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Luna Palace Hotel / Suites

#12 of 80 Hotels in Mazatlan
Certificate of Excellence
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473 Reviews from our TripAdvisor Community

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There are newer reviews for Luna Palace Hotel / Suites
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Showing 227: English reviews
Boulder, Colorado
Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed March 5, 2016 via mobile

We stayed here for one week and thought it was great until half way through our stay a note was slipped under our door about an event that would shut down the pool area for several days as the staff prepared for an event on Saturday from 4pm-2am. I write this review at 10:52pm on a Saturday night as a... More 

Helpful?
2 Thank sastillman
Vernon, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 22, 2016

The great! Best beds in Mexico! Large comfortable room (fabulous view off walkout balcony) with well stocked kitchenette (everything worked) comes with large fridge, microwave oven, blender, toaster, coffee maker, well stocked with everything needed (who wants an oven in Mexico?). Nice large glassed in shower with no shortage of hot water. Super clean hotel, enough staff to keep everything... More 

Helpful?
3 Thank John F
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Luna Palace. We are pleased to hear our staff was friendly and helpfully. We are a very small hotel so we strive to provide a service that would make you feel at home. All of our rooms include the fully equipped kitchenette you mentioned. Is... More 

Illinois
Level Contributor
847 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
4 of 5 stars Reviewed February 22, 2016 via mobile

We did not actually stay at Luna Palace, but we did do a tour and also had dinner at their restaurant. This is a small hotel/suites type hotel. M while the one bedroom units were nice, it was just not the type of place that we would want to come and stay year after year. Too small and not enough... More 

Helpful?
1 Thank J-W
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to review our restaurant Eclipse. Since we are a small hotel our menu is a la carte so this ensures food is prepared fresh from scratch every day. Thank you for recommending our food and service at Eclipse restaurant. LP More 

Osseo, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 17, 2016

Wonderful, from the room, staff and locals of mazatlan, just wonderful. We are thrilled with the return of mazatlan to the fore of vacation destinations in mexico. Don't let the US media fool you. MX and specifically mazatlan are perfectly safe and economical options for winter travel get-aways. The beautiful winter weather is consistently better than any US destination (includging... More 

Helpful?
2 Thank Davlaurie
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments after your recent stay at Luna Palace. We are thrilled to hear we met your expectations from the room, to our staff. We take pride in our service and dedication. Thank you also for helping us get the word about about how safe and welcoming Mexico and Mazatlan are. We... More 

Mpls, mn
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 7, 2016 via mobile

My husband and I (mid 50's) stayed at Luna Palace from 1/23 to 1/30. We stayed the first night in room 3004 with 2 doubles. We had requested a King, so we moved the next day to 4002. The first room overlooked the pool. 2nd room was a little smaller but we loved it. The view of the ocean was... More 

Helpful?
1 Thank MaddenMpls_mn
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We are lucky to have fantastic views of Birds Island and the beautiful beach outside the hotel. Great sunsets! We regret to hear that front desk did not respond to your inquiry about the fridge. We take positive and negative comments very seriously... More 

Minneapolis, Minnesota
Level Contributor
186 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed January 24, 2016 via mobile

We hadn't even left the safety of the cruise ship terminal when a very nice pleasant lady came up to us and asked if we had plans. My son wanted to kayak, daughter wanted to swim. Perfect she had a hotel that would let us use their beautiful pool and even better kayaks right on the beach for rental (quoted... More 

Helpful?
1 Thank JulieBandSteveB
Calgary
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed January 22, 2016

We stayed in a studio with a kitchenette at Luna Palace, Mazatlan, for the first two weeks in January. Initially we were on the second floor but we moved to the sixth to get a better view and less noise from the pool area. The room was pleasantly set out and had a lovely atmospheric feel. The air conditioner worked... More 

Helpful?
1 Thank Mila W
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave such a detailed review about your recent stay at Luna Palace. We certainly appreciate you took the time to let us know what you enjoyed about your stay and what services we need improve. Every room at Luna Palace includes a kitchenette, we find that works great for people staying for two... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2016 via mobile

My husband and I have been coming to Mazatlan for over 14 years. We happily discovered Luna Palace 5 years ago. The staff from Elizabeth, our housekeeper to the front desk, Raul and of our Laida and Jesus made us feel immediately welcome. The rooms are great....all with wonderful views. The Eclipse Restaurant is delicious!!!! no matter what you order.... More 

Helpful?
1 Thank Janet C
OceanoPalace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave such a detailed review about your recent stay at Luna Palace. Looks like you had a great time and our staff was the main reason. We will make sure we let Elizabeth, Raul, Laida, Jesus, Hugo, Juan, El Diablo, Pedro, Jorge, Angel, and Petri know about your wonderful feedback. We are a... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

I love the staff, service, location and the rooms. If your looking for a fabulous small hotel with amazing service, this is the spot! Very clean and friendly staff who go the extra mile to make sure your stay is extra special.

Helpful?
3 Thank Ashley B
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave such a detailed review about your recent stay at Luna Palace. Looks like you had a great time and our staff was one of the main reasons why Luna is your favourite resort. We take pride in our service and try to make our guests feel at home and among friends. See... More 

Lacombe, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 22, 2015

We were here many times already and we like it very much. The studio is just right for two people. The maidservice is great, we had a very creatieve maid who made swans, flowers, etc. The bar is way to expensive so we never had a drink there. The pool was first heated but later it was colder. But we... More 

Helpful?
1 Thank Tiny37
Oceano_Luna_Palace, Public Relations Manager at Luna Palace Hotel / Suites, responded to this review

Thank you for taking the time to leave a review about your recent stay at Luna Palace. We are always thrilled to hear about guests coming back each year. Looks like you had a great time and our staff was a big part of it. We made a note of the loungechairs and sharing it with the management team. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $63 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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