Poor experience at check-in - staff gave no information and wrong information about what we were entitled to (and we do speak Spanish so language was not an issue). .Hotel Shop staff also unhelpful when a purchase did not work. Restaurant and room staff very pleasant. Otherwise a good experience.
We spent a two week all inclusive vacation at Las Brisas in February. There are both pros and cons for this resort, but the cons outweigh and we would not return to this resort. The pros are, the architecture of the building is beautiful, the food was good, particularly at El Terral, the staff are friendly (with the exception of the front desk staff), the resort is quiet and the beach is nice to swim in. The cons are, our room was very tired, the bathroom mirror needed to be replaced, we had a sewer smell coming from the shower drain, twice we didn’t have hot water for a shower and though we paid for an ocean view, there was only a bit of a view between trees. As well, the safe didn’t work and was not secured to anything. Anyone could pick it up and walk out with it!! We brought this to the resorts attention and it was fixed. The building itself badly needs cleaning and maintenance. There were broken and missing tiles on walkways, the outdoor staircases needed to be swept and scrubbed, one day we went for an early breakfast and discovered the outdoor staircases were not lit. The beach chairs were cracked and filthy and the beach itself wasn’t cleaned and was littered with cigarette butts, straws and general garbage. As well, the lounge chairs around the pool were also filthy and there weren’t enough chairs for all the guests on weekends. One day my husband was standing as we couldn’t find an extra chair, and we asked staff but they didn’t have access to extra chairs, but we were very surprised when chairs were found for people visiting from a cruise ship. The security of the resort is questionable as people can enter the resort from the marina. The most inconvenient aspect of the resort is booking the Al a cartes which we’re only offered in the middle of the day between 11:30 and 1pm. The system was extraordinarily slow and it was not unusual to stand in line for 30 minutes waiting to book a table.…
Had a relaxing time here. Only thing is there needs to be more entertainment through out the week and the lobby needs in upgrade but other then that everything was great! I enjoyed my time! Thank you so much
They don’t answer their phone, the staff doesn’t make you feel welcomed. For an all inclusive you would think different food options… nope! The food was bland and menu very small. This resort is really run down and needs to be remodeled, it was a muggy old smell.
We stayed at Las Hadas for one night and the room was really worn out and unclean. Parts of the flooring was coming off and the bath tub was bumpy and squishy because it was so old. We also didn’t have any towels in the room so had to call for them to have a shower. Was pretty disappointed. Everyone at hotel was nice, but the room ruined it for us.
We stayed in a Fantasy Suite just stairs away from the private beach. We got to enjoy the beautiful sunsets from our balcony. The food at the restaurants was very good. At the Oasis I recommend the asada tacos. At the Palmar for breakfast I would recommend the chilaquiles, the omelettes and the barbacoa de res, was also delicious! El Terral - Food and service FIVE STARS! A beautiful upscale restaurant with a beautiful view of the bay. Wear mosquito repellent, they'll get you under the table cloth! The architecture of the hotel is gorgeous! You will get great photos anywhere you go. Facilities were good. However, what truly makes this hotel so special is the wonderful staff. Jorge at Bell Service is thee best! He is so helpful, such a class act from the first moment you meet him. At The Oasis Bar, Mr. Ricardo the cocktail server is the real MVP. He is so attentive, polite and helpful. Also, Itzel & Erika at The Palmar restaurant, they were kind and helpful. The staff makes you feel right at home. Such a wonderful experience at Las Hadas! The only negative feedback is with the reception desk during the day. Rocio and Mr. R.Aguilar were a bit rude when we checked in, and also at check out. They lack the welcoming energy that the rest of your staff share with your guest.…
The facilities themselves were good. However, what truly made our experience great was the staff! Nos gustaria agradecer a Julio, Guillermo, y Christopher del equipo de animacion por la experience muy divertida!!
Room was beautiful. Coffee supplies and water could have been more plentiful. The restaurant staff could improve their enthusiasm and quickness. Restaurants could be cleaner. Overall for an all inclusive this was good, we just don’t enjoy buffet or restaurant roulette (getting reservations for allotted times at nicer restaurants…..
