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Luna Palace Hotel & Suites

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Avenida Camaron Sabalo S/N, Mazatlan 82100 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (341)
360
Panoramas (40)
Pool & Beach (150)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Individually wrapped toiletries
Updated 08/06/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/06/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 101 hotels in Mazatlan
Location
Cleanliness
Service
Value
Travelers' Choice
Luna Palace is a small and charming ocean front hotel. Its décor is traditional Mexican with warm colours. Every room comes with a gorgeous ocean view, private balcony, and a fully equipped kitchenette, no exception! Luna is without a doubt the best option for long stays in Mazatlan. It is quiet, small, and its location is close to plenty of dinning options, bars, shopping and more. Our own restaurant Eclipse offers both buffet and a la carte service. Its Mexican menu is the best feature. We are a perfect option for clients who want to relax. Ideal for snowbirds, adult couples or families with young children. This is an European plan only property. Our heated pool features a charming kids’ are perfect for entertaining little ones. Luna was renovated recently so is looking better than ever. We are right on the Golden Zone just 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses. Free WiFi & parking!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Banquet room
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Meeting rooms
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
37Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
1215Reviews37Q+A72Room tips
Traveler rating
  • 800
  • 234
  • 91
  • 30
  • 60
Time of year
Traveler type
Language
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  • English
Popular mentions
AKTraveler2012 wrote a review Jun 9
Juneau, Alaska88 contributions90 helpful votes
This was our second stay at Luna Palace and have stayed at other locations in Mazatlan. I highly recommend Luna Palace! There is very good value for the cost to stay there but the customer service is even better. Carmen at the concierge desk is amazing and helps to make every detail of the stay work out (especially for those not fluent in Spanish - she's a lifesaver!). Mazatlan is a great community to recreate in, with a good blend of things to do and see - without being overcrowded by the throngs of tourists. If the beach is important to your vacation, the beach in front of Luna (and the 4 associated Palace hotels) is the best stretch of beach of any of the hotels we have seen. Storms in recent years has not been kind to the beach in front of many of the hotels in the zone, so we were very glad to spend a week along the best of the beach in front of Luna Palace. Luna was a very Covid-safe facility and their operations showed that and gave confidence to the visit. We found plenty of chairs along the beach and Luna is a much quieter location than Oceano, etc. Obviously, lots of fun to be had by all. All rooms have an ocean view. The best rooms on each floor are the "001" and "002" suites on the front corner. "001" is the very best and the even number floors are even better with extensive wrap around balconies (odd number floors have 2 separate balconies (pool and ocean).....these also have the best sunset views.
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: best rooms on each floor are "001" and "002" "001" is best
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Sydney S wrote a review Mar 2021
3 contributions
Luna Palace is an amazing place to stay with your family. The resort has top notch service and incredible food! Bernardo and Niene were our servers for the week and they were both AMAZING! Thank you for the excellent service and always making sure our drinks and tummies were full ;) The morning breakfast was great and very authentic. The beach is well maintained and the entire resort is very clean. My family comes to visit Mazatlan every year and this is the place we always stay! Its the perfect place for a vacation to relax and get away with your family or friends. Enrique is the beach vendor fruit man you will HOOK YOU UP every morning (he is the best), Rudy and Leonard are other beach vendors who will help you with anything else you need. Visit this spot on your next vacation to Mazatlan, you will NOT be disappointed!
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Date of stay: March 2021
Value
Location
Service
Room Tip: 6th, 7th and 8th floor have incredible views!
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Veronica T wrote a review Feb 2021
1 contribution
Mazatlan Luna palace hotel & suites there services & room was great highly recommend.. My kids loved the pool it super nice plenty of activities for kids to do & everything included in your stay with bar area for adults pool side 🙌🏼
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Date of stay: February 2021Trip type: Traveled with family
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Melissa Ahumada wrote a review Dec 2020
Arlington, Texas1 contribution
Love the service, super great! Breakfast is really good, served fresh every morning. Room are very clean. Poolside is clean with a great DJ and drinks! Plenty activities for kids and adults. Highly recommend it.
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Date of stay: December 2020Trip type: Traveled with family
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Diane G wrote a review Mar 2020
Pitt Meadows, Canada445 contributions109 helpful votes
We have stayed at the Luna often. The convenient location, the gorgeous beach, are all reasons we love this hotel. But something has changed. We have always been upgraded because of our consistent stays. Not this time. The room had a beautiful ocean from view on the 7th floor. Our balcony was very small, only room for 2 persons. It did not have a table. The bathroom was dark and in need of renovating. The door knob was broken. One of the lights were burned out. The dishes were dirty. Obviously put away without washing. No complaint about our sweet maid. The pool was bathtub warm so we did not use it for fear of bacteria. Many units were empty and of course understandably because of the virus scare. However, if the Luna cares about keeping its clientel they have to put some effort in.
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Date of stay: March 2020
3 Helpful votes
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Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded Mar 25, 2020
Dear Diane G, Thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Your comments help us identify areas of opportunity. Regards, Abril Jiménez Assistant General Manager
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PRICE RANGE
$69 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
luna palace resort all inclusive, luna palace mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
71
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Frequently Asked Questions about Luna Palace Hotel & Suites
Which popular attractions are close to Luna Palace Hotel & Suites?
Nearby attractions include Classico Mazatlan (0.06 miles).
What are some of the property amenities at Luna Palace Hotel & Suites?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Luna Palace Hotel & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Luna Palace Hotel & Suites?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Luna Palace Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Luna Palace Hotel & Suites?
Conveniently located restaurants include Los Zarapes, Pancho's, and Cilantro's.
Are there opportunities to exercise at Luna Palace Hotel & Suites?
Yes, guests have access to a pool during their stay.
Does Luna Palace Hotel & Suites offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Luna Palace Hotel & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Luna Palace Hotel & Suites?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (5.2 miles).
Does Luna Palace Hotel & Suites have any great views?
Yes, guests often enjoy the ocean view available here.