We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Emerald Bay

Av. Sabalo-Cerritos #3404 Zona Costera Cerritos, Mazatlan 82110 Mexico
Visit hotel website
Traveler (3917)
360
Panoramas (80)
Video (12)
Book now! This hotel is likely to sell out soon.
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Lock in the lowest price from these sites
Agoda.com
$165
$151
View Deal
ZenHotels.com$165
getaroom.com$151
TripAdvisor$151
Expedia.com
Riu.com
Orbitz.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#19 of 85 hotels in Mazatlan
Location
Cleanliness
Service
Value
The 24h All Inclusive Hotel Riu Emerald Bay opens all year round and is located on the beautiful Playa Las Brujas beach close to the Mexican town of Mazatlán. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to General Rafael Buelna International Airport Mazatlan MZT (32 km) and Marina El Cid (10 km) and invites you to explore the area. The hotel has 716 comfortably furnished rooms and offers many amenities. Relax in our Renova Spa or get in shape at the gym. 3 outdoor pools, 1 children's pool. RiuLand Kids Club (age 4-7 & 8-12 years) for the youngest guests and for adults, day and evening entertainment. For lovers of gastronomy, we offer a live cooking station at our main restaurant, Asian, Mexican, Italian specialty restaurants, 5 bars.
Read more
Property amenities
Pool
Fitness Center with Gym / Workout Room
Free parking
Restaurant
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
Show more
Room features
Family Rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Hotel links
Visit hotel website
Special Offer:Best Price Guarantee
Hotel deals
3,966Reviews
555Q+A
100Room tips
Traveler rating
  • 1,370
  • 1,400
  • 665
  • 276
  • 255
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Went to Riu emerald bay about 4 years ago and loved it big time, so much so I convinced my friends for us to go there in vacation. Big mistake, we found out a day before we left that it was under construction and not from the hotel or sunwing. I called sunwing right away and
Read more
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay
Responded today
Dear Scotty, Thank you for returning to Hotel Riu Emerald Bay and for your evaluation. It is always our aim to provide our guests with an exceptional stay and we are very sorry, that this time we were not up to our usual high standards on this occasion. We regret for the inconvenience while we are working to improve and modernize our hotel. We know that this will be very good for future customers and for the destination, although during the process there are drawbacks as you mentioned. In regards to your comment, we suggest you speak to your travel agent as you did not book through RIU Hotels & Resorts. Again, our apologies for an unsatisfactory stay with us and we hope you would give us another chance to welcome you back to one of our worldwide available hotels to provide a more superior experience and to prove that your unsatisfactory stay was an exception! With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager
Read more
Hotel's Favorite
The resort staff gathered some info from the passports, gave us wrist bands along with room key cards and towel cards. Towel cards are used to get towels at the pool & beach areas. The towel booth staff take your towel cards and give you an equal number of towels. The Towel
Read more
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay
Responded Apr 5, 2019
Dear Voyager479747, Thank you for sharing such a complete and great review! We are thrilled to learn that you had a wonderful experience during your stay at our Hotel Riu Emerald Bay! We appreciate very much all your kind words and compliments towards our products and services! Also, we are thankful for the detailed information that you shared about our property for future guest's knowledge! It was a pleasure taking great care of you! We hope to host you again in one of our worldwide hotels in the future! Hotel Riu Emerald Bay Online Reputation Manager
Read more
We travel to Mazatlan once a year, we usually stay at another hotel, but decided to try the Emerald Bay. Beautiful hotel, friendliest staff and the food was spectacular. Our room was gorgeous, and they helped celebrate my 60th birthday with a decorated room, nice surprise
Read more
Our stay was the week leading up to Easter weekend. Which I will definitely avoid in the future. The Good: All rooms have an ocean view. The beach was clean and had plenty of beach and pool chairs. (Until midweek when the locals arrived for the Easter holiday). The large lobby
Read more
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay
Responded 2 weeks ago
Dear Lori H, Thank you for taking the time to share your opinion, We are disappointed to learn that overall you did not leave our Hotel Riu Emerald Bay being totally satisfied with our products and services! On one hand, we appreciate that you highlight your comfortable room and its view, our beautiful beach and poolside, the quality of our gastronomic offer and the great customer service provided by our staff members! On the other hand, we regret that you found some inconveniences that brought down your experience and that made your stay less enjoyable! We apologize for not reaching your expectations in those areas! We assure you that we have shared your constructive criticism with our Management team so that they can take actions accordingly! We hope to host you again in one of our worldwide hotels in the future! Greetings, Hotel Riu Emerald Bay Online Reputation Manager
Read more
We arrived a week prior to Easter...so Holy Week and very much catered to the locals! This was our second visit! We asked for a higher level room, quieter room... we were given 3rd floor and right above the theatre and beside construction! We requested a higher room, they could
Read more
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay
Responded 2 weeks ago
Dear Leahbt4, Thank you for sharing your experience with us! We are glad to learn that overall you had a good time during your stay at our Hotel Riu Emerald Bay! We appreciate all your kind words and positive feedback towards most of our products and services! It was a pleasure taking great care of you! Nevertheless, we are very sorry to read that local’s behavior made your stay less enjoyable and that you could nor relax at the beach for that reason! As our front desk staff informed you, it is a public beach and we can only intervene if the safety and wellbeing of our guests is being threatened. We hope to host you again in one of our worldwide hotels in the future! Greetings, Hotel Riu Emerald Bay Online Reputation Manager
Read more
Previous
PRICE RANGE
$154 - $308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu emerald bay mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
716
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Hotel Riu Emerald Bay Resort (All-Inclusive), Mazatlan