Just got back from two week vacation. Chose this resort based on reviews and pictures. Been to Las Brisas resorts in Huatulco and Ixtapa so was hoping for similar experience. Would not return or recommend. Stunning architecture and beautiful setting. Check in went pretty smooth, went with beach club upgrade to get adult/ quiet pool access and larger room. Room was clean and spacious but definitely tired. Cracked sink that leaked if it was filled to rinse bathing suits. Mirrors are losing their coatings and need replacing. Bed was comfy and beautiful large deck with a view. Noticed a a small arched window had no glass at all. Large enough openings that a bird could easily fly in let alone mosquitoes, wife had several bite. Stuffed some pillows in at night to try and slow them down. Could also hear the disc up the hill from us thanks to the opening, fortunately it was only two nights.Air conditioning worked well. Outdoor chairs and loungers were uncomfortable and had no cushions. Resort is built into a hill, lots of walking and stairs, no elevators. Golf carts for shuttles, we never used but heard it was about a 20 minute wait usually. Not for the mobility impaired. Beautiful beach with easy entry, no real break, small waves, clear water. Sand is partly black, looks dirty at first but was actually beautiful, fine and sparkly. Chairs are very old, cracked and dirty but relatively comfortable. Foam loungers were available, also old and cracked. Beach bar service was excellent, kudos to Ricardo who was a bright spot on our trip. Always smiling and friendly, spoke great English which was pretty rare among the staff. Snack bar at the beach was limited to tortillas/tacos, mystery meats. No guacamole or plain foods, another disappointment. Drinks were decent, free poured and good selection of rums. Saw a few sea urchins so need to be alert and watch your step. Upgraded to beach club which was well worth it to get away from the shrieking children in the main pool. Pretty much had the adult pool to ourselves, also has its own bar and happy hour snacks. Unfortunately when we went up there ontmorning, it was a Monday, we were told they were doing some work, painting around the bar and the beach club was closed. That was it, that’s all we ere told. After a couple days we went to the front desk and asked if it was going to be available for our last few days. Desk clerk said there was an announcement at the main pool saying the beach club was moved to the presidential suite which has a pool and bar for two days. Of course we were not at that pool to hear the announcement and there was no effort to let us know that was the case, a note under our door, maybe a sign at the beach club pool, nothing. No apologies or any compensation for the $80/day we paid extra. Adult pool was unavailable for the rest of our trip, 5 days out of 14. Biggest disappointment of all was the food. First night was Mexican night. As we had just arrived that was the only option, Ala carte restaurant reservations can only be made between 11:30am and 1:00 pm for that day. So if you don’t like Mexican food, you go hungry. Everything was sauced up, simple grilled fish, chicken or beef not available. Not even any bread or rolls. Breakfast was at the Main buffet, at least they had an egg station, otherwise mystery meat in sauce. Big tray of cold hotcakes or French toast. Had to ask for butter for toast, got cold packs of margarine. No breakfast tea, asked for black tea, got chai, earl grey or fruit flavour. Industrial strength coffee, no cappuccino or lattes. Passed banana plantations by the airport, never saw an actual banana that was fried and in a soggy mass. Lunch was at Delphines restaurant most days, ala carte, limited choices again. Grilled fish was so overcooked and tough, couldn’t hardly chew. Unidentified fish, might have been tuna but who knows. Chicken was pretty good so I had that most days. Asked for guacamole and was told it was not included with the all inclusive. After a couple days I noticed some people had cheeseburgers and fries so I asked for that. No problem but not on the menu. So I had that or the chicken. We were allowed 1 reservation at the other 2 restaurants for every 2 nights stayed, so potentially 7 over 14 days. Well between lining up for your reservation at 11 everyday, and they were not open some nights, was full by the time it was our turn one day, we got 6 reservations. Two dinners at ElTerra, toughest steak ever and a leg and thigh chicken dinner were not very good. 4 dinners at Legazpi, NY steak was lousy. Tenderloin was pretty good but cold, potatoes were cold. Mahi Mahi was actually good. Wife had the duck which was also good. Lobster bisque was good but barely warm. My guess is that the food comes from the buffet kitchen, two floors down and is not kept warm on the trip upstairs. Rest of our dinners were at the buffet. Very limited choices. Food seemed recycled, red sauce, white sauce, luke warm. Couple nights were Italian themed, so pasta and sauce with mystery meat. Buns and bread, no butter in sight. Dessert were tasteless gelatinous goo. I understand that Covid has changed things and the resort was far from capacity, definitely more Nationals than Canadian or American tourists but the food was the worst we have very experienced at an All inclusive, just not enough choices for any meat and potato people. We paid premium prices for cut rate meals. Lastly I want to say that communication was often an issue, I know it’s Mexico, we do our best with our limited Spanish but most staff had no English at all. You would think that a few key people, front desk, maître de, bartender would at least have the basics. Loved the area, beautiful resort and beach, nice people but the food will keep us from returning or recommending.…
Horrible hotel now. I stayed there when it was new in the 1970s with family and was nice. Now a dumb rundown. Should close. Was built by Tin magnate of S America but a 3rd rate dump now. The maintenance is non existent and everything is going to ruin.
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