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El Cid Castilla Beach Hotel

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GreenLeadersPlatinum level
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,064 Reviews from our TripAdvisor Community

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Showing 1,821: English reviews
Kelowna
Reviewed February 3, 2012

Hotel was very clean and staff very accommodating. Not a brand new resort, but they do ensure that the rooms and public areas are very clean. Staff is very friendly and are eager to make your vacation a pleasant one.

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Helpful?
Thank KelownaRussells
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear kellownarussells Thank you for your review. I am very happy to read that you enjoyed your stay at El Cid Castilla. I am glad to read that you found our staff to be very helpful and friendly and our facilities very well kept and clean. As you say, we ensure that our guests are having a great time. We...

Edmonton
Reviewed February 2, 2012

We stayed at the El Cid the week of January 19, 2012. This was our fifth stay at the El Cid. As always the service was excellent and the staff went out of their way to make this another fanatastic vacation at the El Cid. I would like to make specail mention of Angelita who works at the La Pergola...

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Helpful?
1Thank tiggerboots
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear tiggerbbots Thank you so much for taking the time to write this lovely review we are delighted that you all had such an excellent stay and to know that you had given us again your preference to stay, it is much appreciated. Your compliments in regards to our staff gives us a great satisfaction; the continuos training to provide...

Birtle, Canada
Reviewed February 1, 2012

thanks to Roberto and for the activity staff singing in spanish..on my birthday......great waiters that went out of there way to make a great time..Roberto...Enrigue...Mari..Adrian...Fransico..Ramone....from the worker on the beach to all staff and managers made a great time....food was great...activtives and shows were excellent.......thank you...god bless...see you next year...........hugsssss Linda and Ed.

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Helpful?
2Thank linda h
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear linda h Thank you for choosing to stay with us at El Cid Castilla and for taking the time to comment on your experience. As General Manager you can not imagine how happy it makes me feel that our staff pampered you on your birthday that is the kind of service that characterizes us; we love when our guests...

North Vancouver, Canada
Reviewed January 31, 2012

we apprecated having a great the attention your staff showed to make this a memorable visit whether around the pools in the restrants or cleaning the rooms they all seem to have a smile and a ola greeting all the meals were great lots of selection this was our first time at el cid our fifth\ to mazatland of all...

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Helpful?
3Thank 141hyannis
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

DeaR 141hyannis First at all thank you for choosing us to spend such an importante event in your lifes, your wedding anniversary and also for taking the time to write this comment that for sure is going to help other travelers. ! It is wonderful to know that you enjoyed a lot every aspect of our hotel that is why...

Reviewed January 28, 2012

All the beach action seemed to be in front of this hotel. Pools were great and refreshing, always clean and lots of loungers available. Rooms are good and clean and housekeeping did a great job. Taxi to historic Mexico is cheap and a great drive. Market is well - interesting. Would recommend this place for your vacation. Food was average...

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Helpful?
2Thank Keya41
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear keya41 Thank you very much for taking the time to give some impressions of your visit to El Cid Castilla. I am very happy that you enjoyed our accommodations and service; we strive for excellence in both so it is very satisfactory to know that we are doing well. We appreciate you a lot your recommendations to others and...

Yellowknife, Canada
Reviewed January 28, 2012

We picked a trip to Mazatlan for one reason - our parents had stayed in the city before, enjoyed the experience and wanted to go back. We picked the hotel based upon price. A week at El Cid was the best deal for a three-four star hotel we could find and the reviews suggested that it was okay. First of...

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Helpful?
1Thank TerryK1962
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear terryK1962 Further to your recent stay, I am writing to thank you for taking the time to complete the above review. We were disappointed that we were not able to provide a perfect stay, yet we are thankful that the excellent service given by our staff was to your satisfaction, our restaurants a la carte and that enjoyed of...

Wiarton
Reviewed January 27, 2012

We were a group of 16 friends that stayed at the El Cid resort from Jan 17th - 24th. Half of us stayed at the Granada, and the other half stayed at the Castilla. In a nutshell, I have nothing bad to say about the El Cid. The staff were great, service was incredible, food was very good, and the...

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Helpful?
1Thank Joel M
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Joel M I greatly appreciate the time you took to provide us with a review and for giving us 5 stars of rating. We are very pleased you found our accommodations comfortable, to know that our staff pampered you at all the time and have enjoyed the food service as well; food service is one of the most important...

Milwaukee, Wisconsin, United States
Reviewed January 26, 2012

I recently stayed here for a week with my family and I have to say it was by far the best vacation I have ever been on! The beds were comfortable, the view was breathtaking, the service was excellent and the activities were fun. There was an activity for every member of my family to enjoy; I especially enjoyed the...

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Helpful?
Thank Michaela M
Minneapolis, Minnesota
Reviewed January 25, 2012

We stayed at El Cid castilla,when we arrived all staff was great, check in very quickly and the room was very nice. We spend the most of the time at the pool, the food and the drinks are amazing. The best part of our trip was all the different activities from the hotel, they have darts tournament, water exersises bingo...

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Helpful?
1Thank jhonc776
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear jhonc776 Thank you for your very kind words. I was delighted to read that you have enjoyed your stay at this your home and that had lots of fun with the activities program by the pool, our staff is always innovating our program in order to offer you entertainment and a wide variety of activities options to have fun....

Denver, Colorado
Reviewed January 25, 2012

Semana Santa is the week before Easter and is essentially Mexico's spring break. We'd planned our vacation to avoid all the U.S. spring breaks in 2010, but failed to consider this important Mexican holiday. For some reason, the party seemed to be focused on the beach in front of the El Cid, but by Friday the entire strand was standing-room-only....

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Helpful?
Thank dschul320
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $106 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from El Cid Castilla Beach Hotel staff and other travelers.
156 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean View Tower is the way to go, although I haven't stayed in El Moro.”
 of 5 bubbles gwammaj, 3 days ago | Read review
“Love the ocean view tower. Less ocean noise and have both city and ocean view”
 of 5 bubbles RKapanke, 1 week ago | Read review
“Get Elite Class , worth it . Great views of ocean from suites but waves can be very loud at night .”
 of 5 bubbles Reddeercouple71, 1 week ago | Read review
“We stayed in a room near the pool which was good.”
 of 5 bubbles Janel548, 1 week ago | Read review
“The tower has the best view of the beach. There is some street noise.”
 of 5 bubbles RhysJ235, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question