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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2989)
360
Panoramas (116)
Pool & Beach (795)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 101 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish
5200Reviews387Q+A100Room tips
Traveler rating
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Popular mentions
TravelMXN wrote a review Yesterday
Ciudad Juarez, Mexico215 contributions90 helpful votes
Liked the food and amenities, expected less but hotel exceeded our expectations. Room was big (we booked the suite and was great. It is outdated but everything is well kept. Service from waiters was slow but they did the job done and kept the drinks flowing. We also went to the pueblo bonito mazatlan and like it too. The only thing i did not liked was the poor whisky selection in all inclusive, they are the cheapest! Please fix this!! Will be back if i ever go to mazatlan.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: Tip the waiters to keep the drinks flowing
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FreckledCorazon wrote a review Jun 13
1 contribution2 helpful votes
I've been coming here for 15yrs, and it's eerie and sad watching this place fall apart. The beds and couch cushions all need to be burned and replaced, as they are stained, lumpy, and smell like 15+yrs of accumulated humans with top notes of disinfectant. All inclusive is absolutely not worth it, as they downsize the food, charge extra for room service, my cell service was faster than the <4mb/s WiFi, and they don't even include Grand Marnier (so no cadillac margs). No more free shuttles to other PB resort. Skip this place, stay in town, you'll get the same crappy beds and service for 1/3 the price and can walk to much better food and entertainment.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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AOROZCO1 wrote a review Jun 11
1 contribution
Pleasant hotel except that they allow crooks to conduct business inside their premises. I wanted to purchase activities and was offered a 50% discount in activities in exchange for attending a 90 minute presentation over breakfast. I attended the presentation told first salesperson that I was not interested in buying the hotel timeshare like membership and he directed me to the person that would be completing the purchase of my activity but instead of doing that she proceeded on trying to get me to purchase a cheaper type of membership. I told her honestly that I was not interested on purchasing any type of membership to which she replied in a very sarcastic matter “than what are you doing here”. I replied that I was offered a discount on the activities I wanted to purchase. Finally at the end of the presentation I was about to purchase the activity and realized that it was not the one I wanted which I was told that the regular price was $120 but with their discount I would only be paying $50. I was told that they had to Call me ASAP the tour company to ask what the price would be for the activity I wanted and was told that new activity cost was $120 and with their discount it would cost me $90. I asked why I was not giving the 50% discount offered in exchange of presentation I attended and their answer was that this activity costed more than the other activity which made no sense since I was told both activities had the same price. After much discussion and no resolution I agreed to purchase 5 combos as the tour company calls it at a price of $90 each. The activity included zip lines , ATV’s, and Tequila tasting. The zip line activity went smoothly but when it was time for ATV part of the activity we were informed that they only had 3 ATV’s available and not the 5 I had paid for. I than asked if I would be getting a refund and was told that they could not give me a refund since I had not paid them directly and that once I was back in the hotel I should request to them the refund. At the end of the ATV activity I was reassured they had already contacted the hotel to inform them of the situation. Once I arrived at the hotel I requested the refund but was told that no one from the tour company had contacted them regarding the matter. While in my presence the activities supervisor contend the tour company and indeed they informed her that they would only be charging for 3 combos and not the 5 I had already paid for. NO REFUND TILL THIS DAY.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
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Sleep Quality
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Pepper wrote a review Jun 9
6 contributions5 helpful votes
Poor service at the front desk. Took forever to check in and they couldn't get our emsil correct so we weren't getting copies of our bills. Than I've tried to get change twice now but can't because they either have none or have CLOSED!? Today we had to get new key cards as they(as well as many others) stopped working. The emailed bills were fixed and working but today we got a bill that wasn't ours! And signed with an "X"!!! Wasn't even close to what we had! If it wasn't for some of our pool guys and servers this trip would suck. Definitely not the best Pueblo Bonito resort we've been to by far!
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Date of stay: June 2021Trip type: Traveled as a couple
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Response from General Management , General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear Mockfive, Thank you very much for taking the time to write about your recent visit to Emerald Bay. We sincerely apologize for the inconvenience and confusion you may have experienced. For us, your comments are very important since they are our tool for continuous improvement to prevent experiences like these from changing your perspective and / or vacation experience. We assure you that we will address this issue so that we can always offer you the best. We hope you give us another chance to serve you. Sincerely
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Kathy T wrote a review Jun 9
Gresham, Oregon45 contributions
+1
My husband and I have been owners at Pueblo Bonito Emerald Bay for 10 years. We joined the Elite program and feel like royalty when we leave our middle class lives and trek down to Mazatlan and this stunningly beautiful resort. The resort itself features green lush gardens and healthy palm trees, along with active bird life and lots of iguanas to visit. The beach is easy to access and great for long walks, and with 3 pools to choose from, we can get a lot of poolside variety. As a member of the Elite program, we are taken care of by the Elite team and especially cared for by Melissa - who always makes sure we are happy, that everything is perfect, and that we have our meals and excursions for the day planned out and scheduled. Driver, Ivan, seems to read our minds, as he is always right there when we need him and will consistently go out of his way to ensure our care. When my husband was in a wheelchair for a whole 2-week stay, these Elite teammates took extra good care of us, and made what could have been a difficult stay, a delight. We care about the whole Elite team as if they are family. That's because they treat us like we are! We are already planning our next winter escape (or homecoming) and it's so good to know that those familiar faces will be there to greet us.
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip: Villas are wonderful, and have 3 separate suite areas. However, they are not located on the ocean...
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PRICE RANGE
$197 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.4 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pueblo Bonito Emerald Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.