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811 Avenida Camaron Sabalo, Mazatlan 82110 Mexico
7 people are viewing this hotel
Official Site
$156
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Free cancellation until 08/14/22
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$157
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Destinia.com
$95
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Booking.com$157
Travelocity$170
Trip.com$133
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1075)
360
Panoramas (50)
Room & Suite (321)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Cid El Moro Beach Hotel
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 115 hotels in Mazatlan
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.2
GreenLeaders Platinum level
El Cid El Moro Beach Hotel is an excellent choice for travelers visiting Mazatlán, offering a family-friendly environment and an oceanfront experience beign situated on the shores of the spectacular Pacific Coast. Given the ideal location for guests on the Golden Zone they can indulge on the nearby eclectic restaurants, bustling nightlife, and diverse shopping. Guests can enjoy the biggest pool from the destination and the best golf in México at El Cid Golf & Country Club.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Paid private parking nearby
Secured parking
Paid wifi
Adult pool
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish

Location

Full view
82Good for walkers
Grade: 82 out of 100
34Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
3441Reviews265Q+A100Room tips
Traveler rating
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  • 131
Time of year
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Popular mentions
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Most Recent
Angela M wrote a review Aug 2
San Antonio, Texas2 contributions1 helpful vote
The day I was leaving back home on Sunday July 31,2022 I reported my Louis Vuitton toiletry bag (value$800) missing from the bathroom sink in room 2528. Customer service said they would look at the cameras and contact me on their findings. I have yet to receive a response from them. They would not allow me to take a photo of the written report nor provide a copy of the reported incident documented. This is poor customer service. I spent so much money at this resort. In the end, my property gets stolen. I feel horrible and violated.
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from El Cid Resorts, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 6 days ago
Dear Angela, We offer you a sincere apology for this situation, we assure you that the investigation and follow-up regarding this situation is being carried out. Our customer service staff will be in direct contact with you as soon as the investigation is complete. We appreciate your understanding regarding this procedure. Sincerely, El Cid Resorts.
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Explorer712094 wrote a review Jul 2022
1 contribution1 helpful vote
Hotel rooms need to be updated. Same stuff on there since 2014 and it’s old and need to be replaced. Chair Coverings dirty, zippers broken and curtains have holes in them. Tubs cracked, toilet dirty and kitchen appliances broken and very nasty. Maid services did not clean proper at all. Convenient yes but not what I was expecting.
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 2 weeks ago
Dear Guest, First of all, we would like to thank you for taking the time to share your review regarding your recent vacation. We are sorry to hear that we did not meet all your expectations, please be assured that we are taking care of all of them with the mainteinance department and housekeeping. We hope you can give us a second chance to attend you and show your our compromise. We will be waiting for your return. Sincerely, El Cid Resorts.
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mijimenez0425 wrote a review Jul 2022
San Antonio, Texas1 contribution
I just want to inform that El Cid El Moro is not a Luxury resort/Hotel. It was build in 1985, so the years has pay a toll. They try to keep it in good condition, but is not high end resort. The food is good, but they don't offer a lot of sea food, so don't expect that. The towels need replacement. Hotel personnel do their best, and they are serviceable.
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 2 weeks ago
Dear Guest, First of all, we would like to thank you for taking the time to share your review regarding your recent experience at el Cid Moro. We are sorry to hear that we did not meet all your expectations. Please be assured that we are taking the corrective actions in regards the issues you have mentioned. We hope you can give us a second chance to attend you and show your our compromise with improvement. Sincerely, El Cid Resorts.
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Rafael wrote a review Jul 2022
3 contributions1 helpful vote
I came to Mazatlan to visit El Cid - El Moro , it’s one or the best place I have visited in the last 5 years. To start Nestor Erick Gomez Gonzalez the person in charged of the luggage he is the greatest person to be around and the funniest every time I see him he makes my day feel better his always happy to do his job. At the counter we had Karen Gutierrez Sarabia help us, one of the best people we met in Mazatlan, more than what we were excepting. I mean more because she did for us more than what we needed. Im very happy with everything from this place. Just to mention that the service at their restaurants where grate. I had the pleasure to meet Jillermo Garcia (Willi)at La Concha Restaurant in El Moro, he is El Capitan ( The Captain) but that man was not doing the work of a Captain he was doing the work of everyone else, he was cleaning, taking people to their table, getting vegetables from the back, bring drink and food for people and being a Captain. He gave so much respect to his workers which he calls his (hijos)kids. Just want to say that this place is the best and this are only a few of all the people that were excessively nice to us.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 3 weeks ago
Dear Rafael, Thank you so much for taking the time to shar your review regarding your recent vacation at el Cid Moro. We are so glad to know that the staff was kind and helpful to your needs and that made of your stay something really special. Please be assured that the staff you have mentioned will get recognition for their great job. We hope you can give us a second chance to attend you again very soon. Best Regards, El CId Resorts.
