El Cid Castilla Beach Hotel
Avenida Camarón Sábalo 6294 Zona Dorada, Mazatlan 82110 Mexico
Enter dates to see prices
Full view
View all photos (2,664)2,664
360
Panoramas (82) 
Pool & Beach (603)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
About
#14 of 125 hotels in Mazatlan
Location
4.5
Cleanliness
4.3
Service
4.2
Value
4.0
Travelers' Choice
GreenLeaders Platinum level
Finding the perfect family-friendly resort doesn´t have to be difficult. Welcome to El Cid Castilla Beach Hotel, a wonderful option for travelers like you. Nestled in the heart of Mazatlan's Golden Zone with splendid views of the Pacific Ocean, El Cid Castilla Beach Hotel offers a delightful combination of sun, relaxation, and showcase of the exquisite gastronomy tourism available. Guests can experience the biggets pool in the destination and play a round of golf in El Cid Golf & Country Club.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Secured parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Laptop safe
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Location
81Good for walkers
Grade: 81 out of 100
38Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Avenida Camarón Sábalo 6294 Zona Dorada, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $14/day
7213Reviews356Q+A100Room tips
Reviews
Traveler rating
- 3,679
- 1,770
- 1,011
- 390
- 367
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
My husband and I stayed 3 nights. The location was great for walking, catching a Palmonia for a tour, going to Mass at rhe Cathedral, and picking up amazing bakery at a place called Panama. The staff were friendly and hard working. Marco was a "stand out" at the pool bar. He was super friendly and remembered us the next day. He is going places! We ate at the Thai restaurant the first night which was very good. Italian, the 2nd night was average. We enjoyed the live piano and the singer/waiter. The sushi restaurant was excellent our 3rd night. We were on the all-inclusive plan. Breakfast at El Patio across the street pretty good. Take bridge to get there. The place is perfect for families with kids! The kids loved the pool area and cliff jumping. It was very noisy even in our room since we overlooked the pool. The pillow cases were too short for the pillows and the sheets too short for the mattress. Fortunately, the mattress was comfortable. Pro Tip: Pool at the El Cid Granada is quiet and peaceful if you need this. We moved to a more peaceful resort on the outskirts for the next 3 nights.…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: Beach has a short shelf
Amazing sunsets
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded yesterday
Dear Guest, Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a great time and that we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I only stayed (1) night, but from what I experienced, the atmosphere was great. You never have to leave the resort. Everything is there! The buffet was good, they have everything from pizza to seafood.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 4 weeks ago
Dear Guest, Thank you so much for taking the time to share your review regarding your experience at el Cid Moro. We are so glad to know that overall you had a great time. We will be waiting for your return soon. Sincerely, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time! Thank you for your hospitality. The only thing I would change; we would stay at an adults only resort. The service was great. Food should be available later in the evening. Adult pool should be kept open later than 9pm.
Read more
Review collected in partnership with this hotel
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 4 weeks ago
Dear Jennifer, Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a great time. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Myself and two others stayed at the El Cid Castilla Beach in early February. We bought an all-inclusive plan through Sunwing that offered the ability to use the facilities of the two connected sites (the El Cid El Moro Beach Hotel and the El Cid Granada Hotel) as well. All of us have been to resorts in Mexico before and have never seen such utter lack of standards. Let’s start with the food. At the outdoor lunch buffet and restaurants we saw birds walking on tables and chairs. Employees ignored them or just shooed them away, in the case of the bird who took a tortilla chip right from the bowl and flew off when an employee waved her hands at it, right in front of me. Many chairs had dried bird droppings on them and the food in the buffet was left uncovered in the sun. It was not uncommon to see one out of every handful of employees working the outdoor buffet without gloves while preparing food. In the outdoor and indoor buffets we saw employees using the same utensil for different foods without proper washing procedures. The sandwich presses in both buffets were so caked with debris that it was clear the appliances hadn’t been properly maintained or cleaned in many months if not years. Buffet food was carted from the breakfast buffet to the outdoor lunch buffet once breakfast finished, in full view of guests. On the hotel grounds and especially near the pools, bird droppings and other dirt was glaring. The walkways and decorative rock structures, the sun-blocking parasols above tables (both dining and otherwise), dining chairs, beach chairs etc.. all had fresh and dried bird droppings that had not been cleaned. We