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The Palms Resort Of Mazatlan

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Camaron Sabalo No. 696 Zona Dorada, Mazatlan 82100 Mexico
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Traveler (353)
360
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Room & Suite (178)

About

#25 of 101 hotels in Mazatlan
Location
Cleanliness
Service
Value
The Palms Resort of Mazatlan is located on the beautiful beaches of Mazatlan, in front of the three islands in the golden zone, and it posses a Mexican architecture with elements of Mexico.Location is the most important for a great vacation. Our guest love our location on the beach, the gardens, the infinite pool, pool bar, and comfortable rooms that invite you to relax.The perfect vacation at Mazatlan starts with a sun set, pacific tropical breeze and beaches with warm and crystal clear water. Rest in your personal oasis of comfort after a sunny day of recreation.All our rooms offer all the comfort that our guest need, with beds incredible comfortable.Enjoy our delicious gastronomic variety and cocktails in our restaurants and bars.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Business Center with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Swimup bar
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, Spanish
445Reviews30Q+A57Room tips
Traveler rating
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Popular mentions
csquare wrote a review Jul 2020
Phoenix, Az172 contributions9 helpful votes
I have been staying at the Palms for years including when it was the Holiday Inn Sunspree. I wouldn't stay anywhere else. I brought along 2 golfing friends who had never been to Mazatlan. Everything was great except the hardness of the beds. I had warned them and they thought no problem but did find the beds hard. I bring my own foam mattress pad so it's not a problem for me. The price of the rooms is great, the ocean view fantastic and the staff is always great. I wish they still had happy hour at the restaurant. Periodically they have convention groups of young people that may stay for a few days and I try to find out when and avoid those times. I have been there during one or two group meetings over 20 years and the kids were polite and did not ruin the vacation. I love the proximity of The Palms to the El Cid Golf Course, that can't be beat! One other suggestion I have is that they update their exercise equipment in their small workout room.
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Date of stay: October 2019
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Response from Juan Manuel Ramirez, Director General at The Palms Resort Of Mazatlan
Responded Jul 20, 2020
Dear Guest!! Thank you so much for your review of our hotel. We appreciate your loyalty to our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Juan Manuel Ramirez General Manager
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greg B wrote a review Mar 2020
Portland, Oregon46 contributions23 helpful votes
Really sad to see this property slide into a poor hotel choice in Mazatlan. Our 5th time staying here and our last. We switched hotels after a week into a two week stay. Were were in a suite #628. Beautiful oceanfront view... BUT noisy big time 3 of the 7 nights we stayed. What made us move was the all night beer bash in front of the hotel. 50 or so college age really did stay up to see the sun rise! Loud! Spoke to manager and she was not helpful so we left. Restaurant ok only but great views! Alberto a wonderful waiter. Rooms old and worn out. Much better hotel choices around.
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Date of stay: March 2020
2 Helpful votes
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort Of Mazatlan
Responded Mar 23, 2020
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Juan Manuel Ramirez General Manager
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Charlotte P wrote a review Feb 2020
Puyallup, Washington431 contributions90 helpful votes
+1
There are many reasons I like the Palms Hotel. The first is location is in the golden zone centrally located. The rooms are clean, and the air conditioner gets as cold as anyone could ever desire. The times I have stayed here I have had a room with two double beds, a small refrigerator, a Hotel size coffee maker, small table 2 chairs, a desk with one chair a flat screen television about 36 inches, a safe and ironing board. The television channels for English speaking folks are Fox News, CNN international, TNT, A &E, Cinemax and Fox. The bathroom has a huge shower, a single sink a blow dryer and they supply soap,shampoo and cream. I like the fact that the sink, toilet and shower are in one room. So I can get dressing without waking my husband. The hot water gets very hot and the water pressure is good. I mention this because I saw a post that said the water pressure was poor, it is not . The swimming pool is an infinity pool that looks out over the ocean. The pool was entirely too cold for my liking. One restaurant is located overlooking the beach, and the other is in the lobby. The food is pretty good although not excellent. The service is excellent. The staff is so friendly, especially around the pool. They have a small store in the hotel that sells, soda, chips, hats, toiletries, toys etc. and the prices are reasonable. This hotel used to be a Holiday Inn. It’s an excellent deal, clean and nice.
