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Avenida Vista Hermosa 13 Fracc Peninsula de Santiago, Manzanillo 28867 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Karmina
Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 60 hotels in Manzanillo
Location
4.4
Cleanliness
4.4
Service
4.2
Value
3.9
The Barcelo Karmina hotel has been recognised with the prestigious AAA 4-Diamonds award. It is a spectacular feat of architecture inspired by the Mayan temples. Its tropical gardens with palm trees, along with 6 interconnecting swimming pools with waterfalls, create a romantic and relaxing paradise in a place brimming with fun for all the family. This 5-star hotel offers 324 luxury suites fully fitted with everything you need for a comfortable stay. In addition, all suites have balconies and excellent views of either the tropical gardens or the sea. The Barcelo All Inclusive programme at Barcelo Karmina hotel has been designed to ensure your complete satisfaction, enabling you to enjoy our 4 restaurants and their varied cuisine from different countries: Japanese, Mexican, Italian and international. And to complete your holiday in this spectacular luxurious resort, relax in the U-Spa, enjoy the gym, the beauty centre and attend the nightly shows and lively nightclub.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 10% OFF
6019Reviews368Q+A100Room tips
Traveler rating
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Most Recent
Paula A wrote a review Sep 8
1 contribution1 helpful vote
This is our fourth visit to this hotel and every visit was perfect until now. We are currently here now celebrating our anniversary. I’ll list my pros and cons. Pros Room-we are in 6211 and it has a perfect view. Although a bit outdated, it is very spacious and has a comfortable bed. We have a complimentary bottle which is appreciated. Pools-lots of them and water temperature is perfect. There are very little people in the hotel and plenty of loungers to pick from. Buffet-some days it has good food. It has a good variety if you’re not staying here for more than a couple of days. Service-exceptional service from bartenders, servers and everyone but the front desk staff. Cons Room-we had to call because the AC wasn’t turning on, the mini fridge didn’t work and a noise coming from the toilet that was so loud (we thought was an alarm going off) woke us up in the middle of the night and noise continued throughout the next day. Pools-all are in dire need of an update. There are so many tiles missing and many cracks all over. Buffet-some days the food is pretty bad. We are not picky eaters and there were days we left hungry it was that bad. If you’re here for more than a couple of days, the food gets very repetitive. Restaurants-only one is open. Don’t ask me which one is open because nobody here seems to know. Depending on what staff you ask, you’ll get a different answer. Reservations start at 9am. We went to make a reservation at 920am and when we asked if there were reservations left, before giving us an answer they asked for our room number. When we told them our room number we were told there were none and that people start lining up at 8am. We are currently on our third day here, we came to get in line at 730am, it is now 845am and there’s not a single person is in line. We are calling it BS on “all reservations are taken”. Service-or lack thereof from front desk staff. Absolutely no explanation or information during check-in about restaurants being closed, reservations being limited, change of where reservations are made, etc. All in all, this visit is more of a disappointment that enjoyment. Maybe it’s time to take a break from this hotel which is at best a 2 star.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded 2 weeks ago
Dear N4840GDpaulaa: In Barceló we firmly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that the maintenance of our facilities is an important aspect of providing comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable. Regarding the inconveniences you kindly mention to us, we ask you for a sincere apology for not having managed to exceed your expectations; Your opinion is of extreme importance to us, as it helps us improve our services. We have shared your words with the Heads of the corresponding Departments to avoid such problems in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lew S wrote a review Jun 2021
Plainfield, Illinois8 contributions
+1
Hotel's Favorite
Visiting family in Mexico, we decided to spend a weekend In Manzanillo. We had a great time. The food was great and the service even better. Apolinar was our favorite server. He always made sure we had drinks at the pool and seemed to always be ready when we needed something in the restaurant. We made a point to hang out in the pool he was working at. We highly recommend Barceló Karmina.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Icsallana Junes, Propietario at Barceló Karmina
Responded Jun 28, 2021
Dear Lew S, Thank you for sharing your feedback on your vacation experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shannon Anderson wrote a review Aug 2022
1 contribution
We fully recommend this resort. The architecture is lovely, our room was very comfortable and clean, and the layout keeps everything close and convenient. Most importantly, the staff are incredibly friendly and accommodating from the concierge, who assisted us with arranging a great fishing trip, to the chefs, who gladly cooked up our catch deliciously. We spent most of our time at the beautiful pools where our server, Daniel Hernandez never failed to take good care of us. He was fun and friendly and went above and beyond what was expected. He clearly enjoys his job and we found ourselves seeking him out so we were seated in his section. We will definitely visit again.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Our 4th floor room was spacious and offered a garden, pool and ocean view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded 4 weeks ago
Dear shannonaP1911D: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MaLupits wrote a review Aug 2022
Guadalajara, Mexico1 contribution
Had a great time at the resort with my family and friends, i woul totally recomen. Great food and drinks. Capri food was delcious. Activities in the pool were fun and the animation team was excelente.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 22, 2022
Dear MaLupits: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cnpxswi2hw wrote a review Aug 2022
1 contribution
It was dirty, I found cockroaches on the bed, was no towels, on the coffee area was hair from previous guests i let them know but no body cares about it , not even an apology from no body, when I reported they just say . Thank you for letting us know
