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El Cid Castilla Beach Hotel

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Av Camaron Sabalo 6294, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people are viewing this hotel
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2002)
360
Panoramas (82)
Room & Suite (555)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Cid Castilla Beach Hotel
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 99 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Finding the perfect family-friendly resort doesn´t have to be difficult. Welcome to El Cid Castilla Beach Hotel, a wonderful option for travelers like you. Nestled in the heart of Mazatlan's Golden Zone with splendid views of the Pacific Ocean, El Cid Castilla Beach Hotel offers a delightful combination of sun, relaxation, and showcase of the exquisite gastronomy tourism available. Guests can experience the biggets pool in the destination and play a round of golf in El Cid Golf & Country Club.
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Full view
Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Secured parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Laptop safe
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish

Location

Full view
81Good for walkers
Grade: 81 out of 100
34Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
5,760Reviews324Q+A100Room tips
Traveler rating
  • 2,666
  • 1,627
  • 898
  • 320
  • 249
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Marty N wrote a review Mar 2021
1 contribution
On our first day our service was just OK , On the second night for dinner we had the best experience with top of the line waiter . His name is NESTOR , super nice, informative,fast service. Big shoutout to Nestor,
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Date of stay: March 2021Trip type: Traveled with family
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 1 week ago
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Castilla. We are so glad to hear that you had a pleasant time and that Nestor made of your stay something really special. Please be assured he will get recognition for his great job.We will be waiting for your return in order to welcome you back. Regards, El Cid Resorts.
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carole c wrote a review Mar 2021
Ferrisburgh, Vermont226 contributions128 helpful votes
I love El Cid and have been enjoying winters here for years! I wish the Castilla pool was heated! No one is ever in it, empty all day every day because it is so cold. What good is a pool you can't use? Also, everyone from Castilla goes over to the one heated pool at El Moro, making that pool too crowded. Please heat it! And by the way, the VIP adult pool is freezing cold too and everyone sitting around it is a senior citizen and older people like warm water. Also the banda bands on the beach are too loud, too many, and never let up from 2:00-8:00 every single day. Give me a break! 6 hours of deafening noise every day!!!! It really ruins our day. Everything else is super great.
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Date of stay: February 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 4 weeks ago
Dear Mrs. Carole, We appreciate you have taken the time to share your review. It is thanks to this type of feedback that we can continue to make the necessary improvements to our services and offer unsurpassed vacation experiences. Please be assured that the details you have mentioned will be taken up with the departments involved to take corrective actions. We would like to let you know that an incident occurred with the boilers in the pool, but we assure you that the necessary repairs are already being made for its proper functioning. We apologize for this situation, and just to let you know that the other pools are working properly. We hope you will give us a second chance to attend you and show you what El Cid Resorts has to offer. Sincerely, El Cid Resorts.
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IloveMexico2021 wrote a review Feb 2021
1 contribution1 helpful vote
This is our 3rd year in a row staying at El Cid Castilla, we just love it! Everything was a little bit different this year because of COVID, the swim up bar was not open (bummer) and the buffet lines you were served instead of helping yourself. The rooms were very clean along with the entire resort! We upgraded our room this year because my husband and I were doing a mini-moon and I am so very glad we did, it was awesome to have a king size bed and amazingly room and the view. We will definitely be upgrading again next year! The only suggestion that I have is, it would be really nice to have a mini fridge in the rooms. We had to go to the local store and buy a couple coolers and then have to refresh the ice everyday just to have some cold water and beverages in our room.
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Review collected in partnership with this hotel
Date of stay: February 2021
1 Helpful vote
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Feb 26, 2021
Dear Guest, We are so glad to hear that you have visited us for the third year. It is awesome to know that you enjoyed the place and that all the services met your expectations. Thank you for sharing it with us. We will be waiting for your return in order to welcome you back. Sincerely, El Cid Resorts.
