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Park Royal Beach Resort

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Avenida Sabalo-Cerritos 3110, Mazatlan 82110 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (266)
Pool & Beach (52)
Room & Suite (52)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Park Royal Beach Resort
Updated 07/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 99 hotels in Mazatlan
Location
Cleanliness
Service
Value
A destination that combines sun and beach with architectural richness of its historic downtown. Park Royal Beach Mazatlan, a front beach resort, offers 128 rooms each with ocean view, exclusive beach with an infinity swimming pool, a la carte restaurant, lobby bar, meeting rooms, fitness center, spa, parking lot and free Wi- Fi.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Banquet room
Meeting rooms
Spa
Parking
Wifi
Infinity pool
Outdoor pool
Restaurant
Breakfast in the room
Snack bar
Fax / photocopying
Hammam
Massage
Salon
Solarium
Baggage storage
Concierge
Sun umbrellas
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Safe
Flatscreen TV
Bath / shower
Hair dryer
Telephone
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish

Location

Full view
38Car recommended
Grade: 38 out of 100
14Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
737Reviews21Q+A40Room tips
Traveler rating
  • 199
  • 174
  • 130
  • 104
  • 130
Time of year
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  • English
Popular mentions
Bill-Vancouver wrote a review Mar 2020
Vancouver, Canada158 contributions47 helpful votes
We booked this hotel as something new to try - we have tried almost all the Park Royal hotels in Mexico as we are members - all but one have been great - so I was expecting a lot more than what we got - but over all the stay was not bad ... and not fantastic either. First off there is no planned activities which is great for those of us that want quiet - but for kids ... this is very boring, please keep this in mind if you are travelling with kids. The rooms are dated - in need of an over haul - yes even as a Royal member we got a room that has seen better days. The updated rooms are saved for the presentations they do to get guests to sign up - nice bait ... look what you get if you sign up ... but as a member for 10 plus years we have NEVER received a "new updated" room - Staff are a mix ... some fantastic like Julio in the front desk area - he always has a smile and a hello ... he actually cares ... same with Marija in housekeeping - what a joy! Always there with a smile and a giggle! The world need more people this these two. As for the restaurant - I'd give it a pass we ate there the first two nights - only 3 other tables each night but 5 people standing around still could not give any service - and when it came to paying - we could not charge to the room, - no big deal ... we placed it on a credit card - 4 people it took to figure out the process - two ladies behind the counter couldn't care less what was happening - yet payments went through them. After waiting for several minutes I asked if they want my payment or not ... at the same time room service orders sat at the bar for at least 7 min before being delivered ... the delivery person was one of the 4 at the bar standing around doing nothing - to management - I wold really look at the way the restaurant is being run at night - I believe you could save a lot in labour costs. As for the food - its a big NO - the two nights were enough to show the lack of care and how tasteless the food is. Management - also look into the laundry process - why was there long black hairs on the towels and bedding? The shut down on the boarders was happening due to the virus during our stay - I have to commend the hotel for keeping the front lobby area and elevators very clean and constantly wiping down surfaces in common areas .
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Date of stay: March 2020
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: all rooms face the ocean - not all have balconies or decks
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Response from Javier Cervantes PRMAZ, Propietario at Park Royal Beach Resort
Responded Mar 24, 2020
Dear Guest: We are sorry that your experience with us has not been so pleasant, we appreciate the time you take to share with us your comments about your recent experience at Park Royal Mazatlán. We know that during your stay some situations occurred that were not totally satisfactory and for this we can offer an apology; We guarantee that we are taking the necessary actions so that situations like this are not repeated. Your suggestions and recommendations are always welcome and help us to improve. We hope to have the opportunity to serve you again and 100% meet your expectations. Sincerely General Manager Park Royal Mazatlan
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Bob B wrote a review Mar 2020
Nelson, Canada14 contributions6 helpful votes
Small resort. I cant comment to the value as I used some Royal Holiday points and some cash. If you want quiet this is the place. If you want activities then No. No beach volleyball, no pool activities, no organized activities not much to do at all. Resort was very quiet for late February, not sure why. Staff very friendly. Pool nice. Beach nice. Odd to see jeeps and atvs ripping around on the beach next to the resort but didnt bother me. I had a room with no balcony, the window wouldnt open, which made me mad, very hot plus wanted the breeze and sound of ocean! after asking several times and front desk saying no for them to un-lock it I finally Demanded it, they made me sign a waiver but did open it, Odd rule as there are balcony units too. No party scene at all. If you want a very quiet place to relax this is a good option.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from JCervantesL, Director de Relaciones con Clientes at Park Royal Beach Resort
