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Ave Vista Hermosa 13, Manzanillo 28867 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2623)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Karmina
Updated 08/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 60 hotels in Manzanillo
Location
Cleanliness
Service
Value
Travelers' Choice

The Barcelo Karmina***** hotel has been recognised with the prestigious AAA 4-Diamonds award. It is a spectacular feat of architecture inspired by the Mayan temples. Its tropical gardens with palm trees, along with 6 interconnecting swimming pools with waterfalls, create a romantic and relaxing paradise in a place brimming with fun for all the family.

This 5-star hotel offers 324 luxury suites fully fitted with everything you need for a comfortable stay. In addition, all suites have balconies and excellent views of either the tropical gardens or the sea.

The Barcelo All Inclusive programme at Barcelo Karmina hotel has been designed to ensure your complete satisfaction, enabling you to enjoy our 4 restaurants and their varied cuisine from different countries: Japanese, Mexican, Italian and international.

And to complete your holiday in this spectacular luxurious resort, relax in the U-Spa, enjoy the gym, the beauty centre and attend the nightly shows and lively nightclub.

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Room & Suite (615)615
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 5% off
4,901Reviews335Q+A100Room tips
Traveler rating
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Popular mentions
endordh wrote a review Oct 2020
Portland48 contributions30 helpful votes
My sister and I stayed at this hotel for a week in October. I booked our stay directly at Barcelo.com for a premium level room. This hotel was a mixed bag. Having stayed at 4 other Barcelo’s in the last 5 years I felt we had a good idea of what to expect from their product. This hotel was a letdown. I will start with the good. Staff is absolutely incredible! My sister and I are limited meat eaters and certain staff members went above and beyond to accommodate our somewhat nitpicky palates. There were 3 individuals in particular who were OUTSTANDING! Gerardo who was our waiter at all three of the specialty restaurants. He made sure that our meals excluded fish, meat, etc.; Israel Piedra who was our breakfast waiter and our pool waiter in the afternoon. He brought us limes and pico de gallo every morning after the first day and would bring us the drinks we liked without even asking. Such a wonderful man!; lastly, Eduardo who is the onsite water sports activity guy. He would stop by and visit with us everyday and help us with our Spanish as well as share his love of Manzanillo. These gentleman are true assets to the hotel. The diligence at which the hotel was practicing safety protocols due to covid were impressive. Our temperature was taken upon entry into every restaurant every time. Masks were worn by both staff and guests and social distancing was practiced. Tables and chairs were completely disinfected between seatings. Even upholstered chairs were sprayed down. Good job Barcelo! Now for the not so good. No premium lounge. We love the lounge and all that it provides but sadly it was closed with no explanation as to why and no notification prior that it would be closed. If we had known this prior we would have booked a regular room and saved ourselves a few hundred bucks. Our room was subpar. Black mold growing in the shower, sewer smell from the sink and shower drain, and leaky air conditioning. Maintenance was called and they said they had fixed it but it still dripped. We just threw a towel on the ground so we wouldn’t slip. Mini bar was bad. No little bottles of booze or chips, cookies. Only one bag of peanuts each, water, soda, and a couple of bars. Completely different than previous Barcelo premium stays. Room service was only offered from 1p-10p daily and you had to call to get the menu which was impossible as we speak extremely limited spanish. I personally would not come back here based on our experience. The major redeeming quality of the hotel is their staff. We are heading to Barcelo Maya Riviera in a non premium room here soon. Hopefully it will be a better experience.
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Date of stay: October 2020
Value
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1 Helpful vote
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Response from Icsallana Junes, Propietario at Barcelo Karmina
Responded 4 weeks ago
Dear Edordh, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards, Guest Experience Manager
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Celia Z wrote a review Oct 2020
Sunnyvale, California10 contributions3 helpful votes
Hotel's Favorite
The Barcelo Karmina currently does not have the same level of amenities as usual, but they deserve the 5 stars for keeping us safe during this pandemic. We were there at the end of September 2020. They went out of their way to make sure everyone was wearing their masks and everything was constantly being cleaned in all the public areas and restaurants. A lot of the activities were not available yet, but we still enjoyed the beach, the pool areas, and the restaurants. The Club Premium room was closed which was very disappointing since this was not explained when we made our reservations through the Barcelo website. We complained to the manager, Ernesto, and he apologized that the website does not explain this. He allowed us to check in early and made sure we got the type of room we requested. This was very minor though. The wonderful staff went out of their way to make sure everything was perfect. We had the Mexican, Japanese, and Italian dinners and they were all amazing and very authentic! Keep up the good work Ernesto and Crew, we will definitely be back and hope your Club Premium room will be open next time!