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Date of stay: February 2020
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort Of Mazatlan
Responded Mar 10, 2020
Dear Charlotte!! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again here at the Pacific Pearl. Sincerely, Juan Manuel Ramirez General Manager
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NorthVancouvergirl wrote a review Feb 2020
Vancouver, Canada243 contributions84 helpful votes
Did not realize when I booked this is the old Holiday Inn where we stayed 13 yrs ago..Was happy with front desk service and fantastic maids on our floor and the great bellboys. Room was clean and comfortable and view of ocean was amazing. The breakfast restaurant was disorganized and they kept getting our order wrong or bringing tortillas after food was cold. The Sunday we had 5 people serve us and get the order wrong. Tried to order room service 5 times and they only picked up the phone once despite front desk assuring us it was open till 1 am. Pool service was practically non existent. One of the waiters Alberto seemed angry and refused to talk. He tried to open my diet coke can and it fizzed so he got mad and chucked it in the bush. I tipped 20% and he just said ok. Did the same today at lunch. Never smiled or said thank you or gracias for tip. He never asked if everything was ok. Chilo was a good waiter we had 1st breakfast and served me at the beginning of lunch today. Angry waiters who obviously hate serving customers need to change jobs. When I brought this up to the manager he offered a free breakfast if we stayed there next year. Not good enough. Will stay next door where there is better service. Lobby was empty of furniture but was filled by the time we left. Nice new modern furniture and they were putting up lights today. Funny some of these waiters were there 13 years ago and were not friendly then either. If management worked at improving the waiter's attitude and service this would be one of the best places to stay. Also towel lady was sweet.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort Of Mazatlan
Responded Mar 9, 2020
Dear Guest!! Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Juan Manuel Ramirez General Manager
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G'Ma wrote a review Feb 2020
14 contributions1 helpful vote
Older resort right on the beach. Nice rooms, great Pool and absolutely wonderful staff. Great food at really reasonable prices. A few days of our two week stay it was over run by college kids who opted to test the rules. Staff really did well keeping disruptions to minimum. Made reservations for three weeks next time!
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Date of stay: November 2019
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Response from PALMSRESORTMAZATLAN, Gerente at The Palms Resort Of Mazatlan
Responded Mar 9, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warmest Regards Juan Manuel Ramirez Gerente General
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PRICE RANGE
$51 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn sunspree mazatlan hotel mazatlan, holiday inn mazatlan, mazatlan holiday inn
FORMERLY KNOWN AS
Holiday Inn
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
183
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Frequently Asked Questions about The Palms Resort Of Mazatlan
Which popular attractions are close to The Palms Resort Of Mazatlan?
Nearby attractions include Golden Zone (0.7 miles), Mazagua (0.5 miles), and La Pergola - Buffet Dinner Theater (0.6 miles).
What are some of the property amenities at The Palms Resort Of Mazatlan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at The Palms Resort Of Mazatlan?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at The Palms Resort Of Mazatlan?
Yes, free parking is available to guests.
What are some restaurants close to The Palms Resort Of Mazatlan?
Conveniently located restaurants include Restaurante Condimento, Los Zarapes, and F.I.S.H.
Are there opportunities to exercise at The Palms Resort Of Mazatlan?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Palms Resort Of Mazatlan?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palms Resort Of Mazatlan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Palms Resort Of Mazatlan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Palms Resort Of Mazatlan?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (4.6 miles).
Does The Palms Resort Of Mazatlan have any great views?
Yes, guests often enjoy the ocean view available here.