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The Palms Resort Of Mazatlan

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Traveler (333)
Room & Suite (176)
Pool & Beach (167)
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Overview
  • Excellent36%
  • Very good40%
  • Average15%
  • Poor5%
  • Terrible4%
Travelers talk about
“ocean view”(33 reviews)
“infinity pool”(12 reviews)
“fat fish”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (379)
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245 results
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107
92
22
11
13
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All reviewsocean viewinfinity poolfat fishswim up baroutdoor restaurantgolden zonetortilla soupnice poolmini fridgespring breaknice resortbeach areaseafoodpesosbalconyarturowaiters
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1 - 5 of 245 reviews
Reviewed 3 weeks ago

Let's start with the bad reviews. Seriously guys. This is not the Mayan Palace or Pueblo Bonito and isn't trying to be. If that is your expectation you need to increase your budget! We happened upon the Palms Resort after checking in to a disaster...More

Thank Lisa O
Reviewed March 30, 2018

We have stayed in 5 hotels in the last 3 months in Mazatlan and clearly this is the worst hotel on the strip by far. Our first room on the 6th Floor had a smell which indicated that it had not been in use for...More

2  Thank John M B
Reviewed March 29, 2018

My 1st ever bad review of a resort. To be brief: Overcharge at check-in. Carried proof of confirmation, resolved. Friday, a 1:30AM Banda party in yard, hundreds of people from a convention they booked. MGR said he was unaware there was to be a party...More

1  Thank Snake_Pond_Tim
Reviewed March 8, 2018

I have stayed here many times in the past and have always given wonderful reviews. Not this time. Too many changes in the past two years. Limited alcohol (no Khalua), no more happy hour, smaller drinks, have to charge to the room instead of paying...More

4  Thank Beverley Z
Reviewed March 5, 2018

Spent 14 days at this fine hotel. Excellent friendly service from everybody. A great location with many dining options close by. Beautiful bar but the stopped having Happy Hour and business is really slow. Bar is very limited in liquor. Nice pool with lots of...More

Thank Brian b
Response from RRAMIREZMZT, Director de Relaciones Públicas at The Palms Resort Of MazatlanResponded April 1, 2018

Thanks for staying with us. We appreciate your feedback!

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Free High Speed Internet (WiFi)
Beachfront
Fitness Center with Gym / Workout Room
Hotel Amenities
Business Center with Internet Access
Free Parking
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Things to do
Pool
Restaurant
Outdoor pool
Tennis Court
Fitness Center with Gym / Workout Room
Details
Price range
$62 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#13 Romantic Hotel in Mazatlan
#13 On the Beach Hotel in Mazatlan
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$62 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Mazatlan
#13 Romantic Hotel in Mazatlan
#13 On the Beach Hotel in Mazatlan
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (333)
Room & Suite (176)
Pool & Beach (167)
Dining (55)
Amenities (11)
Questions & Answers
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GmaCathy
January 29, 2018|
Answer
Response from mrpozo121 | Reviewed this property |
They say yes but I prefer to walk across the street and go to Oxxo and purchase a gallon of water. The gallon of water is very cheap there and they have all the necessity you may need on a quick run to the store.
1
Vote
Carla T
July 22, 2017|
AnswerShow all 2 answers
Response from sadie12350 | Reviewed this property |
We never used the plan however we did eat at the restaurants. The hotel has an inside restaurant that serves breakfast/brunch, a pool side restaurant that serves lunch and dinner, and a coffee bar. All are very reasonably... More
0
Votes
buceriassally
March 13, 2017|
Answer
Response from kindereit | Property representative |
Yes
0
Votes
Room Tips
"Spend the extra $200 pesos a night fro ocean view!"
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"Rooms facing the main street are extremely noisy"
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"The street side would be quieter than our ocean view was...."
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"Ocean side for sure."
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