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Pueblo Bonito Emerald Bay

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2,437 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Suffolk, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Pueblo Bonito is an awesome facility The grounds are well manicured, the staff is very guest oriented and the resturants there are second to none. The spa and exercise facility are equipped with the latest exercise equipment and is so large that it never seems to be crowded when you're there. Poolside activities are available for guests daily and the... More 

Helpful?
1 Thank coldsteel76
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your awesome review to Pueblo Bonito Resort. We appreciate the opportunity to host on your visit to our hotel. We are proud to know that this experience was a very positive one, highlighted by our great service and Mexican hospitality. Hope to see you back soon on this your home. Kind Regards. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great place to have your vacation, great pools, nice private beach, nice clean suite with kitchen. Plenty of things to do if you want to stay busy or not! It is about a 20 min. Drive from downtown Mazatlan, we used their free shuttle to the golden zone and from there a taxi, we enjoyed shopping at the central market... More 

Helpful?
1 Thank Douglas O
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Douglas. Thank you very much for your nice review to Pueblo Bonito Resorts. We are happy to know you found in our resort the perfect place to enjoy your vacation on this your trip to Mazatlan, Mexico. We are so excited to welcome you back again to this your home. Kind Regards More 

Scandia, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Love the resort, beautiful, clean, wonderful grounds and very friendly employees..Can ride the bus free into the city of Mazatlan several times a day. Restaurants are very good .. We love sitting on the beach, would appreciate more canopies for shade, great to watch the ocean.

Helpful?
1 Thank maryettalane
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Maryettalene. Thank you very much for your glowing review to Pueblo Bonito Resorts. We are happy to know you choose us and let us be part of your vacation on your trip to Mazatlan, Mexico. Our team workers and management strives everyday to make your experience a pleasent one and I am glad to know our attention, our facilities... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The people in the hotel are very friendly the food is amazing and Lorena and Jesus are the best people to help to help with the activities and just have an amazing personality over all an amazing vacation I hope to come again next year.

Helpful?
1 Thank Jenifer H
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Estimada Jenifer. Thank you very much for your awesome review and preference to Pueblo Bonito Resort We áre so proud to be part of your best vacation ever. it was an honor to have you as our guest. Hope to see you back soon on this your home. Kind Regards. More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at Pueblo Bonito Emerald Bay from July 9 - 16, 2016 with my daughter and best friend and her daughter. The resort was gorgeous and immaculately maintained, the food was great (especially considering we had the all inclusive), and there was never a wait for any of the restaurants and always an available lounger with an umbrella or cabana... More 

Helpful?
1 Thank Kimberly K
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Kimberly. Thank you very much for your awesome review to Pueblo Bonito Resort. What a wonderful comments you have for us. So complete, so nice. It will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that this experience was a very positive one, highlighted... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a fantastic stay at Pueblo Bonito Emerald Bay and will go back in the future. Grounds were beautiful and the staff was very friendly. Especially Alejandro in Kelly's Bar! We had an easy time finding seats at the pool and never had to wait to be seated in the restaurants. Food was great. Service and prices in the... More 

Helpful?
2 Thank Pingpong1201
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your nice review to Pueblo Bonito Resorts. We are happy to know you had an amazing time with us. Our team workers and management strives everyday to make your experience a pleasent one and I am glad to know our attention, our facilities and services exceeded your expectations. We are so excited... More 

Encinitas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a fabulous time at PB Emerald Bay in June 2016. Our room had an outstanding view that looked out over the main pool towards the ocean. We saw many beautiful sunsets from our balcony. The grounds were beautiful and very well maintained. The different types of entertainment provided by the awesome activities staff of Lorena, Marcela, and Jesus... More 

Helpful?
1 Thank Enjoyingretirementcw
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your awesome review to Pueblo Bonito Resort. We are pleased to know you enjoyed the hotel facilities, the sunsets, and also our always helpful staff. Your comments will help travelers to make the right decision when it comes to choosing the ideal resort for their vacation. It’s a pleasure to know that... More 

Au Gres, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Buyer beware; we were unable to take our reserved vacation due to an unexpected and lengthy illness. I am writing this review because upon cancellation of our all inclusive meal plan we were promised a wire transfer refund within a few weeks. We have contacted PBEB several times and were told our refund was in process and would take just... More 

Helpful?
Thank RMG766
Curlew, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone at emerald bay treats you like family. The service is amazing. Lots of activities for families to participate in. I highly reccomend this resort to anyone looking for a fun family get away! Muy bien

Helpful?
2 Thank Alexis W
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Alexis. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards. More 

Mexico City, Mexico
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very quiet , is a superior class more than 5 stars, the rooms are big and very well equipped, the people attending is very good ( service ) , in general is a place to stay, Mazatlan is also a very good destination to visit

Helpful?
1 Thank ej0nss0n
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $195 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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