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Hotel Riu Emerald Bay

04/09/2017 04/10/2017
1 room 2 adults 0 children
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Hotel Riu Emerald Bay
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3,015 Reviews from our TripAdvisor Community

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Showing 2,150: English reviews
Oliver, Canada
Reviewed February 7, 2013

Hotel was very nice and really clean with great pools & bars . The staff were all friendly & the food choice & verity was endless and very good (its buffet style so don't expect 5 Star dinning) even the specialty restaurants were buffet but also very good, our fav was Bamboo (Asian). We went on whale watching tour (ask...

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2Thank 154914PandD
Toronto Canada
Reviewed February 7, 2013

We stayed at the Riu this past week. I will admit that even though I try to take the negative reviews on TA with a grain of salt, I was slightly nervous and wondering if I had made the right decision. Now I know for sure that we made an excellent choice. Be warned, this is a very lengthy review...

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8Thank Cokechick21
Toronto, Canada
Reviewed February 6, 2013

So first of all the food was excellent - we found the buffet superior to the 3 specialty restaurants. 2 of the 3 specialty restaurants were buffet anyway. I'm gluten free but found LOTS of choices. We had beef 3 times and it was all good. There were certain staff that went above and beyond - Fabian at the pool...

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2Thank Elizabeth M
Calgary, Canada
Reviewed February 6, 2013

I stayed at this hotel a few months after it opened, with a friend of mine. The deal was great, we paid only about $700CDN. I loved the room and the facilities all around the hotel. We were there in February and unfortunately we were the youngest people there, the rest of the guests were 35-70 years old. Perhaps this...

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Thank kotbar
Medicine Hat, Canada
Reviewed February 6, 2013

Had a wonderful time at Riu Emerald Bay. Food, service and accomodations are all topnotch. Clean spacious rooms with great views of the Pacific. All rooms are ocean view. Food was mostly via buffet, but selection and quality were very good. Service was extremely accomodating and friendly. Pools were great as was the beach area. Had a great time riding...

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1Thank Jim T
Calgary, Canada
Reviewed February 5, 2013

I was in Mazatlan from November 30 - December 6, 2013. I had a marvelous time! The staff at the resort were courteous and polite. Great customer service! Rooms were very clean. Every hotel room has an ocean view, so do not pay extra for that. Only con was the wait for the elevators and the food could of been...

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Thank ammorrison
Herndon, Virginia
Reviewed February 5, 2013 via mobile

We stayed at the Riu Emerald Bay in December 2012. This type of all-inclusive resort is not our normal type of travel -- usually we go somewhere and tour around rather than spend all our time at the hotel. If you are looking for a nice resort where you can just hang out at the pool or the beach, then...

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2Thank NSpivak
Medicine Hat, Canada
Reviewed February 4, 2013

I am going to start my review by saying that when we were deciding what kind of room to book at the Emerald Bay, their website had a paucity of information about the different kinds of rooms. Even a call to the Riu reservation line gave me inconsistent information about the different rooms. If you have more than two people,...

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11Thank xxhermxx
Edmonton, Canada
Reviewed February 3, 2013

We arrived Jan 18, 2013 We traveled with another couple. When we arrived they put our arm bands on before we left the bus. Our rooms were ready when we arrived. All we did was pick up an envelope with our key and towel cards and away we went, after we finished our welcome drink. Rooms were very clean ....

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1Thank SundaySpike
Medicine Hat, Canada
Reviewed February 2, 2013

Our room was clean n restocked daily. The beach is huge n u can walk for miles. Not once did we feel unsafe or intimidated in any way. Fantastic food with a huge variety. U never had to have the same meal twice. Hotel staff bend over backwards to please n r always friendly and kind. They also love Canadians!...

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9Thank mammaberger
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04/09/2017 04/10/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $147 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Emerald Bay staff and other travelers.
294 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floors have best views of entire beach.”
 of 5 bubbles sp1968, yesterday | Read review
“Higher the better, had no problems with decent wait times for elevators.”
 of 5 bubbles v0yageur10, yesterday | Read review
“Don't pay extra for ocean view unless you want a high floor.”
 of 5 bubbles joanleng, 4 days ago | Read review
“Higher floors - better accommodations”
 of 5 bubbles gmbf, 4 days ago | Read review
“All rooms ocean view, however some are better than others.”
 of 5 bubbles E9787VYmartins, 5 days ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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