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Date of stay: September 2020
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Response from Icsallana Junes, Propietario at Barcelo Karmina
Responded Oct 22, 2020
Dear Celia Z, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Karmina.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With are plan ¨We Care About You¨we have full protection of clients, employees and suppliers through safety, health and hygiene protocols in hotels. We are very sorry for the inconvenience caused by the clouser of are Club Premium but we are happy to know that you were supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the réception team as we know it will be a great source of motivation to keep on going the extra mile. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager
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Helen P wrote a review Apr 2020
1 contribution
What a fabulous vacation spot! We enjoyed ourselves immensely! Great food and outstanding service especially by Daniel and Armando! Awesome snorkeling in the bay, saw a sea turtle. We will definitely go back!
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Date of stay: December 2019Trip type: Traveled as a couple
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Response from ManagerGX, Customer Experience at Barcelo Karmina
Responded Apr 22, 2020
Dear Helen, Thank you for such a fantastic review of your stay in the Barceló Karmina hotel. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered specially due to this delicate situation and will not fail to pass your comments to Daniel and Armando who you have personally mentioned. We're also delighted to read you enjoyed the locationright on the seafront of Manzanillo Beach. We agree that this is a perfect place to relax, as well as enjoying a vacation. Many thanks for your vist, we hope you had a safe journey back home and to have the opportunity to welcome you back again for another stay very soon. Customer Experience | Barceló Hotel Group
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Brittney W wrote a review Mar 2020
Jasper National Park, Canada1 contribution
My partner and I were booked in for 2 nights and immediately booked an additional night. The staff are friendly and helpful and the facilities are beautiful! I would recommend going for a "premium level suite" to get the full experience and extra discounts :)
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Response from bkarmina19, Guest Experience Manager. at Barcelo Karmina
Responded Mar 24, 2020
Dear BrittneyW62: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.
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shmarosi wrote a review Mar 2020
Kamloops, Canada19 contributions6 helpful votes
Holiday Feb21 to Mar05. excellent room and maid service room 4213. Food at the buffet and al la carte were great. The buffet was ever changing, never got tired of the wondrous variety, Ibania the concierage was very personable and helpful. The pool area wait staff were all great but Daniel and Emmanual stood out. Eduardo and aquatic activity guy and personable and friendly even though we did not partake in any of his adtivities. He made a daily circuit to welcome all and say buenos dias to all the customers. probably come back for a third visit
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: we have never stayed in a ground floor, all higher rooms have a good view and privacy
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Response from bkarmina19, Guest Experience Manager. at Barcelo Karmina
Responded Mar 18, 2020
Dear shmarosi: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics At Barceló we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Guest Experience Manager.
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PRICE RANGE
$133 - $362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo karmina palace deluxe hotel manzanillo, karmina palace manzanillo, barcelo hotel karmina palace, barcelo hotel manzanillo
FORMERLY KNOWN AS
Barcelo Karmina Palace Deluxe
LOCATION
MexicoPacific CoastColimaManzanillo
NUMBER OF ROOMS
324
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Frequently Asked Questions about Barcelo Karmina
Which popular attractions are close to Barcelo Karmina?
Nearby attractions include Playa Miramar (0.5 miles), Playa La Audiencia (0.5 miles), and Manzanillo Bay (0.5 miles).
What are some of the property amenities at Barcelo Karmina?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Barcelo Karmina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Karmina?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barcelo Karmina?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Karmina?
Conveniently located restaurants include Legazpi Restaurant by Brisas, El Terral by Brisas, and El Vaquero.
Are there opportunities to exercise at Barcelo Karmina?
Yes, guests have access to a pool and a fitness center during their stay.
Does Barcelo Karmina have an airport shuttle?
Yes, Barcelo Karmina offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Karmina?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Karmina offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Barcelo Karmina?
The staff speaks multiple languages, including English and Spanish.