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El Cid El Moro Beach Hotel

Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
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1 room, 2 adults, 0 children
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  • Golden Zone
    0.6 mi
  • 3 star hotel
  • Pool
Reviewed June 22, 2015
Activities staff at El Moro hotel
Jesus the actives staff was outstanding when he was at work he... more
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1,379 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,025: English reviews
Auckland Region, New Zealand
Reviewed June 22, 2015

Jesus the actives staff was outstanding when he was at work he was so patient with all ages and different cultures also explained all games with easy directions making everyone understand. He was always smiling and happy and willing to help and listen to everyone. I stayed 4 weeks and never saw him any different.

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Helpful?
3Thank Maureen F
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Maureen F, Thank you for taking the time in writing this review I am glad that the staff was able to provide to You exceptional service in particular Jesus rest assure he will get recognition for his hard efforts, we hope to welcome you again soon Kind regards, Salvatore Sanchez

Phoenix, Arizona
Reviewed June 17, 2015

Under the palapa or by the pool, lounging in Mazatlan at El Moro is wonderful! The weather and water is terrific! Fun waves to play in, even after the winds and high tides from Hurricane Blanca left too much sand on the beach. Tomas is an amazing waiter at the pool and beach and always takes very good care of...

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Helpful?
1Thank Lorna A A
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Lorna AA, Thank you for taking the time in letting us know your honest thoughts about our Resort. I am very pleased to hear that you always find yourself having a wonderful time when visiting; I will definitely congratulate Tomas for his outstanding service and hope he continues to give the same service. Mazatlan is a beautiful City with...

Mexico City, Mexico
Reviewed June 15, 2015

We got a full week through RCI time share, it was a 2 bedroom suite and they upgraded us for free to the penthouse (it has it's own tennis court) 3 bedroom , gaming room, jacuzzi, sauna and a mini gym at the master's suite, a terrace with a bigger jacuzzi, The service is friendly, sometimes really good, sometimes just...

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Helpful?
Thank armnd
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Armnd, Thank you for taking the time in writing this review and letting us know your honest opinions about our resort we always welcome comments for improvements. Here in our resort we do have much to offer and we try to insure that there is something for everyone. I would like to mention that we work on making improvements...

Reviewed June 12, 2015 via mobile

My friend and I had a fabulous time at El Moro! The staff was incredible. I want to give a shout out to: Ramon Morales, Jesus Jimenez, Jorge Murillo, Tomas Osuna, Cesar, and Alma Rosa. Ramon gave excellent service at the pool. He quickly learned our food and drink preferences. Jesus made the water aerobics class fun and invigorating! I...

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Helpful?
Thank DianaLovesMexico
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Diana Loves Mexico, This is an awesome feedback regarding your stay with us at el Cid Moro. I feel so glad to hear that you found our accommodations beautiful and a gorgeous beach. I will like to thank you for letting us know that. I also feel proud of all the staff you mention that make of your vacations...

San Jose, California
Reviewed June 7, 2015

My family and I came to El Cid for a week. The hotel is great - wonderful rooms, great views, awesome food - everything you could ask for. What we were really blown away by was the Actividades Team. We came to our "spot" by the pool every morning ready to see what they had lined up for the day....

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Helpful?
Thank Davelyn C
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Davekyn C, Thank you so much! We are so happy to read that you had a wonderful trip! We dedicate ourselves to ensure that you have wonderful vacations. I am so glad that the staff showed such great hospitality and I will definitely congratulate those mentioned for their hard efforts. We hope you visit again soon. Kind Regards, Salvatore...

Houston, Texas
Reviewed June 6, 2015

I stayed with my wife for 5 nights at this hotel since one of our friends was getting married in town. We chose this hotel because of the big name that "El Cid" has in Mazatlan and its supposed to be a well respected chain of resorts. The good things: The personnel was super nice to us and the service...

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Helpful?
3Thank davazamar
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Davazamar, Thank you so much for choosing us again for your vacations in Mazatlan, and for taking the time to share your wonderful review on with the travelers on Trip Advisor. I am glad that the staff was curious to you and showed great hospitality. We appreciate your constructive observations and rest assure that they will be taken into...

San Jose, California
Reviewed June 4, 2015

We booked two one bedrooms at the Moro side of the resort and got 7 days all inclusive. Our family of 5 hung out most of the time at the pool and we were kept entertained. The Actividades Team is the BEST. We've traveled to Cabo, Cancun, and Nuevo Vallarta and nothing beats Mazatlan. Jesus, Frankie, Cinthya and Gabriel took...

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Helpful?
Thank Gigi B
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Gigi B, Thank you very much for have taken the time to give us this awesome feedback regarding your recently stay with us . I feel so proud to hear that our activities staff were an important part of your vacations and make sure to make of it something special, enjoyable and pleasant. Be assured they will get a...

Los Angeles, California
Reviewed May 26, 2015

My boyfriend and I really enjoyed our stay at El Moro. We combed through tons of reviews before choosing this hotel and I'm glad we went with it. We were up in the air between this location and their la marina location and I'm glad we chose this one. La Marina is beautiful (from the outside, we didn't see their...

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Helpful?
Thank JaeBla
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear JaeBla, This is an awesome review regarding your recently stay with us at el Cid Moro. I am very proud of all our staff that make sure your stay was pleasant and enjoyable. Be assured that the involved staff will get a mention for their good effort. It is so glad to hear everything about el Cid Moro went...

Reviewed May 26, 2015 via mobile

Great Experience Went with multiple friends stayed at El Cid Moro very Friendly Staff Josefina Front Desk Manger was Very Helpful and I also needed help with One more Room and Pepe Velazco also was Extremely Helpful. Plan to go back next month

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Helpful?
Thank Richard A
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Richard A, We’re glowing reading your review regarding your recent experience at El Cid Moro Hotel. We are thrilled that you enjoyed your stay; however, the greatest compliment of all is to know that you received impeccable service throughout your stay. Our entire team prides themselves daily on providing memorable service for our guests and we’re delighted that you...

Reviewed May 26, 2015 via mobile

Very nice. People are friendly we ate at the restaurant and the food and service was good. The owners pool is a quite spot with a nice hot tub and drink service. The daily maid service was a pleasant surprise compared to the twice weekly in the states. You will get hit up to tour another time share presentation with...

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Helpful?
Thank Walt W
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Walt W, Many thanks for your kind review. There is no greater compliment than a return guest. We’are delighted that you enjoyed the food, service and private pool during your stay. We look forward to your next visit with us and thank you once again for being a very valued for El Cid Moro Hotel. Kind Regards, Salvatore Sanchez...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $97 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 Spa Hotel in Mazatlan
#4 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from El Cid El Moro Beach Hotel staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't know how much of a room tip we gave, as my son took care of that.”
 of 5 bubbles I313MXbarbarad, 2 days ago | Read review
“Even though there are kitchens in the rooms I recommend the all inclusive. So much easier an makes the trip even more relaxing.”
 of 5 bubbles curtisrm2017, 3 days ago | Read review
“The rooms are very nice and the maids do a great job cleaning it every day and they are very friendly even if they don't know a lot of English.”
 of 5 bubbles williamhC7003TX, 5 days ago | Read review
“Get the Prestige room if possible but the 2 bedrooms in the tower are also very nice!”
 of 5 bubbles lamonts192, 6 days ago | Read review
“The tiles in our bathroom had grout dripped all over that had never been cleaned after construction.The shower had no water pressure . I had to run the water in both the sink and shower for about five minutes before it was hot.”
 of 5 bubbles jenniem84, 6 days ago | Read review
5 of 5
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