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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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    Best prices for your stay
    8/6/2017 8/7/2017
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    Traveler (245)
    Pool & Beach (53)
    Room & Suite (42)
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    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travelers talk about
    “sea garden” (23 reviews)
    “time share” (23 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Kitchenette
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Pueblo Bonito Emerald Bay
    2,938 reviews
    #2 of 78 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,228 reviews
    #1 of 78 hotels in Mazatlan
     
    Hotel Riu Emerald Bay
    3,157 reviews
    #11 of 78 hotels in Mazatlan
     
    The Inn at Mazatlan
    675 reviews
    #9 of 78 hotels in Mazatlan
     
    Write a Review
    Reviews (466)
    Traveler rating
    Traveler type
    Time of year
    Language

    1 - 5 of 190 reviews

    Reviewed 2 weeks ago via mobile

    Family and I stayed there for a week on summer vacation. I can say that the room is one of the worst I have stayed at (talking about the sea garden building, cant say about the others). Its very old, the shower door didnt work,...More

    Thank pancho t
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 1 week ago

    Estimado Huésped: Thank you for taking the time to provide us your feedback about your recent stay with us. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to...More

    Reviewed 3 weeks ago

    Great service, views, food, staff and fun activities. Family-friendly hotel with lots of things to do and nice people. Look for Walter, he is part of the joy squad, he is very fun and the pool activities with him are very entertaining.More

    Thank Rocio C
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 1 week ago

    Thank you for visiting Mayan Palace Mazatlan and sharing your review. We are thrilled to see how much you enjoyed your experience with us. We will pass along your comments to Walter will be extremely happy with your feedback. Comments like yours inspire us to...More

    Reviewed 3 weeks ago

    As the oldest resort in the Vidanta Group, it holds up pretty well. The rooms are beautiful, service is outstanding, and the views are amazing. There is plenty of room, even in the studio without a kitchen. The pools are clean, the food is fresh...More

    Thank Tabitha D
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 1 week ago

    Thank you so much for taking the time of share such a nice review. We totally agree with you regarding the rooms, service, views, pools, food and the beach bar. Your comments were an inspiration, and help us to continually strive to make things even...More

    Reviewed June 17, 2017 via mobile

    Excellent staff, hotel, and activities. Breakfast lunch and dinner was delicious. The joy squad was incredible. Such fun activities. Rafa, Walter and Fer were such fun individuals to be around with. I recommend this place!!More

    Thank Alex A
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded June 20, 2017

    We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are always happy to learn our guests have a fantastic time with us! Thank you for your kind comment about the staff and the...More

    Reviewed June 13, 2017 via mobile

    Amazing crew very sweet and caring. Definitely enjoyed all the fun activities and games that they had planed. The music they put was great as well and the joy squad was amazing very attentive especially Rafael and Walter.More

    Thank amybaldwin217
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded June 20, 2017

    Thank you for your lovely review. It gives me great pleasure to read your wonderful feedback, especially your outstanding review of Rafael and Walter. I will share this with them. We hope to welcome you in our resort again soon! Best Regards, Mayan Palace Mazatlan...More

    Pueblo Bonito Emerald Bay
    2,938 reviews
    #2 of 78 hotels in Mazatlan
     
    El Cid Marina Beach Hotel
    2,228 reviews
    #1 of 78 hotels in Mazatlan
     
    Hotel Riu Emerald Bay
    3,157 reviews
    #11 of 78 hotels in Mazatlan
     
    The Inn at Mazatlan
    675 reviews
    #9 of 78 hotels in Mazatlan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Reservation Options
    • TripAdvisor is proud to partner with TripOnline SA so you can book your Mayan Palace Mazatlan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveler (245)
    Pool & Beach (53)
    Room & Suite (42)
    Dining (14)
    Hotel & Grounds (152)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
    Park Royal Mazatlan
    382 reviews
    .84 miles away
     
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    .96 miles away
     
    Costa Bonita Condominium & Beach Resort
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    Ocean Breeze Hotel
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    Nearby Restaurants
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    Nearby Attractions
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    2.42 miles away
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    260 reviews
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    Ask a question
    Questions & Answers
    Gailblake
    May 30, 2017|
    AnswerShow all 6 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Walt P
    April 6, 2017|
    AnswerShow all 6 answers
    Response from RobertBParker | Reviewed this property |
    30 minutes by Uber.
    1
    Vote
    Rose Marie G
    April 1, 2017|
    Answer
    Response from craig t | Reviewed this property |
    When we traveled to Mazatlán in January, we rented a car at the airport. I am sure you can get the concierge at Mayan Palace to look into getting one for you.
    0
    Votes
    Room Tips
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
    "seaview is the best"
    Read review
    "Higher flloors are better for the view. I am staying at level four. I think 6 or up is better."
    Read review
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