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Hotel Riu Emerald Bay

06/05/2017 06/06/2017
1 room 2 adults 0 children
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Hotel Riu Emerald Bay
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3,109 Reviews from our TripAdvisor Community

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Showing 2,229: English reviews
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Winnipeg
Reviewed 2 days ago NEW

Overall, we had a good time at the Riu Emerald Bay. The grounds, restaurants and our room were all very clean. The food was just okay. The lunch buffet and limited dinner options got tiresome after day 3, but we also got a very discounted rate on this hotel and were just looking for sun and beach over the Christmas...

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Helpful?
Thank AshleyV_318
texas
Reviewed 5 days ago NEW

Pros: We love Riu Resorts. The staff is always attentive, polite, and respectful. The resorts are always clean, the decor extremely tasteful, the surrounding gardens beautiful. The food is always good with a large selection of entrees. The Hotel Riu Emerald Bay in Mazatlan is all of these things. Cons: This is not a peaceful resort. It seemed that it...

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1Thank WEAREGONE5585
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. On the one hand, we would like to apologize that you felt disturbed by some of our other guests and the noise at our hotel. As you might already know the main priority at our resorts is to give our best to make all of...

Reviewed 1 week ago NEW

This was my first time to Mazatlan, after having been to Riviera Maya and Puerto Vallarta. I've stayed in various all inclusives, include 3 Riu resorts, Sandals, and Beaches before (for reference). Like all Riu resorts, the grounds are beautifully maintained, and the rooms are spacious and well kept. We stayed in a standard king room, and the best was...

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Helpful?
Thank Jessica N
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for your loyalty to RIU Hotels & Resorts and for taking the time to give us your constructive and valued feedback. We are very disappointed to find that you had the impression that the hotel was crowded during your stay. It is our policy to ensure that we always exceed our guests’ expectations and sadly we...

Vancouver, Canada
Reviewed 1 week ago NEW

Staff are amazing, rooms very clean, food is out of this world. If any one is complaining about the food in their reviews do not listen to this wining. The food is amazing here!! The beach is stunning,

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1Thank Jodi B
Reviewed 1 week ago

Awesome resort - clean - great food - friendly staff - great ocean view - nice rms- elevator is NOT slow - nice massage down the beach 5 min walk - 30.00 for 1 hr- short flight from Edmonton - would definitly recommend

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1Thank M7little
Reviewed 1 week ago via mobile

We recently stayed at the Riu. It is a large hotel but every room has a view of the ocean. There are four pools which gives everyone lots of room. I was not overly impressed with the a la carte restaurants but the regular buffet was great. The alcohol was plentiful and you could get whatever you wanted. Hard liquor...

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2Thank Hoover2002
Reviewed 1 week ago

I have stayed at 3 Riu resorts in Mexico. Two of them in Puerto Vallarta and now this one in Mazatlan. This one disappointed me for numerous reasons. Lack of upkeep with the pools, and around the pool decks. Lucky to get an elevator car within 5 minutes of pressing the button. I would not recommend a room above your...

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Helpful?
Thank Rick M
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for sharing your experience with us. As a global brand, we strive to maintain consistent levels of quality in all our hotels. On the one hand we are glad to know that our rooms were to your satisfaction and that we were able to...

Reviewed 2 weeks ago

Yah it was a great stay for this all inclusive. Hotel is clean and well maintained. The pools are in a great spot and the proximity to the ocean is superb. The only complaint I have is the slow elevator.

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Helpful?
Thank Caley S
Vancouver, Canada
Reviewed 2 weeks ago

A friend and I visited Riu Emerald Bay in Feb of 2017, it was a nice resort, the rooms were spacious and kept clean, the many restaurants were good, and all of the staff was friendly. Pros Clean Friendly staff Nice beach Lots of lounge chairs near the pools Good service at the bars and restaurants and front desk Cons...

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Thank suomu1
Vancouver, Canada
Reviewed 3 weeks ago

We have traveled to many resorts throughout Mexico and I can't say I was very thrilled with this resort. The first negative was a big one with Sunwing Airlines...try to avoid if possible. We had a 9.5 hour flight delay so we basically lost a day that we paid for. I would hope for some compensation, but they say their...

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1Thank Letsgo2014
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for sharing your experience with us. As a global brand, we strive to maintain consistent levels of quality in all our hotels. First of all we are glad to read that your room was to your satisfaction and that we were able to meet...

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06/05/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Breakfast included
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: $136 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Emerald Bay staff and other travelers.
301 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Noise from the pool and outside at night echoed up to 12th floor. Maybe higher would be better.”
jessican905, 1 week ago | Read review
“all rms are ocean view”
M7little, 1 week ago | Read review
“don't be afraid to take the stairs if on a lower floor”
suomu1, 2 weeks ago | Read review
“There all the same, oceanview”
TOMAN2, 3 weeks ago | Read review
“All room are ocean view if you have a corner room you get a dbl balcony”
355sheriw, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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