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Hotel Riu Emerald Bay

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2,741 Reviews from our TripAdvisor Community

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Showing 1,951: English reviews
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 26, 2012

I would highly recommend this resort. We stayed for one fantastic week. Staff was great and the place is spotless. Food was very good. The beach is fantastic for long walks. We had no safety concerns whatsoever. With all rooms facing the ocean you get great views especially the sunsets. Would definitely stay there again.

Helpful?
4 Thank Chris W
Toronto
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 26, 2012

We were reluctant to go to the Riu after the brutal attack on the Canadian woman but decided to go anyway. The hotel is only 3 years old and can truly be considered a 5 star. The beach, especially at low tide, is one of the nicest I have seen. For exploring, the city of Mazatlan is larger than we... More 

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5 Thank Golfnut
Ontario
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 25, 2012

My husband and 5 year old daughter went there in Feb 2011 and we had a fantastic time. However, hearing about the violence there on that happened two separate times makes me very leery about going back to this property. The hotel itself is very clean, always staff cleaning and tidying up the hotel and the property itself. The mobile... More 

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3 Thank Blecky
Kelowna, Canada
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 25, 2012

Stayed at RIU Emerald Bay Feb 9 -16, 2012 through Sunwing Vacations. The check in process was excellent. We arrived at the resort and were up in our room within 10 minutes. The rooms were comfortable and the mini bar well stocked. They say beer is replaced every 2nd day, but if you call down and ask they will bring... More 

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3 Thank fiohn
Edmonton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 24, 2012

Just got back from the Riu Emerald Bay from a week long trip with 7 people. It was an excellent trip and I would highly recommend it. The cleanliness of the resort is awesome, there were always staff out cleaning, mopping, and making sure there was no garbage around; even the washrooms right off the beach area had very little... More 

Helpful?
7 Thank Azrie
Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 24, 2012

Stayed here Feb 14-21. The staff was amazing, including the PR head Erika. My wife had her birthday and we celebrated our wedding anniversary there. they helped me plan few surprises, and gave few added bonuses from the resort. They ordered flowers for me and brought it to our dinner table, and made a special cake for her birthday. Had... More 

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5 Thank AAA_Toronto_721
Cold Lake, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 23, 2012

Excellent hotel with truly spectacular staff that love to spoil you. From Maids, Security, Bartenders to Front Desk - everyone SO helpful. Right on the beach and low-ish capacity this year means no line ups anywhere - even at check-in. Ocean not good for swimming here but great for boogie boarding and body surfing. The Mexican a la carte was... More 

Helpful?
2 Thank Cheri K
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 23, 2012

I stayed at the Riu Emerald Bay from Feb 14-21 with my entire family, ages ranging from 2 to 75 years old. After the resort was all over the news for security concerns, we nearly cancelled our trip - but I am very glad that we didn't. We felt 100% safe the entire time. The resort is beautiful, clean and... More 

Helpful?
5 Thank spalover597
Ontario
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 22, 2012

We were at the Riu from Feb. 14-21. This resort is extremely clean - probably the best for cleanliness we have every stayed in. We have never stayed in a highrise before, so this was new to us. We were on the 4th floor which was high enough, and we liked to use the stairs when we could. Here is... More 

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15 Thank gardengirl102
Ponte Vedra Beach, Florida
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed February 21, 2012

This was our first trip to a Riu property, and my first time at an all-inclusive resort. Arrived on Thursday, Feb. 16 and stayed through Monday, Feb. 20. I think 4 or so days was just the right amount of time for a vacation like this. The trip in a quick recap: 1) We ate and drank so much! The... More 

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3 Thank Karastar
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $135 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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