Usually tgis hotel is 5 stars. Well in Mazatlan it's not. First of all you arive and they don't have valet, you have to park your own car and walk up hill and it feels like 40° c outside. Then you walk in and there's...More
1 - 5 of 2,247 reviews
I arrived before check-in time so I had to wait a couple of hours before get access to the amenities sooner than the room. The room was very comfortable, wished they refill the fridge sooner. Had a couple of issues but the personnel took care...More
No free internet in the rooms and only 2 devices in social areas Poor food quality No AC in restaurants or lobby or Elevators Elevators take too long so you have to use the stairs They steel the hotel towels at the pool areas. People...More
Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an...More
this is a little late, we were here in May for a week and if it wasn't for using some airline points to travel I don't know if we would go back paying full price. The buffet food was what all Riu's are like enough...More
Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We are glad to read that you had a relaxing holiday at our hotel and highlighted the view from your assigned room. We would like to...More
"Avoid use of elevators as they take too much time. Don't loose sight off your beach towels or you will..."