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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
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2,493 Reviews from our TripAdvisor Community

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Showing 1,547: English reviews
San Diego, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our vacation was amazing we had a great time the hotel was clean and the staff were very helpful and nice. I will be coming back to Mazatlan with my family next time. I really enjoyed my stay at El Cid Castilla.

Review collected in partnership with this hotel

Helpful?
Thank pattyman2016
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear pattyman2016, Thank you for taking the time to review your most recent stay with us. It sounds like you were really able to relax and enjoy our property and Mazatlan as a whole. We are so pleased that you found our hotel perfect for your needs and our location was ideal for you. We are so happy to read... More 

Saint Cloud, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here the last two years and have enjoyed it both times. We have stayed all inclusive and it been well worth the money. Roberto on the beach is the best! We traveled with a group of 12 of us and they were able to accommodate us all at the specialty restaurants it was great!!

Helpful?
Thank bill w
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear bill w, Thank you for your compliments! Good reviews are always welcomed ;) I'm delighted to hear you enjoyed your stay, and I appreciate you taking the time to provide us with feedback! It's very nice to hear that you found the staff accommodating (I'll have to pass along the shout out to my colleague) and the all inclusive.... More 

Delta
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff were very friendly, and it was very clean. Great view of the pool and beach, which was a short walk away. The only issue I had was that it was very loud at nighttime and in the early morning, so unless you're a party animal I wouldn't recommend staying here. Other than that, I loved my stay there!

Review collected in partnership with this hotel

Helpful?
Thank arilynd
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear arilynd, What an essay of a review...thanks for taking the time to share your experiences of your stay in El Cid Castilla Beach Hotel. I am very happy to read that you are enthusiastic about our location and that we were able to meet your expectations with the service we provided you and the ambiance of our hotel. I... More 

Pacific Northwest USA
1 review
4 of 5 stars Reviewed 2 weeks ago

This was an unplanned layover due to weather. 🌩🌩Plane could not land in PuertoVallarta. The staff at el cid was very accommodating and my room was excellent . Would have been a great place to stay for more than 6 hours! I did get to enjoy a beautiful sunrise from my balcony.🌞

Review collected in partnership with this hotel

Helpful?
Thank Elyse_8
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Overall experience was ok. I would like to start off by saying that as family it is a great option for hotel, but as friends, not the best. There's a lot of kids slashing in the pool, and not the best place to go and relax, with the beach busy as well. This said, my experience is during the height... More 

Helpful?
Thank lalalopsie
Norwalk
1 review
5 of 5 stars Reviewed 3 weeks ago

overall it was very pleasent stay, the service was excellent and all the employes are very friendly. we liked it so much that we are planning our next year vacation to stay at el Cid. Sincerly, Antonio Valdez

Review collected in partnership with this hotel

Helpful?
Thank antoniovD8936QG
Frederick
1 review
5 of 5 stars Reviewed 4 weeks ago

We traveled by car to Durango Mexico for our daughter Quince. We had to travel to Mazatlan to pick up 4 of our kids and decided to stay at a resort in Mazatlan. I called a friend who recommended we stay at El Cid all inclusive. We have been to Mazatlan 2 times prior at a different hotel. This is... More 

Review collected in partnership with this hotel

Helpful?
Thank 714ricardar
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My husband and two children (8 yr old and 10 yr old) stayed at this hotel last Christmas, and found it to be a pretty good place for families. It is a 'Mexican' four star, but was a good value for the last minute booking price we payed. The kids loved the pool with the swim-up bar where they enjoyed... More 

Helpful?
Thank honeybear154913
Breinigsville
1 review
2 of 5 stars Reviewed 4 weeks ago

The Hotel was fine. Did not like the fact that family was not allowed on premises. We have family that lives in Mazatlan and our main reason for going is to spend time with family as well as our family vacation. Our family was not allowed passed the valet. Very disappointing.

Review collected in partnership with this hotel

Helpful?
Thank albertd984
Salt Spring Island
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 23, 2016

The hotel was old and needed some updating, but the ocean view rooms were large with lots of closet space - perfect for two women traveling together. The toilet leaked in the bathroom, but other that, the room and hotel were kept immaculately clean. We tried the dinner buffets twice, but weren't too impressed. After that we booked at the... More 

Helpful?
1 Thank Saltspringer340
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $96 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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