Bay Feb 18-Mar 4, 2023. As always we had a wonderful visit at Pueblo Bonito. We are extremely thankful for the wonderful people working so hard to make our vacation relaxing. Melissa and Enrique are very friendly and helpful. Melissa took such good care of us. My son got sick when we were there and she made sure to help us get a doctor. He was feeling better in no time! At the Cordelier, Carmen, Jairo, Claudio, Nahu, Ariel without fail are welcoming and attentive. At the poolside, Felipe was the absolute best. Antonio at the front entrance was a familiar welcoming face who went above and beyond to help us out. The only negatives I have is that the lounge chairs by the poolside are very uncomfortable. It was quite difficult to get out of the chairs. Also, there was one employee, named Idilia, up front in the lobby that was extremely rude. She approached us when we were waiting and started scolding us. It was very unprofessional and I was quite surprised as everyone else at Pueblo Bonito has been so friendly and helpful.…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 1 week ago
Dear AccioMocha, What a pleasure reading your review! We can assure you that there is nothing more rewarding than receiving such enthusiastic words from a guest. It is so good to know that you fully enjoyed your stay with us and that we were able to create such fond memories. Should you wish to come back to Pueblo Bonito Emerald Bay in the future. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Emerald Bay landscaping is gorgeous. The employees are wonderful, from the bellman area, the front desk, the cart drivers, our housekeeper, to all the servers in the food service areas. We have been coming for 15 years, & the employees remember us. Service is excellent. The variety of food offered has also improved over the years. The new sushi restaurant near the pool exceeded expectations. We look forward to the pool every single day. Our family likes to come, too. Thank you.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: We recommend going with "all-inclusive package" if you're staying at Emerald Bay. At the Pueblo...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 weeks ago
Dear Stephena, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Most of the staff is very friendly and helpful. In particular, Kenya at the spa is always smiling and friendly which makes a great experience. Jose and Jorge at the adult pool work very hard and are always happy to do whatever it takes to make your time there a very good experience. Waiters at La Cordelia who really stand out are Claudio, Jairo, and Luis. They make you laugh and work to make your time there a very one one. Edward Lizarraga and Jesus Juarez helped me with my reservation and made it a very positive experience when other owners complain a lot about the checking in process. One of my favorite people is Heriberto at the gym. His classes are fun and very professional. He cares about everyone who is using the gym facilities and is a super nice person. I love doing my 1 -1 training sessions with him as I have had a lot of surgeries and he is very knowledgeable about what exercises are good for me and not good for me. I wish I could take him home to train me there, he is that good at what he does. Having Heriberto on staff is a very smart benefit at this resort, in my opinion. He can work with you on Pilates, Yoga, stretching, fit ball, cycling, etc. I don't like the fact that people go down to the adult pool at 4.30 in the morning to save premium spot chairs and the never show up all day. That isn't fair to people wanting chairs. The adult pool has been closed for 2 days and that isn't good for us who don't want to be with kids. I like the Sushi Bar area that recently opened as it gives us more options for dinner. The service at the Bistro has been very slow. I sure miss Edgar a lot who used to serve at this restaurant. I don't like the new seafood area by the adult pool as it takes out prime space for pool chairs which are needed. Incorporate that food into the pool menu as it is wqy too confusing the way it is now. The adult pool can use new tables and a few more of them. There needs to be more electrical outlets in the room and new lamps. The adult pool chairs and tables are rarely cleaned and they are dirty when we arrive to use them. The charge for ice tea is almost $5 and that is ridiculous. …
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Date of stay: May 2023Trip type: Traveled solo
Room Tip: Don't come at high season as it will be very difficult to get a chair at any pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 weeks ago
Dear Anne, Thank you for your comments we appreciate your honest feedback as it helps in identifying areas to improve. We always aim to offer an incredible experience to all our guests and I'm truly sorry that you felt we were not accommodating to your needs. We ensure you that your thoughts are shared within the team. We thank you for your comments and hope that you will give us another opportunity to host you once again. Sincerely, Customer Satisfaction Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every other morning, throughout my two-week stay at Pueblo Bonito Emerald Bay, I took a one-hour private training session with Heriberto Lopez, on-site trainer at the spa. He is fantastic! During each hour session, he ensured a proper warm-up and cool-down (to avoid injury and maximize flexibility and movement), accompanied by three sets of three different exercises targeting various muscle groups. The variety kept the routine fresh and fun and the difficulty was perfectly appropriate for my capabilities. I particularly liked how Heriberto explained the purpose and reason for each exercise. It demonstrated to me the deep thought he put into each visits program. If you find yourself visiting Pueblo Bonito Emerald Bay, I highly encourage you to schedule a recurring private training with Heriberto Lopez. You will walk away from each session feeling stable, strong, and energized for the day ahead.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The beauty of the location, kindness of the staff, and variety of on property activities will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 weeks ago
Dear NG1818, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent our first week surviving a two day strike by housekeepers, pool cooks and servers. The managers tried to fill in but definitely didn’t match up with the real workers. The housekeepers picked up the tip but only emptied the garbage. The pool area was filled in with management that doesn’t have the knowledge or personality that Jose Luis or the other servers have. Maybe now they know how hard the employees work.
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Review collected in partnership with RCI
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 weeks ago
Dear Garys, There are certainly many options to choose from when traveling to Mazatlan, so we are humbled to have hosted you. We apologize for any inconvenience that we may have caused. We appreciate the failures reports. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Sincerely, Customer Satisfaction Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely avoid this place , is not worth the $$ nor spending your vacation here !! Everyone tries to nickel and dime you all the time for example , for extra pillows for our Master Suite , it’s an up charge , 2nd any order of any type food service has a $4 ( usd ) svc fee. 3rd most of the really yummy food is a la carte!!! Ohh and it’s a time share resort , the lady at our presentation stated “ we r offering a great offer because we try to collect capital to build two other properties” !! Like WTF , I don’t want to give these billionaires our money for free ( literally since no interest $$is earned ) ! The resort it self is not well kept, the “master suite” smelled like paint ( painting the interior doors) , it felt very humid and sticking and the toiletries 🧴 are a joke ! My indoor allergies had me s🤧, 😷, w itching 👀….. and sleeping w humid bedsheets major sux ! The only two major dining areas are soooooo pack and the service is like 1.0 not to mention dirty ! Definitely wished I had booked elsewhere!!…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Don’t give to a timeshare presentation & don’t give 💴 for any type of voucher b cuz you will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 weeks ago
Dear Guest, We hope you are well. On behalf of Pueblo Bonito Resorts we are grateful with you for choosing our property to have enjoyed your recent stay, and we take this opportunity to apologize for not having completely met your expectations of our services and facilities. We are a company committed to the quality and standards of customer service and we will be working on an action plan that allows us to have continuous improvement Sincerely, Customer Satisfaction Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this beautiful heavenly resort..at Kelly's Bar Juan Luis,Oskar,Alejandro,Jesus,Fernando, n Carlos are excellent, personable, friendly bartenders n waiters..Rafael is an excellent singer n guitarist..hasta luego Gloria🥰💜
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Date of stay: April 2023
Value
Location
Service
Room Tip: You will love this gorgeous resort!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded May 4, 2023
Dear Gloria, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$226 - $478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Claim Your ListingPUEBLO BONITO EMERALD BAY RESORT & SPA - Updated 2023 Prices & Hotel Reviews (Mazatlan, Mexico)
Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.4 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and F.I.S.H.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.