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coyori2000 wrote a review Jul 2022
1 contribution
good experience in the suite service people in the restaurant and pool excellent excellent dinner in the especial restaurant, japanes and italian restaurant the show nigth is not so good, need to work more,,,nothing good first day not clean the room soon, but the other days very good
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Review collected in partnership with this hotel
Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 3 weeks ago
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Moro. We are so glad to know that overall we met all your expectations and that you enjoyed your visit. We will be more than glad to continue being your choice. Best Regards, El Cid Resorts.
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Gra wrote a review Jul 2022
1 contribution
Love going to this hotel! Always a great time with great rooms that are cleaned daily. Love the pool and the volleyball area. Food is amazing and there are so many great options to choose from! Definitely recommend!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 3 weeks ago
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Moro. We are so glad to know that overall we met all your expectations and that you enjoyed your time. We will be waiting for your return. Sincerely, El Cid Resorts.
Read more
joetat23 wrote a review Jul 2022
WA9 contributions22 helpful votes
We always stay at an el cid property when we visit Mazatlan, and this trip at El Moro was the best ever! Staff amazing as always, so warm and attentive. Food top notch at all the on site restaurants. Servers at the pool are the best we've encountered. Their motto is “it’s whatever you like it!” And it’s true. They cater to you. Our room was awesome with a stunning view of the ocean and beach. We loved the mariachi music every night before bedtime. We can’t wait to come back!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 4 weeks ago
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid. We are so glad to know that overall we met all your expectations and that you enjoyed your time. We will be waiting for your return in ordert to welcome you back. Best Regards, El Cid Resorts.
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Dagoberto J wrote a review Jul 2022
4 contributions1 helpful vote
Great resort for family with kids. The resort is withing walking to the boardwalk, stores, restaurants, etc., and it provides great customer service. I will definitely go back to this resort, and I will definitely recommend it to my friends.
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Review collected in partnership with this hotel
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 4 weeks ago
Dear Guest, Thank you so much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that overall we met all your expectations and that you definitely will come back. We will be waiting for your return in order to welcome you. Best Regards, El Cid Resorts.
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Carla B wrote a review Jul 2022
Jacksonville, Florida13 contributions8 helpful votes
I'm sure the food is good, but we ate at local restaurants for a more authentic flavor, and were very pleased. The pool for adults was very nice and pleasant. Our room was very comfortable, with a separate living room area and two bathrooms.
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Review collected in partnership with this hotel
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 5 weeks ago
Dear Carla Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Moro. We are so glad to read that overall the facilities met your expectations and that you enjoyed the local restaurants. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
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Explorer08470856776 wrote a review Jul 2022
3 contributions1 helpful vote
You have to upgrade your check inn procedures, we were on a Family vacation trip to rest, we were coming all the way from SFO Airport and we were tired. The rooms were already pre-paid so the check in doesn't have to be that long. We are on the digital age, you need to improve the process when receiving people or Family with kids.
Read more
Review collected in partnership with this hotel
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 5 weeks ago
Dear Guest, First of all, we would like to thank you for taking the time to share your review regarding your recent vacation at el Cid Moro. We are sorry to hear that there were some issues during your check in that affect it. We are taking corrective acitons in this regards in order to improve this process. We hope you can give us a second chance to attend you and show you our compromise. Sincerely, El Cid Resorts.
Read more
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PRICE RANGE
$110 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el cid moro beach hotel, el moro tower el cid mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
390
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Frequently Asked Questions about El Cid El Moro Beach Hotel
Which popular attractions are close to El Cid El Moro Beach Hotel?
Nearby attractions include Mazagua (0.3 miles) and Mazatleco Clothing (0.3 miles).
What are some of the property amenities at El Cid El Moro Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at El Cid El Moro Beach Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at El Cid El Moro Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid El Moro Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid El Moro Beach Hotel?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Mary's.
Are there opportunities to exercise at El Cid El Moro Beach Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does El Cid El Moro Beach Hotel have airport transportation?
Yes, El Cid El Moro Beach Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cid El Moro Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid El Moro Beach Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid El Moro Beach Hotel?
The staff speaks multiple languages, including English and Spanish.