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El Cid Castilla Beach Hotel

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Avenida Camaron Sabalo 6294 Zona Dorada, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people are viewing this hotel
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$127
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$117
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Free cancellation until 03/28/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2099)
360
Panoramas (82)
Room & Suite (556)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Cid Castilla Beach Hotel
Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 105 hotels in Mazatlan
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Finding the perfect family-friendly resort doesn´t have to be difficult. Welcome to El Cid Castilla Beach Hotel, a wonderful option for travelers like you. Nestled in the heart of Mazatlan's Golden Zone with splendid views of the Pacific Ocean, El Cid Castilla Beach Hotel offers a delightful combination of sun, relaxation, and showcase of the exquisite gastronomy tourism available. Guests can experience the biggets pool in the destination and play a round of golf in El Cid Golf & Country Club.
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Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Secured parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Laptop safe
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
6023Reviews329Q+A100Room tips
Traveler rating
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Popular mentions
Lindsay Kelly wrote a review Oct 19
Sylvan Lake, Canada5 contributions
My husband, 18 month old son, and myself, stayed at the Castilla for a week in October. Overall we had a great stay and would recommend this hotel to others. There is a bar called La Conchita beside the El Morro, the staff were so friendly and the service was excellent. We were never without a drink! We loved chatting with them all, very friendly guys. Thank you! The ladies at the customer service desk (office off the lobby bar) were super helpful throughout the week. They lined us up a crib, set up our return home Covid test, and answered all my paranoia questions about the incoming storm (Hurricane Pamela). The rooms were spacious, clean, and the A/C worked like a charm. We didn’t do all inclusive so I can’t really comment on the food as we ate off the resort for all our meals.
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Date of stay: October 2021Trip type: Traveled with family
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded 3 days ago
Dear Kelly, Thank you very much for sharing your feedback regarding your recent vacation at el Cid Castilla. We are so glad to hear that you had a great time and that you enjoyed your vacation. Please be assured that all the staff that you have mentioned will get recognition for their great job. We will be waiting for your return soon. Best Regards, El Cid Resorts.
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Esmirna C wrote a review Aug 2021
1 contribution3 helpful votes
A group of friends and I spend 5 days at this resort for a wedding. The service is slow and the “all-inclusive” is limited. There are not enough restaurants for the amount of guests. You are treated like a child with punitive parents; they are looking at the smallest mistake to get you in trouble. One of our friends was waiting for the “main person” to arrive in the next couple of hours to complete the check-in. While he waited he was given a temporary band, his stay was paid in full weeks prior. When he went to the pool, he was unable to get a drink because his band wasn’t accepted it. We were part of a wedding with more than 175+ attendees and one drink was a deal breaker for them. Needless to say, I will not be returning to this resort.
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Review collected in partnership with this hotel
Date of stay: August 2021
2 Helpful votes
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Sep 3, 2021
Dear Guest, First of all, we would like to thank you for taking the time to share your feedback regarding your most recent vacation at el Cid Castilla. We are sorry to hear that we did not met your expectations and that some of our policies did not accomodate to your needs. Please be assured that we are re-sending this review to our administration in order to follow up your comments and suggestions. We hope you can reconsider give us a second chance and let us show you our compromise. I remaind at your apreciable orders. Sincerely, El Cid Resorts.
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ascencio30 wrote a review Aug 2021
Aurora, Illinois2 contributions1 helpful vote
Honestly, the WORST hotel and resort my family and I have been to. Not only is the hotel staff there very rude, the food is terrible, the rooms are old, the beds are twin sized and the mattresses are horrendous! To add to it, the "all inclusive" package is really not all inclusive, they have different tiers of "all inclusive" and staff seems to notice the color of your band and seems that the color dictates the level of all inclusiveness you experience. Just a honest, horrible experience. It was about 18 of us that went to this hotel and will never return. So disappointing. Save your money and reserve elsewhere.
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Review collected in partnership with this hotel
Date of stay: August 2021
1 Helpful vote
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Aug 25, 2021
Dear Guest, We are sorry to hear that our services did not meet your expectations an that there were some issues that affect your stay. Please be assured that we are taking corrective actions regarding your comments with the departments involved in order to improve our services. We hope you can give us a second chance to attend you and give you a warm welcome. Best Regards, El Cid Resorts.
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ISUmomof6 wrote a review Aug 2021
Urbandale, Iowa6 contributions2 helpful votes
We came to unwind after a hectic few months. The service and food are top notch. Our room is beautiful and has great views of the ocean and city skyline. The main pools are wonderful for families. The adult pool is a quiet oasis with bar, food and bathroom handy.
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Date of stay: August 2021Trip type: Traveled with family
1 Helpful vote
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Aug 17, 2021
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Castilla. We are so glad to hear that we met all your expectations and that you enjoyed your stay. We will be more than glad to give you a second warm welcome. Regards, El Cid Resorts.
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Yazmin S wrote a review Aug 2021
1 contribution
The pool here is amazing. It has so many cool features such as a cliff jump, a slide, etc. It’s very clean and large. The customer service here is amazing as well. Anything you can possibly need, El Cid has you covered!
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Date of stay: August 2021Trip type: Traveled with family
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Response from Karla Ponzo, Atención al huésped/Recepción at El Cid Castilla Beach Hotel
Responded Aug 12, 2021
Dear Ms. Soto, Thank you so m uch for taking the time to share your review regarding your recent vacation at el Cid Castilla. We are so glad to heear that you had an amazing time and that you enjoyed the facilities. We will be more than glad to give you a second welcome back to el Cid. Sincerely, El Cid Resorts.
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PRICE RANGE
$85 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el cid castilla beach, el cid mazatlan, el cid castilla mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
500
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Frequently Asked Questions about El Cid Castilla Beach Hotel
Which popular attractions are close to El Cid Castilla Beach Hotel?
Nearby attractions include Mazagua (0.1 miles), La Pergola - Buffet Dinner Theater (0.3 miles), and Joe´s Jewelry (0.3 miles).
What are some of the property amenities at El Cid Castilla Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at El Cid Castilla Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid Castilla Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid Castilla Beach Hotel?
Conveniently located restaurants include Restaurante Condimento, F.I.S.H, and Mary's.
Are there opportunities to exercise at El Cid Castilla Beach Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does El Cid Castilla Beach Hotel have an airport shuttle?
Yes, El Cid Castilla Beach Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cid Castilla Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Cid Castilla Beach Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does El Cid Castilla Beach Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Cid Castilla Beach Hotel?
The staff speaks multiple languages, including English and Spanish.