Pueblo Bonito Emerald Bay Resort & Spa
4,981 reviews
#5 of 99 Hotels in Mazatlan
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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (116) Pool & Beach (781)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pueblo Bonito Emerald Bay Resort & Spa
Updated 09/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 99 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
Name/address in local language
Getting there
See all nearby hotels
4,981Reviews381Q+A100Room tips
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Popular mentions
Excellent hotel and service especially at the pool. José Ramón and Jorge Valverde made our stay fun and excellent. The place is clean and on top of covid 19 regulations. I love that when you come back from town everyone has to go throw the sanitization booth. We will be back.
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
This place is awesome! Almost every staff member speaks English or can at least understand you. They have a cool golf cart shuttle to take u around the resort if you do not want to walk or have “had too many”. Raul Olivas is one of the drivers I remember because he was friendly and always made conversation along the rides. Front desk staff was great too and helped me with wifi connection and finding places around the hotel but can’t remember their names. Overall great resort definitely will recommend my friends from back home and anyone who reads this review .
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Date of stay: April 2021Trip type: Traveled with family
Helpful
Response from General Management , Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear CHRISin619, We are delighted to read that you had an amazing first stay in Mexico and at Pueblo Bonito Pacifica, our team members constantly work and focus on providing an excellent stay for you. Exceeding your expectations is our finest goal. On behalf of all our staff, we sincerely appreciate your kind comments. We look forward to welcoming you again soon, at this your home away from home. Sincerely,
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We have been PBEB members for many years (and PB Mazatlán for it's first 30 years). We have always enjoyed our time at this beautiful resort--from newlyweds, to kids/family, to pre-retirement. The front desk staff made check-in and check-out a breeze. The grounds are always well maintained. The entire staff are always pleasant and helpful. The food and drink are hard to beat. Sitting down by the beach (which has been nicely upgraded over the years) was relaxing and comfortable. Anything we needed, Christian delivered to us before we even asked. Poolside this year progressed to the adults only pool - we're getting older. Plenty of comfortable loungers. Nice music. Pool water like a warm bath. Jorge Velarde and Jose Ramon both waiting on us like we were royalty. We just hope they both know how much they truly were appreciated. The rooms were still in great shape, and Elisa, our room staff, freshened it like new every day---despite us getting in her way a couple times. Kelly's, The Bistro, La Cordeliere all were delicious. Cilantro's at PB Mazatlán got a magnificent remodel, and the food and staff were superb. We hated to leave, but know we will be back, and can't wait. …
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Date of stay: March 2021
Helpful
Response from General Management , Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear kpdale, Thank you very much for taking the time to write such nice comments following your stay at Pueblo Bonito Emerald Bay. It was a pleasure to read your kind words about your Emerald Bay experience. Thank you for the wonderful comments about our staff. We will make sure to pass on your kind message to each of them. We appreciate your endorsement and look forward to welcoming you back in the near future. Sincerely,
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Excelllente!!!!!! Jose and jorge. Adult pool. Excellent service, friendly and very congenial and happy environment, profesdional. They conveyed to us that they really are concerned about enjoying our stay at Emerald Bay. They are a great pair . They work so well together.
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Date of stay: March 2021Trip type: Traveled with family
Helpful
Response from General Management , Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear kathyfQ6946JV, Thank you for taking the time to share your review. We are delighted to know you enjoyed your stay. We strive to deliver a wonderful experience to each and every guest and it is a pleasure to learn that our efforts have not gone unnoticed. Your compliments on the staff members are greatly appreciated. We look forward to welcoming you back. Best regards,
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We spent the last 2 weeks of February enjoying this wonderful place. eat. The grounds are manicured and the swimming pools are beautiful and the food is great too. We were there on an all inclusive visit and could have whatever we wanted to eat and had many meals at the Bistro. A special shout out to Victor Zaragoza and Rodrigo Mendez who took great care of us.In fact, the entire staff at the resort was gracious and helpful. us. Resort is safe, clean and welcoming. A great place to spend a part of the Winter
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Date of stay: February 2021Trip type: Traveled with family
Helpful
Response from General Management , Director General at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear JJMOhio, We are delighted to read that you had an amazing first stay in Mexico and at Pueblo Bonito Pacifica, our team members constantly work and focus on providing an excellent stay for you. Exceeding your expectations is our finest goal. On behalf of all our staff, we sincerely appreciate your kind comments. We look forward to welcoming you again soon, at this your home away from home. Sincerely,
Read more
PRICE RANGE
$197 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.5 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Looney Bean Coffee Shop, and F.I.S.H.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pueblo Bonito Emerald Bay Resort & Spa?
The staff speaks multiple languages, including English and Spanish.