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UncleK wrote a review Feb 2021
Marshall, Minnesota41 contributions27 helpful votes
I had room 0301, pool view. It didn't get any direct sunshine, so a bit chilly in the room, otherwise it was good. Comfortable bed, modern shower, clean. Staff was excellent. Kudos to Cesar at breakfast, Laeticia at the lobby bar. Some of the food is saltier than I prefer, but mostly pretty good. The pork shank at the Mexican restaurant is excellent. The Japanese restaurant has better faster service than past years.
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Review collected in partnership with this hotel
Date of stay: January 2021
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Feb 2, 2021
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at El Cid Castilla. We are so glad to hear that you had a good time and that you enjoyed the food and facilities. Please be assured that all the staff that you kindly mentioned will get recognition for their great job. We will be waiting for your return soon. Best Regards, El Cid Resorts.
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Chris C wrote a review Jan 2021
Lakeville, Minnesota315 contributions176 helpful votes
I have visited El Cid Castilla every January for the past 7 years. I've reviewed this resort in the past, but felt that I should post an update due to the impact of COVID on the travel situation in Mexico. Basically, I can state that traveling to Mazatlan is extremely safe. In fact, I believe that it is far safer than doing similar activities in my home state of Minnesota. The El Cid staff take safety precautions very seriously, yet it is not oppressive in any way. Mask wearing is expected when in any of the buildings (except when eating or drinking) and temperatures are taken when entering the resort and going into the restaurants. Hand sanitizer is plentiful and its use is expected. All staff maintain a professional distance and wear masks and/or face shields. Overall, I felt extremely safe when at the resort. In general, I also felt very safe when off the resort in Mazatlan. Citizens were very good about wearing masks, even when walking outside, and all store and restaurant workers were as well. Again, temperature checks and hand sanitizer is the norm. I was extremely comfortable wherever I went. El Cid Castilla is a great vacation destination. The pools are wonderful, the beach is great, and the rooms are very nice for a family, couple, or solo traveler. The number of restaurants open each night is down now due to COVID so your options are limited, but they are all good places to eat and have extremely courteous and helpful staff. The breakfast buffet is excellent (shout out to Cesar, our amazing waiter). The activities staff is great and will keep you busy and entertained all day if you choose to participate. I have found all staff to be friendly and want you to be happy. Juan Martinez, the outstanding pool concierge, has helped me out on a number of occasions. If you are concerned about the recent travel restrictions from the US, El Cid has you covered. They have made arrangements with local clinics to offer COVID testing so you will have your results in time for your return flight to the US. It's great that they take that worry off your plate. To summarize, El Cid Castilla is a great choice for a vacation, whether there is a pandemic going on or not. I will not hesitate to return soon.
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Date of stay: January 2021
Rooms
Location
Service
3 Helpful votes
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Jan 26, 2021
Dear Guest, Thank you very much for taking the time to share such a fantastic review regarding your most recent vacation at El Cid Castilla. We are so glad to hear that you had a great time and that we met all your expectations in regards to facilities, service, attention, and protocols about the covid situation. Please be assured that all the staff that you have mentioned will get recognition for their great job. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.
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Previous
PRICE RANGE
$85 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el cid castilla beach, el cid mazatlan, el cid castilla mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
500
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Frequently Asked Questions about El Cid Castilla Beach Hotel
Which popular attractions are close to El Cid Castilla Beach Hotel?
Nearby attractions include Mazagua (0.2 miles) and LaKiwa (0.3 miles).
What are some of the property amenities at El Cid Castilla Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at El Cid Castilla Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid Castilla Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid Castilla Beach Hotel?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Mary's.
Are there opportunities to exercise at El Cid Castilla Beach Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at El Cid Castilla Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid Castilla Beach Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid Castilla Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Cid Castilla Beach Hotel?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (4.4 miles).
Does El Cid Castilla Beach Hotel have any great views?
Yes, guests often enjoy the ocean view available here.