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We love coming to Emerald Bay. The staff is incredible, especially Moises Vasquez,Jose Moreno, Jesus Aremburo, and everyone at the Bistro pool,Jorge,Philippe,Victor, and everyone else throughout the resort. We have never been treated this well in the US.
We have been coming to Emerald Estates for years and are never disappointed. The place sale itself which is a gorgeous place, very relaxing beach front and amenities are always within a minutes reach. The very courteous staff and everyone is so helpful for all...More
Date of stay: October 2018
1 Thank 2820gilbertc
Response from GM_PBonito, Gerente at Emerald EstatesResponded October 17, 2018
Thank you so much for sharing your hearty review in our TripAdvisor forum regarding your splendid experience at Emerald Estates. We feel so honored that you consider this personal place so safe and beautiful. We truly are dedicate in customer service and courtesy...More
We stayed one week at Emerald Estates in the Pueblo Bonito Emerald Bay resort. The unit was 3BR and 3 1/2 baths. We enjoyed the private pool and hot tub every day. Both the pool and hot tub are heated 24/7. At night, we would...More
Date of stay: April 2018
Response from GM_PBonito, Director General at Emerald EstatesResponded July 9, 2018
Thank you very much for such a nice review to Emerald Estate. We are pleased to know we provided you an excellent time and you enjoyed our resort sister property. Thank you so much for sharing your feedback and for your candid recommendations....More
We are staying in Villa#02 as I write this and only a few days left of a 2 week stay. This has to be on the top of our list of vacations as we have never stayed at a villa this size and having three...More
Date of stay: May 2018
Response from GM_PBonito, Gerente at Emerald EstatesResponded May 29, 2018
Thank you very much for your preference on your recent visit to Pueblo Bonito Resort. It is wonderful to hear how our resort exceeded your expectations. Our goal is to make good memories for our guests and I am very happy that we...More
I researched extensively here on TA for our first trip to Mazatlan and happily settled on booking a villa at Pueblo Bonito Emerald Estates because our priorities were:
1) 3 bedrooms, preferably 5 beds, since we traveled with my mother-in-law and my kids don't share...More
Date of stay: February 2018
1 Thank smilesesq
Response from GM_PBonito, Gerente at Emerald EstatesResponded February 22, 2018
Thank you very much for your nice y detailed review to Pueblo Bonito Resort. We are very glad to read that we have successfully covered the majority of service you got. We appreciate your preference on your first visit to our property your...More
There are two very small deli's on site. You would need to take a taxi to the grocery store - Walmart. We usually have our taxi driver make a stop there on the way to the resort from the airport. Or if you are going to... More
There are two very small deli's on site. You would need to take a taxi to the grocery store - Walmart. We usually have our taxi driver make a stop there on the way to the resort from the airport. Or if you are going to town for dinner, have a taxi take you to Walmart or another grocery store on your way back to the resort.
Response from happytobehere73 | Reviewed this property |
Sorry to be so late. We tip housekeeping $5.00 per bedroom used every day. The problem with leaving the tip at the end of your stay is that housekeepers have days off and yours might have the day off the very day you leave.