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City Express Mazatlan

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City Express Mazatlan
City Express Mazatlan
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161 Reviews from our TripAdvisor Community

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Showing 5: English reviews
Los Cabos
Reviewed February 23, 2016 via mobile

I expend a night there. They give me an occupied room, I open it, luggage and laptop on the bed. Have to go back to front desk to advise. Then they knock my door early in the morning. I said no now, they try to open, lucky me was well locked. I don't ask to much for a non expensive...

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Helpful?
Thank Merck03
Alan T, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Merck03 : Thank you for taking the time to voice your concerns and sharing your valuable feedback .Please accept my sincere apologies for the inconveniences you were put through. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest...

Southern California
Reviewed April 2, 2015

Stayed here two different times on this trip: This was a nice convenient place to stay just to overnight in MZT before heading south. The experience interacting with the staff was perfect and it was refreshing to be in such a nice clean air conditioned building. I was surprised by how spacious a simple room was. That was a bonus!...

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Helpful?
1Thank KellenKellen
marlen c, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon.

Crestline, California
Reviewed February 19, 2014

$900 pesos a night, the room was brand new, clean, and well appointed. not yucky or run down. it is not a 'resort. no pool. but it had a complimentary breakfast and fitness facility. There is nothing wrong with this particular hotel. I'd be willimg to try other "city express" or "express junior' outlets. it's a chain in mexico. very...

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Helpful?
1Thank Aerovergalineas
Marlen C, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Mazatlan did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Mazatlan, Mexico
Reviewed April 18, 2013

Booked the hotel on-line...rate quoted was $63.19. When we arrived, they wanted to charge us $1182 MXN(approx. $100 USD) So, we left & went someplace else. Well, lo and behold they billed my credit cared $1182 MXN. Working on it now. Bad front counter service. Not helpful at all. BEWARE!!!!!

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Helpful?
2Thank Kim S
ControlCalidad, Guest Relations Manager at City Express Mazatlan, responded to this review

Dear Guest, Thanks for contacting us, we want to apologize for what happened with your reservation Rest assured that timely followed this case and talk to the people involved for it not to happen. We appreciate you taking the time to tell us your experience. We us the opportunity to have their presence in future occasions. Best Regards

mexico
Reviewed December 12, 2011

this hotel is a great bargain! i would recommend staying here if you are driving to, or through mazatlan. it is a straight shot from the highway (after the bridges are finished being built) and about 1k from the malecon (also a straight shot). my husband and i always stay here when passing through the city. you get a nice...

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2Thank almo52
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Shuttle Bus Service
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms

Additional Information about City Express Mazatlan

Address: Av. del Toreo No 90, esq. Rafael Buelna, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $49 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Express Mazatlan 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
City Express Mazatlan Hotel Mazatlan
Hotel Style:
#3 Best Value Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from City Express Mazatlan staff and other travelers.
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Questions? Get answers from City Express Mazatlan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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