Pueblo Bonito Emerald Bay Resort & Spa
5,511 reviews
#4 of 105 Hotels in Mazatlan
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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (3,601)3,601
360
Panoramas (116) Pool & Beach (805)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 105 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, Spanish
Location
Full view
Contact
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $14/day
5511Reviews390Q+A100Room tips
Reviews
Traveler rating
- 4,033
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- 157
- 130
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Popular mentions
It is was out first time back since Covid19 hit and we are so happy to be back! The staff followed the guidelines and we felt safe! We were so happy to see our favorite staff members! Jose our waiter at the pool bar always takes excellent care of us and goes above and beyond ! Alejandro our waiter at Kelly’s Bar is fantastic! And the staff at the buffet restaurant work non stop to please you!
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Date of stay: October 2021Trip type: Traveled as a couple
Helpful
Response from Pueblo Bonito, Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Guest, On behalf of the entire staff at Pueblo Bonito Resort, we would like to thank you for such kind words. I am delighted to know that every aspect of your experience was excellent as well as knowing that our staff's attentive service left a great impression on you. We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. Thank you again for taking the time to post your review. We look forward to welcoming you back in the future! Kind regards, Goyita Osako General Manager Pueblo Bonito Sunset Beach Golf & Spa Resort
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This place is absolutely beautiful. The accommodations and grounds where top notch. Restaurants were good and we had excellent service at pool by Humberto Sanchez. 5 stars. The great part was going to sister resort and enjoying their accommodations and ocean access.
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Date of stay: October 2021Trip type: Traveled with friends
Room Tip: Open air taxis are great and bring plenty of sunscreen
See more room tips
Helpful
Response from Pueblo Bonito, Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear Guest, Thank you for your lovely review. I am very pleased to know that you loved your stay and you found the location of the hotel your liking. I am also very glad that you had the opportunity to try some of the food offerings and they were very much to your satisfaction. I have passed on your kind words to the team who always try their best to meet our guests’ expectations. We very much hope to have the opportunity to see you back at Pueblo Bonito Emerald Bay Resort & Spa soon again. Warm regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa.
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We’ve been going to PB Emerald Bay for years now and we love the resort and staff in the restaurant, bistro and around the pool. On this trip, we got especially spoiled around the main pool by the amazing server José Luis Navárez. Every day he made sure we had everything set up for food and drinks and kept refreshing us, as if he were reading our minds. He went above and beyond.
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Date of stay: September 2021Trip type: Traveled with friends
Helpful
Response from Pueblo Bonito, Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 days ago
Dear Guest, We thank you for the kind review, on behalf of all of us here at Pueblo Bonito Emerald Bay Resort & Spa, we would like to thank you for your appreciation of the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation for all the Pueblo Bonito staff. We sincerely look forward to your return to continue to exceed your expectations. Best regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa.
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Another fantastic vacation. I have visited many resorts and the staff at PB make the visits exceptional. Enrique Cazarez as always makes getting around the resort great and fun. We were able to meet some new favorites as well, Cesar, Karla, Erick, Melissa and Enrique Duran to name a few. Can’t wait for next year.
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Date of stay: August 2021Trip type: Traveled with family
Helpful
Response from Pueblo Bonito, Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 days ago
Dear Guest, Thank you ever so much for your most wonderful review. I am thrilled to know that you can personally remember not only so many names but also every single interaction with the team members that made your stay such a pleasant one. We are very privileged to have a team of amazing individuals who will always try their utmost to please and to assist in a gracious, natural, and enthusiastic manner. We very much look forward to your return and to continue to exceed your expectations. Warmest regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa.
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We celebrated my mom’s 60th birthday by taking a trip to Mazatlán. The rooms are very large and clean. When we got there there were some plumbing issues that were fixed immediately. The food was excellent both at the bistro, poolside kitchen and buffet. Although it’s all inclusive we did pay for the staff to set up a dinner party celebration for my mom. It was set up along the beach area and included filet mignon and shrimp, soup, salad, appetizers, and dessert, and a speaker to play your own music via Bluetooth. The dinner was right at sunset and my mom was surprised. I do need to thank Carlos and Sergio our servers for the party who made the dinner extra special. They are the best servers, they go beyond to make sure you have a wonderful time. The table was set beautifully and even had fresh roses as center pieces. It was a great family trip my whole family enjoyed it very much. Most importantly my mom was beyond happy to have all 4 of her kids, and all her grandkids with her to celebrate her 60th birthday.…
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Response from Pueblo Bonito, Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Guest, Thank you very so much for your wonderful review. We are thrilled to know that you and your loved ones very much enjoyed your wonderful celebration as well as all the offerings of the hotel. Your very kind words toward the team who served you are very much appreciated. We sincerely look forward to your return and to continue to exceed your expectations. Warmest regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa.
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PRICE RANGE
$197 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.4 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pueblo Bonito Emerald Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.