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Holiday Inn Huatulco

Traveler (229)
Room & Suite (47)
Video (1)
Certificate of Excellence

About

#11 of 53 hotels in Huatulco
Location
Cleanliness
Service
Value
Certificate of Excellence
Huatulco Holiday Inn is a luxury hotel built in Mediterranean style full of details and surrounded by green areas. It is located at the edge of the Darsena (Marina) to the main bay of Santa Cruz , with a beautiful view of the cruise ship pier , the dump yacht and crystal clear sea. It is ideal for families and couples who want to vacation in the area of ​​Huatulco, but also for executives who are working and need special attention and personalized
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Babysitting
Breakfast Available
Business Center with Internet Access
Concierge
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
258Reviews
76Q+A
45Room tips
Traveler rating
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Popular mentions
Thie hotel did not dissapoint. It is relatively new and in perfect condition. It is clean and up to good standards. The staff is friendly however it is a few minutes aways from the beach. The pool is small but beautiful and it overlooks a marina.
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Response from HiHuatulco, General Manager at Holiday Inn Huatulco
Responded 1 week ago
Dear 123ernie Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, PC
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My husband and I stayed here for a week in March. This isn't a resort, it is a hotel (which we knew when we booked). It is small so you can expect to see the same people day in and day out. We loved this aspect of it and we got to meet some great new friends. You also get to
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Response from IHGService, Guest Relations Manager at Holiday Inn Huatulco
Responded 2 weeks ago
Hello StretchNStumpy, Thanks for choosing Holiday Inn Huatulco and leaving your honest feedback. I am happy to learn that during your stay you met new friends and you find our staff friendly. Glad to see that you rated your sleep a perfect 5/5 stars. Sad to say that your stay was not a complete success, your dining experience was a hit and miss and issues with smoking quests despite the hotel being all none smoking was a letdown. I have shared the issues you have raised with hotel management. Your feedback will be used for future improvements. I know that this stay may not have been the best but I am hopeful for another opportunity to welcome you back for an improved experience. Many thanks, Ronald R. Case Manager IHGService
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So this hotel has pros and cons. PROS: very clean, awesome beds, great a/c, fun attentive staff, reasonable food, very safe, small and very quiet, close to beach reataurants and shopping. CONS: Shortage of umbrellas, loungers and shade in general. Breakfast buffet is minimal
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Response from HiHuatulco, General Manager at Holiday Inn Huatulco
Responded 1 week ago
Dear travelwisard Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, PC
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The good and the bad of this hotel. Love the way they advertise this hotel as 100% smoke free, that is why I choose it, well that was a lie, they state this, but they do not enforce, they allow anyone to smoke anything anywhere, lodged serval complaints which fell on deaf ears,
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Response from IHGService, Guest Relations Manager at Holiday Inn Huatulco
Responded 4 weeks ago
Hi quest88, Thank you for staying and sharing your candid comments with us. Our goal is to provide every guest with a great experience at our location. I'm very concerned to see that this did not happen, and I would like to apologize for the the inconvenience, and any discomfort caused by the lingering smell of smoke, and for the dismay towards seeing other people smoking in the hotel. This clearly isn't reflective of the high standards we are known for, and I am truly sorry. The feedback you have provided gives us the opportunity to continually improve our service and is appreciated. If you do decide to return and grant us another opportunity to host you, which I sincerely hope that you do, please reach out to our manager on duty. We will do our utmost best to make sure that your stay is as smooth and enjoyable as possible. Best, Tracy V. Case Manager IHGService
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Room was clean and comfortable. Booked based on price and location. Actually prefer and more Mexican style hotel, but it was the best price in Santa Cruz, which is where I wanted to be this trip. Staff were all friendly and accommodating. Would probably stay again if the
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Response from HiHuatulco, General Manager at Holiday Inn Huatulco
Responded 1 week ago
Dear AngelSaskatchewan. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, PC
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PRICE RANGE
$63 - $116 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoOaxacaHuatulco
NUMBER OF ROOMS
83
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