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Pueblo Bonito Emerald Bay Resort & Spa

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Ave Ernesto Coppel Campana 201, Mazatlan 82110 Mexico
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Traveler (3493)
360
Panoramas (116)
Pool & Beach (920)

About

#3 of 115 hotels in Mazatlan
Location
4.2
Cleanliness
4.6
Service
4.6
Value
4.3
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
247Restaurantswithin 5 miles
34Attractionswithin 5 miles
6224Reviews419Q+A100Room tips
Traveler rating
  • 4,634
  • 914
  • 372
  • 166
  • 140
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Popular mentions
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Most Recent
jmoyer2021 wrote a review Yesterday
Grapevine, Texas1 contribution
Beautiful resort. My family and I enjoyed the birds, iguanas, and other wildlife. The service is excellent and the food quality is amazing. Lots of variety to choose from so everyone could have what they wanted every time we ate.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Jmoyer, Thank you for taking to the time to share your kind comments, we are so pleased to know that you enjoyed your visit. We appreciates your preference and are humbled to have served you. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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etzel501 wrote a review Aug 5
Sublimity, Oregon7 contributions
Went to PBEB the end of June for a week with entire family. Had 3 Junior Suites almost next to each other in building 16. Noticed immediately that the main guest elevator for the building was out of service. Bummer!!! In early February we were in Building 25 for two weeks. The guest elevator there was out of service for our entire stay. While there in June/July I checked out the building 25 guest elevator: IT WAS STILL OUT OF SERVICE. Now I’m usually not one to complain, but this is simply not acceptable. As owners we pay our maintenance fees, and where does that money go? I understand that there can be supply chain issues, but having an elevator in a 4 story building out of service for at least 5 months, and probably longer (how long was it not working before February and how long after we left in July) is not good for the health of your guests, and not good business.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded yesterday
Dear Ron E, There are certainly many options to choose from when traveling to Mazatlan, so we are humbled to have hosted you. We apologize for any inconvenience that we may have caused. We appreciate the failures reports and suggestions, We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We genuinely hope to have the chance to welcome you again for the outstanding vacation you deserve. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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J Presentacion S wrote a review Aug 4
Fresno, California4 contributions
+1
Resort and staff are amazing! We enjoyed our stay. My only suggestions are the following; 1) Please stop keeping caged birds throughout the property 2) Please stop glorifying the hunting of beautiful animals, the display of photos and dead animal heads in Kelly’s Bar is very bad taste to say the least. This sentiment was shared among many of the visitors during our stay. Other then that, the resort is beautiful and the surrounding site provides a breathtaking view.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 days ago
Dear Presentacions, Thank you for sharing your comments. We are glad to read you enjoyed your stay with us and that the staff was essential to your experience. We also appreciate your valuable comments about the decoration and our facilities; please know that we take them very seriously and these will be carefully analyzed. We hope to have the pleasure of welcoming you again soon at any of our properties. Best regards, Customer Care
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Naika C wrote a review Aug 3
11 contributions
I received a massage here in my trip in Mazatlan this year. This place is so beautiful. From the eucalyptus showers to the massages, I was in heaven. Yolanda at the spa was such a great host, knowledgeable, patient and kind. Thank you for the hospitality Yolanda. I’m a NYCer so not easily wowed, but this experience did it.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 6 days ago
Dear Ncolas, It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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Bob Porter wrote a review Jul 2022
Squamish, Canada287 contributions112 helpful votes
Had a great room with lovely patio overlooking the ocean. Good size room with kitchen area having fridge, 2 burner stovetop, dishwasher, etc. We could eat many of our meals in our room and on the patio. Friendly staff. Area is hilly, so either get your walking legs in shape or use the golf cart service to get around. Restaurants were okay.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 2 weeks ago
Dear Bob, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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susanG7745AU wrote a review Jul 2022
Hugo, Minnesota3 contributions1 helpful vote
As usual, our trip to Emerald Bay was relaxing, with every person working to make it a great vacation! Elite staff of Karla, Melissa, Erick, Cesar, Enrique 1, and Enrique 2 were very attentive. We are never disappointed. Wait staff by pool, and restaurants work so hard every day! We travel each year with multiple family members and each age level is happy with pools, food, and service. When we return home, we make reservations for next vacation!
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: All rooms in the resort have a beach view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 weeks ago
