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Park Royal Mazatlan

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Park Royal Mazatlan
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304 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Cypress, Texas
Level Contributor
260 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Here for an all inclusive, tell you more later, wedding of a good friend. Arrived around 1:30 PM from a flight from Monterrey, and we could not check in until 3:00 pm per scheduled hours. The hotel used to be Crowne Plaza now it is Park Royal. A bit disorganized after the take over. It is supposed to be all... More 

Helpful?
Thank aghyba
Chihuahua, Mexico
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 13, 2016 via mobile

The service was great . . . All personnel was very polite and helpfull. Installations in general are ok, but still have some serious issues. 1) Just two elevators are working and 1 is not 2) Ice machine from the second floor never worked 3) I was on room 207 . . . No Balcony . . . Are you... More 

Helpful?
Thank Luis G
IHGService, Guest Relations Manager at Park Royal Mazatlan, responded to this review

Dear Luis G, Thank you very much for taking the time to share your comments online. We are pleased to know you liked the service you received from out staff. On the other hand, we would like to apologize for the issues you had with your room and the some of our facilities like the elevator did not live up... More 

El Paso, Texas
1 review
4 of 5 stars Reviewed May 28, 2016

The staff is great very helpful. Rooms are clean and spacious.Pool was nice and clean. Food was just average they should get more items on their menu specially because there's nothing close by. And maybe a second restaurant with a more sophisticated menu. The hotel is far from places where to eat and shop. And the beach was not the... More 

Helpful?
Thank AColon915
Alberto A, Gerente at Park Royal Mazatlan, responded to this review

Dear "Acolon915" Thank you for your comments as it is through them that we can becomen a better place to stay. i want to thank you for your positive comments regarding our staff service and on me size confort of our guest romos. Then, too, we are in the process of developing a new meak as you are rigth with... More 

colorado springs
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 22, 2016

We enjoyed this place when we stayed. It was clean, the food was good, service was excellent and it was right on the water. The POOL was WARM!! There was a wedding going on and the hotel catered it - the food looked good and the staff was attentive. Highly recommend this for your next trip.

Helpful?
Thank hsabin
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear hsabin, Thank you so much for taking your time to share this great comment of your experience at Crowne Plaza Mazatlán, we do really appreciate your review about our staff and our hotel. It is a pleasure to be able to thank our staff for doing their job and manifesting it as ”Excellent ” . Please do not hesitate... More 

El Paso, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2016

Very pleased with the Hotel, staff were very friendly and helpful. Food was great, Rooms very clean. "Koodos" to the event planner, Very organized! Family members Wedding- Lily& Roger. We would love to return..

Helpful?
Thank 915Veronica915
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear 915Veronica915, It is a great privilege to receive such a great comment about your recent stay in our hotel... Greatly appreciate the comments about our Hotel and staff. Please do not hesitate to contact us directly should you need any assistance in planning your next stay... We will be waiting with open arms here at "your home, away home"... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
3 of 5 stars Reviewed April 9, 2016

This was a nice hotel for a larger family as we were able to get a 3 bedroom condo (which is not easy) for a very reasonable price. The unit was nice and views amazing. Beach and Pool are fantastic. The concierge, Filamon, and the bell boys (two Jose's) are wonderful! Their friendliness and helpfulness with tours, transportation, and recommendations... More 

Helpful?
Thank BrianD67425
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear BrianD67425, Thank you very much for this detailed comment about your family vacation at our hotel. We greatly appreciate the comments about our staff who made your vacation an unforgetable moment, they already been informed about this and received congratulations from all our team, this is a great motivation piece for them in order to continue providing excellent service....... More 

Coral Gables, Florida
1 review
1 of 5 stars Reviewed April 1, 2016

This hotel does not honor the rate confirmed on my reservation: Reservation Confirmation # 66955582 at Crowne Plaza Resort, I did a reservation on March 09, 2016 to stay from March 20 to March 24 and they charged me $140.56 per night on my credit card. I didn't recommend this kind of hotel. The reservation staff never take care of... More 

Helpful?
Thank kacruzc
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear kacruzc, Thank you for giving us the opportunity to clearify this misunderstanding with your reservation... We always honor all our confirmed rates. Our hotel system, make all the transactions with the currency of our country…….And, at that time you made the reservation the exchange rate was $18.50 pesos per dollar. The confusion was because your bank ran a diferent... More 

Travelers are raving about these Mazatlan hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 26, 2016

We experienced our first time at the Crown Plaza this year. It was wonderful! The staff are all so kind , helpful and went out of their way to make our stay so special. Special thanks to Jose, Felix and Jose Miguel,the best bellmen ever. Also Philomon the conscierge, so helpful. All the waiting staff in the restaurant, especially Ramon,... More 

Helpful?
1 Thank louron63
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear louron63, It is a great privilege to receive such a great comment about your recent stay in our hotel... Greatly appreciate the comments about our staff, they have already been informed about this and received congratulations from all our team, this is a great motivation piece for them in order to continue providing excellent service. We are delighted that... More 

Riverdale, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 15, 2016

The staff are very helpful and attentive. Rooms are clean. This hotel also has condos for rent and is on the beach. If you want solitude it's great, but out of the way of everything so you need a car or have to taxi it. The food is average. My biggest disappointment is the Wi Fi - very spotty.

Helpful?
Thank Strega324
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Strega324, Thank you so much for the time you took to share this comment about your experience at our hotel and our services wich as you can imagine, are so important to us. Your mention of our location is very important and with time we will surely have more businesses and commerce. Your mention of our wifi signal wil... More 

Frankford
1 review
5 of 5 stars Reviewed March 14, 2016

If you are a short term vacationer, or a winter long term stay, you just can't go wrong here! The staff is warm and welcoming from the bellman- Jose Miguel (so amazing and kind, hard working and easy to talk to) Felix, lovely and Jose! The new concierge Filamon is so lovely, always smiling, kind and professional ! The pool... More 

Helpful?
Thank Donna K
Alberto A, Director General at Park Royal Mazatlan, responded to this review

Dear Donna K, Thank you so much for taking your time to share this wonderful comment of your experience at our Crowne Plaza Mazatlán!! It will be my pleasure to communicate to our staff your very kind comments regarding our service so that we may continue to motivate them for for their excelent service. It would be a great honor... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Av. Sabalo Cerritos 3110 | Marina Mazatlán, Mazatlan 82100, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $87 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#22 On the Beach Hotel in Mazatlan
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