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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
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2,557 Reviews from our TripAdvisor Community

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Showing 1,553: English reviews
Vancouver
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I will start with the good things: -Airport shuttle to hotel run by Pronatours was top notch but did not serve beer -Pools are spectacular for every taste and enough chairs at most times -Room was big, beautiful, amazing view -walking distance to restaurants, shopping and cheap massages ($15-20USD but be careful as most are R&T) -La Concha restaurant -... More 

Review collected in partnership with this hotel

Helpful?
Thank Ongnamogurudevnamo
Calgary
1 review
5 of 5 stars Reviewed 2 days ago NEW

Been to Mexico several times and we jumped on this really affortable deal and stayed at the El Sid Castilla from Setember 10th to September 17th and we had such an amazing time. From the layout of the resort to the service, we got way more then what we were expecting. True relaxation and plenty of options to quench our... More 

Review collected in partnership with this hotel

Helpful?
Thank spenceryyc
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

For my Bday I decided to take my mother to this resort. The overall experience was good. We were greeted by Josue and Alejandro at the front desk they were very polite and corteous. When I arrived to my room There was a Bday cake!!! I loved it. We decided to go to a show at the Pergola restaurant the... More 

Helpful?
Thank Mariana P
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Mariana P, I greatly appreciate the time you took to provide us with a review, additionally, I love that you gave specific details; I hope others do appreciate this as well. We take pride in offering a pleasant experience above and beyond what is expected, so your comments are rewarding to us at all staff levels. I trust we... More 

Regina, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our first time to mazatlan was great! The El Cid group has a very friendly staff and the hotel has everything that you could ask for. The rooms are spotless and well equipped . The restaraunt meal options are well thought out and delicious. The beach is staffed well ( including lifeguards) with ample lounges. I found there was no... More 

Helpful?
1 Thank darren462
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear darren462, Thanks for such a thorough review! All your info will really be handy for future guests. We are so glad that our accommodations met your expectations, and that your stay was problem free! I am so glad the team made you feel so good with us, they are the key of our hotel and they must be congratulated,... More 

1 review
1 of 5 stars Reviewed 1 week ago

The hotel is a bit out dated and the air conditioning in the room did not keep the place cool. We went with a group and had planned the trip and made the reservations months in advance only to find upon arriving that our front beach rooms had been overbooked and we were without noticed assigned to rooms without beach... More 

Helpful?
Thank Daisy V
San Jose
1 review
3 of 5 stars Reviewed 3 weeks ago

Hello To Whom It May Concern, My family and I vacationed in Mazatlan June 12th-17th this year and had a great time. There was a total of 10 of us and we stayed at the beautiful resort "El Cid Castilla Beach" with all inclusive and loved the pools and buffets. However, in the middle of our trip on Wednesday 6/15... More 

Review collected in partnership with this hotel

Helpful?
Thank vanessamariek
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear vanessamariek, Thank you for sharing your feedback on Tripadvisor following your recent stay at El CID CASTILLA. I was most suprised and concerned to read your feedback. It's our aim to always provide the highest level of service to all our guest, and I was extremely disappointed to know that we did not meet your expectations on this occasion.... More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Our vacation was amazing we had a great time the hotel was clean and the staff were very helpful and nice. I will be coming back to Mazatlan with my family next time. I really enjoyed my stay at El Cid Castilla.

Review collected in partnership with this hotel

Helpful?
Thank pattyman2016
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear pattyman2016, Thank you for taking the time to review your most recent stay with us. It sounds like you were really able to relax and enjoy our property and Mazatlan as a whole. We are so pleased that you found our hotel perfect for your needs and our location was ideal for you. We are so happy to read... More 

Saint Cloud, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 21, 2016

We have stayed here the last two years and have enjoyed it both times. We have stayed all inclusive and it been well worth the money. Roberto on the beach is the best! We traveled with a group of 12 of us and they were able to accommodate us all at the specialty restaurants it was great!!

Helpful?
Thank bill w
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear bill w, Thank you for your compliments! Good reviews are always welcomed ;) I'm delighted to hear you enjoyed your stay, and I appreciate you taking the time to provide us with feedback! It's very nice to hear that you found the staff accommodating (I'll have to pass along the shout out to my colleague) and the all inclusive.... More 

Delta
1 review
4 of 5 stars Reviewed August 15, 2016

The staff were very friendly, and it was very clean. Great view of the pool and beach, which was a short walk away. The only issue I had was that it was very loud at nighttime and in the early morning, so unless you're a party animal I wouldn't recommend staying here. Other than that, I loved my stay there!

Review collected in partnership with this hotel

Helpful?
Thank arilynd
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear arilynd, What an essay of a review...thanks for taking the time to share your experiences of your stay in El Cid Castilla Beach Hotel. I am very happy to read that you are enthusiastic about our location and that we were able to meet your expectations with the service we provided you and the ambiance of our hotel. I... More 

Pacific Northwest USA
1 review
4 of 5 stars Reviewed August 14, 2016

This was an unplanned layover due to weather. 🌩🌩Plane could not land in PuertoVallarta. The staff at el cid was very accommodating and my room was excellent . Would have been a great place to stay for more than 6 hours! I did get to enjoy a beautiful sunrise from my balcony.🌞

Review collected in partnership with this hotel

Helpful?
Thank Elyse_8
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Room Service
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $98 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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