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Luna Palace Hotel / Suites

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#12 of 80 Hotels in Mazatlan
Certificate of Excellence
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484 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 19, 2016 via mobile

This is a nice hotel with friendly staff. The facilities are not high and, but the location and the helpfulness of the employees makes up for that. I am staying next-door at the Pueblo Monique though and my friends are staying here and we are spending most of our time here due to the flood level need to being an... More 

Helpful?
Thank David F
Tucson
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 30, 2016

I have been staying at Luna for over 20 years. My favorite is 5002 or 6002. Oceanfront comfortable bed when you take off the plastic.sheet I don't know why they put it on, but the maid said it was para ninos Thats my only grip Great beach, Great staff. I speak Spanish so that helps. Some of the staff will... More 

Helpful?
3 Thank leecuate
Nuevo Ideal, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 26, 2016

Wee Love this Place,we bin here 3 times, the Junior suites we bin having each time, Plus as far as we know now the best Place if you want to spend a lot of time in the Ocean with your Kids, you can go far in with the Kids and its not deep and not as many waves, becauce of... More 

Helpful?
Thank johnevath
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2016 via mobile

I had been here before and I think the administration has changed because this time we where disappointed about the service that we got. Please do not lose your wrist band, if you do you are going to have to pay 250 pesos for a replacement they are made of poor quality. There's no customer service at the pool bar.... More 

Helpful?
1 Thank tavore89
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2016 via mobile

The Best place to stay....todo es perfecto. Water aerobics every day, the food is great, the pool is wonderful. The rooms are clean, comfortable and the kitchen is very well equipped with every thing you need if you want to make your own meal.

Helpful?
Thank Janet C
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 3, 2016 via mobile

The best hotel to stay in Mazatlán in 'La Zona Dorada' / 'Sábalo County'. Comfort, Service, Food, attractive options to relax and the near situation to the sea made our time in the Pearl Of the Pacific unbelievable! Thank u so much! Greetings from Germany

Helpful?
1 Thank Steffen A
Cardston, Alberta, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 29, 2016

The staff were wonderful, helpful, kind, friendly. I am wheelchair dependent and the staff were always on hand to aid my husband with helping me up ramps and stairs. The pool was beautiful, and a great size, and being right on the beach was especially wonderful. It was also fantastic to return to a fresh, clean room everyday. First thing... More 

Helpful?
Thank Sara L
1 review
5 of 5 stars Reviewed April 20, 2016 via mobile

The hotel was really incredibly i spent a really good time with my friends in Luna palace. The Staff was amazing really funny people. Best hotel in mazatlan i recommend this to a friend. Saludos a mi bro Eduardo Ordoñez from mazatlan. Arriba sinaloa !!!

Helpful?
Thank Gabriel S
Cerritos, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed April 7, 2016

I made a reservation with a credit card thru Hotels.com on March 31, 2016. In their confirmation email, Hotels.com said that a no show would cost me a full nights rate as a penalty. The room was guaranteed. When I arrived, the hotel told me that they did not have a reservation at all. I showed them the email proof.... More 

Helpful?
4 Thank Kin K
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 13, 2016

Again, we've had an excellent stay at the Luna. Six weeks went by too quickly at your friendy reasonably priced hotel. After a couple of days, we had gotten our coveted corner one bedroom suite with the great views of the ocean and pool area. Thank you kindly. Our roomy suite cannot be beaten ~ lovely king size bed with... More 

Helpful?
2 Thank sylc_24
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $69 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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