did not see any employees cleaning these items during our stay. The most cleaning we saw at the pool was one employee sweeping the walkway. One of our party watched a woman put a new diaper on her baby near the pool and leave the soiled diaper on a portable metal shelf intended for towels. Despite numerous employees being in the vicinity, no one made any moves to remove that waste and that is only one of the countless times we saw an employee ignore something that needed to be done. We spoke to some employees at the three intertwined El Cid properties who confirmed that the hotel management does not care about complaints and suggestions, even when they come from employees of various levels. Even the Sunwing representative on site told us that they’d passed on complaints, comments, and suggestions from customers in the past but that upper management and executives were always hard to get a hold of. The frontline staff were mostly polite and courteous, although we had numerous occasions over our week-long stay where staff were rude and dismissive to us. When you enter one of the restaurants they scan your bracelet in admittance. One of the days we went to the breakfast buffet, a man in our party was stopped (after having been scanned and granted access to the restaurant) for his sleeveless shirt. The manner in which they stopped him was embarrassing and they called the restaurant supervisor, the restaurant manager, and the head waiter to tell him he needed to change shirt or they’d give him a shirt to put over his sleeveless one. There IS a dress code for each restaurant posted on a sign outside the entrance, however we’d seen men in sandals be allowed to enter restaurants whose dress code prohibited sandals, and we’d seen women in mid-thigh shorts be allowed to enter places with “below the knee only” dress codes. We were told that the reason men weren’t allowed sleeveless shirts was to avoid armpit hairs from falling into the buffet food, and management really didn’t like when I pointed out the women whose shirts didn’t cover their backsides, women wearing mesh robes over their bikinis, the men with long hair and beards who had no restrictions against them. The supper buffet opens at 6pm and a show on an elevated stage begins at 7pm. Most resorts have entertainment shows of some sort but normally they’re in a separate location so that if you want to see the show you can, but people who don’t want to simply don’t go. The shows performed in the buffet were mainly dance routines and many of them had tasteless choreography for a dinnertime show at an all-ages location. On more than one night we saw guests reacting to the shows negatively, ranging from actively disgusted to mildly uncomfortable, as most of them featured dancers in very little clothing. In short: don’t go to the El Cid. They don’t care about their customers and they have no standards and no will to change that fact. If you still want to go there, I beg you to pay attention to what you’re eating and observe the conditions of the food. Use your best judgement. Save yourself the headache and the likely diarrhea and don’t stay at this supposedly four-star hotel.…
Read more
Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: I'm giving the location 4 stars because it was right in the town and I was able to go to stores...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 4 weeks ago
Dear Kelly, First of all, we would like to thank you for taking the time to share your feedback on your experience, which is very important to us in order to continue improving our services. We sincerely apologize for the attitude shown by the staff, we assure you that this does not meet our standards at all and we will reinforce with the teams through training the attitude and service with which each and every one of our guests should be attend. We assure you that the necessary actions have been taken regarding the areas of opportunity that you have very kindly shared with us. We apologize for any inconvenience this may have caused. We hope you can give us a second chance to attend you and show you our commitment to change and improvement. We remain at your appreciable orders. Sincerely, El Cid Resorts
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
[I had a fall in one of your resort rooms. ByAs a result I broke my knee. I laid on the room floor for about an hour. Once I crawled to the phone to call for help I realized the phone was not working. I had to reach my cell phone look up the resort and call for help. I paid for all inclusive and since I had a broken my knee I couldn't access food. I had to call room service numerous in order to eat.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 29, 2023
Dear Mrs. Norma, First of all, we thank you for taking the time to share your comments here. We are very sorry to hear about your accident at our facilities, we were checking with the staff and they inform us that fortunately you were being attended to and given precise follow-up during her stay using our room service. We hope you are feeling better and continue to recover. El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a travel agent, i have been to hundreds of Resorts all across mexico, cuba, jamaica, dominican and yet this is the only one i have ever returned to. Many times. Service and location is amazing. So much more. Great for families. Elcid is my resort of choice, i just wish we had flights going there year round.