Dear Susan, It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
Read more
tony33r wrote a review Jul 2022
Fishers, Indiana1 contribution
Rooms are poorly maintained, there are issues with the AC unit, the refrigerators are old and breaking apart, the beds are very uncomfortable and hard, had to request bed comforters, the pillows are also very uncomfortable. The shower heads in the restrooms are clogged and not maintained properly, the safe provided in the room did not work. The WiFi you have to pay for it to use it whereas everywhere else is free of charge. The beach you cannot go into the water because it is very rocky.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 3 weeks ago
Dear Tony, Thank you for taking the time to express your concerns. We greatly appreciate your feedback, and please rest assured that we are working on this particular matter. Guest satisfaction is our utmost priority; We hope you give us the chance to welcome you again in the future and provide you with an outstanding vacation experience. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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rafaeldueck wrote a review Jul 2022
1 contribution
Room needs remodeling cause they feel dirty cause of old tiles, couch and furniture. Rooms were cleaned well during our stay but of course they can’t get old grime out of tile spaces in on sweep. Elevator was very dirty and old. If remodeled well this could be and execelet hotel.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 weeks ago
Dear Rafael, There are certainly many options to choose from when traveling to Mazatlan, so we are humbled to have hosted you. We appreciate the failures reports and suggestions, We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
Read more
Maui1285 wrote a review Jul 2022
Claremont, California5 contributions2 helpful votes
We stayed here for 3 nights in June of 2022. The good: The common areas/gardens were beautiful. The sunset views at this resort were beautiful. The main pool was great. The gardens and pool areas were clean and tidy. The not so good: The rooms were dated. The tile in the kitchenette area especially in our room needs remodeling. The floor was dated to the point that the floor looked dirty. The customer service was mostly good. The staff at the main bar including the bar tenders were great. However, some of the staff at the Bistro restaurant and at the smaller pool were not good. We would be told by a worker that the pool was closing , however come to find out he was lying and later admitted to my brother that he was just telling people that so that they can leave the pool early. Also, some of the staff at the Bistro restaurant acted annoyed when I would ask them for something. The food was ok. Nothing to write home about. Overall, service at other Mexican beach city resorts are better (Cabo, Cancun).
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Date of stay: June 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 4 weeks ago
Dear Maui, There are certainly many options to choose from when traveling to Mazatlan, so we are humbled to have hosted you. We apologize for any inconvenience that we may have caused. We appreciate the failures reports and suggestions, We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
Read more
Sharon A wrote a review Jul 2022
Portland, Oregon9 contributions2 helpful votes
Wonderful service from Filipe and Daniel at the Bistro pool, Jorge and Jose at the adult pool, Andres, Alejandro, and Fernando at Kelly’s Bar, Adriana at the breakfast buffet at La Cordeliere, and Jesus Ortiz of the Concierge team. Many lounge chairs around the pools need attention: cleaned of Iguana waste and restrung. People are allowed to save lounge chairs with towels for hours at a time even though there is a “rule” stating that chairs can be saved for only 30 minutes. Bottom line; beautiful property and great service, but some updating would be appreciated.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pueblo Bonito, General Manager at Pueblo Bonito Emerald Bay Resort & Spa
Responded 5 weeks ago
Dear Sharon, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. I do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon. Kind Regards, David Tussi General Manager Pueblo Bonito Emerald Bay Resort & Spa
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PRICE RANGE
$266 - $528 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pueblo bonito emerald bay hotel mazatlan, mazatlan emerald bay, pueblo bonito emerald bay mazatlan, emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
252
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Frequently Asked Questions about Pueblo Bonito Emerald Bay Resort & Spa
Which popular attractions are close to Pueblo Bonito Emerald Bay Resort & Spa?
Nearby attractions include Baluarte Bridge (4.4 miles), Playa Brujas (0.8 miles), and Playa Cerritos (0.9 miles).
What are some of the property amenities at Pueblo Bonito Emerald Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Pueblo Bonito Emerald Bay Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pueblo Bonito Emerald Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pueblo Bonito Emerald Bay Resort & Spa?
Conveniently located restaurants include Restaurante Condimento, Pancho's, and Looney Bean Coffee Shop.
Are there opportunities to exercise at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pueblo Bonito Emerald Bay Resort & Spa have an airport shuttle?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pueblo Bonito Emerald Bay Resort & Spa have airport transportation?
Yes, Pueblo Bonito Emerald Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pueblo Bonito Emerald Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pueblo Bonito Emerald Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.