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El Cid Castilla Beach Hotel

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Av Camaron Sabalo 6294, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 12/01/20
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Traveler (1988)
360
Panoramas (82)
Room & Suite (570)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Cid Castilla Beach Hotel
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 99 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Finding the perfect family-friendly resort doesn´t have to be difficult. Welcome to El Cid Castilla Beach Hotel, a wonderful option for travelers like you. Nestled in the heart of Mazatlan's Golden Zone with splendid views of the Pacific Ocean, El Cid Castilla Beach Hotel offers a delightful combination of sun, relaxation, and showcase of the exquisite gastronomy tourism available. Guests can experience the biggets pool in the destination and play a round of golf in El Cid Golf & Country Club.
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Full view
Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Secured parking
Paid wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Concierge
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Laptop safe
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish

Location

Full view
82Good for walkers
Grade: 82 out of 100
32Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
5,702Reviews320Q+A100Room tips
Traveler rating
  • 2,635
  • 1,625
  • 890
  • 312
  • 240
Time of year
Traveler type
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Popular mentions
rosavallesillo wrote a review Oct 16
Omaha, Nebraska1 contribution
We really recommend this hotels. They are nice, hot water to shower and very clean. What I like the most was the attention that we received. All the employees were super nice, respectful and helpful. The Food was excellent too. I really recommend your hotels!
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Review collected in partnership with this hotel
Date of stay: December 2019
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Response from Karla Ponzo, Director General at El Cid Castilla Beach Hotel
Responded 1 week ago
Dear Guest, Thank you very much for taking the time to share your review regarding one of your best vacations in Mazatlán. It is awesome to know that you recommend us. We will be more than glad to give you a second warm welcome. Sincerely, El Cid Resorts.
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Tony V wrote a review Aug 2020
1 contribution
The hotel is very dirty and old. There was no hot water in the shower. It is super noisy. AC does not work properly. They charge for wifi and you must go out to the reception to purchase the code (yes we are in 2020)
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Karla Ponzo, Director General at El Cid Castilla Beach Hotel
Responded Aug 21, 2020
Dear Guest, We appreciate you taking the time to share your comments through Trip Advisor. Your feedbacks are of utmost importance to us as they help us to continue improving our services. We offer you a sincere apology for the inconvenience presented during your stay and we assure you that the necessary corrective actions are being taken with those involved. It should be mentioned that the Internet continues to be a paid service in most of the internationally managed hotels in Mazatlán and our current rates are in line with other hotels in Mazatlán and Mexico. However, the Internet line is high speed and we have an on-site technician and 24-hour helpdesk to solve any Internet-related problem. It would be a pleasure for us if you could give us another opportunity to welcome you and show you our commitment to continuous improvement. Always Committed! Regards, El Cid Resorts.
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MyExperience0101 wrote a review Jul 2020
Aguascalientes, Mexico1 contribution
I really did not get the best service, I understand the Covid-19 situation, but there are so many deficiencies with the waiter service and there is unacceptable that we have to pay for the WIFI service, I mean, it´s obvious I will not use the WIFI service all day because I want to enjoy the beach and everything and when I want to use the WIFI connection, I have to pay for it, I already paid for the total service and is not cheap and I have to pay $10 usd additional dollars per day, really? Awful.
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Review collected in partnership with this hotel
Date of stay: July 2020
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Response from Karla Ponzo, Director General at El Cid Castilla Beach Hotel
Responded Jul 17, 2020
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback regarding your recent stay at el Cid Castilla. We would like to know more about your experience by this email: onlinereviewquestions@elcid.com.mx in order to follow up and take the corrective improvements. It should be mentioned that the Internet continues to be a paid service in most of the internationally managed hotels in Mazatlán and our current rates are in line with other hotels in Mazatlán and Mexico. However, the Internet line is a high speed and we have an on-site technician and 24-hour helpdesk to solve any Internet-related problem. We hope you can give us a second chance to attend you the next time you visit this beautiful port. Sincerely, El Cid Resorts.
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samanthann123 wrote a review Apr 2020
Delano, Minnesota1 contribution
This place was gorgeous and the service was awesome! I was there right before COVID-19 took off and closed the boarder between Mexico-USA but the staff was very friendly and helpful even during stressful times for the world. I highly recommend to anyone planning to visit Mazatlan!
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Review collected in partnership with this hotel
Date of stay: March 2020
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Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel
Responded Apr 18, 2020
Dear Mrs. Samantha, Thank you so much for sharing such a great review regarding your recent vacation at el Cid Castilla. We are so glad to hear that overall you had an amazing vacation in Mexico. It is good to know that the staff was very friendly and helpful to your needs. We would be more than happy to welcome you once again when this situation gets better. Kind Regards, El Cid Resorts Team.
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whiteruff wrote a review Apr 2020
Saskatoon, Canada1 contribution
Was our third time there and will likely be back. Was unfortunate that the covid 19 outbreak was happening, which had us worrying about people back home and getting home, so wasn't as relaxing a vacation as usual, but we still enjoyed our holiday. Also was nice having Canadian tv channels to help keep us informed of events back home.
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Review collected in partnership with this hotel
Date of stay: March 2020
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Response from GMELCIDRESORTS, Director General at El Cid Castilla Beach Hotel
Responded Apr 3, 2020
Dear Guest, Thank you so much for sharing your feedback regarding your recent stay at el Cid Castilla. It is good to hear that this was your third time here. We are sorry your vacations were interrupted by COVID-19 but we are glad that you got back safe. We will be waiting for your return in the near future in order to welcome you back. Best Regards, El Cid Resorts Team.
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PRICE RANGE
$85 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el cid castilla beach, el cid mazatlan, el cid castilla mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
500
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Frequently Asked Questions about El Cid Castilla Beach Hotel
Which popular attractions are close to El Cid Castilla Beach Hotel?
Nearby attractions include Mazagua (0.2 miles) and LaKiwa (0.3 miles).
What are some of the property amenities at El Cid Castilla Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at El Cid Castilla Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid Castilla Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid Castilla Beach Hotel?
Conveniently located restaurants include Mary's, F.I.S.H, and Rico's Café.
Are there opportunities to exercise at El Cid Castilla Beach Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at El Cid Castilla Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid Castilla Beach Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid Castilla Beach Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Cid Castilla Beach Hotel?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (4.4 miles).
Does El Cid Castilla Beach Hotel have any great views?
Yes, guests often enjoy the ocean view available here.