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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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2,851 Reviews from our TripAdvisor Community

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Showing 1,641: English reviews
Mountain Home, AR
Reviewed 2 days ago NEW

This is a fine hotel for a reasonable price in dollars with a staff that is bi-lingual anddo a good job. The staff was a joy and the room was clean. We had a group of 14 with us and we had an enjoyable time. The restaurants are good and the morning breakfast bars are nice. Nice place to hang...

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Helpful?
Thank RedHornet72653
Minneapolis
Reviewed 3 days ago NEW

Spent 8 nights there again in early/mid January with several friends as i have the last 3 years. . I booked an pool view all inclusive room and got the 1st floor near the Mexican restaurant and it was very dark and the bathroom was tiny. I upgraded to the tower ocean view rooms for the last 5 nights and...

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Helpful?
Thank D_____Mpls
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear D_____Mpls, Just a few words to thank you for your opinion posted. I have no really words to thank you for your opinion posted about your stay at El Cid Castilla. I am really proud of every single detail you mentioned and it encourages me to continue working hard daily. Many thanks for you kind feedback, I am delighted...

Swan River, Canada
Reviewed 3 days ago NEW

We were at the resort January 6th - 13th, what an excellent resort, will definitely be going back for sure, there was six adults and two kids in our group, one of the adults had a wheelchair, great wheelchair accessible resort, staff was awesome, a little tipping goes a long way, rooms were very nice, pools were warm, ocean was...

Review collected in partnership with this hotel
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Helpful?
Thank CrystalJM1981
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear CrystalJM1982, I can see that you enjoyed your stay nearly as much as we enjoyed having you. It was definitely a pleasure looking after you. It is great to hear the service you received met your expectations. I know you live very far away, but hopefully your positive experience with us will result in a return trip to us...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEW

Very nice clean resort the rooms were good loved the showers never ran out of hot water food also very good absolutely loved the salt water pools not cold at all only complaint is the noise poolside,walls are paper thin afternoon nap impossible or just some quiet time not happening at this resort speakers cold be turned down a notch...

Review collected in partnership with this hotel
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1Thank A TripAdvisor Member
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Anonymous Author, I am pleased to know of your satisfaction during your stay in our hotel. Our goal is for all of our guests to think the same thing when they step foot in El Cid Castilla or any of our hotels across the port. Thank you for your comments concerning our great services. We take satisfaction in knowing...

Winnipeg
Reviewed 3 days ago NEW

I order a cup of tea and my husband miami vice on the dinner and a show we waited for a while because lots of people but he never did give us our order till my husband got up and get me a cup of tea and get him self a cup of coffee, while the server is pampering the...

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Thank Edy R
Parksville, Canada
Reviewed 3 days ago NEW

we totally enjoyed staying in El Cid La Castilla, we had ocean view, we walked out of the hotel right onto the beach. We liked the location, we could walk in the neighbourhood, take a small mexican "cab". We could eat all day/drink all day…the shows were great, except one, the exotic one, too much nudity in that one, and...

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3Thank Martin H
Winnipeg
Reviewed 3 days ago NEW

All around good hotel for the price food is adequate breakfast was the best meal lots of options in the cafeteria (main buffet) the Italian and the steak house are both good restaurants the Mexican would have been better if the server wasn't rude but the rest of the staff were awesome and helpful ... The gym was well equipped...

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Helpful?
Thank Cari M
Chino Hills, California
Reviewed 4 days ago NEWvia mobile

Last night I complained about the noise at the el moro. They were drilling in the street at 10pm. The management ask if we wanted to move we agreed and they upgraded us to a suite for the inconvenience. This is our 6th visit here and once again the el cid chain never let's us down.

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Helpful?
Thank mgretz1234
British Columbia, Canada
Reviewed 5 days ago NEW

Just got back from a week at El Cid Castilla. We were there Jan 6 - 13, 2017. Stayed in room 1517 in the tower. Nice room, king size bed, small balcony, nice views. Our daughter and 2 grandsons stayed in a pool view room which had 2 double beds and was a bit more crowded but was ground floor...

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1Thank Barretta96-Peter
Reviewed 6 days ago NEW

This was our sixth all-inclusive experience and by far the least favorite. For me, it's not the age of the resort that matters, but in how they treat their guests and create an overall ambience of relaxation and fun. El Cid is older but clean and fairly well-maintained. The first improvement I would suggest is hiring more reception area employees...

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Helpful?
Thank karen k
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $90 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from El Cid Castilla Beach Hotel staff and other travelers.
125 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“You can get pool side or ocean views.”
 of 5 bubbles RedHornet72653, 2 days ago | Read review
“the mattresses in our room were quite hard, the in laws room was better and the brother in laws were perfect, depends on the room you get I guess, would be nice to have a fridge in the room.”
 of 5 bubbles CrystalJM1981, 3 days ago | Read review
“no comment on the rooms nice and clean house keeping are friendly.”
 of 5 bubbles 980edyr, 3 days ago | Read review
“don't know what you mean..yes we left a tip..”
 of 5 bubbles martinhN1769PU, 3 days ago | Read review
“maybe clean the washrooms better”
 of 5 bubbles khresneed, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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