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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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2,840 Reviews from our TripAdvisor Community

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Showing 1,633: English reviews
British Columbia, Canada
Reviewed 2 days ago NEW

Just got back from a week at El Cid Castilla. We were there Jan 6 - 13, 2017. Stayed in room 1517 in the tower. Nice room, king size bed, small balcony, nice views. Our daughter and 2 grandsons stayed in a pool view room which had 2 double beds and was a bit more crowded but was ground floor...

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1Thank Barretta96-Peter
Reviewed 3 days ago NEW

This was our sixth all-inclusive experience and by far the least favorite. For me, it's not the age of the resort that matters, but in how they treat their guests and create an overall ambience of relaxation and fun. El Cid is older but clean and fairly well-maintained. The first improvement I would suggest is hiring more reception area employees...

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Helpful?
Thank karen k
Temiscaming, Canada
Reviewed 3 days ago NEW

Again this year we returned to El Cid Castilla. We did notice some changes in the La Pergola, menu changes at the À la carte restaurant. Overall stay was excellent. We already waiting for our next stay.

Review collected in partnership with this hotel
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Helpful?
Thank JeanEliane
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear JeanEliane, And we waitting for you and make your vacation even better. I'm so glad to read that you noticed all this change we made for you and all our clients. As you can see we still working on impovements for be the best option in this competitive market. We look forward to you and please let me know...

Winnipeg, Manitoba
Reviewed 5 days ago NEW

No issues with cleanliness during my stay. All inclusive was truly just that. Bookable à la carta meals are fancier than the buffet. Morning breakfast is nicer at ..I think la gordina or something close to that...if they give you ground level room try to fight it!! To close to the pool and the noise and ocean view much better...

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2Thank nena2017
Winnipeg
Reviewed 6 days ago NEW

the staff would skip white peoples orders or skip us completely until we complained. also the sleeping quality was awful because there was always something every single night, I get that you had to have fun, but at 1 am it is little annoying.

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Thank khresneed
Edmonton, Canada
Reviewed 6 days ago NEWvia mobile

We just had our breakfast at this restaurant which has just opened. The variety of choices is plentiful. There is music by a local musician. Food is very good. Seems a bit of advertisement would help let the guests know there is another choice. It is beach front as a bonus. I suggest you try it.

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Helpful?
Thank 690granny
Red Rock
Reviewed 1 week ago

Well if you are planning to go to mazatlan and has the option to book the cid hotel don't do it, it will be a big mistake... we book a vacation in the cid castilla for the fact has kids club and was a family hotel, no wasn't like that at all...the hotel stinks, the beds feel like rocks, same...

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Thank matthewmN2687LZ
Edmonton, Alberta, Canada
Reviewed 1 week ago

Stayed at the El Cid Castilla from Dec 30th to January 6, 2017 with my girlfriend. Check in was quick and the bell hop quickly led us to our room, showed us around and turned on our air conditioning. The room was clean and as luck would have it, we ended up being in the lower building right on the...

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Helpful?
Thank Albert K
Calgary
Reviewed 1 week ago

The grounds and the location are excellent. Heated pool with slides and a lot of amenities for the kids to have fun. The rooms are outdated but clean. There is no free internet and no complementary or water which is a standard in a lot of hotels with less stars. The staff was very friendly and accommodating, they allowed us...

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1Thank Kim T
Reviewed 1 week ago

Overall, the service and quality of the stay was good, however one of the managers was very condescending and intrusive when making false accusations one night against my friend and me without even considering our perspective. In other words, if you don't have to deal with Mario, you'll probably really enjoy it. However if you do have to deal with...

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Helpful?
Thank Matt P
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $86 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from El Cid Castilla Beach Hotel staff and other travelers.
125 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“maybe clean the washrooms better”
 of 5 bubbles khresneed, 6 days ago | Read review
“Doble ocean view”
 of 5 bubbles matthewmN2687LZ, 1 week ago | Read review
“Lots of places to eat so all nclusive is not necessary.”
 of 5 bubbles BillCndon, 1 week ago | Read review
“Check the beds first before you agree to room. Also, if you arrive early, I can guarantee you will still wait until after 4 pm to get your room.”
 of 5 bubbles MochamomCalgary, 1 week ago | Read review
“Pay extra for ocean view which is well worth it. We stayed in 1407.”
 of 5 bubbles dennisbernardk, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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