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 9, 2022
Dear cnpxswi2hw: We were distraught to read about your experience during your stay in our Barceló Karmina hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Moreover, we have taken good note of your remarks related to the presence of cockroaches within our grounds; given the climatology of Manzanillo and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business, or private house is unavoidable, nevertheless, we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. Thank you again for your visit and constructive critics, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle R wrote a review Aug 2022
1 contribution
from the beginning booking was terrible charged twice deposit and the week we were due to arrive the money had still not been returned. our room was to have 2 queen beds instead we had 1 bed 1 sofa bed, sofa bed had a very thin pad you can feel the bed frame right through. the plumbing was terrible no cold water when reported maintenance said it seems ok now but i explained the cold water pressure would come and go. fridge amenities was 1 small bag of chips 1 small bag of nuts when we asked for more they told us we were not premium and thats all we could have. upon check out we asked for help they said bell service for our room was after 9 am. then when we asked for the car ourselves they said oh a bell hop just showed up. when we looked outside we noticed they were servicing the premium rooms. so again we were treated less than since our two rooms were not premium. we also have a vegan guest with us and they were told veggies were available at buffet but the veggies had butter beans had cheese. so there were very few options.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 9, 2022
Dear michellerF4131VO: Thank you for sharing a review of Barceló Karmina. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. At Barceló we know that the maintenance of our facilities is an important aspect to provide comfort to our guests, therefore our maintenance team takes corrective and preventive actions so that our facilities are always impeccable. As for the comfort of our beds, we felt there was a problem with the comfort of your rest; Given these situations having been notified in a timely manner we would have sent our staff immediately to make the change to improve their quality of rest. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry M wrote a review Aug 2022
1 contribution
Our stay was excellent! The clean Room, beautiful resort location, and hotel services were great. But it was your staff like Daniel Hernandez at poolside services , Victor and Rafael at dining services who made our stay most memorable. They provided an amazing level of service all week, and are a big credit to your Resort. Folks like Daniel Hernandez, Victor, and Rafael are the reason we will come back again- And we will. Hasta Luego y Muchas Gracias por todo. Harry F. Martinez peakmanagementsvs@aol.com Castle Rock, Colorado
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 8, 2022
Dear V5937Ojharrym: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Tripadvisor readers. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotel’s main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathy M wrote a review Aug 2022
1 contribution
We so enjoyed our stay at Barcela this week. Everything was top notch. We can’t say enough good things about the service we received especially from Daniel Hernandez. He went above and beyond the call of duty to service everyone and he has such an infectious personality. He is truly an asset to this hotel!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 5, 2022
Dear J2867JJkarthym: We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Tripadvisor readers. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
evamcook23 wrote a review Jul 2022
San Antonio, Texas
+1
This place is beautiful!!! The rooms are clean, the staff is friendly and the food is great! I will definitely be back. I am so glad we booked here. We spent most of our time at the resort but when we wanted to get a different view of Manzanillo we took a quick and inexpensive cab ride to a different beach. Everything was perfect.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 1, 2022
Dear evamcook23: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mpaulefd wrote a review Jul 2022
Santa Fe, New Mexico
My wife and I love to stay here. Everything is top notch and the staff is always friendly and attentive. Only one thing I would like to mention is that it states you can use PayPal to pay for the room. It does not state anywhere that means only the first initial partial payment to hold the room. I was under the impression they would charge the rest to my PayPal account upon arrival and this was not the case. That was unexpected and a big surprise for me. That is my only complaint about this hotel. Everything else is wonderful. We will always continue to stay here in the future and return about 2-3 times a year but just wanted to let others know about this issue using PayPal that was not stated anywhere.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Otros at Barceló Karmina
Responded Aug 1, 2022
Dear mpauletfd: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Karmina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$185 - $261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo karmina palace deluxe hotel manzanillo, karmina palace manzanillo, barcelo hotel karmina palace, barcelo hotel manzanillo
FORMERLY KNOWN AS
Barcelo Karmina Palace Deluxe
LOCATION
MexicoPacific CoastColimaManzanillo
NUMBER OF ROOMS
324
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Frequently Asked Questions about Barceló Karmina
Which popular attractions are close to Barceló Karmina?
Nearby attractions include Playa Miramar (0.5 miles), Playa La Audiencia (0.5 miles), and Casino Riviera Manzanillo (0.5 miles).
What are some of the property amenities at Barceló Karmina?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Barceló Karmina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Karmina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Karmina?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Karmina?
Conveniently located restaurants include Legazpi Restaurant by Brisas, El Terral by Brisas, and Los Delfines.
Are there opportunities to exercise at Barceló Karmina?
Yes, guests have access to a pool and a fitness center during their stay.
Does Barceló Karmina have airport transportation?
Yes, Barceló Karmina offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Karmina?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Karmina offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Karmina?
The staff speaks multiple languages, including English and Spanish.