Read more
Date of stay: December 2022Trip type: Traveled with friends
Value
Location
Service
Room Tip: Once you arrive at the resort there is a Bell hop that will open your door for you and is so...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 28, 2023
Dear Matthew, Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time and that we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They charge for everything, and are constantly trying to sell you stuff, very uncomfortable considering I buyed the all inclusive plan not to worry. The all inclusive is not good, there is only two restaurants that have the same food all days and close at 9pm.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 23, 2023
Dear Eugenio, Thank you for taking the time to share your feedback regarding your experience. We are sorry to hear that our all inclusive did not meet all your expectations. We are sending your comments to our administration in order to improve our services. We hope you can give us a second chance to attend you. Sincerely, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the all-inclusive package and when we checked in they gave us the wifi code, 2 devices per room. No charge! The resort is LOUD, large, and pool lounges are very difficult to find. It was so crowded. So many people. So many families. The pool was always filled with people. Zero chance of finding a place to sit on the beach. And the bands!! Whoa. It’s not just one band, it’s multiple bands, and they compete. Impossible to talk and hear the people at your table. Unfortunately, not relaxing at all. We had an incident with one of our towels going missing from our lounge chair. We spoke to the staff and was told they would check the camera and get back to us. They told us they saw a little boy get out of the pool and take our towel (totally innocent, no problem) but I was then given a long spiel about how it would cost me $40 to replace the towel, but they would “do me a favour” and replace the towel IF I wrote trip advisor review RIGHT THEN AND THERE. He watched over my shoulder as I wrote the review and then took a picture of it for “his manager!” Totally felt like coercion. Like why wouldn’t he just give us a new towel card? Or find the kid who mistakenly took the towel? They had a video and described the child to us. Did not sit well with us AT ALL. The positives are the staff. We have been to 20+ all-inclusive resorts and I’d have to say the attentiveness of the staff here is #1. Always so friendly and eager to please. The rooms are nice and spacious. Lots of buffet options. The evening entertainment is great and the activity team is fantastic (especially Perla, Alejandro, and Aaron!) In conclusion, resort is loud so don’t come here for a peaceful vacation. We joke that we need another vacation to recover from this one. LOL…
Read more
Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 23, 2023
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are sorry to hear that our all inclusive package did not meet all your expectations. We are taking care of each of the issues mentioned with the administration and deparments involved in order to continue improving our services and provide you the best experience ever. We hope you can give us another chance to attend you and show you our compromise. Sincerely, El Cid Resorts
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort was good. Food and overall experience was also good. A lot of variety in Buffet and the Italian restaurant on site is excellent. But this place is busy and not for people who are looking for some peaceful time. Band on the beach played all day . But overall its a fun family spot.
Read more
Review collected in partnership with this hotel
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 15, 2023
Dear Guest, Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you enjoyed your vacation and that we met your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome place to stary. I would recommend this place to anyone. The food staff and surroundings are super chill and safe. The excursions are awesome and cheap. I give this place a ten out of ten for a week
Read more
Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from El Cid Resorts, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Apr 15, 2023
Dear Brian, Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time and that we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$124 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el cid castilla beach, el cid mazatlan, el cid castilla mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
500
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingEL CID CASTILLA BEACH HOTEL $104 ($̶2̶0̶2̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Mazatlan, Mexico
Frequently Asked Questions about El Cid Castilla Beach Hotel
Which popular attractions are close to El Cid Castilla Beach Hotel?
Nearby attractions include Mazagua (0.2 miles), La Pergola - Buffet Dinner Theater (0.3 miles), and Argentine Night at El Cid Granada (0.3 miles).
What are some of the property amenities at El Cid Castilla Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at El Cid Castilla Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid Castilla Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid Castilla Beach Hotel?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Mary's.
Are there opportunities to exercise at El Cid Castilla Beach Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does El Cid Castilla Beach Hotel have an airport shuttle?
Yes, El Cid Castilla Beach Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cid Castilla Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid Castilla Beach Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid Castilla Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Cid Castilla Beach Hotel?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (4.3 miles).