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Luna Palace Hotel / Suites

#12 of 80 Hotels in Mazatlan
Certificate of Excellence
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Luna Palace Hotel \/ Suites
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473 Reviews from our TripAdvisor Community

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Showing 227: English reviews
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I had been here before and I think the administration has changed because this time we where disappointed about the service that we got. Please do not lose your wrist band, if you do you are going to have to pay 250 pesos for a replacement they are made of poor quality. There's no customer service at the pool bar.... More 

Helpful?
1 Thank tavore89
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The Best place to stay....todo es perfecto. Water aerobics every day, the food is great, the pool is wonderful. The rooms are clean, comfortable and the kitchen is very well equipped with every thing you need if you want to make your own meal.

Helpful?
Thank Janet C
1 review
5 of 5 stars Reviewed May 3, 2016 via mobile

The best hotel to stay in Mazatlán in 'La Zona Dorada' / 'Sábalo County'. Comfort, Service, Food, attractive options to relax and the near situation to the sea made our time in the Pearl Of the Pacific unbelievable! Thank u so much! Greetings from Germany

Helpful?
Thank Steffen A
Cardston, Alberta, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 29, 2016

The staff were wonderful, helpful, kind, friendly. I am wheelchair dependent and the staff were always on hand to aid my husband with helping me up ramps and stairs. The pool was beautiful, and a great size, and being right on the beach was especially wonderful. It was also fantastic to return to a fresh, clean room everyday. First thing... More 

Helpful?
Thank Sara L
1 review
5 of 5 stars Reviewed April 20, 2016 via mobile

The hotel was really incredibly i spent a really good time with my friends in Luna palace. The Staff was amazing really funny people. Best hotel in mazatlan i recommend this to a friend. Saludos a mi bro Eduardo Ordoñez from mazatlan. Arriba sinaloa !!!

Helpful?
Thank Gabriel S
Cerritos, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 7, 2016

I made a reservation with a credit card thru Hotels.com on March 31, 2016. In their confirmation email, Hotels.com said that a no show would cost me a full nights rate as a penalty. The room was guaranteed. When I arrived, the hotel told me that they did not have a reservation at all. I showed them the email proof.... More 

Helpful?
3 Thank Kin K
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 13, 2016

Again, we've had an excellent stay at the Luna. Six weeks went by too quickly at your friendy reasonably priced hotel. After a couple of days, we had gotten our coveted corner one bedroom suite with the great views of the ocean and pool area. Thank you kindly. Our roomy suite cannot be beaten ~ lovely king size bed with... More 

Helpful?
1 Thank sylc_24
Winona, Minnesota
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 13, 2016 via mobile

This was our first trip to Mazatlan, and we chose the Luna for the size, value, the kitchenette, and the view. We stayed for 3 weeks, over the same time of the "Good and Bad" review, which gave an accurate account of events. The fumigation fiasco happened our first morning and was a bit scary. Something obviously went very wrong... More 

Helpful?
2 Thank sjoMN
Puyallup, Washington
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 11, 2016

I apologize that this review is long but hope you have the time to read it. I would like to start this review with some positive comments. The lady that cleaned our room, Perla, was fantastic. She did a few extra things like a candy on our bed each day and a little gift of candy on Valentine’s Day. These... More 

Helpful?
1 Thank MazfanPuyallup
Athabasca, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 8, 2016

One of the most friendly places we have stayed. Staff are excellent whether they speak little or no English, they are helpful and pleasant. It is very very clean and the beds are good, suites are good, all have an ocean view. One pool, smaller property, just right for our lifestyle.

Helpful?
Thank TravelRocksTryIt
Questions? Get answers from hotel staff and past guests. Ask a question

197 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luna Palace has a reputation of excellence in service and a home-away-from-home atmosphere. Luna Palace favourite among short and long stay travellers, as it offers fully equipped kitchenettes in every suite, as well as a beach front restaurant with a la Carte service. Our 71 suites are newly renovated, and all have a private balcony with an ocean view which offers a great opportunity to share quality time with your family or on your business. Location: Golden Zone of Mazatlan 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses ... more   less 

Additional Information about Luna Palace Hotel / Suites

Address: Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $63 - $803 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luna Palace Hotel / Suites 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Luna Palace Resort All Inclusive
Luna Palace Mazatlan
Hotel Style:
#3 Business Hotel in Mazatlan
#5 Top resorts Hotel in Mazatlan
#8 Romantic Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Family Hotel in Mazatlan
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