Responded Mar 10, 2020
Dear Mr. Bob: Let us thank you in the first place for staying at Park Royal Mazatlán and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Your every comment is very constructive as it encourages us to become better each day. We look forward to welcome you back to have the pleasure of serving you again. Regards General Manager
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Gene W wrote a review Feb 2020
60 contributions5 helpful votes
We have been vacationing in Mazatlan for nearly 30 years, staying at several timeshare locations as well as private apartments and condominiums. Park Royal is one of the best locations we have found, a little bit like a pearl! When you walk through the doors into the outdoor patio/pool area you are greeted by a heart warming vista. An infinity pool, chairs,umbrellas and a view of the ocean that is truly inspiring. There is an inside/outside restaurant that serves great food, especially the breakfast buffets on special occasions and weekends. The best part of all, however, are the employees of Park Royal! They help us through our lack of fluent Spanish, providing us with whatever it is that we want or need. Every employee greets you with a warm smile and conversation if you desire. The restaurant, massage and concierge staff have made our vacation one of the best in years, handling every one of our requests with ease and grace. Thank you Park Royal Homestay, we will see you in 2021!
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Date of stay: February 2020Trip type: Traveled with family
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Response from Juan Manuel Ramirez PRMAZ, Propietario at Park Royal Beach Resort
Responded Feb 21, 2020
Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. This kind of reviews encourages us to strive for a service of excellence. There is still a lot more to come to Park Royal Mazatlán so please be sure to you visit us again in the near future. Regards Juan Manuel Ramirez General Manager
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janetbutler830 wrote a review Feb 2020
1 contribution
This lovely beachfront hotel was a quiet oasis in the north part of the Golden Zone. There was bus service in front that took you into the city and the Galleria Mall/stores/cinema were within a quick taxi ride away. Food was consistently good and the hotel was impeccably cleaned. Although most of the staff didn't speak English, they went out of their way to find someone who could answer our questions.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from JMRamirezJ, Gerente at Park Royal Beach Resort
Responded Feb 14, 2020
Dear Janet!! First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations,here at the pacific Pearl. Regards Juan Manuel Ramirez General Manager
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Lane N wrote a review Feb 2020
13 contributions3 helpful votes
Our stay at Park Royal was very relaxing. All rooms facing the ocean. Not a large hotel and not crowded. The food in the area is excellent, fresh shrimp and fish from the ocean. Beach is very clean and is cleaned up every day. The staff at the hotel are very friendly and always eager to help and answer any questions. English is not prominent but you can always find one or two of the staff that speak it very well. If going down town use the green bus, only 11 pesos per person.
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Date of stay: November 2019
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Response from JMRamirezJ, Director de Relaciones con Clientes at Park Royal Beach Resort
Responded Feb 12, 2020
Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations. Regards Juan Manuel Ramirez General Manager
Read more
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PRICE RANGE
$63 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza mazatlan hotel mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
90
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Frequently Asked Questions about Park Royal Beach Resort
Which popular attractions are close to Park Royal Beach Resort?
Nearby attractions include Bula (0.6 miles), Bengala Club Mazatlan (0.7 miles), and Maz Souvenirs (0.3 miles).
What are some of the property amenities at Park Royal Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Park Royal Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Park Royal Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Park Royal Beach Resort?
Conveniently located restaurants include La Marina Restaurant, Latinos Restaurante, and Casa Laguna Restaurant.
Are there opportunities to exercise at Park Royal Beach Resort?
Yes, guests have access to a pool during their stay.
Does Park Royal Beach Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Park Royal Beach Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Park Royal Beach Resort?
Many travelers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (6.2 miles).
Does Park Royal Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Park Royal Beach Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.