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Luna Palace Hotel & Suites

Traveler (277)
Panoramas (40)
Traveler (277)
Panoramas (40)
Room & Suite (114)
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Dec 23Dec 24
1 room, 2 adults, 0 children
Standard Room
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Luna Palace is a small and charming ocean front hotel. Its décor is traditional Mexican with warm colours. Every room comes with a gorgeous ocean view, private balcony, and a fully equipped kitchenette, no exception! Luna is without a doubt the best option for long stays in Mazatlan. It is quiet, small, and its location is close to plenty of dinning options, bars, shopping and more. Our own restaurant Eclipse offers both buffet and a la carte service. Its Mexican menu is the best feature. We are a perfect option for clients who want to relax. Ideal for snowbirds, adult couples or families with young children. This is an European plan only property. Our heated pool features a charming kids’ are perfect for entertaining little ones. Luna was renovated recently so is looking better than ever. We are right on the Golden Zone just 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses. Free WiFi & parking!
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Wheelchair access
Meeting Rooms
Banquet Room
Multilingual Staff
Public Wifi
Laundry Service
Heated pool
Outdoor pool
Children Activities (Kid / Family Friendly)
Room Service
Conference Facilities
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Room features
Non-Smoking Rooms
Family Rooms
Air Conditioning
Good to know
Family Resort
Full view
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico
Name/address in local language
Getting there
Gen Rafael Buelna Airport16 mi
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Reviews (832)
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All reviews pool area one bedroom suite tv remote the bell man golden zone ocean view desk staff nice pool swim up bar no hot water beach vendors kitchenette maid inventory mexico pesos unlock
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1 - 5 of 279 reviews
Reviewed 3 days ago

Very nice stay no complaints. Staff knew our names after 1 day, very friendly atmosphere. Seemed like an equal mix of Nationals, Canadian, and US guests. A few "Luna" quirks, locked cabinets until housekeeping inventory and we signed for count, inventory again before checkout, no...More

Review collected in partnership with RCI
Date of stay: November 2018
Thank Albroswift
Reviewed 5 days ago via mobile

Love the location, the staff are great. The hotel is smaller which I like and has a nice Mexican charm. Down side is that it is humid there and cleanliness is not up to my standards. Mould is an issue in the bathroom which has...More

Date of stay: November 2018
Thank APTravel101
Reviewed 2 weeks ago

This hotel need to enhanced the service to the customers, the pool is very cool for the child's and the food needs to be improved. Is near to the beach and right now its the only plus that i see on this hotel. The activities...More

Review collected in partnership with RCI
Date of stay: November 2018
Thank Carlos V
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 1 week ago

Dear Carlos V, Thanks for sharing about your stay, as this allows us to learn from our visitors. Please know we will bring up all feedback to our weekly management meeting, in the hopes of resolving and preventing all you mentioned. We will be honored...More

Reviewed 4 weeks ago via mobile

So overall the trip was good however some issues with hotel staff. We had money stolen from my partner’s purse about 1500 to 2000 pesos to be exact. No I know it’s our fault because we should’ve had it in the safe when we were...More

Date of stay: October 2018
1  Thank Bill C
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 3 weeks ago

Dear Bill C, Thanks for sharing about your stay. We are sorry about the inconveniences that happened upon during your stay, for us is really important to know our opportunity areas to take the necessary measures in order to provide you an excellent service. We...More

Reviewed 4 weeks ago

I just returned from a weekend trip to Mazatlan and stayed at the Luna Palace. The gentlemen at the front desk were very friendly and helpful. No problem to get a replacement door card when I locked my card in the room. They also did...More

Date of stay: November 2018
1  Thank Peter N
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 4 weeks ago

Dear Peter N, We appreciate that you have taken the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed the attention in general. Your comments are important and helpful to us, as they...More

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Questions & Answers
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Lynda Y
May 13, 2018|
Response from Sandra R |
Are you pet friendly?
Lynda Y
May 13, 2018|
AnswerShow all 2 answers
Response from SunnyBeaches_09 | Reviewed this property |
This hotel is right on the beach. It has a nice pool area too that isn't too crowded, depending on the time of year you travel. Weekends are usually busier than weekdays. When we go, we usually go for 4 to 6 weeks. We... More
March 18, 2018|
AnswerShow all 4 answers
Response from chrisKelowna_BC | Reviewed this property |
I don't know if they have an all inclusive. we did have the breakfast buffet one morning. it was lovely with made to order omelets and lots of Mexican breakfast type foods. it was good. as others have mentioned, there are... More
Room Tips
"I would not recommed this hotel to anyone."
Dec 14, 2017
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"All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
Nov 18, 2017
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"We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
Nov 12, 2017
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"All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
Oct 4, 2017
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$60 - $224 (Based on Average Rates for a Standard Room)
luna palace resort all inclusiveluna palace mazatlan
MexicoPacific CoastSinaloaMazatlan
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